My experience with Umall turned out to be so terrible that I feel the need to share all the details. At first, the courier they sent did not arrive on the appointed day, but a whole day later. He showed himself completely unprofessional and treated the client incorrectly. However, this is just the beginning of my troubles with Umall. When I specified the date of arrival of the assembler, they suddenly increased the cost of assembling my furniture from 3,000 tenge to an incredible 15,000 tenge. This happened after I had already bought a bedside table for 20,000 tenge. Such price changes are absolutely unacceptable, and it has created the most unpleasant memories. I even had to turn to another company to assemble my furniture, but even then an incident was waiting for me, they brought furniture that was in terrible condition - with mold and a swollen bar. I had an urgent gift, and I just couldn't wait and instructed the assembler to assemble such furniture for now, and later waited for a constructive dialo with the Umall operator. However, the drama continues. When we tried to return the goods, we were told that we need to call a disassembler, and this will probably also cost us a pretty penny. As a result, the whole experience with Umall was disastrously disappointing and incredibly hurtful for all family members.

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Гукина

Level 18 Local Expert

A shameful organization, deceiving consumers, there is one product in the online store, in fact, they bring another product 2 times cheaper after payment.

See original · Русский