Vizit-Tour

4.7

1091 rating

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Татьяна Базылева

Level 7 Local Expert

There are no words, only emotions! Tickets for the same seats are sold an infinite number of times and you have to face trials about who is sitting where. The crew ignores the sanitary stops throughout THE TRIP! If you want to go to the toilet, this is a purely passenger's problem. You share the journey at 13 o'clock with a teenage excursion and the "charm" of puberty becomes too concentrated. And it is quite doubtful that the children are traveling in the company of passengers who are not related to their tour. Little things like greeting/ introducing the crew and announcing stops are omitted, and it is impossible to find the route and schedule on the website. Wi-Fi does not work, there is no toilet inside the bus, the air conditioner did not turn on. Also, at incomprehensible stops, additional passengers get on through the driver's side door and exit at stops on demand. At the same time, passengers are not allowed to leave at such stops. One of the worst trips in years of travel experience. An extremely dubious and unscrupulous carrier!

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265882 Александр

Level 2 Local Expert

They were late, called the driver, refused to wait 2 minutes.There was a traffic jam in Hanover.I had to follow him along the autobahn for 20 km. While he stopped((. The rest is as usual, the toilet did not work, the microwave (door) is closed with Scotch tape, as if it does not work. Everything is our way, everything is fine)))

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Ирина Ш.

Level 5 Local Expert

I was traveling with a child from Bobruisk to Moscow and it was terrible!!! The heating of the bus did not work initially, the drivers promised to repair everything, no miracle happened, the bus was not replaced. It was as cold as outside. During the pandemic , people were frozen , the whole bus was coughing . I took a two-year-old child in my arms to keep warm against each other. Now, thanks to the bus ride , we are sick . They did not deign to respond to the complaint.

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Екатерина Киреева

Level 8 Local Expert

I have been using the Visit Tour for more than six months on a regular basis. Bobruisk-Moscow, Moscow-Bobruisk. Everything is fine, I'm happy with everything

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Яна Б.

Level 8 Local Expert

We took tickets to Koblevo, the Dolphin hotel (we came with a specific request), we were offered the last room🤬Of course, it was possible to fly to Turkey for the price, but you don't have to talk about the quality of the hotel (I'm talking about the location of the room itself, the area, etc.)....And so in general, the attitude, and the selection, and even the reserve "until tomorrow", everything was great...And what kind of drivers do we have?They drive fast, comfortably, and most importantly warn that "it's better to be patient here, otherwise we'll stand there for a long time."...We drove there for 18 hours (we arrived very early), and we drove back for 13 hours😍 And the bus, despite the fact that our bus was rented (FC Bobruychanka), the first impression was "what kind of trough, will we finish on it?"But as it turned out, this "trough" will still give a head start to many brand new buses....Not a single breakdown, comfortable...

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один из многих

Level 8 Local Expert

Good service convenient ticket booking interesting tours to Europe and St. Petersburg I liked everything very much

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Наталья Б.

Level 2 Local Expert

Please explain to your drivers that smoking while driving on the move in the bus cabin is unacceptable! We were traveling on January 1, Bobruisk-Moscow. The driver smoked more than half of the way, until she asked me not to do it, I was already feeling unwell, although I never got seasick on the road. As a result, having reached the end point, the driver got out silently, without saying a word. We sat for a couple of minutes at a loss what to do, since it was 5 o'clock in the morning, instead of 6, at what time we were promised arrival. And then the second driver, who was resting in this direction, comes in, and, instead of just saying that we have already arrived at the final stop, starts excruciatingly telling us that they have to leave already, they can't stand here, which we say we're sitting here... We had to wait another hour in the cold metro openings. I wish you a new year of improving your service. Not only do passengers depend on you, but vice versa. If, of course, you are interested in attracting customers. We were traveling in a brand new bus, but this was the only positive thing that faded against the background of such "good" service - it was no longer the most important thing.

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Инкогнито 0949

Level 4 Local Expert

We drove on August 21 from Moscow, we liked everything conveniently and comfortably.Special thanks to the driver and the guys.There are whips and pillows on the bus.

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Вл Сав

Level 18 Local Expert

I took the bus of the carrier Visit Tour flight Warsaw-Minsk 18.55.Arrival in Minsk at 6.30.There were passengers in the cabin with us, citizens of Ukraine.After the interview, all citizens of Ukraine were released, except one. He was detained by border guards because he did not have a ticket and did not have money for a plane ticket to Moscow. 51 people sat on the bus for seven hours and waited for something unclear.The drivers did nothing.The toilet on the bus was closed.All 51 people left only through the back door because the drivers kept the front door permanently closed.One driver even managed to drive passengers off the grass, put everyone on asphalt so that dirt would not be allegedly applied to the cabin.Apparently, drivers have no idea how to behave with passengers.Answers through clenched teeth.Constantly, one of them lies on the 4 front seats across the aisle. The organization's support service does not provide support , refuses to connect with decision-making specialists and does not do anything. According to the schedule, the bus should arrive at 6.30 in Minsk. The bus was parked in the exit area of the border crossing, it was not arrested, passed all border control procedures and no one detained it. Drivers on their own initiative waited 7 hours for this one passenger, which does not comply with the regulatory document on passenger transportation.I also think they did it intentionally because most likely they are paid good overtime. As a result, the bus arrived in Minsk at about 20.00.The delay was almost 14 hours.I categorically do not recommend this organization P.S. In the official reply "unsubscribe" to my complaint, the Visit Tour indicated that there were three drivers in the crew and indicated their surnames!!!!!Although all the passengers saw with their eyes only two available ......That's how the Visit Tour complies with the Law "On Personal Data Protection".And also, apparently, the third driver is a "dead soul".But this is a question for the UK!!!Once again, think about it many times before dealing with this organization!!!

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Денис Кирин

Level 15 Local Expert

Not a bad company, but everything is individual, it depends on the bus and the crew who served it.

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Инкогнито 3189

Level 4 Local Expert

Good service, cleanliness in the cabin, respectful attitude.

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Андрей Смирнов

Level 15 Local Expert

Good drivers, pros. The bus is reinforced concrete, 220 volt outlets are everywhere.

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Ева М.

Level 10 Local Expert

I used to really like the company! Back then, tea was offered on the bus, and Wi-Fi was working properly.... Now the service has deteriorated a lot. Customers are treated indifferently

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Раиса Суровец

Level 12 Local Expert

Good company and big comfortable buses

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Инкогнито 4018

Level 6 Local Expert

I bought a ticket from Orsha to Moscow. I received an SMS that the flight was postponed for 1 hour. Because I do not have time to be in Moscow on time, I went to hand over the ticket. They wanted to return half of the amount. I had to prove for half an hour, it seemed they agreed to return the entire amount, but I would have to go for the money again. BOLD UNIT

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Галина Широких

Level 4 Local Expert

An excellent agency.5+. polite staff.I took a ticket from Bobruisk to St. Petersburg.great bus.The trip was a pleasure.completed in time.thank you very much.I will recommend it to all my friends and acquaintances.

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Андрей Лашкевич

Level 9 Local Expert

We traveled from Moscow to Bobruisk and back in early September. We arrived in Bobruisk 30 minutes earlier than indicated, but this is not critical, but on the way back on September 3, the bus broke down somewhere 15 km from Bobruisk. After several hours of waiting, another replacement bus arrived and we got to Moscow 4 hours later than expected. So, if Moscow were not the end point for us, but a transfer point, it would be possible to get into serious expenses due to the loss of tickets. In general, punctuality is not all right in this company.

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Вероника Васильевна

Level 2 Local Expert

Before using the services of this carrier, think carefully, the bus Poznan Minsk 30.01 was first postponed, eventually canceled, and also returned within 30 days.

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Дарья Никифорович

Level 3 Local Expert

I do not recommend this company. Drivers behave rudely, rude. They did not react to the drinking of alcoholic beverages on the bus and the aggressive attitude of one passenger.

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Анна Семёнова

Level 9 Local Expert

Managers , girls who have "worked out" in place, otherwise I cannot explain how such a society sits down to communicate with people, canceled a paid reservation , my husband stayed at night in an unfamiliar city

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ddv989989

Level 11 Local Expert

It's not a very responsible organization. When rescheduling the flight for 7 o'clock (and this is not the first time I have met with such a person on their flights), they not only did not apologize, but also talked on the phone in an impolite style. So far, I cannot recommend this company for long-distance travel

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Дарья Антонович

Level 2 Local Expert

I paid for the ticket using the card online, after a couple of days I paid for the ticket! The money didn 't come! The girl on the site replied in a message that she would be 30 days old !!!!!!! A month !!!!!! That is, I pay immediately, and then I have to wait a month?????????? The horror!!!

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koleso-k

Level 5 Local Expert

Terrible carrier! Before boarding, I found out that there will be a transfer in Orsha, the places do not match, they stuffed people like herring into a barrel, there are not enough places!!! The driver is rude and says contact the management! Which is absent in nature! Who reads this review, do not use this carrier, there are many other normal ones.

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Zigman

Level 3 Local Expert

A terrible office, if you have some kind of incident or a problem at the border, count on the fact that you will simply be thrown and not get your money back. As much as possible , I do not recommend a visit to the site

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Екатерина Манкевич

Level 4 Local Expert

We were traveling with my sister on a visit tour from Mogilev to St. Petersburg. Tickets were sold for our seats 15 and 16 once again, the drivers did not check and did not control the occupied seats, we sorted it out ourselves. The air conditioner did not work, terribly, for the entire cabin, the chairs or suspension creaked... There was only one sanitary stop for all 12 hours. Organized transportation with minors in the number of 12 people in a regular bus, accompanied by 1 adult, aroused suspicion of the legality of the tickets of these passengers. Think carefully about whether it is worth saving 1000 rubles and paying with your nerves and health.

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Алексей Борец

Level 3 Local Expert

The tickets do not correspond to the seats purchased, I do not advise anyone to buy 37 seats, turned out to be 64!!!

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Яна Силивонец

Level 3 Local Expert

Disgusting attitude towards passengers, the ticket was purchased almost 2 weeks before the flight on 04/25/2023. Pskov-Vitebsk at 23.40, the bus was 2 hours late, there was no communication with the driver, Yandex support did not give a clear answer and help. When the bus finally arrived, it turned out that the seats of the tickets purchased in advance were already occupied by other people, they did not want to put them on the bus, because "there are no seats"!When the passengers told the drivers that they were selling tickets to their people and taking the money for themselves (not through the Yandex travel website), they abruptly fell silent and began to fuss. with grief, they found some seats in half, somehow seated the passengers, but not in their seats according to the tickets. The service is disgusting, the drivers have a boorish attitude towards passengers. Wi-Fi did not work, there was no toilet, there were no stops (it was elementary to go out to stretch your legs), there were no warnings about being late either. Yandex chat support is also useless, they have no idea how to contact drivers, do not know phone numbers, and generally "figure it out on your own." Both the carrier and Yandex support have done a terrible job.

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Андрей Николаевич

Level 10 Local Expert

Comfortable buses with air conditioning and TV. Courteous staff and a high degree of service. They work in almost all areas of tourism and recreation.

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Римма Мерк

Level 9 Local Expert

Visit tour is a very dubious company, they can cancel the flight, not refund the money, or raise ticket prices when tickets have already been paid for, and you need to pay extra so that they are sent to you by mail, I do not recommend it.

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Наталья В.

Level 12 Local Expert

Competent staff, attentive to the wishes. It's just a pity that there are not many flights that were from Bobruisk until 2020.

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Вячеслав Полежаев

Level 7 Local Expert

An excellent carrier!!! You still need to look for such a carrier. I have used the services of this excellent company more than once. Believe me, there is something to compare it with. I RECOMMEND it to everyone!!! And those who do not know what the road is and what can happen on the road, it is better to stay at home and watch TV.

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Надежда

Level 12 Local Expert

We were traveling from Bobruisk to Moscow on January 7, 19-30 (after a wonderful vacation in San.Lenin), tickets were ordered back in November, the bus was given a disgusting one (Chinese) 2- storey , cramped , narrow , the driver was obviously afraid to turn over - they arrived two hours later. The rest is for nothing ! We couldn't come to our senses for 2 days! Was it really impossible to give a normal bus to those who took care of the tickets in advance?!

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Дарья Гормаш

Level 5 Local Expert

Disgusting I have been using the services of this carrier for 6 years. Everything has always been fine, until today's trip. The bus arrived late, people stood in the cold -15 for more than half an hour. So there is also a complete discrepancy in the numbering of seats on the bus scheme when buying a ticket online. You choose a place that is comfortable for yourself, since it is not a close light to go from Bobruisk to Moscow, but in fact you refuse to go where you found yourself.

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bbk

Level 4 Local Expert

Thank you very much for the Visit Tour (Poland-Mogilev 7444). They answered all the questions, which helped a lot. Good luck and prosperity to you!

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Анастасия Т.

Level 2 Local Expert

The bus left ahead of time! The driver did not try to contact us in any way! The phones of the visit tour are disconnected - there is no way to get through! It's a pity not to put the rating even lower!!!

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Дарья К.

Level 3 Local Expert

I've been using your company. And I didn't like it, because there were a lot of empty seats. I warned in advance that I was in a position and it was advisable for me to sit alone because I was seasick, but the controller ignored it!

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Александр Сушко

Level 9 Local Expert

All directions , reasonable prices!!!! And most importantly , people who are ready to explain , advise , offer adequate for an adequate amount , which is not a little important nowadays !!! Clean and modern buses!

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Геннадий Катлинский

Level 2 Local Expert

I do not recommend using this carrier. A bus broke down on the Bobruisk-Moscow route, we had to wait 3 hours until a malfunction was detected and a new bus arrived. As a result, I was late for work, which in turn caused losses.

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павел шакуро

Level 7 Local Expert

I missed the bus due to the postponement of the flight and the fact that the driver refused to drop off early, I used the services for 5 years, now I have to look for another carrier.

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Ольга Компаниец

Level 7 Local Expert

Excellent consultants, a sweet and friendly cashier girl.I helped a lot and solved all the existing issues

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Денис Липницкий

Level 9 Local Expert

Buses are often late and finally

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Nastya M.

Level 3 Local Expert

I was traveling on the Prague Brest route...Buses are dirty, smelly, greasy seats are uncomfortable. The fifth point after 6 hours of driving is stone... and the price is just space. Just for that!!!! It's terrible!

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Алла Аниховская

Level 14 Local Expert

Transportation is organized at a high level. It is convenient to order tickets online. Excursions are always informative and interesting. I am pleased with the work of highly professional drivers.

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Лена П.

Level 2 Local Expert

There used to be a very good carrier , but it seems that time is changing and I can just say that the company is losing its rating due to the relationship of drivers to passengers . Today we were driving Mogilev Moscow because of the driver, the bus was delayed for an hour in Orsha (or rather, because the passenger asked to stop very urgently, well, he really needed to urgently, and the drivers, instead of finding a place to stop, began to fight with the passenger, and then threatened to disembark the floor of the bus) in this regard, passengers in Moscow they were late when the driver was asked to stop at the MKAD for a stop to get out , they refused . It is a pity that the company is losing its rating because of its crew.

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Юрий

Level 2 Local Expert

I've been driving for 12 years, they didn't take me because of the smell, horror, I won't use the services of this disgusting company anymore

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Светлана Х

Level 10 Local Expert

Visit tour is a good company! True, not all buses are good, but the double-decker bus is great! It's comfortable to drive!

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Александр Вавуло

Level 4 Local Expert

Sometimes there is a very bad bus, uncomfortable seats, no air conditioning, the charger does not work, but sometimes everything is even wonderful

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Павел Габрусь

Level 20 Local Expert

A few years ago I came in and consulted about a vacation near Odessa. The staff answered all my questions and gave me booklets.

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Дмитрий Елисеев

Level 7 Local Expert

It's very nice to be here. The building reminded me of a spaceport from the future (the film recalled "A Guest from the Future"). Great company!!!

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Владимир Голубев

Level 4 Local Expert

A good firm...I remember before we tried to do everything for the passenger...there was concern...and now a lot has changed...Tea and coffee stopped being given when you go to Moscow....and the drivers have become rude....If it's convenient for you to get out here, they won't stop you....Bring back the old Visit Tour!!!

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Vizit-Tour

326 reviews