Hello!My daughter flew on January 5, 2023 at 3.30 to Cambridge, England via Turkey.At the Turkish airport, because of illiterate people, she missed her flight, they bought her a ticket to London at a very high price.She was told that her luggage had already left on her flight and she would pick them up on arrival.It turned out that the luggage had remained at the Turkish airport and had not yet arrived.‼️Take urgent measures‼️my child has not been able to receive his luggage for the second week.She sent them a photo of the ticket, they promised to bring it to her on the first flight, but there is no answer.Two suitcases: a large grey one and a small black one‼️❗️

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Юрий

Level 8 Local Expert

We managed to make a refund for the cancelled ticket in soms at an acceptable rate without any problems.

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Amina Amirova

Level 2 Local Expert

It is not clear why this office was opened at all. There is just a building , the office staff does not work at all, it is not really possible to get through at all . They shame a company like Turkish Airlines. It is impossible to get through even to the airport , it is impossible to get through to any offices . Much to my regret and shame, only the name of the company remains. There is no service .Shame.

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Turkish Airlines

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