I have applied for the transfer of my Mobile line on November 1, 2025. Although I made the transfer and said that I did not want to renew the commitment, they said that this was not possible, they had to renew the commitment, if I did not want to, I should call customer service, this process would take 2 hours to be reflected in the system. Thinking that I had to, I accepted, the transfer was made, my commitment was renewed, but then I was told that I had to buy the tivibu package was sold, because I didn't feel comfortable, I called customer service and asked, I was told that there was no such obligation, and my tivibu package was canceled. The style of the employees at the branch was very laconic, and I have filed a complaint just because they tricked and misled me to make sales.

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Korhan Dalgıç

Level 3 Local Expert

Let me tell you, stay away.... Paid pay less, I said let's move my line, buy tivibu, they said, but I overpaid and barely canceled. When the phone bill was different from the commitment, I also canceled it, but every day the script .... Yes, they say you're right, but what should we do, they're defending the system because of this .... It's a complete disappointment.. I'm telling you amicably even walk on the other side of the sidewalk…

See original · Türkçe

Turk Telekom

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