Uzum bank

4.3

226 ratings

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Laylo sherqulova

Level 4 Local Expert

Yaxshi joyda joylashgan

Sako

Level 11 Local Expert

Trash and scam.

Анора Рахмон

Level 9 Local Expert

Uzumbank №1.

Жавохир Усарбоев

Level 3 Local Expert

I recommend not contacting this bank, I filled up their card through their ATM, the money has not arrived, they have been promising for 15 days that the application will be considered, but nothing has been done. The amount was large and I was left in a difficult position. I even went to the head office and couldn't decide anything, in short, this bank let me down a lot, first 7 days, then 10 days, already 14, and now they say they will consider the application in 30 days. Maybe they won't, who knows, but the level of incompetence is very high!!

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Вячеслав Д.

Level 4 Local Expert

The service at this bank is really disgusting, I agree with the previous user here. There is no support service at all, they are completely illiterate, they do not understand at all what they are doing. They can't close the card for several days, they don't know how to do it, and they don't know how long they need to do it. They deceive me, they write that the card is closed, but in fact it is blocked and listed on me. They don't understand the difference between closing a card and blocking it. I do not advise anyone to be a customer of this bank, so as not to regret it afterwards.

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Фуад Ганиев

Level 11 Local Expert

Good banking, convenient application, good conditions. If you need a free card, use Uzum Bank. The issue is free, good support and delivered to your home or to any convenient Uzum pick-up point, personally in your hands in Tashkent. To receive the card, you need a passport or ID card to pass verification. You can apply for an interest-free loan for 30 days from Uzum Bank! The amount limit is calculated automatically. You need to add two cards with the largest turnover in the last 3 months. You can get up to 25,000,000 soums. But they will charge 5% of the loan amount for the banking service! Sometimes this solution helps out! Visa and Humo banking system card. Use it!👍

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Victoria

Level 8 Local Expert

After seeing the shares in the bank's app, I decided to open a virtual Visa card from Uzum Bank. For some time, I transferred money to it to pay for purchases at Uzum Market and Uzum Tezkor. Today, I transferred money from another bank's physical card to Visa Uzum (the money was successfully debited), but there is still no money on Visa Uzum! As a result, I was left without lunch in the office, because the money flew away in an unknown direction, and tech support does not solve the problem. Due to such situations, I no longer have confidence in the virtual Visa of this bank.

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timur

Level 4 Local Expert

One of the most unprofessional banks. Customer orientation is zero. Issues are not resolved through the call center. The call center staff reads the templates, feeds them "breakfasts" and pretends to do everything "possible" and "impossible" to resolve the issue. The address of the physical office and the management are not given, they refer to the fact that the management will not respond, and the physical office simply does not exist. In general, I STRONGLY do not recommend this "bank".

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Ким Александр

Level 4 Local Expert

Disappointed with the bank. The money was withdrawn from the card, but the ATM did not issue the money. They've been sorting it out for a week now, and they just respond to messages - wait. It's the same on the phone - wait. No deadlines

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Азиз Элманов

Level 3 Local Expert

Hello everyone. I advise you not to install the application of this bank. Money may be withdrawn from your cards connected to this application. I opened an Uzum visa and secured a card from another bank to replenish it. Bottom line: the money was withdrawn in November from another bank's card, and in February from an Uzum Visa card. Technical support does not have enough experience to help you in such situations. If you don't want your money to be stolen, then don't install this app.

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Kristina Вельш

Level 2 Local Expert

I hope the bank's management sees and reads this all. The most terrible bank you can find . And employees are a separate topic , where did they just get recruited from ? In general, the thing is: on April 2, a payment was made for cold water in the amount of 76160 soums , the money was withdrawn from the card , the payment is pending to date on April 4. We have been contacting the so-called Uzum Bank specialists since April 2, and they constantly respond, wait, be patient, if possible, etc. Everything is a template , no clear answers . Return the money back to the pensioner's card!!!

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Алексей

Level 5 Local Expert

The most useless tech support in the world. It is impossible to complete identification in the app, the app sends it to support, support accepts the request (without even asking for additional information about the device), and sends it to wait. And so it has been twenty times for 3 months. At least give me a technical department contact who will tell you for sure if it's worth trying to identify yourself at all, or is it useless already?

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Iron Hight

Level 4 Local Expert

Terrible tech support! I have been undergoing identification for 3-4 months now, contacting the call center and technical support, but in response I receive only promises that they will fix it and do not give any specific answers. There is no competence or customer orientation in solving this issue. By the way, this problem has not been solved to this day, and the operators are still being fed promises!

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Стас П.

Level 4 Local Expert

I deposited money at an ATM to transfer money to the card, the money was withdrawn, no money was received on the card. The call center says it will be returned within 30 days, all the unqualified employees scoff and only apologize. I really hope that the prosecutor's office will deal with this dubious bank and revoke their license

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Спок Спок

Level 7 Local Expert

Friendly staff. I got the card fast, and I was lucky. The online part is working. But the reviews about the bank are so-so. I just got the map, I haven't encountered their shoals yet.

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Liliya M

Level 4 Local Expert

Technical problems in the application, the money was debited from the card, but it did not reach the recipient. The Uzum card is buggy. The support service is not responding. That's the experience.

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Sarvarkhon Ismoilov

Level 5 Local Expert

Today, 7 days have passed since I contacted the support service and asked to fix the problem. It's just a tin can... Their goal is not to solve the problem, but to feed them breakfast and banally mock the client, testing his strength. They advertise in full, but the implementation is zero!

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Viktoriya Buki

Level 9 Local Expert

On 08/30/2025 at 12:08 p.m., there was a replenishment of the Uzum card through the Uzum bank ATM on Alaysky, dome of gold, 1st floor in the amount of 2,300,000.The replenishment was successful, as evidenced by the inscription on the ATM screen and the SMS notification.I took the card and left 2 minutes later, I received an SMS about the cancellation of the deposit.I went back to the ATM to check the balance.And the balance is indeed 0.I called the number indicated on the ATM, and the application was accepted. BUT!!!!It's already 09/08/2025, and my question is still unresolved.On 1.09.2025, I needed to pay the Uzum Nasiya installment plan, but I couldn't do it on time due to lack of funds on my card.Tech support responds with a boilerplate response: "Specialists are working.Your application is under consideration"But, considering that they left me without means of subsistence, they also ruined my credit history, because I am a responsible citizen of my country, I try to make payments on time, Moreover, tomorrow 09.09.2025 I will need to pay a microloan, BUT I will not be able to do that either, because I am completely without funds!!!!In the future, due to a damaged credit history and not timely payment, I will be unable to take out a microloan until I repay the installment plan.And that's about 10 million for a minute.That is, due to the fault of the bank's staff, my credit history is ruined, so I still won't be able to use the services in full!!!!It's their fault!!!The response from the support service that applications are being considered on a first-come, first-served basis, and given my case, which has not been resolved so far, suggests that there are a lot of applications, which should be concluded that the bank as a whole is not receiving positive feedback. I have already sent my appeal to the Central Bank.The next one will be sent to the prosecutor's office.I'm not going to give my blood money to anyone!!! The issue was resolved only today, 09/22/2025.Your credit history is ruined, which may not be encouraging.Due to such a deadline for resolving the issue, I was unable to pay the microloans on time, which reflects the financial burden. There are issues that need urgent solutions.The Bank needs to resolve such issues as soon as possible.

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Rasl C.

Level 9 Local Expert

The technical support is absolutely incompetent: no matter how many times I have contacted only template unsubscriptions, zero real help. Verification fails and is constantly being deleted from the account. But the most disgusting thing was, when I dared to express my displeasure, they started threatening me. Yes, instead of solving the problem, they preferred to intimidate... they were probably offended, although I didn't get personal and expressed my opinion solely on the operation of the application.. The app has been permanently deleted.

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Bekzod Kadirov

Level 2 Local Expert

Hello. I do not advise you to install this application at all. 27 days can't solve a small problem in any way. They keep saying we're working on it... The operators don't even know their business. All operators respond in different ways. The service is just 0.

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Dilfuza Amonova

Level 4 Local Expert

It has already happened several times that the SMS does not arrive, everything is fine with the phone number, I write to support, but they do not solve anything. I haven't been able to transfer money for several weeks now, I've been waiting for an SMS with the code for hours, but it hasn't arrived

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Бехруз Алишеров

Level 7 Local Expert

Support doesn't help. All they can do is write your application in processing and not respond for days. My problem has been for more than a week now. I have contacted support at least 7 times both in the Uzum Bank application and in the telegram, the result is zero. They only speak according to the script

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Oleg Normatov

Level 4 Local Expert

A very respectable office. A modern building with excellent night lighting. The location is also a trump card. Only Fidokor Street turned out to be cramped, with a large number of cars and its size clearly does not correspond to the scale of business activity here.

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Azick Талипов

Level 2 Local Expert

The worst bank that exists at all for the purchase of cards. On the first day when I was supposed to receive the card, there were some technical problems, which caused my card to burn out, and it was impossible to create a second card. When I registered the card, it didn't want to respond to any payments or deposits at all. That is, it was impossible to deposit money or withdraw it at all. When I contacted the support service, they did not answer my question clearly, but wrote the same thing, as if I were talking to a robot, I did not expect such a negligent attitude from the point and from the bank staff.""" And people, uzum does not belong to any bank, it's just a misconception that the company itself introduces.

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Сабрина Тегай

Level 2 Local Expert

I am extremely disappointed with the work of Uzum Bank. The registration process in the application went without any problems, but the verification turned into a real nightmare. I have successfully completed all the registration steps and submitted the necessary documents, but verification has not been completed, and two months have passed since then. This is simply absurd — the application does not specify a specific reason for the refusal, but instead I just "hung" in uncertainty. I tried to contact the support service, both on Telegram and via chat in the app, but no answers were received to my questions. When I finally got through to the operator, they promised to help me, but no solution was found. All I got were excuses and standard phrases, as if I were talking to a robot, and not to a real person. Expectations have not been met, and there is absolutely no help from the bank. Two months is too long a time to resolve such an issue, and this further undermines the bank's credibility. I am losing faith in their competence and in their ability to solve even the simplest problems of clients. Now I have a feeling that Uzum Bank does not care about its users and does not take measures to remedy the situation. I definitely do not recommend this bank!

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Nadir

Level 18 Local Expert

A pleasant, neat, spacious office. To be in the golden square of Tashkent, I came here for lectures from uzum. I evaluate companies based on restrooms, they are always clean and tidy.

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Эвелина Туляганова

Level 2 Local Expert

Disgusting work service. They kick you like a ball and feed you with promises . Although I did everything as the technical support said. I was promised to resolve the issue in a few days, but it's been almost 3 weeks.

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Вадим

Level 3 Local Expert

The service is disgusting, especially the support service. I had a situation where I had to change my phone number. I reconnected the cards in capital bank to the new number without any problems, and linked all other services to the new number. And only with Uzum there was a whole show, and no solution to the problems, everything only got worse. I had a Uzum Bank card linked to my previous number. When I changed the number, I tried to contact support so that they would either link my old account to the new number or delete the old account so that I could verify on the new one and continue using the card. As a result, it turned out that support responds to messages every two hours, operators respond with standard scripts, a new operator responds each time, and they do not read or look at the message history at all. It took me a few days to get them to delete my old account. And after they deleted my old account, it turned out that I still couldn't verify on the new one and link the card! Although before that, the operator had explicitly told me that after deleting the old account, I would be able to verify and use the card, which was an outright deception. They started telling me that I needed to go through verification at the office, because I am a non-resident, although before that, when I issued the card to the old number, I passed it from the application. I decided to give up on this story for a while. And as a result, after a few days, I lost the opportunity to use the app altogether! After logging into the account, a window appeared with an offer to issue their Uzum card, which did not close! A few days later, the app basically stopped letting me use my new number, giving me the error "too many login attempts." It's like they just banned my number! I no longer have any strength or desire to write, call support, and retell this story hundreds of times, because I know that you will not solve my problem anyway. I'll just leave you this negative review, and I'll forget about the Uzumbank app forever.

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Умид Султанов

Level 6 Local Expert

I was very disappointed in Uzum Bank, my plastic card had a negative balance, then 30 days passed, the problem was not solved, the operator will only say wait, I can't use the card, when the problem is solved, it's not clear yet!

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Mari

Level 2 Local Expert

It's just a nightmare!! I have been undergoing verification for 7 months!! 7 months!!! Although I am registered with Capital Bank, I constantly use the UZ application, installments, delivery, etc!! But verification lasts for 7 months!! This indicates the incompetence of the staff and the technical department!! Support always responds according to the guidelines, wait, wait, it takes time!! This is a horror! A citizen of his country cannot be verified!! Please resolve this issue, my application number is 1433024

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Дима Антропов

Level 9 Local Expert

I would like to express my disappointment with the work of the Uzum Bank support service. Communication with the operators left an extremely unpleasant impression. The answers are often unclear, do not contain clear solutions, and questions are forwarded without proper explanation. My order was canceled, and I wanted to know when the money would arrive. They say that everything is displayed immediately in the monitoring, and the money arrives within 30 days. I still didn't understand what monitoring was and where to see that the operation was eventually canceled and the money would come to me. The second party, Yandex. Shop, reports that the money was frozen in the bank and immediately afterwards there was a cancellation. I would like to draw the attention of new clients of this bank: if there is a cancellation, through your fault or not, then the money will have to wait a very, very long time!!! Disgusting support, they couldn't answer my question. Well, if the money does not arrive within the specified time, I will contact other authorities.

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Anna S.

Level 3 Local Expert

The ball is lost translation. The support wasn't very helpful in the chat. I couldn't reach you on the phone right away. After a successful call, a couple of hours later, the money was deposited into the account. I really don't know if live communication helped or if they really worked on my question for a month.

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Amir Anvarov

Level 2 Local Expert

The identification process has been going on for 2 months now, inappropriate responses and incompetent support staff are further "shitting’ the experience of using the application.

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Умиджон Мардонов

Level 5 Local Expert

I have been trying to contact corporate account managers for 10 days now. I call the call center, all operators accept the request, dictate from their database that the manager contacted me, although this did not happen. The service is at zero, they lie that they communicated with me and my company. Payme and Click have been working for a long time, although I submitted applications to them later than in Uzum. I am disappointed, displeased, and I do not advise Rick to cooperate with them!

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Ашот Хуршудов

Level 11 Local Expert

The application works very poorly, it constantly closes, it is impossible to use. Tech support has been sending excuses for weeks

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Ольга Манакова

Level 2 Local Expert

She submitted a request to open a card. Since March 12, only unsubscriptions are under consideration, Two months and nothing, where is the vaunted stability, speed and quality of service? The same answer is under consideration......

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Ирина Корнеевич

Level 5 Local Expert

I've been to many branches of Uzum, and that's where the most polite staff is. Everything is always in place: scissors, batteries, changing rooms — always clean.

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Salim S.

Level 4 Local Expert

I transferred the dengi ga uzum visa card from uzcard through the Uzumbank application. The money didn't arrive , but got lost somewhere. Tech support has nothing to solve . They don't take the phone. I don't recommend it anyway. One of the worst online banking

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Nikita Vingurskiy

Level 3 Local Expert

Today I transferred the amount from the uzum visa, the money did not reach the uzcard. The maintenance says, well, everything was successfully completed in the transaction. The failure is severe, the amounts have already been lost three times. This banking of theirs doesn't work, you're an illiterate

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Эрнест Осипов

Level 23 Local Expert

Uzum Bank ATMs be careful.They swallow the money and don't transfer it.Then you have to figure it out for 15 to 30 days.It's a nightmare!!!

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Бобурбек Джураев

Level 11 Local Expert

The service is well organized, and the delivery service is also well organized.

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Санжар Аскаров

Level 9 Local Expert

Uzum Bank — there is no bank, but there is a circus. Do you think it's a bank? No. It's an app with a beautiful cover and a "compartment" that doesn't exist. There is no physical office where you can come. There are no banking specialists with whom you can sit down and resolve the issue. All that remains is a chat with support — and believe me, this is the worst thing that can happen to you. In 8 days, I received responses from a whole army of employees: Sultan, Fathullah, Mubinakhon, Jahongir, Shakhlo, Robiya, Shohrukh, Feyzulla, Daler, Oybek, Zukhro, Inobat, Aborbek, Hamoyun, Aziz, Abdugaffor... Everyone "clarifies", "forms out", "processes", but NO ONE really does anything It doesn't solve it. All of them are empty phrases and standard unsubscriptions. You are not a bank. You're a series without a script. You are not a service. You are a group of people under the guise of "innovation". And if you are thinking of contacting Uzum Bank, remember this message and take a step aside.

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Gavhar Ruzmatova

Level 2 Local Expert

They made it impossible to enter without necessarily opening an uzum visa, and it was necessary to send a passport and photo via MyID. The photo was not accepted and then, after many attempts, they blocked the entrance. The support service began to mock me to wink or smile at the photo. After the call to MYID, they removed the block and tried to log in to their Uzumbank, but there were no previous payments in the history. After a while, they blocked my entrance again and wrote to contact the support service. The support service asked me to send my passport and passport photo again, and they set up a reaction for me via Telegram to their message. I was cleaning it up, but they put it back in front of my eyes. It turns out that the support service has access to your telegram. It's some kind of mockery of a person. How many times can I send personal data to log in to the app? Some employees are sitting there mocking you and collecting your personal data, while setting their own reactions to their messages through your telegram.

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FixPlay А

Level 3 Local Expert

You've written off 110k from me... and you're not returning it. I was thinking why is the commission for transactions low here, and I realized after this incident And the call center is no worse than a simple one, they took it and blocked it.

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Павел Цатуров

Level 3 Local Expert

If you are unable to pass the identification from Uzum bank, then you will have to face it! Nothing will change, either in the near future or in a month. Those.There is no point in writing support!

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Bahriddin S.

Level 2 Local Expert

I have not been dropping my money back for 3 days this is the bank. My money was stuck in the air due to an error in the vintage visa card. It's the same thing when I turn to operators, experts work on thispti answer.

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Жасур Махкамбоев

Level 10 Local Expert

The condition is clean, the lighting and the service is excellent

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Анастасия

Level 7 Local Expert

The girl did not understand what she was doing at all, she was transferred three times, the SIM card was issued for an hour

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Нора Нора

Level 5 Local Expert

it is convenient to order , high-quality goods , and the price is acceptable

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k\pk[p kj'oj'pok

Level 2 Local Expert

Disgusting service! There are no words! People, do not use the services of UZUMBANK!!! I personally got caught on a mobile app. The deception is obvious!!!😠😠😠 Scammers! There are no more words!

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Uzum bank

77 reviews