0 Points! Shipped 2 packages from Germany to Armenia via UPS in June 2025 as expedited shipment (3 day delivery promised), business partner of UPS in Armenia „Express Hayk“ kept the packages 3 weeks and demanded additional payments for so-called „state customs fees and the broker“ without payment receipts, in total 204.000 armenian drams. No return was possible. Packages were delivered with delay of 3 weeks and shipment instead of initial 120€ paid at UPS Germany costed me in the end 5 times more. Do not recommend using UPS Armenian partner Express Hayk to anyone, you would lose money, time, have lots of stress. Only disadvantages, no positive aspects at all.

Лев С.

Level 15 Local Expert

I confirm all the comments below. I ordered a package from Amazon, and during UPS customs clearance, requery asked for my passport details. After that, they received a call that they had received the parcel, and the courier would bring it tomorrow, and they would have to pay 10k drams for some services. I thought for a while, called back, said that I had not been warned about the surcharge before, and that I was ready to pay if they gave me an electronic or terminal receipt, after which they told me, "Oh, didn't they tell you that you would have to pay 10k extra? Well, then you don't have to pay extra." That's all. They are trying to heat up for extra money.

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Андрей В.

Level 5 Local Expert

I ordered a guitar from Germany and decided to try it more expensive, but faster via UPS. We reached Armenia quickly, there are no questions. But then there are a lot of questions.: - for unknown reasons, they were detained for additional inspection (4-5 working days) and, of course, they spent all 5 days, for which they asked 6 thousand drams "for storage" - from somewhere an additional fee of 10 thousand drams was charged to the customs broker, which is not mentioned anywhere - the duty of 15% over the threshold was somehow rounded up, which added another 3 thousand drams on top, but I realized this later In addition to all this, you will not be given any checks, transfers to cards or cash. Bottom line: the timing is the same as regular mail, and the price is more than 2 times. Draw conclusions

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