A good hotel for a business trip. There is a place to relax in the evening (hammam). The restaurant on the 1st floor is excellent. The views from the windows of the high floors are also gorgeous. There is all the necessary infrastructure nearby. From restaurants and shops to parks.
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Вредная Маруся
Level 5 Local Expert
April 22
THE HOTEL MANAGEMENT, IN ANY SITUATION THE GUEST IS TO BLAME, EXTORT MONEY!
I DO NOT RECOMMEND IT!
The situation is as follows:We arrived, checked in, went into the bathroom in the room..I wanted to open the shower door a little (to see if there was any shower gel and shampoo), at that moment the door literally bursts and all these fragments start flying at me with a bang, the glass shatters (I clarify-the door was not hit against the wall, but carefully opened). As a result, my hand is covered in cuts, blood, and glass on the floor (it flew off along with the metal frame). We call the reception, the staff comes, brings everything for first aid, pulls out the remnants of glass from their hands, takes pictures, leaves, moves to another room (there are no questions about the work of the guys from the reception at all-they are very polite, tactful). The spa will be canceled, the mood is spoiled, the arm hurts. I thought there would be some kind of apology from the hotel administration, but alas no...Well, okay, we're on vacation, we won't spoil the mood with clarifications (spoiler alert-but in vain). We stay in the hotel for three days-no one says anything, the manager comes up at the check-out and says that we have to pay about $ 800 for the door, after lengthy explanations, disputes, clarifications, expectations of the manager, we are informed that there are no claims, the deposit is returned. We leave our luggage and go for a walk. We return a few hours later to get our things, the manager comes up and informs us that they have changed their mind and we still have to pay for the door, the amount is $ 470. Then there were long arguments, a call to the police, a call to the embassy (by the way, they answered and consulted us, thank you for that), a trip to the police station, a lot of explanations, an offer to go to the hospital, to fix the fact that the arm was injured (in response, we wrote a complaint about the hotel after the whole story), departure in 3-4 As a result of all the negotiations, we had to pay part of the amount (much less, by the way) and sign a mutual waiver of claims.
To be fair, there are no questions for all the hotel staff-everything was fine. The reception manager, like us, is a hostage to the situation and the tyranny of the hotel's top management. The main complaint is precisely the unprofessional behavior of the management.
So if you want to get an attraction in the form of time spent, nerves, money, trips to the police, then you can safely book this hotel.
Among the advantages: polite and friendly guys at the reception, good breakfasts, a normal spa..but all this is negated by the lack of customer orientation and the extravagance of management.
Have a nice trip and vacation without such stories!
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Айгуль Аюпова
Level 5 Local Expert
May 19
It's a beautiful place, Saratov is a very beautiful city, the view is gorgeous on the bridge
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Наталья Ч.
Level 6 Local Expert
February 14, 2024
It definitely does not pull at 5 stars. It is located next to a busy highway. A panoramic room is preferable to a regular one. Cleaning suffers. The cleaner did not replace the towels, but put the used ones as new in a pile. The breakfast is regular, not 5 stars. But the staff is good, everyone is trying to help. We complained about the cleaning at the reception, tea and desserts were brought to our room as a compliment.
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1
Musa Bahtı
Level 2 Local Expert
March 27
Very good and high quality we were very satisfied whether the staff or the service was very good, and the fact that it is located in a very convenient area of Istanbul in terms of transportation, it is very easy to reach by car or by tram and metrobus is a great convenience
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Selda Çetin
Level 2 Local Expert
May 21
Great interest in the service thank you
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Mustafa Sözen
Level 4 Local Expert
February 9
Positively hospitable about everything
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Евгений Захарченко
Level 4 Local Expert
November 5, 2024
Great hotel. I liked everything.
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СЕРГЕЙ КИРСАНОВ
Level 18 Local Expert
June 1, 2023
Good location. Not a bad hotel, but the restaurant is expensive, although like everywhere else in Istanbul now
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1
Семёнов Александр
Level 7 Local Expert
May 12, 2024
Nice hotel, but far from the center
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1
Zz Z.
Level 10 Local Expert
June 6, 2019
The room is beautiful + plus a gorgeous shower, huge Windows, but the view from them is of neighboring houses, like in Biberevo! Now at your service: the pool in the basement is extremely small, going down on two different elevators is extremely inconvenient+ you need to buy a hat from them for 150rubles well, OK, we bought it! There is a hammam and saunas (included in the price of accommodation, and thanks for that, but I waited until I turned on the heating for 20 minutes, I didn't wait, I left) there is no kettle or capsule coffee machine in the room, as in the photo, there are no bathrobes either, thanks at least they put flip-flops.
Taxis are cheap, but it's terrible how long you will circle at the fork, there is a tram to the center nearby, the metro is very far by the way.
Breakfast is expensive and tasteless: omelette, plastic apples and bananas, creepy cereal and attention! Jacobs instant coffee in a 5* hotel, and it's for about 1000 rubles per person, it's better to go to a cafe nearby!
Next time I will choose another hotel and definitely not this chain.
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Lilu
Level 3 Local Expert
December 23, 2018
The hotel does not correspond to the presented level. The rooms are terrible, the carpet stinks, the towels are equal, the faucet was broken, the bed linen was not changed, everything is stained and hairy. It is impossible to eat breakfast, there is no security at the hotel, the staff practically does not know English. Is this the Accor network???
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1
murtleb
Level 9 Local Expert
September 24, 2019
Хорошее место, отличный завтрак, старое здание и номера
1
Dmitry Ionov
Level 6 Local Expert
June 18, 2019
Хороший отель. Мне понравилась обстановка и обслуживание.