I'm just shocked by the communication between the recipe and the client. On September 18, at 11:30, I went to the pharmacy to buy Dabur Vatika shampoo. There was no one in the window, and I don't know how long I would have been standing at the counter waiting for an employee if my phone hadn't rang and I hadn't answered. The recipe immediately came up, I asked the caller to wait while I bought shampoo. While I was waiting for the employee, I caught sight of a showcase with Dabur products, but I didn't have time to read that it wasn't shampoos, but other products of the company. I pointed out to her that I needed this shampoo. But the receptionist aggressively began to tell me off, with a hint that I could not read, and there was no shampoo, but oil. Why do I need this information? I pre-opened their pharmacy with the availability and price of this shampoo on the tablet and showed it to the pharmacist (pharmacist). But the recipe, instead of just bringing me this shampoo, continued to nervously say, and I quote, "so you read what it says!" and I read it to her, shampoo so-and-so, volume, price, number from the pharmacy. But she's still for what I showed her in the oil window. If she had been at her workplace, I wouldn't have noticed that showcase, but I immediately showed her on the phone specifically. I am also a pharmacist, I work in another pharmacy chain at the first table, and if we treated our customers this way, we would be bombarded with complaints. It's only because she's a professional colleague that I didn't write complaints and suggestions in the book, but I recommend that the management pay attention, I didn't read the employee's full name on the badge, I tried to leave as soon as possible, I won't come to this pharmacy for another batch of negativity. If you have cameras, you can watch the "polite" service on 18.09.25 time from 11:30 - 11:36

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Тика Н

Level 14 Local Expert

Cultural service, prices are even lower everywhere, a good pharmacy

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EXFIBRA

Level 20 Local Expert

Everything is available at great prices, pleasant and polite pharmacists work

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Unipharm

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