I applied to this "agency" in April 2024. I live in Minsk. The work on the documents was done remotely. I didn't have a visa history. After consulting and reviewing my request, the agent recommended applying for a Polish visa. I made an advance payment, and we started work. At first, everything was fine: I was kept informed of the situation, the appearance of windows, and they were interested in how my verification was going. In June, the windows began to be distributed, and in early July I was already registered in Mogilev for submission. It all went pretty quickly. After 10 days, I received a refusal on point 10, as explained, for statistics. I reported this as soon as I opened the letter on the same day. I was told not to despair, because this is a standard ordinary case. I paid extra, and they started preparing an additional package of documents for me to file an appeal. The deadline at the embassy is 2 weeks. I was told that everything would be prepared quickly. A week later, there was no sign. I'm writing to find out if everything is okay. The answer is yes. I write again in a few days, and they guarantee that everything is under control. On the last possible day of submitting documents, I call, and they send me the documents after lunch, when the embassy does not accept them. The weekend is ahead, no one is working. On Monday morning, I arrive at the consular department of the embassy, I defend the queue, but they didn't even accept my documents, because they were already 3 days overdue. I dial the agency, they are surprised, "wow, they used to take it on the 3rd and 5th day," they reassure me again that they will sort everything out now. It takes about 30-40 minutes, the agent calls back and says that, alas, the refusal. After being offered an additional payment, he gets back in line and starts over.
I'm shocked!!! How can you delay with documents, knowing a clear deadline, counting on the previous "successful" case, especially when it comes to meticulous work with documents... Complete irresponsibility. I didn't feel safe that the agency was interested in its client. I do not recommend this agency. I would like to have more control over failure cases. There are a lot of them, but still fewer than the positive responses. Moreover, the management of my case was shifted from one agent to another, which also did not arouse any trust and support. Everything was not "easy" at all, as the agency assures! I applied for a visa for the first time, trusted the "professionals", but in the end I was disappointed and no longer want to deal with any agencies in principle. I needed a visa to travel abroad to visit my loved one. As a result, I got into a large amount of money, and even the meeting did not take place. The dream did not come true, there were a lot of tears, you broke my heart.
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Show business's response
Виктория Панина
Level 2 Local Expert
January 23
Good afternoon,
My passport and visa arrived on Tuesday)
I want to thank you all for your help and full support! Everything was explained so clearly and intelligibly, shown and informed on time! It made everything work out quickly and easily.
It's a pity that I didn't find you sooner. Now it's just for you.
Thanks!!!
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Любовь Т.
Level 3 Local Expert
February 28
Hello, I contacted this organization regarding the issue of opening a visa for traveling with my husband. Everything is very organized! The managers are very adequate, they help us, I advise Karina and Anna!
We have completed the task , and there must be