Velcom

4.7

463 ratings

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Марина Федоренко

Level 7 Local Expert

I recently bought a phone, the consultant told me everything in detail, showed me, advised me! After a few days, I couldn't log into my personal account, a consultant girl came in, showed me all the functions without any problems, and helped me switch to a different tariff! I always try to come to this Internet provider!

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Настася

Level 9 Local Expert

The place itself is great. The staff is very friendly But THE INTERNET IS TERRIBLE. He catches when he wants, loads when he wants, even the unfortunate YouTube is not able to download. And okay, before it was only in the rain, now it's at any random time. I write to support (it takes 30 minutes to load the support page), the bot responds that everything is fine

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Виталик Короткевич

Level 5 Local Expert

I replenished their balance through the terminal for 10p and made a mistake by one digit. He immediately came up to the girl with a check and passport, to which she said "Figure it out yourself through the applications " Well, I don't have an application on my phone, then she climbed through her phone and said "within 30 calendar days, 10p wakes up on your balance" The result is the second month came and 10k was not on the balance.. It's not even about the money, it's about what they get paid for.

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Charodeynik

Level 10 Local Expert

There are a lot of operators and the queue is moving fast! But! There is no centralized electronic queue machine, a girl is sitting with a tablet and enters everyone into the queue with pens. And the operators have to run and call "their" client. Management, take pity on their feet and make an adequate terminal and plates with numbers!!! As in some banks and on the Regional Telecom. After contacting us, we promptly set up a queue terminal.

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Андрей Жуков

Level 11 Local Expert

The service is excellent: the service is fast, almost everything that is listed on the company's website is available. If you need help choosing a device, the staff will be happy to advise you and provide all the necessary information.

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Оле Л

Level 11 Local Expert

A good communication salon. The staff is competent, the operator explained everything and helped activate the SIM cards. It used to be more profitable, now for foreigners the card is only for 25 Belarusian rubles, but this is not for the salon, but for the regulator.

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Александра Бурим

Level 3 Local Expert

The service is excellent, the staff is kind and helpful even in the evening, they helped at the end of the working day quickly and without unnecessary words.

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Сергей Мельников

Level 5 Local Expert

The company is bad in general. I connected VOKA to them, it worked, then it hung up 3 times, I changed the set-top box and now the Internet is hanging via WI-Fi. What am I paying money for? I didn't get through to the operator for an hour. Good people don't work well. You don't need it.

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Ирина

Level 15 Local Expert

A very nice salon. The staff is polite, friendly, and always ready to help.. I was in this salon on the problem of the SIM card, the employee was very patient (she worked in 3 windows that day), listened to me and then solved my problem. And she told me the reason for what happened to the SIM card. Self-control, politeness, attentiveness and professionalism, as well as the ability to explain. I'm betting 5+. I recommend it)

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sash_Ok

Level 5 Local Expert

I have been to many A1 offices in the Republic. This top is number 1 . The staff, attitude, and customer service are all excellent.

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Васек Божок

Level 3 Local Expert

Samsung consultant is a very competent girl, explained everything, told everything) topchik service

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Дарья Ша

Level 6 Local Expert

appendix A1 did not work. in September, the 15th.approximately. I came to help restore my accounts.the girl in the gray sweater.I'll wash 4 windows.She didn't want to do it herself and said I'll tell you.with a mocking voice.I'm wearing glasses, but I can't see well.I started making remarks to her. t.k. she brought me to the point where my blood pressure rose and my hands were shaking.That's what I told her.I will write a review.I used to come here...I was helped and advised...and she...I do not know the type.This is your phone.Why are you giving it to me?therefore.so far....1 star.It's a pity I didn't remember her name.Although it's not a pity.bad memories should be deleted))

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Елена М.

Level 3 Local Expert

The service is fast. Very polite and friendly staff. Personally, I would like to express my gratitude to Oleg Karpovich for his professional help

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Анна М

Level 17 Local Expert

My mother came to the salon with a request to help turn on automatic updates in her phone, since she is an elderly person and does not understand even the simplest settings at all, I live in another city and she does not even understand on the phone. And the "wonderful" manager said that he could not help, since it was not in his competence, I asked him to enter into the situation that an elderly person and make an exception, but he continued his speech that he could not help. It is a pity that nowadays young people do not see beyond their noses and I hope that none of their loved ones will find themselves in such a situation!!! And to the management of the salon respect for the trained employees!

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Алексей Еськов

Level 13 Local Expert

Recently terminated the Internet contract. Terrible service... The speed is sweet... I called 8 times during the year and complained...the problem has not been solved. He left them. I do not recommend it

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Sprinter

Level 3 Local Expert

Excellent service, all professionals and stress-resistant. Plus, after the renovation it became a very comfortable office. Even with a large crowd of people, there is no jostling. 2 payment terminals and an electronic queue. Plus, there are always promoters to advise on smartphones and accessories.

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Artyom Suchkov

Level 3 Local Expert

Clean, courteous staff. We quickly issued a SIM card. I recommend.

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Татьяна

Level 12 Local Expert

Today, all the problems with both the phone and the tablet were solved for me. They are so smart, literate, friendly, just excellent students. That's the future for such young people. Thank you.

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koteuka Oldfag

Level 5 Local Expert

Curly-haired Employee Oleg is an unskilled person. Please dismiss this employee. Refers to the salons' attorneys that the problem with the service is theirs, not his.

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elena batrakova

Level 7 Local Expert

It is a pity that there is not less than 1 star!!! The connection is disgusting, it is very rare to get through the first time. I have been using the services of this operator for about 16 years and everything has always been fine. BUT in the last year it's just a nightmare. The first call is constantly being reset, and in the end it turns out that the person picked up the phone, but he has silence. He calls me back, but I'm already out of the access zone (. Yes, and very often it turns out that people are calling, but the subscriber is unavailable, although the phone is not busy with anything, and there are a lot of coverage towers nearby

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Андрей Ш.

Level 9 Local Expert

It is conveniently located (you can get there from any district of the city). Although there are some parking problems, they are solvable. The staff is polite and competent. Despite the large number of customers, there is almost no queue (I waited for 6 minutes). The interior is in the Budisky style. It's a big problem to drive in with a stroller.

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Квартиры на сутки в Гомеле- снять квартиру посуточно

Level 10 Local Expert

Today, 12 TV set-top boxes were handed over and there was some confusion, tariff plans were also changed. Everything was sorted out. It took about three hours, but the specialist girl worked until the last and did not go to lunch. This is an indicator of the quality of service and patience of these specialists.

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Алексей Герасимчик

Level 12 Local Expert

The service center is small. Although it should rather be called compact. In addition to the administrator, there are 5 operators. The administrator clarifies the issue that the client has addressed and maintains an electronic queue. They serve you quickly and efficiently.

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Вячеслав Копаев

Level 10 Local Expert

There are unlimited fares, but the speed is on average 3 points. The consultant in the salon misinformed - he said that the (paid) modem service is given for a day and it needs to be turned on every day. It turned out that she worked all days, although she used it for 2 days. The balance suddenly went into negative territory. Well, at least they didn't turn it off right away.

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Светлана Кожемякина

Level 26 Local Expert

It is located on Pobeda Street in the city center. Good service. The normal choice of phones and accessories

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Александр

Level 19 Local Expert

Good specialists. My questions were solved competently and promptly

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Наталья Наталья

Level 8 Local Expert

It's a pretty good office. As everywhere, there are professionals and not so much. But, if you get to a professional, they will tell you, show you, help you, and select the most profitable offer. I have been using their help for many years now when the need arises. I recommend.

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Алексей Парфенюк

Level 11 Local Expert

I handed over the router and the console, apart from waiting in line, they accepted it quickly.

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Сергей Е.

Level 11 Local Expert

It's nice when everyone is friendly and the service is of high quality

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Дималдыч

Level 6 Local Expert

they serve you as if you are a Formula 1 racer and stopped at a pit stop. Shoo-shoo and I have already taken shape and solved the problem🤔😱

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Юлиана Ланских

Level 2 Local Expert

I've been using the bike for about 10 years, I like everything, but there are also big disadvantages, it's impossible to get through to the operator, I got through 10 times, and this is not the first time

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Павел Карбовский

Level 9 Local Expert

There is no organized customer service queue. People are running after you and yelling in the hall. An electronic queue is better. There are no stands so that you can watch the phone live.

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Костя Остен- Бакен

Level 4 Local Expert

Horror, the Internet is constantly disappearing, the speed jumps, getting through to the operator is a big problem, sometimes you have to hang on the handset for up to fifteen minutes

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Артём Подгайский

Level 13 Local Expert

The most courteous service , they will always explain everything and go to meet you . To buy new gadgets and go only here.

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Aksa Borisova

Level 7 Local Expert

The best customer service point in Gomel! Competent, patient consultants will professionally answer all questions.

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Юрий Д

Level 13 Local Expert

Excellent staff. The child wanted to go to the toilet and was taken. Thank you for your kindness.

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Олег К.

Level 14 Local Expert

Excellent and fast service. Qualified staff. Convenient rates.

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Александр Хадоркин

Level 4 Local Expert

Good afternoon. I want to leave a review. I bought a tablet here, I attached a photo to Madeleine after 3 weeks I began to get very deaf today I passed the warranty. I do not advise you to take this madeleine

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Evgeha O.

Level 7 Local Expert

The bikers are cute, they told me everything, showed me. But the place is small and the queues are sometimes long, but this is not a big problem.

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Елена Рогачева

Level 4 Local Expert

The receptionist was not very polite and efficient. Unlike a specialist. Which quickly and competently helped to resolve the issue.

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Света

Level 6 Local Expert

stuffy.There is not enough space.Everyone is crowding.They're pushing.It's terrible.very small premises for such a large number of employees and even more so for visitors

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Светлана В.

Level 2 Local Expert

I appreciate this operator both for high-quality communication and for the tariffs. And I also like the service in the offices of Gomel

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Виктор Ж

Level 22 Local Expert

An old, time-tested telecom operator. Friendly staff, affordable prices!

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андрей богдонович

Level 7 Local Expert

Convenient service excellent service.

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Мышkа

Level 11 Local Expert

There are incompetents working in the center. In one day, we managed to mess up with two clients in 15 minutes. One was sold a watch, the money was debited twice, the first time by bank transfer, the second time from a mobile account, although then they apologized and the money was returned to the account. The second jamb was at the closing of the contract. The contract was signed, the contract was closed, but no, the contract was not closed and the subscription fee was charged for two more days. They wrote off 1.19 rubles through their own fault, they are not going to return it, but offer to come to the center for the third time and write a complaint against the manager. 1.19 these are small things and it's good that I checked, went a second time and closed it, and if I hadn't gone to Issa, didn't check and left the Russian Federation again for six months, would I owe velkom 50 rubles? "Excellent" service p.s. the money was forced to return the manager, the company did not admit its mistake

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Вячеслав Савельев

Level 9 Local Expert

Excellent service, favorable corporate rates!

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Ханна Милко

Level 5 Local Expert

A year ago, we bought a phone, the screen began to peel off over time, we did not notice it immediately, the warranty period expired. We came to the workshop, they told us that the screen was not original and was not standing straight, and because of this, the screen began to peel off. How do you have the conscience to sell a bu for the price of a new phone. What kind of people do you have to be to do this

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Валентина Ф.

Level 3 Local Expert

I would like to personally thank Pushko Anna Alexandrovna, who is not only very attractive, but also creates an atmosphere of hospitality, goodwill, which is so lacking in business salons, especially for elderly people who are stressed by opportunities and lack of assimilation of the speeds of developing technologies, business proposals. Thank you very much for your patience and individual approach to customers , for your sincere desire to help . In general , I would like to thank the staff of the salon who helped me make the right choice of phone . I wish you all good health , success in business and personal happiness , then our clients will have the happiness of communication and effective cooperation .

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Екатерина Я

Level 13 Local Expert

Great office, everything is fast and clear

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Denis Martinovich

Level 12 Local Expert

Well done guys are working 100%

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Velcom

117 reviews