Ucom

4.2

262 ratings

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Stan

Level 3 Local Expert

Be aware of their contact and read the agreement carefully… when you’ll try to cancel (terminate) it and stop using the service, you’ll have to pay huge extra fees. It looks like a fraud and scam… avoid them, especially broadband Internet agreement for your home wi-fi network.

Arshia Firouz

Level 4 Local Expert

I have lived in Armenia for a long time, and I haven’t seen a worse telecommunication company than this. They have zero coordination with each other. I wanted to purchase an item, I called 3 times, nobody could answer a simple question: DO YOU HAVE THIS ITEM OR NOT? I personally went to one of their offices, they checked and said they have the item, and it’s in their headquarters. I went there, THEY CHECKED AGAIN FOR 15 minutes only to find out the item DOESN’T WORK!

Van Sarkissian - vansound

Level 4 Local Expert

Fix your lavel up , stop ripping off people, why when i top up my tarrif I have to wait around 10min so it actives? turn off all my cellular etc? used to be 30sec 3years ago and every month you make it higher, if you do not stop doing this I will make sure to amke a really nice program discussing this issue. Stop that

Владислав

Level 5 Local Expert

Very helpful stuff! They are answers for all my answers!

Armen Ghukasyan

Level 5 Local Expert

Great customer service

Arina Pambukyan

Level 2 Local Expert

bad aura

Yeshin Fakiri

Level 2 Local Expert

Good photo

Yaser 101

Level 11 Local Expert

Ordinary

suprun.am

Level 7 Local Expert

The connection is good, but my advice to you is to carefully monitor the amount of Internet traffic. If it ends, no one will warn you and 500 drams will be charged for trying to access the Internet. It's USELESS to complain about this, tech support believes that this is the norm. Tech support also believes that responding for 40 minutes in a chat is also the norm. So if any technical difficulties arise, you will solve them only in the office. By the way, the offices are staffed by excellent, pleasant people who, unlike technical support, understand the Ucom product. Tech support won't be able to help you even with the Ucom app. Once again, the connection itself is good, well, it would be better if you did not encounter technical problems.

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Антон Голодняк

Level 4 Local Expert

The disgusting telecom operator took the money, couldn't activate my e-sim card and refused to refund the funds, saying that it was my defective phone and not their outdated e-sim

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Vardan V.

Level 8 Local Expert

This place is distinguished by excellent and friendly service, as well as an exhaustive and competent approach to any problem. They offer well-defined and convenient packages for both mobile and fixed-line subscribers. A comfortable branch and a pleasant atmosphere complement the overall positive impression.

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Кристина Тоноян

Level 4 Local Expert

We have been using their services for three years — both mobile communications and home Internet. The Internet agreement states that the agreement is automatically extended for the next calendar year if no notice of termination is given 15 days before the end. We came to the office strictly on time to close the contract, and then the most interesting thing began. It turned out that, according to them, the periods are not counted according to the calendar year, but "a year plus a month, plus more days if the contract was signed not on the 1st of the month, for example on the 13th." As a result, over three years, 4 more extra months have somehow "accumulated". We were told that without a fine, you can terminate the contract either by continuing to pay the subscription fee, or immediately pay a fine of AMD 15,000. Naturally, I was outraged. I feel cheated. The senior manager turned out to be completely useless — he does not solve anything and is not responsible for anything. Moreover, they refused to even accept an official appeal to reconsider this frankly unfair fine. (I left an application, no one contacted me, another month passed, the fine was finally paid, and the next day they called me with an answer to the application that they couldn't do anything. As a result, the conclusion is simple: for them, the client is a source of money, not a person. I don't recommend it to anyone — they will only write off money and won't take a step forward, even when the problem is obvious.

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Ольга С.

Level 3 Local Expert

The scammers have been their clients for 3 years, both communication and home Internet. In the terms of the home Internet agreement, the first clause states that the Internet agreement is extended for the next calendar year, unless you declare 15 days before the end that you want to terminate the agreement. We came to the office on time according to this clause of the contract to terminate the contract, they said that it turns out that the periods are considered not according to the calendar year, but a year plus a month, and 3 more months have accumulated over three years, and in order to terminate the contract without penalty, you either have to wait 4 months and pay a monthly subscription for the Internet or pay 10,000 drams to it was possible to terminate the contract. I am upset, I consider myself deceived, the senior manager does not decide anything at all, they even refused to contact the office to cancel this unfair fine. In general, I do not recommend it to anyone, they will only charge you money and will not want to solve the problem in any way.

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karine

Level 4 Local Expert

Excellent center

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Дмитрий

Level 10 Local Expert

It's strange that there are so many bad reviews. + The staff speaks Russian, explains everything well + There were no problems with communication or anything else. + 2 new SIM cards were issued in 10-15 minutes

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Stanislav Ilkinov

Level 7 Local Expert

Full bottom. It's a very beautiful wrapper, but everything in the wrapper is brown - incompetent employees, a desire to squeeze out as much money as possible and huge deadlines.

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Блуждающий

Level 17 Local Expert

Abhorrent treatment of users of their network. I contacted the office, they said we won't refund the money! The money was debited from the account 3 times for 5,000 thousand drams. In fact, it could be used for 3 months. When contacting the office, they offered a month of using the network, which is only 5,000 tons.15,000 tons of drams were written off. the money was not returned, the problem was not solved, and after a month I will switch to another operator. I don't recommend it, I don't recommend it

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Изабелла

Level 11 Local Expert

A disgusting company, incompetent employees, can't explain anything properly. When paying 2 times, the money was debited just because she allegedly did not turn off the Internet before paying. The first time, no one said anything about it, and the second time, the Internet was turned off, but the money was still charged at an inflated rate. The same thing happened with my daughter. This is the first time I've heard that you need to disable everything when paying. I do not recommend this company and will reject it.

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Инна Тарасян

Level 2 Local Expert

It's a complete mess! Terribly unhappy ! We applied for the purpose of just running one cable from the router to the computer, they are installed in different rooms. I get one dry call from ucom every day that they will arrive during the day. Having left all my business and work, I've been waiting for the master for the second day, and it's already been the third day. Despite my numerous calls and visits to the branch on Severny Prospekt, no one was able to answer when your working day ends, how to contact the master or someone to wait for the arrival of your masters. It's a complete mess! I am very unhappy with ucom's services! People stay as far away from them as possible.

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Генрих Х.

Level 3 Local Expert

I came to change the legal entity in the contract, and to find out what documents might be needed. Everyone pointed out, said prepare everything and come, I said I can come tomorrow, said yes of course. I arrive the next day at 13:24, take a ticket and wait for half an hour. Then I go up to the employee and ask when I'm invited, she goes to clarify and says that the business department left a little earlier today (a little earlier it was at 13:00, I understand), I say, how is it that the schedule is like this on Fridays, she says no, it's just today, I say, why didn't I know about it yesterday Did they say? He says you can come on Monday. Well, I won't be in Armenia on Monday anymore, I need to go today. To which I got the answer, well, they left earlier, that's how it turned out, and that's it. In general, the circus is gone, the clowns remain.

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Михаил Т

Level 13 Local Expert

I connected Ucom to myself upon arrival, great connection! There are very friendly high-level specialists in this department, I replenished the balance-they did everything promptly

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Level 14 Local Expert

I'm very unhappy. Fines are levied for renaming. If you sold the apartment and the new owner changes the tariff, then there are fines again. It is impossible to reach the operator. There is no communication in the house and zero reaction from them. But everything is paid for. You call the master, he comes in a week. And without communication, you sit and wait. Fragile optical wires are hanging from all the entrances to the city, and I have a lot of pictures of dangling optics.

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Derunov Sergey

Level 9 Local Expert

The service time for issuing a SIM card is some kind of nonsense. That's who robots should be the first to replace. Staff

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Arthur Ptichkin

Level 5 Local Expert

I contacted this branch with a request to transfer the e-sim to another phone. They helped quickly, there were no queues.

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Timofey T.

Level 6 Local Expert

The worst company I've ever contacted. There is an old router with a rented apartment. Everything is normal except Wi-fi - you can not fall off for a few minutes and so every 10 minutes. They promised to change it to a new one. They came, set it up, and set it up. There is no Internet in the old router, "Top up your balance" on the new one. The masters said "It will work soon" and ran away. It looks like they gave me another subscriber's router. I've been fighting them since AUGUST (it's April now!) and no changes. Either they don't have such a contract number, or they don't have such an address.

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Eros

Level 7 Local Expert

I understand that everything is bad with the office, but I went on a weekend just to top up my account. There are no queues, a free cash register was found immediately, payment via NFC (mir card) was accepted without any problems. There is free Wi-Fi and charging for phones in the room.

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Дмитрий Doc

Level 8 Local Expert

A big queue that doesn't move. You can live half a weekend in this place. The sofas for waiting are equipped with wires for charging the phone with different connectors, but they are available only to people sitting in the closet. And the wires are ordinary, from the last decade, they do not support fast charging. It's good that in the long wait, I looked into the reviews. He went to buy a SIM card at the office opposite.

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Илья Р.

Level 4 Local Expert

It looks decent. But I waited in line for 15 minutes to buy a SIM card, and they didn't call me.

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Евгений Безбабченко

Level 29 Local Expert

Despite the fact that I am in another country without knowing the language, the staff is wonderful, everything was explained , everything was shown , everything was registered .

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Окунев Семён

Level 15 Local Expert

Everything is fine. The only caveat is that the operator connected to the cellular tariff for a long time. So everything is gorgeous, even the location of the cellular communication salon. I recommend

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Мммм Ааааа

Level 3 Local Expert

Very poor service. About 14 years ago, when this company first appeared, it used to be called Orange Armenia became their subscribers and during all this time used their services and was satisfied. I decided to use the new services (change the package) and that's where it started. I couldn't even imagine that today, when the market is full of companies offering the Internet, it is possible to work so disgustingly. It turns out that you need to wait 2 weeks to use the Internet, although the time was originally specified from 5 to 7 days. Then call the operators a million more times so that they send a co -worker and he did his job . No one even deigned to contact me in order to find out if my Internet was turned on or not. I am very disappointed in the work of this company and I do not advise anyone to contact them.

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Георгий Ф.

Level 5 Local Expert

For 3 days, their Internet speed is 0.04mbit/sec. I called 5 times, they say different things every time. But the price has gone from 3600 to 5000 others, ostensibly for the sake of improving the quality of the Internet.

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Сергей В.

Level 3 Local Expert

Incompetent employees (I contacted the office on Garegin Nzhdeh Square), it was possible to solve my question (refund of the deposit for equipment with reissue to another user) only from the fifth hike, it took 12 calendar days. Things are a little better at the central office on Severny Prospekt. I was sent to the head office by the operator (after my call to the hotline, and then not immediately), even there they filled out documents with some errors. I strongly advise you not to use the services of this company, you will save your nerves and time only if there is no other provider in your home. The staff are all polite - I give 2 stars for this, not one. The Internet itself leaves much to be desired, during rush hour the speed can drop to zero, frequent interruptions and complete lack of connection are not uncommon. I used the services of this provider for 2 years (there were no other options).

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Gegham Martirosyan

Level 2 Local Expert

The connection is disgusting, and the operator who serviced the staff in the Nor Nork area is also disgusting, they threw 4000 rubles at me, asked me to add 4000 rubles to the account to activate the tariff, because their stupid condition is not written down anywhere and no one warned, it's just an absurdity such a condition is not there , I do not recommend UCom Armenia , I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend UCom Armenia, I do not recommend the weight is de - catching , I had to give up the number

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Tigran Nikoghosyan

Level 2 Local Expert

The worst network on earth

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Овнан

Level 3 Local Expert

A polite response only from the operator. As for responsibility, it's not enough for communication. They suggest waiting 3-5 days to give an answer. Not taking into account that the quality of your business is related to the uninterrupted operation of the telephone connection. They hint at this in parallel, you have to accept it, because I use their connection.

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Семён К.

Level 5 Local Expert

It's a good department, I've never been in line, maybe because I came in the evening. When I closed the contract, it was also closed normally, without any problems.

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Инкогнито 0496

Level 3 Local Expert

They have not been able to connect home Internet in the center of Yerevan for a month. The first time was promised to be done in 7 days, as a result, no one came at the appointed time and did not even call or warn. Then they said that they had to wait another 7 days, and they would DEFINITELY spend it, although I asked 10 times if these were true deadlines. Well, according to the classics, on the 14th day I call them myself, another operator tells me that I have to wait another 2 weeks. Avoid this nedokontor, the operators just blatantly deceive when you ask them again specifically.

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Армен Хонор

Level 4 Local Expert

The worst operator in the world, I've been waiting for Internet connection for more than a month, at first they promised to meet it in 7 days, then they extended it for another 7 days, as a result they said that there was no equipment in the building and they would have to wait another 2 weeks, on the 15th day I call and say that they can't give exact dates because they don't know a damn thing, in general, I do not recommend contacting them for the Internet.

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Алексей Кондратьев

Level 6 Local Expert

If you want to be used, this is your network! they write off what they want, they say what they want too, before you connect - turn off the phone- go to the moon-turn on the phone -go out to the intersection-write to the operator-he won't answer, but keep writing-in the end they will write off mb anyway because they don't care about all of us!

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Макс

Level 2 Local Expert

I see a lot of unflattering reviews here, I'll add my own. A month ago, this mobile operator left me without communication for a day simply because something went wrong there and my paid drams for a new Internet package disappeared. They searched for them for 30 hours, all this time I was completely out of touch. The next morning, of course, I went to connect to another operator and now I do not know the grief.

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Лось Полосатый

Level 16 Local Expert

Thanks! We issued a SIM card very quickly, and everything was told in Russian.

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Vladimir Kuryndin

Level 5 Local Expert

Constant delays with Internet connection. We never met the promised 7 working days. Don't they have employees to do everything on time?

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Акоп

Level 30 Local Expert

My compliments! Low-quality Internet, on the verge of tolerable / intolerable.

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Павел К.

Level 5 Local Expert

The worst provider Everything that is written about them is true We waited almost a month for the Internet to be turned on, the employees seem to mock and constantly promise to fix everything soon, or offer to restart the router Prices are inadequately inflated, competitors have prices twice (without exaggeration) lower for the same speed Many acquaintances who have dealt with them have encountered the same thing

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Тигран А.

Level 3 Local Expert

Don't even think about contacting this office to connect your home Internet. They promise within 12 working days, in fact, you come to them at the end of this period, and they tell you "wait a little longer, we can't help you"

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Михаил Чернявский

Level 9 Local Expert

I do not advise, they take money from people, but the connection was terrible and remained, I wish this company would close as soon as possible

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Василий Маликов

Level 6 Local Expert

Disgusting billing system!! Thanks to it, you can lose double the amount of the mobile Internet tariff every month. The prepaid tariff expires and, even if the full amount is available for payment for the next month, it is not automatically extended. Instead, money is being spent from the account for megabyte-by-byte billing of Internet traffic. As a result, the entire amount intended for connecting the tariff for a month can be debited in half an hour. They also don't know a damn thing about what's going on with the money in the account.

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Павел Р.

Level 9 Local Expert

So far, I don't know what's with the billing, but I took note. I came to issue a SIM card and did everything quickly. The staff is polite. In general, I recommend it not as an operator, but as a communication salon

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Рубен В

Level 22 Local Expert

It's a very nice office. Well done. They work quickly and clearly

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Ucom

89 reviews