Uzum Market

Rating 5.0
292 ratings
Rate this place

89 reviews

By default
Level 8 Local Expert
July 17, 2024
Good location. Service as expected. Very quick delivery of ordered items. Thank you.
1
Level 4 Local Expert
April 6
Not bad
Level 12 Local Expert
July 4, 2023
Good location. Friendly staff. Uzum market is the best online shopping platform in Uzbekistan where you can buy many products at reasonable prices. Requesting Uzum app developers to include English also in the available language options for the expats living in Tashkent.
5
Level 5 Local Expert
April 4
As long as I have been going to this branch, every time a new employee is at the workplace. And surprisingly, everyone was very polite, helpful, ready to help and advise! I really like that the guys all speak Russian at a good level, are neat, smart, and patient with me and my questions! There are disadvantages among the goods I bought, but this is the responsibility of the seller, not the consultant. In turn, the consultants responded appropriately to the refund. It's still like a pleasant memory for me - I'm preparing for a difficult conversation, and everything goes as relaxed as possible. Thanks Uzum!
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Level 17 Local Expert
December 7, 2024
I strongly do not recommend the Uzum marketplace I have extremely negative impressions of working with this marketplace. One day I ordered a shelving for the house, but instead of the desired color, another one was brought. I immediately contacted support and already at this stage I ran into problems: the phone was unavailable at first, and the telegram was not answered OK, a little later they replied that it would take 7 days to figure out why the error occurred. When I asked why it was impossible to issue a refund immediately, I was answered dryly: "You just can't. We need to do something, watch the cameras and so on." During these 7 days there was no information — the support was silent. Although the operator on the line said that usually such issues are resolved within 2-3 days, so after a couple of days I wrote and reminded about the problem, but nothing On the seventh day, I wrote again myself, and they promised to return within a day. Naturally, this did not happen. As a result, I waited a day while they "sorted it out". I wrote again, promised to return and did not return. A day later, I wrote to support again and was told that they would need another 7 DAYS to solve my problems. The operator refused to answer the question "what was I waiting for before?" It was only after I contacted the hotline again for a couple of hours that I was finally informed that I could return the goods, but only within three days and exclusively to the pick-up point. That is, I have to carry a rack weighing 7 kg to the pick-up point The result is 10 days of waiting (despite the fact that the mistake was on the part of the marketplace), constant ignoring, incorrect communication from the support, which only intensified the negative. Instead of helping or at least apologizing, the staff behaved as coldly and indifferently as possible Let's add to this an absolutely undeveloped system for working with orders and refunds, when one operator does not know who solves my question and we cannot tell the status when it is necessary to tell a new operator the details of my order every time, forward the same messages several times and add operators who simply close your appeal, because that they're probably tired of talking to you. Operators who communicate with you with scripts and who absolutely do not care about your problem - it's all about Uzum After such an experience, I will never order anything on Uzum again and I do not advise anyone. If you value your nerves, avoid this marketplace. Now there are other alternatives, yes, with more delivery, but you will be sure that people will help you, and not work in case of an error
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8
Level 7 Local Expert
March 29
The best platform of all combined for prices, you can buy many things there and inexpensively. I constantly order gel creams for everything at home. If you take it from all online stores, this is the best platform in the world.
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Level 4 Local Expert
November 5, 2024
Very bad!!! 2 months ago, I bought a robot vacuum cleaner at uzum, of course, I checked at the point, everything worked and it worked for a day, but the next day it began to discharge quickly, it was worth leaving the base and it immediately returned back to recharge. The diagnosis confirmed that it was a factory defect, the vacuum cleaner was taken away, but the money has still not been returned, 2.7 million The support hangs up with the words "oh, that's it", and the support in tg, where I write every day, answer that they are solving this issue, expect Now they have started to stupidly ignore me Outright fraud No defective vacuum cleaner, no money Why do uzum support at all if they can't resolve the issue of a refund for 2 months! If there is a diagnosis and despite the fact that they have already taken the goods
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5
Level 2 Local Expert
April 17
Service super salesman or as a store administrator sociable person good boy well done quickly efficiently and conveniently 10 points
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1
Level 7 Local Expert
February 3
I order goods with a narrow range from time to time. The issuing staff at the pick-up point is always polite and friendly. They also quickly find the necessary parcel and, if anything, make refunds and explain all the rules.
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Level 2 Local Expert
February 5
Uzumnasia, did you sign up for mosheyniki? I paid the loan in January for two months in February, I had to pay off the loan yesterday and in February, although they told me at the pick-up point that I could pay the loan ahead of schedule, your operators do not respond in a telegram or by phone, you hang on the phone for 10 minutes and there is no sense in asking who will return my money or on you need to write a complaint so that it reaches you
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1
1
Level 2 Local Expert
December 14, 2024
Even it's a pity to put a star , for 3 months I can't get through to support, the product is on moderation for 3 months , at first they said at the pick-up point that it would go away by itself , then they said to call support , for 3 months I call waiting for 10 minutes , no one raises , while my limit is also on moderation , I ordered one product the colors , the box seems to match the color , but there is a completely different one inside
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3
1
Level 2 Local Expert
April 29
When buying goods from Aliexpress in the vizummarket, you should not choose punctuation, Sarson agrees. Text message junatib says that the product has arrived, and you are sending the product to uzummarket. The order was rejected. No one knows anything about who came with the refusal. Call the call center of Jan Jim git. The person who gives the specific answer.
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Level 3 Local Expert
December 25, 2024
the product is in good quality. But the work at the distribution points is not organized properly. queues are artificially created, they rudely communicate with visitors, at least on the 3rd floor. in this case, the main advantage of market places disappears - the absence of bureaucracy, formalities and simplification of the procedure for purchasing goods.
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1
Level 4 Local Expert
January 5
Excellent pick-up point! Always a polite team, comfortable fitting rooms! I take orders with great pleasure!
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1
Level 2 Local Expert
December 30, 2024
I do not recommend it! Orders at the packaging stage are collected by people who pierce a pack of powder and pour it out, open a package of sweets and eat them and send empty wrappers, the liquids are diluted and sent with a broken dispenser.
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3
1
Level 5 Local Expert
January 11
The masters are super)))) A room with an interesting and beautiful interior, clean. Convenient location.
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1
Level 8 Local Expert
February 1
At the moment, the point is working fine, the staff is attentive There are not enough batteries to check when buying small appliances.
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Level 3 Local Expert
August 7, 2024
The situation is as follows. I ordered the product in installments, I came to pick it up, the employee gave me the order, I checked everything and he told me that I needed to wait a little to activate the installment plan, I said okay, then I wait 10, I wait 20, I come up well, there is zero attention to the conversation with other buyers, then he says call uzum. I'm waiting well, I'm sitting, calling other customers come in, I come up and say what to do next, he pays zero attention, call uzum...I went out and left as long as I could sit and wait...all this time I've been calling uzum explaining the situation, then he calls and says bring back the goods, your contract is not activated, I brought it back despite the fact that the order status has not changed and Nastya's uzum is hanging on moderation. I demanded that they give me some kind of paper stating that I returned the order because the application showed that it was possible to pick it up...They gave the paper, but this is a mockery of the buyer, that's how they joke when they are bored. I've lost my time and my nerves.
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4
Level 5 Local Expert
July 8, 2024
Never order with home delivery,you will lose time and money if you have already paid,the support bot is zero,ordered the goods by courier,paid for three days the goods are delivered in the status,decided to cancel the order,it is still delivered,once again the next day the same story,on the third day I call asking for the status of the order,it is delivered again,it is some kind of caper, the money has been paid, they twist it as they want, you are without anything......advice...never pay for an item in advance.....never order by courier.....And in general, if there is no urgent need, do not use this marketplace......One star is even a lot...There are no questions about the pick-up point, excellent staff!!!....but delivery, logistics, ZERO support
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7
Level 2 Local Expert
June 10, 2024
Let me give you some advice-NEVER PAY AN ADVANCE PAYMENT FOR AN ORDER (online).Uzum market is very weak in terms of service-zero service. Support responds with formulaic soulless phrases, the subtext of which is "we don't give a shit (sorry, but that's right) about customers and suppliers.They have their own intermediary pennies and this is the main thing.This is their limit.It is better to look at the delivery and pay.Even if the product is known and the order is repeated, it is better to pay upon receipt.Actually, a paid order is considered a priority in terms of delivery, especially for a large amount. But they have the opposite-they received it and every day they write in the telegram: "Wait."And the crown-sorry for ..., very sorry, give us a chance.It's funny!Kindergarten.They cannot arrange the transfer of goods from one place to another.No logistics involved. The workers at the points came across cultured, quickly issue an order, communicate respectfully (without phrases on duty and a lean face).
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10
Level 4 Local Expert
July 28, 2023
The staff is very good, but there are sooo many people and you have to wait a very long time for an order to be received, because most often only one employee is present. And what's bad is that there are no parking spaces and people park next to the pick-up point, or on the roadway, but there is no permissive marking (thereby violating the rules), or drive across the road for pedestrians to park nearby. It will be great if you make a parking lot, closing the ditch and leveling the ground a little bit, at least so that, say, you don't demolish trees or, say, move trees a little to the sides, they are not big and thin there opposite this pick-up point.
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4
3
Level 4 Local Expert
July 22, 2024
The worst marketplace. I ordered shampoos a week ago. They still lie that they will deliver. "Your order will definitely be delivered today", we will give you a promo code (of course we won't), we will hurry the courier, of course of course ... The scammers took the money, but there is no product. Do not take anything from them in advance. I can't say anything bad about the pick-up points, but the delivery is an absolute bottom.
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7
1
Level 2 Local Expert
August 29, 2024
The damaged goods came (they were dropped in the warehouse or during transportation), electronics, it turned out to be at home, the merchant and uzum refused to replace them with a worker or refund the money. Advice to everyone who buys from this dump, check your orders right at the pick-up point, otherwise in case of substandard goods you will be left with a nose.
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4
Level 2 Local Expert
February 10, 2024
Everything is good and clean, the staff is well qualified. A great advantage is a convenient table for unpacking goods with everything you need.
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3
2
Level 2 Local Expert
April 6, 2024
Delivery has arrived from AliExpress, they seem to have decided to send it through Uzum, which is sad. An employee with a robot voice, no greetings to you, scanned my face, said it was for verification (although I had my passport with me), coldly informed me that the loan was denied to me. I say: I did not ask for a loan for the order, I said that they check everyone like that. I'll look for another delivery place where they don't impose loans, there's still so much to come😒
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5
Level 3 Local Expert
January 3, 2024
I read people's feedback, I also have such a problem with delivery, on December 28 I ordered goods with delivery home I wanted to congratulate my wife for the new year when placing the order it was written on December 29 to deliver before yesterday I think yes, there will be a gift, 29 did not deliver and after the delay of the goods every day I wrote uzum support they write today you will receive until 31 December is the same, nothing came, if we they would say we can't deliver to your home today for such a reason.... as a human being, I would have gone to the bazaar and bought another gift, but uzum support assured me that I would receive it today before the end of the day and that's nothing until today, no one called and who can not give a specific answer when the delivery date and time will be, I agree that those who write about their "customer support" uzum support does not help at all. When asked when I will receive the order, they answer with the template phrases "today during the day" or "sorry, let's speed up the delivery." But no result... I support 100% of them, neither your guide does not look at the feed back. Such a company has a negative reputation, they need to work on delivery.
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10
1
Level 2 Local Expert
July 12, 2024
I work in the Uzum business, I have been contacting for the 5th time to have my card corrected, since the properties are not saved, but there is no solution. The support service and those responsible for the failure work without responsibility. Since I can't create an invoice without saving it, my work stops. The Trend Sign store.
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2
Level 10 Local Expert
February 25
A good point is the courteous staff and fast service.
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Level 5 Local Expert
March 7
Is everything great? The staff is always polite. Everything comes in time
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Level 2 Local Expert
April 24
The guys are awesome!! They know their job perfectly well!!
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1
Level 2 Local Expert
December 30, 2023
Uzum market has completely failed with the delivery of the goods. I ordered the goods (prepayment) and have been waiting for delivery from them for a week. Worst of all, their "customer support" uzum support does not help at all. When asked when I will receive the order, they answer with the template phrases "today during the day" or "sorry, let's speed up the delivery." But no result... I think they just don't care about my order... And I was a regular customer. Completely disappointed. (If I could , 0/10)
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10
3
Level 2 Local Expert
August 18, 2024
Array 2 house 54 Service 0 The girl was on the phone solving her personal problems and forgot about the client only when the client left shouted the Check What kind of rudeness and disrespect
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2
Level 2 Local Expert
May 11, 2023
I want to leave a review, because I was pleasantly surprised by the service that was at the issue point. Pleasant staff, fast delivery, comfortable environment. Cool, I hope it will continue to be so. I will be happy to recommend you to my friends.
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3
1
Level 2 Local Expert
October 11, 2024
The horror!Do not work with this company! The service is terrible. You also pay for the delivery, but there is no product??????!!!!! 3- I'm calling for breakfast every day
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2
Level 11 Local Expert
November 18, 2024
Polite staff, good service.
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1
Level 6 Local Expert
June 3, 2024
The location is convenient, sociable and friendly consultants explain everything briefly and clearly!
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2
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Level 6 Local Expert
February 28, 2024
They sent a broken TV, after they returned it, they promised to change it, now they don't want to return the money, they don't want to return the TV, that's how uzum market works. They just threw it at the money. I do not recommend buying household appliances there
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6
1
Level 2 Local Expert
December 16, 2023
So far, there are only disadvantages, uzuma got divorced twice.I ordered an inverter for 3.2 kV, sent 1.5 , re-ordered, sent a beaten one and something with a burnt smell.maybe there are good employees in the office?but! Can someone come to the warehouse before five minutes? Winter is in the yard , it would be easier to buy at the market
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7
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Level 15 Local Expert
April 29, 2024
The delivered goods are not checked by uzumom, you need to carefully check the received goods at the place of receipt, otherwise you will not be able to return or exchange the damaged goods.
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8
Level 6 Local Expert
June 11, 2024
The sellers are well done, polite, sociable, solve the issue in case of disputes.
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1
Level 4 Local Expert
September 27, 2024
A very good point is the guys who work there are very polite.
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1
Level 3 Local Expert
January 26, 2024
Top-level service))) Many Thanks to Kristina, the best employee)))
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4
1
Level 7 Local Expert
August 9, 2024
The staff are very kind and polite. Everything is very good.
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1
Level 9 Local Expert
September 10, 2024
Great staff, very polite guys!!!
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1
Level 8 Local Expert
March 31, 2024
Very very polite staff. Good luck and success to you
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3
1
Level 5 Local Expert
July 15, 2023
It is very convenient to order what you need and wait for an answer when to deliver and then pick up from the nearest point. There's also a table with a bunch of stuff to check the goods
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3
1
Level 7 Local Expert
April 9, 2024
Convenient, fast delivery! Polite sellers!!!
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2
1
Level 7 Local Expert
September 24, 2024
A normal pick-up point, a normal guy served
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1
Level 7 Local Expert
February 27, 2024
Excellent service I use very often very convenient
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3
1
Level 2 Local Expert
December 25, 2023
The second time the order is not delivered on time, the first time I waited 10 days, then I refused the order and now I have been waiting for 3 days. Overall, the score is 1.
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1