Turkish airlines

Rating 4.7
227 ratings
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84 reviews

Level 8 Local Expert
March 4
Fantastic customer service staff, fast and respectful
Level 3 Local Expert
January 11
They are the best. They listen patiently,give you options, and they do their best for their customers.
Level 3 Local Expert
October 24, 2024
They never answer to their phone. Information displayed on their website is not clear.
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Level 4 Local Expert
May 29, 2024
Good
Level 8 Local Expert
November 21, 2024
I recently used the Turkish Airlines consulting services and I want to share my experience. 1. Professionalism: The company's employees have shown a high level of professionalism. Clear and understandable answers were given to all my questions. 2. Benevolence: The communication left a pleasant impression. The consultants are polite, attentive and sincerely eager to help. 3. Speed of response: Feedback was provided quickly, which is especially important when flight-related issues need to be urgently resolved. 4. Solving the problem: My appeal concerned [specify the problem, for example: changing the flight date, baggage or ticket refund], and it was resolved effectively and without unnecessary delays. In general, the quality of the consultation is highly appreciated. Turkish Airlines has once again confirmed its reputation as a reliable carrier with excellent service. I recommend contacting their support service!
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Level 4 Local Expert
October 8, 2024
The worst call center ever. Make yourself comfortable - In the call center, they address you as "dear")) - They pick up the phone and are silent - Their ticket loads in minutes - either the system of the last century or people like that - Have you ever heard that "there are people waiting on the line, put down the phone, I can't turn off the call". And all because if he hangs up, I will appreciate his fantastic handling of my request.
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Level 4 Local Expert
January 3
I've never seen worse service in my life!! Employees do not know the company's policies, they absolutely do not know how to contact customers, they are openly rude! Turkish Airlines you are losing your loyal customers thanks to such incompetent people. I'll never get it again.
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Level 16 Local Expert
October 3, 2023
A very active and quite good airline, BUT - the staff of this representative office is very unfriendly, it is clear that many operators have been working there for a long time, the level of attitude towards customers is at the level of the 90s. - the airline itself puts old planes on flights (constantly full to capacity) from Tashkent to Istanbul - cleaning in airplanes is not good, you pull the monitor out of the armrest and it is stained with a past passenger and so on - not qualified and service-oriented airline representatives work in the aeropotra at check-in. They do not look at what class of ticket, what status in the loyalty program, because of this, there are often misunderstandings between passengers. - the airline often changes the pre-selected seats, you fly with a family with children, they do not take into account and seat you… - you fly, save up points, but when you want to write out several tickets for the accumulated points, the system does not allow you, you can write out a ticket only in your own name, even for family members in the yu family account, you cannot write out! And you also need to pay taxes separately when issuing a ticket for points, if you want to pay taxes with points, then they offer to write off double the number of points))) in general, this is perceived as deception and not honesty
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Level 10 Local Expert
January 30, 2024
I have been flying Turkish Airlines planes since 2010. I have been using the services of this office all these years. Even when the phone app was launched and it became possible to buy tickets through it, I continued to use their services. Very professional staff with knowledge of at least three languages (Turkish, English, Russian). Plus, most of them speak Uzbek fluently. Special greetings to the girls, Elvira and Natasha. There were cases when, after business hours, from the other side of the continent, he asked them for help and received it.
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Level 6 Local Expert
November 13, 2024
Very friendly staff, prompted and helped with the design
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Level 7 Local Expert
February 11
It's comfortable, but there aren't that many people. I think it's because there aren't many people. There is a cash register and
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Level 8 Local Expert
March 19, 2024
I couldn't change my ticket for 3 weeks through the website, the app and the Turkish call center. But the staff of the representative office helped to resolve the issue, for which I am very grateful, they even helped to save money!
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Level 7 Local Expert
November 28, 2024
The best, real professionals in their field!!!
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1
Level 2 Local Expert
October 3, 2024
And how can I contact you if no one answers the phone?
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Level 9 Local Expert
September 10, 2023
I didn 't understand the joke at all why this AK is considered the best 🙄🙄🙄 the flight was delayed for an hour , God be with it The stewards and flight attendants look at you like you're a turd. They brought food and did not take away the dishes for more than an hour , everyone sat and held them in their hands , and they walked around chatting ! We also went to the toilet back and forth every 5 minutes . No one understands a word of Russian !
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Level 13 Local Expert
June 23, 2023
Why is it impossible to get through to the airline's representative office in Uzbekistan? What kind of airline is it that, when selling tickets, it is not possible to ask a question by phone? Is this the 19th century? What is the problem with setting up a call center? If you are selling tickets here, then be so kind as to answer the calls of perhaps the worst airline, there is not even a better Low cost! Take action!urgently!
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10
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Level 16 Local Expert
December 12, 2023
Good service, clean office, no queues, at least three employees on duty to process requests, during working hours there is usually no queue from the word at all
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Level 11 Local Expert
October 3, 2024
It can be put on the back if it comes with a machine
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Level 6 Local Expert
February 2, 2023
+Good company, nice office -The phone does not work, you can get any information only by arriving at the office of a lot of slow (apparently brand new) operators Recommendations: allocate employees to work only by phone (consultations, general questions), maybe there will be fewer queues
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Level 8 Local Expert
June 29, 2024
The prices are reasonable, the service and bonuses are super
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Level 3 Local Expert
May 31, 2024
The staff is polite and helpful. But to get through by phone (around the clock) impossible.
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1
Level 3 Local Expert
January 30
Very polite attitude.👍
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Level 16 Local Expert
August 10, 2022
There are no electronic queues, they do not update phone numbers in GOOGLE maps and I think in other payment forms as well, they save on the SMM manager. They serve slowly, there are always queues. Half of the operators are not experienced, the only good thing is that there is a Russian girl, she is the most experienced and fast, and you have to go to her, the rest can't really find a ticket or make an UPGRADE class. Just a drop!
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Level 6 Local Expert
July 15, 2024
Great place, very friendly operators
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Level 8 Local Expert
July 30, 2022
This is not the first time I have come across a very inhospitable and inhospitable service in this place. Employees communicate with customers with inexplicable arrogance and condescension. It is impossible to get through and clarify information about your tickets by phone. In general, if there are other branches or other companies with similar services, I will definitely try to look at the service elsewhere if necessary.
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Level 4 Local Expert
March 19
They always solve the issues
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Level 2 Local Expert
November 24, 2023
Non-responsible staff, chat about personal things with customers instead of serving customers. I do not recommend it at all
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1
Level 4 Local Expert
September 5, 2023
They don't pick up the phone, they answered my questions that they don't have a phone, only an internal one, which is strange for such an organization. It's not clear.
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Level 11 Local Expert
December 26, 2023
The pleasant staff went there not knowing what to do, very quickly helped to solve our problems by professionals in their field and works very quickly
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Level 3 Local Expert
September 8, 2024
Everything is super and comfortable there
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Level 11 Local Expert
August 3, 2023
We quickly issued a ticket, there is a reservation for 3 days, the next day we bought it cheaper because the euro fell in price
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1
Level 4 Local Expert
June 11, 2024
Very attentive customer service.
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Level 5 Local Expert
December 29, 2022
Excellent service. They listened carefully and gave answers to all our questions. We sincerely tried to help with our question. Thank you for your hard work 🙏
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1
Level 6 Local Expert
April 29, 2023
Phone numbers on the Internet are not relevant I drove to the office, took the latest information Phone: 712070849 Mail: INFO-UZ@thy.com
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4
Level 4 Local Expert
February 16, 2024
The organization of work is lame. You wait even when the employees are free.
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Level 8 Local Expert
August 12, 2023
Excellent staff, all great masters of their craft.
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2
Level 7 Local Expert
January 11, 2023
Affordable location, very competent customer service, affordable tickets, I advise
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2
Level 3 Local Expert
June 1, 2022
Not competent, not polite staff. Plus, they work slowly, there's a queue here, and they sit quietly and chat among themselves. The service leaves much to be desired. And you can't get through to the call center at all.
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Level 2 Local Expert
April 18, 2023
I will give a good rating to the employee Salim Jamshidbekov, he helped us solve the problem, we are grateful.
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1
Level 5 Local Expert
June 14, 2023
Good service, we found suitable tickets very quickly
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2
Level 3 Local Expert
May 4, 2021
I bought a ticket to Rome with a transfer in Istanbul on 04/29/2021 before collecting at the call center, they replied that a Russian passport and a negative PCR test were enough to check in for the flight, when I came to the check-in desk they refused, referring to the fact that the flight is export and they register only with Turkish passports for the flight , although I had a transit flight , but this couldn 't , as a result , I had to return the ticket ( via alfa travel ) who subsequently informed me that the airline would withhold a fine of 100€ + 1000₽ for processing (alfa travel) as a result, mixed up plans, deceived me and the loss of half the ticket price as a result of incorrect work of the call center, it is better to double-check the information yourself
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Level 21 Local Expert
January 26, 2024
Good airline, good staff
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Level 5 Local Expert
April 9, 2024
It provides great services !!!
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Level 13 Local Expert
February 3, 2024
Well served, helped with tickets
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Level 2 Local Expert
February 4, 2022
We flew on the route Moscow - Istanbul, Istanbul - Cape Town. The planes are new, the food is good, all flights are without delays, the application is normal
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1
Level 6 Local Expert
January 12, 2023
It's better to come. It's not worth calling. They couldn't change my ticket, but they didn't have to wait long.
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Level 3 Local Expert
November 3, 2022
Everything is fine. Sometimes it's better to believe than to scold. So it is here.
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1
Level 6 Local Expert
November 9, 2023
It is impossible to get through!!! If you have any questions, be prepared for the fact that you will not be able to contact them
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Level 13 Local Expert
December 4, 2022
A very professional team. We helped with the flight replacement
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Level 6 Local Expert
January 20, 2024
Great team
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