Hi! I would like to thank all the Turkish airlines cabin crew, especially M. Erme. 30.07.2024 we were flying from Moscow to Istanbul flight TK418. During the flight my 4-years old child received burns from hot tea! He cried for 2 hours! All the cabin crew helped us! They put ice, cold water. They asked if there was a doctor on the flight and for the medicine. There was no suitable medicine on board (we needed nurofen for baby) But all the passengers helped us too! Especially doctor Sergey (if it is possible to tell him how I am thankful to him - I would be so happy). After landing crew called the doctor and he made a check for my son. Everything was already okay! I am very VERY MUCH GRATEFUL

Раиса Ф.

Level 3 Local Expert

I flew with Turkish airline from Singapore to Podgorica vis Istanbul business class on 26.01.24. It is not the furst time I use this airline but for the first tome It was an unlucky trip for me. First I left my hand luggage on the plane and it took me a few days before it was found. I was so exhausted by the long trip and loss of my hand luggage with my computer, medicine and cosmetics that I did not look at the other bag when I got it. I only felt it became much lighter. I brought it home but did not open, just left it in the bedroom. I spent a few days calling your office and filling in forms. A few days later i decided to open the big suite case. But I saw that the lock is broken, it is open and half of the things are missing! My 5 designer dresses, 2 skirts, theatre small bags, sport costume, shoes, 2 kilograms of Cambodia coffee, a new wool scarf. I was shocked. How could it happen? Where do the workers who transport suite cases from one flight to another have space without cameras where they can brake locks, search the contents and tske the best and most expensive things? You have to investigate the case. I am a frequent flightier but such theft happens to me for the first time.

Ольга Морозова

Level 3 Local Expert

08.03.2023 at 08:05 Moscow time, I wanted to pay for seats on the plane using a Union pay card (12,534 rub) This banking transaction was rejected, boarding passes were not given to me. After that, I paid for the seats with another bank card, totaling 7702 rubles, the payment was successful, I was given boarding passes. As a result, an amount of 12,534 rubles was debited from my Union pay card for a purchase from Turkish Airlines. I ask you to understand this situation and return me the money in the amount of 12,534 rubles . I attach receipts for the purchase of seats and boarding passes to this letter .

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