I would like to express my gratitude for the wonderful atmosphere, cleanliness and high level of service in your SPA center. I had a great rest and I will definitely come back again. At the same time, I would like to draw the management's attention to an important point that affects the comfort of all guests. The SPA area is conceived as a place of rest and relaxation, but sometimes this mood is disrupted by the behavior of individual visitors.: Companies are talking loudly and laughing in the sauna, where peace and quiet are appreciated.; visitors with children do not always control their activity — noise, running, splashing interfere with other guests; Some guests use the pool not for relaxing swimming, but for intensive training: vigorous swimming, diving, and strong splashes create discomfort for those who just want to relax in the water. I understand that you cannot directly regulate the behavior of all guests, but I believe that additional customer information could significantly improve the situation. I suggest considering the following measures: Place clear rules of conduct in the SPA area: at the entrance, near the changing rooms, in the sauna and by the pool; in the form of concise and polite signs (for example: "Please keep quiet in the sauna", "The pool is a relaxing area, avoid intense workouts and splashes"). Include short audio ads asking you to respect the peace of other guests (for example, once every 30-40 minutes). Specify the basic rules in the booking confirmation or on the website when purchasing a subscription / visit, so that guests know in advance about the format of their stay at your SPA. Empower staff to delicately remind guests of the rules if they violate them. I am sure that such steps will help preserve the unique relaxing atmosphere of the Victoria SPA, for which it is so appreciated. Thank you for your attention to my suggestion and for your hard work!

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Spa-Esthetic center Victoria

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