When ordering tickets through this company, expect constant flight changes and the company's refusal to explain the reason, or further actions, the manager requires you to understand the situation yourself and write directly to the airline, they also say that onetwotrip should be engaged in everything
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Elly D
Level 10 Local Expert
April 3
I have been buying tickets in the app for almost 10 years and today I am faced with the following situation:
The airline canceled the flight and refunded the funds, but OneTwoTrip charges its own "service fee", which I pay, despite the fact that (once again, pay attention) the flight was canceled not on my initiative! As it turned out, this is spelled out in the user agreement, as well as many other very dubious things. With such a user agreement, there is a direct road to court! I would really like justice and, hopefully, one day it will overtake this company. At least it would be fair to charge this fee from the airline in case of flight cancellation by them, and not from customers! Apparently, they thought in the wrong place when they wrote this agreement. And if so, it means that the decision-maker is either poorly acquainted with the content, or a person deprived of a sense of justice.
I will not buy tickets through the app anymore in principle, and I will also recommend other services to others.
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соня шухова
Level 5 Local Expert
August 30
They work terribly. If you can put less than one star, then I would be happy to do it!!!
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Оксана
Level 11 Local Expert
October 22, 2023
It 's the worst I 've ever seen .They do not respond to letters , I decided to cancel the flight with the airline , a week later they only deigned to send an answer .I will no longer take tickets through them and I do not advise others.
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6
Марина Эллерт
Level 4 Local Expert
July 14, 2022
I mistakenly bought a 10 kg baggage allowance on the ONETWOTRIP website.
I bought 20 kg (4 thousand) at the port. The cost!).
They told me to issue a refund for the unused service (purchase of 10 kg of luggage). I did everything that was required. And it began...(((
Bots, text templates are not relevant, lack of communication on the phone (although the numbers are published), the recording is rattling and the call is being beaten off.
You have indicated the number of 330 people in the company. Where are all these people?!?!
Not a single human voice!
Not a single template answer on the case!
You are absolutely NOT A CUSTOMER-ORIENTED AND SOCIALLY ORIENTED COMPANY!
I can help you organize the process.
With your "feedback" you humiliate people, cause MEGA IRRITATION.
I am waiting for a refund from you and first a human response.
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5
ileobass
Level 9 Local Expert
February 6, 2022
I do not recommend contacting this company to anyone. Not only did this company not help me in a difficult moment, it also did not get in touch when support was needed more than ever!
It's very simple: as long as everything is fine with you, they are always there ... and they will send you a text message and ask you to write a review. And now keep an honest review!
We flew to Moscow->Dubai (transfer)->Sri Lanka. We went to the city at the transfer, but did not take into account the time difference of 1 hour and missed the plane. The airline said, "figure out who the tickets were taken from, since you already have return tickets for reservations, let them decide something"
And then the most interesting thing began. OneTwoTrip did not get in touch. Bots are responding everywhere, there is no way to connect to the operator. The girl from Russia managed to get through, she was on the phone for about 30 minutes. Although the time was only 20:00. As a result, the company did not help in any way, no support, no one cares. They don't get in touch, they can't solve anything.
I've been traveling by plane for about 8 years now and this is the first time I've missed a plane. I just didn't fly for two years because of the pandemic and lost my knack. So far, everything is fine with you: you make it on time, everything is OK.
But as soon as something went wrong, OneTwoTrip will not help you in any way. This is the company that I will never take tickets from again in my life!
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6
Наталья Т.
Level 3 Local Expert
June 12, 2022
In March 2022, a forced flight cancellation was made due to the closure of the airport.The money has not been refunded yet, I have written a lot of letters, there is no answer to any of them.only bots.I do not recommend it to anyone.