I want to share my story.
I bought a bed and a mattress in this store.
How it all started I ordered a bed, they told me it would be in 10 days (we will dial you) now it's been 10 days, then 12.
I come to the store in person, and it turns out they just forgot about me and didn't place an order. Since it was almost the end of the working day when I ordered.
Then, when everything arrived a week later, and the delivery was all as expected.
My bed was brought to me during my working hours, and naturally, in a hurry to get back to work, I quickly unloaded it and left, despite the mattress tags.
I come home in the evening and assemble the bed.
And, of course, I throw out all the garbage that remains.
Two weeks have passed, they call me saying that we got mixed up and sent you the wrong mattress (more expensive).
They say you can either pay extra or change to the one you need. That is, later on they wanted to sell a used mattress to someone.
Of course, I don't agree with this scam and told them to solve your problems yourself. I signed the documents. I got the furniture.
They told me we heard you.
I get a call from them 3 minutes later. They start shouting (threatening) at me, but you're like that. We'll come and pick it up, etc
. I just said goodbye and hung up.
The next thing you know, you get text messages from them on Viber.
Indicated in the photo.
My answer to them is also indicated. To which they simply remained silent.
I ask the director of the company to pay attention to the communication of employees with clients.
I do not advise anyone to contact this company!!!
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Ольга Панасовец
Level 5 Local Expert
December 19, 2024
Large, convenient Parking, attentive sales consultants, especially a blonde woman, a large selection of goods, a good store
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Татьяна
Level 7 Local Expert
December 29, 2023
Good afternoon! We purchased a Premier-3 corner sofa in this store. The situation is as follows… When choosing a sofa, it was important for us that the corner was on the left. The exhibition model in the store was on the right side. The consultant and I discussed several times the importance for us of the location of the corner on the left. The consultant assured us that the angle is universal and it is easy to change the angle yourself, so we decided to order this model, but in a different fabric. The sofa was delivered from Brest in a couple of days. When it came to the assembly of the sofa, it turned out that the location of the corner is not interchangeable. We immediately contacted a consultant at the store, asking them to clarify the situation. In turn, the consultant turned to the storekeeper for help, so that he "taught" us how to change the corner of the sofa. The storekeeper made it clear that the sofa does not have a universal angle, and tried to explain how you can change the angle yourself, while you need to violate the integrity of the sofa - swap the guides by drilling new holes. When trying to reverse the angle, it turned out that the guides for the back bar still needed to be re-drilled, which led to a violation of the integrity of the fabric. The consultant's negligence and our trust in him cost us 2,700 BEL.rub. . We ask the management to pay attention to the incompetence of their employees who give false information due to ignorance of the characteristics of the product or due to negligent attitude to work for the sake of sales. Customers who will purchase goods in this store are advised to carefully double-check the information about the product, even if the consultant beautifully explained it to you, smiling at all 32.
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Luda Butkevich
Level 4 Local Expert
September 4, 2024
It's a great store, and the consultants are good. They will prompt and tell you
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Алексей Шишко
Level 10 Local Expert
May 7, 2022
Great store! Friendly and competent staff! A good range of furniture products, pleasant bonuses, the possibility of installments. The quality of the products presented is at a high level. We bought An Anrex bedroom in this store. In general, we are satisfied. We will contact you again!
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Снежана Щербина
Level 10 Local Expert
December 29, 2023
A large selection of furniture. Very high quality. We bought a sofa - I really like it. I've just ordered a bed. I'm waiting
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Виталий Рапинчук
Level 11 Local Expert
August 7, 2024
A good store, excellent consultants!
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ольга Бовкунович
Level 8 Local Expert
October 23, 2023
A good selection of sofas. Polite consultants. Convenient installment terms
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519827 Малащицкая
Level 3 Local Expert
February 22, 2022
A great store. The sellers are wonderful, I really liked Natalia Chechun, bought a sofa from her, helped with the choice, advised. The store is super, I recommend it.
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Ольга
Level 7 Local Expert
March 4, 2022
If you want your furniture, as well as the price, to not match your order, you are definitely here! We ordered a sofa, so not only that, while it was being made, the price increased by 200 rubles, but also the sofa does not fully comply with the order. The threads in the order should be in the TONE of the fabric, and not WHITE threads, which was fundamental, because white does not look good on blue ((it's the fault of the manufacturer (Progress factory) or the store (as a supplier) but the fact is-the sofa is not like that!!! Thank you for at least matching the fabric color to the order. But in the future, it's better to avoid this store!!!! And I don't advise anyone!
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soffrefe
Level 2 Local Expert
July 27, 2024
There are disadvantages.In particular, incorrect delivery
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Александр Михеев
Level 5 Local Expert
July 7, 2024
Everything for the buyer,
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Сергей Бухтик
Level 15 Local Expert
November 26, 2023
Such stores should be available to pensioners in installments of up to 6-8 months
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Виктор ивашевич
Level 3 Local Expert
July 17, 2023
It's fine, we've already ordered a second sofa
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Алекс Алекс
Level 13 Local Expert
March 25, 2020
I was very surprised by the approach to customers regarding the loan.If your salary is below 800 rubles, you are clearly not here!Since it will be refused!And if you want to place an order, you need to make an advance payment of 100% and
wait from one and a half months.I'm glad to see you, I'm NOT GLAD to see you at all!!!
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Петр Поляков
Level 3 Local Expert
September 7, 2022
We met and helped to choose. Thank you.
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Коля
Level 9 Local Expert
August 8, 2019
An excellent store, a large assortment of furniture, polite sellers, gave professional advice, special thanks to the head Olga!
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Татьяна Ш.
Level 6 Local Expert
January 4, 2020
The quality of the furniture is good, individual approach to each client... the possibility of buying in installments without interest.
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Алекс Иванов
Level 4 Local Expert
January 3, 2023
Not a bad choice
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Юлия
Level 6 Local Expert
July 24, 2020
Great store, friendly sellers, free shipping
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Юля Бут-Гусаим
Level 8 Local Expert
May 6, 2022
Sofas of excellent quality
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Наталья Изотова
Level 10 Local Expert
July 1, 2022
High-quality furniture
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Виталий
Level 7 Local Expert
December 10, 2019
Polite sellers, lots of space. Poor access to the store.
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Александр Демчук
Level 18 Local Expert
December 21, 2019
The location is not convenient, there is no good advertising.