ВТБ

4.1

286 ratings

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Сикач Алексей

Level 10 Local Expert

Super, there is no one, there are plenty of consultants, they do everything very quickly, they tell everything perfectly and, most importantly, they do not impose anything, even the proposed loans were attracted, everything was explained, I bet 5

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Анна Булах

Level 8 Local Expert

I arrived on December 30 At 18:00, while I'm waiting for 30 minutes, but I don't think anything is moving much, 1 specialist and 1 cash register are working. Everything is very slow, it seems like I won't make it in an hour. There's also a cleaning lady walking around with her smelly rag right when the customers are sitting

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Андрей Губин

Level 6 Local Expert

I arrived on Saturday. One specialist worked. I waited in line for 25-30 minutes. The girl served quickly and intelligently. Too bad I was alone.

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ася александрова

Level 4 Local Expert

It's a disgusting bank. I was late, I stood for half a day to change the money. there are two cash desks for the entire bank. and one seems to be dying, and the other is for card service.

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Владимир Владимир

Level 4 Local Expert

The branch has a cash register, but some very "smart" person came up with the idea that in this branch you can only pay for loans, you can not transfer money through the cash register to the account of a legal entity serviced by this bank!!!

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Денис Павлович

Level 14 Local Expert

I liked everything. We were served quickly. I recommend visiting this department.

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Людмила Лысюк

Level 17 Local Expert

I was making out a "Turtle" with them. The girl who served (the first table from info, on the corner) is very professional. He answers all the questions, despite the fact that the employees at the neighboring tables were "confused in their testimony." Turtle is a great solution, thank you.

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Восточные переводы

Level 9 Local Expert

My favorite bank. Solid, well-known on a global scale, inspires confidence. The contingent is competent, courteous, the speed of work does not cause complaints. The list of services is constantly being improved and expanded. Security is on the level. The only drawback is the connection with the bank. Sometimes it is very difficult to get through, robots take over the initiative. I wish, at the beginning of the robot's response, the client had the choice to continue the entertainment with the robot or immediately switch to the operator. It is better to set up a separate line of communication with the operator.

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Дмитрий

Level 10 Local Expert

Very polite staff, quick registration, everything is super!yes, in general, a very good bank, I have already used their services 2 times, in particular a loan, the conditions for obtaining are simple and convenient in relation to other banks, it is very convenient, so if anything, I will contact only this bank.) and yes, cute girls!)

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Николай Шинкаренко

Level 15 Local Expert

I went to change a large bill, which was issued by their ATM, they said that the change was paid ~ $ 10.

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Дмитрий Подольшецкий

Level 5 Local Expert

The bank is normal. I took the goods in installments and could not repay them in a timely manner due to a sudden illness. We got into the situation and treated it with understanding. And this one also works on weekends. Pleasant professional staff. I recommend.

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борис монашов

Level 12 Local Expert

Everything is fast and efficient. Well done girls.

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Дарья Роденя

Level 2 Local Expert

Lunch at the bank is from 13:00 to 13:45. I came at 13:44, took the number to the cashier, 10 minutes pass, the cashier is still not there. When we asked the staff if the cashier was working, we were told that the cashier had gone on a break. To the remark that you have a break written before 13:45. We were told, "So what? Don't you take advantage of the lunch break?" The staff apparently does not make much difference to the established rules and the attitude towards customers leaves much to be desired.

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Александр Романов

Level 9 Local Expert

A good bank, big, always clean, good staff, there is a currency exchange, though not very cheap!

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Павел Дубровский

Level 10 Local Expert

A bank that employs professionals in their field. We are always ready to help, explain, and understand any questions that arise.

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Maks Aleksandr

Level 3 Local Expert

A terrible bank, came twice to buy currency, the first time they said there was no money, and the second time they asked if it was possible to make the exchange rate better? They said that it was possible, but it was necessary to discuss with another specialist, redirected to another, served 5 more people, when I decided to ask why my number was still missing, they said go take a small number, and 10 more people, all have an indifferent attitude towards customers!

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Александр Маркевич

Level 8 Local Expert

There are practically no queues, the staff is polite.

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Mogilev ❤️

Level 20 Local Expert

The bank is not bad, BUT when taking out a loan they impose medical services. I DON'T RECOMMEND IT!!!!!

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Бьорнушка Сергеевна

Level 9 Local Expert

04.10.2025 11:30 a.m., workplace 4. A brunette girl, as soon as a client who came from a friendly state came out and asked a question about the operation, called him, and I quote, "He has a privilege, motherfucker, went to … with its own privilege" I will contact the hotline additionally. Is this the face of the bank?

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Андрей Ермолович

Level 15 Local Expert

Personally, it turns out that in this bank they are trying to make me and ..... that they absolutely do not hear what they are asked, but do what they want. And then they also try to make you guilty. If there is an opportunity not to get to them, I will be glad. The staff is polite in all of the above

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Киря Рыжий

Level 13 Local Expert

A comfortable and pleasant office, responsive staff, everything was quickly helped to arrange and sign.

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Dima Girel

Level 14 Local Expert

High-quality and friendly staff. Thanks!

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Alina.

Level 3 Local Expert

The staff is friendly and courteous. I liked everything

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Nadinе

Level 10 Local Expert

The attitude of the staff deserves gratitude. The organization of work is terrible, the bank came half an hour before the end of working hours and could not resolve the issue. Everyone present can hear what the client says to the specialist, because they are a couple of meters from the workplace, waiting in line.

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ЗаводЗаборов.by

Level 10 Local Expert

I am serviced by this bank, there are no complaints, everything is clear and they always go to a meeting. I usually come to this place. There are usually no queues.

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Павел Жаботинский

Level 13 Local Expert

There was one time. I really liked the service. There weren't many people. There is a friendly girl at the entrance, ready to help with your question. The specialist girl was also polite and pleasant.

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Людмила П.

Level 9 Local Expert

I would like to thank Ekaterina Vorobyova, an employee of the bank. It was necessary to transfer a large sum from Belarus to Russia. Ekaterina fully answered all the questions, offered several options, and worked for 5+. The operation was successful, and the money was credited to the Russian Federation on the same day. She is very friendly and professional in her field. Although the deal was nervous for me, Ekaterina brightened it up. Thanks a lot and good luck!

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Александр Шакаль

Level 9 Local Expert

Individuals are served by several specialists. You don't have to wait long. Good deposit conditions.

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Александр Андрухович

Level 8 Local Expert

It's not a bad department, I personally am particularly impressed with the location. Of course, there are questions about the commission for transfers using the sea card, but this is rather a question for the bank itself

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Светлана Ш

Level 12 Local Expert

It is impossible to get through to the bank from any phone. Because answering machines answer. Who end your conversation by themselves! With. From any branch!!!. Then why do we need them in this bank at all? If they don't know how to work with technology???

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Анна

Level 12 Local Expert

I ordered a document. They said they would call when they were ready and I could pick them up. A month later, I accidentally found out (not from the bank's employees) that this document was sent by mail to the place of residence (i.e. 250 km from Minsk)

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инесса п.

Level 3 Local Expert

Long queues, slow service, and a maximum of two specialists working.

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Helen

Level 22 Local Expert

The exchange rate is good, but the requirements for banknotes are too high

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Елена Лавшик

Level 6 Local Expert

The bank is good! The service is at the highest level!The cashiers are friendly! They value every customer!

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Андрей

Level 18 Local Expert

The service was refused according to the Russian passport.

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Илья

Level 9 Local Expert

Everything is arranged. Friendly staff, fast service.

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Виктор

Level 10 Local Expert

Excellent service.

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Александр Кухаренок

Level 5 Local Expert

Low level of service. 1. From 9 a.m., only one specialist works with individuals. A queue is forming. When asked why only one specialist is working, the answer was given that this is enough and another specialist will come at 10 o'clock. As a result, on 07/11/2017 I had to stand in line for more than an hour. 2. There is no electronic queue. There are no familiar windows either. At the entrance, it is not clear where to approach. They meet customers every other time. One was asked, "Where are you going?" the second one doesn't. Having asked if they were planning to install an electronic queue, I received the answer that this was not necessary. And if I want, they can personally write out a piece of paper with a seal. In fact, there are not many people in the bank. But there is such a fuss around that it is not clear who you are, who is in front of you and to which specialist. 3. The air conditioner was turned on only when asked. "Why is it turned off?" "Blows to the bank's employees." Instead of an air conditioner, there is an open window and "special boxes" for supporting the entrance doors. 4. Of the little things, there is no working tableau of exchange rates, clocks that are in a hurry for 10 minutes, sofas that leave if you try to get up quickly. It so happened that all the employees of our organization had to visit this department within one week. Everyone noted the low level of service.

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Татьяна Осипова

Level 8 Local Expert

It's complicated. The queues are long. The staff is not competent. In response to a difficult question, they smile stupidly.

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Наталья Тарасюк

Level 5 Local Expert

Comfortable compartment, enough space for waiting. Payments, currency exchange, work with legal entities.

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Олег Иванович

Level 7 Local Expert

I tried to call you today, but they didn't answer any of the three numbers that are on the site here. It feels like after a few rings, they just picked up and immediately put down the phone. And the SB doesn't talk about anything at all, they don't work, but they sit in their pants.

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Алексей Вербило

Level 8 Local Expert

Fast service

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Дмитрий

Level 7 Local Expert

The service is good, the staff are friendly

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Екатерина Казак

Level 9 Local Expert

Consultants will always help and explain what's what, it's very nice.

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юлия степочкина

Level 10 Local Expert

Queues and long waiting times. Only 2 ticket offices were open on a weekday (

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Всегда все знаю

Level 11 Local Expert

I liked everything about the attitude to customers 100%

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Александр Язан

Level 12 Local Expert

Super

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Илья Лутченко

Level 6 Local Expert

There are huge queues, there are not enough specialists, the quality of service leaves much to be desired

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Иван р.

Level 3 Local Expert

A bad bank, one cash register is open, the queue is 3 hours

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Маргарита К.

Level 9 Local Expert

Good service, but crowded, long wait

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ВТБ

78 reviews