ВТБ

4.0

252 ratings

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Сергей Кунец

Level 2 Local Expert

I got into a very difficult situation, they sent a transfer to China for a large amount and it arrived, but using the wrong banking details, how did it happen?🤦‍♂️It's not clear, but it's my fault, too. I think you also need to look at what's being filled out, since the bank employee is also a human being.What I liked was that they didn't look for the culprits, etc. but immediately rushed to save the whole situation, rolled up their sleeves and started working, and I notice the job was done perfectly!I would like to mention Anastasia, who was in charge of this whole situation, made adjustments to the translation, and a bunch of things that I don't understand at all, she controlled it all personally, answered my calls, and if anything changed, she immediately called me and explained the situation.The last time I visited, I would like to point out that Daniel did everything very quickly and promptly and solved the issues.By the way, at the entrance to the bank, guests are greeted by a pretty and helpful girl who also helps people.Thank you, you really saved my situation.All the best and prosperity 💪

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Татьяна Зуб

Level 3 Local Expert

I visited the VTB branch and was extremely dissatisfied with the service. At the reception, the employee behaved irritably and unkindly. It was necessary to get to specialists in individuals and legal entities, but instead of a logical organization of the reception, they were forced to just wait. Victoria Sysoenko, a specialist in legal entities, was without a client all this time, but claimed that she had called me and communicated in a rude tone. I kindly ask the management to pay attention to the quality of service and the level of communication of the staff.

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Юлия Комиссарова

Level 19 Local Expert

I would like to express my deep gratitude to Nikita, an employee of this office. Excellent, courteous service. Today, at the peak, 04.09.2025, I visited the office. Despite the fact that the place of account management is Moscow, he helped me figure out and quickly resolved all the issues, advised on various banking products, helped me master the bank's application, which I didn't really understand. Nikita, thank you very much, you are a Human Being. I also want to express my great gratitude to the security guards and the receptionist, who gave me a ticket so that the waiting time with young children would not turn into eternity. Thank you guys so much! To be honest, I was afraid to go after reading the reviews. But I have never confirmed the negative towards this department. Thank you.

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Saha Scham

Level 2 Local Expert

They assured me that I would receive a card of Their Own within a month! I arrived via m-c. The card is not ready. They also said m-c and they will definitely do it. I came back through m-c, but they didn't do anything and promised to wait for m-c again!!! He took the docks away from them and refused their services in all directions! From the docks at the PSB, they made the map in 27 days! Three more months passed, and I received an SMS from VTB on my phone saying that I would have received a debit card that was out of the question! Conclusion: waste of time, waste of money on the way to the bank, incompetent staff, well, they do what you ask.

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Nikita Denisenko

Level 2 Local Expert

I visited the bank today, I liked the fast service, especially the work of Danil Anoshkin, politely and understandably, thank you for such an attitude to customers!!!

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Ольга Маслакова

Level 3 Local Expert

Thank you for your prompt and competent service! The wait is minimal, all the questions were solved quickly! The communication is polite and friendly. The atmosphere in the department is friendly. Clean and cozy!

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Alexna

Level 6 Local Expert

Since about September 12 , and today 08.10.2025 - there is no Internet on the square . Norinsky. The house and entrance are well known to the operators. Since September 17, operators have promised to fix the problem within 1-2 weeks. Because a cable break has been detected, it is not known where, it needs to be reconnected. And that's it!!! Wait for it....queue....Then the operators say that you called only on September 23rd! What is the subscriber's problem that you don't keep a log of calls and requests, or just that someone forgot to enter....or is it just a trick? Why does an elderly person who always pays for services on time and patiently waits for their proper provision not receive them for a month and should be nervous and worried about this? Mageal, why don't you value your subscribers and provide services properly?

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Павел

Level 6 Local Expert

Do not connect this provider! It's a pity you can't give a rating below one star. The hotline and support are not working, the Internet was lost on December 30, and the problem was not solved on the following day (January 11, with repeated calls to the dispatcher). Because they have only two masters for all the applicants and they have short days or even days off. The owner of this organization should be a person who is unable to maintain the organization and provide services to people.

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Анастасия Александровна

Level 8 Local Expert

Employee Anastasia (with red hair), you're just a cannon! She served me very quickly and efficiently, closed all my questions, answered about the savings account) I bet not only 5rubles to the bank, but also to Anastasia.

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Неля Гордиенко

Level 3 Local Expert

I was in this bank, the service was fast and high-quality, the attitude towards customers was good, the waiting time was almost non-existent, everything passed quickly

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Артем Ковалёв

Level 3 Local Expert

It is a pity that there is no rating below one star. It's hard to imagine a more terrible provider. The quality of the Internet is getting worse and worse every day, the Internet disappears every 5 minutes, then reappears, and so on in a circle. Constant short-term network outages, then transfers to the Ukrainian ip address. A call center deserves a separate cauldron in hell, there's no other way to say it. It is impossible to get through, after 16.00 all clients and their problems cease to exist, often the phone is simply disconnected. Even if you manage to get through, it's worth looking for such boorish operators. In general, the office ...

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Юрий Чалап

Level 2 Local Expert

Excellent Internet service provider. Everything is fine at work. You can always call them, they also inform you about failures in social networks. They are always polite when communicating, and they also help you understand which side of the problem is the lack of Internet.

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Олег Ерофеев

Level 2 Local Expert

Good bank, quickly serviced. I would like to mention the employee Anna Grekova. Everything was explained and shown in an accessible way.

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hotabich RED

Level 5 Local Expert

with this provider since November 2007, initially I liked having my own locale and chat for users to communicate, but it all went away after the war, at the moment it works stably, the only minus in the evenings is the speed subsides but not for long, of the advantages I also want to note in case of an emergency and lack of Internet for one reason or another, they always notify tg.

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Инна Фадеева

Level 3 Local Expert

Many thanks to Tatiana Pryadkina, we quickly resolved the issue with the card. I recommend. It was a pleasure to visit the bank.

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Елизавета

Level 2 Local Expert

The Internet has always been disgusting, it has become even worse. Only one running application pulls, two or three - nothing is working anymore, you need to shut down the applications. And so on in a circle. Extremely slow loading

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Zahar Ii

Level 3 Local Expert

Excellent bank, I use it myself, I advise everyone, money comes immediately and without delay, user-friendly interface and support

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Инкогнито 2157

Level 2 Local Expert

Initially, when I connected the Internet, everything worked properly and there were no problems, technical support informed me in advance about malfunctions and possible outages, but a year later hell broke loose, the speed under the contract was 100, but this value remained only on paper, it gives a maximum of 60 through the cord and then on holidays, there is practically no Internet through the router and today there is another shutdown without any explanation, technical support does not respond to calls and messages. I will most likely switch to another provider. Mageal is categorically not satisfied.

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Бекхан

Level 5 Local Expert

I don't recommend this bank to anyone because the staff is very rude, especially the girl, thanks to her too. I still didn't know where I was. I said it was the Luhansk People's Republic and not Russia (girl, wake up before it's too late) I was sitting there while they were serving me, I felt that I was a bank employee and she was a customer at another branch. The problem was solved in 10 minutes. It's better to change staff because of them. VTB Bank loses so many customers, even the manager, in one Thank you to Great Russia for your attention

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Светлана Ищенко

Level 2 Local Expert

Hello! Thanks to Vladimir, who set up and fixed the breakdown on the Internet. Thank you for not leaving it as it is, but for doing your job conscientiously. Thank you.

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Виктория Черкасова

Level 6 Local Expert

The service lasts up to 15 minutes. Very nice and good staff. The conditions and features of the maps were explained in an accessible and understandable way. The department is clean and pleasant.

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Ilya J.

Level 4 Local Expert

I have been using the services of this provider for many years, but I have run out of patience. There is no Internet connection all the time, there are breakdowns all the time. The speed is terrible, there are some interruptions, the tariff cannot be changed, the service is completely ZERO!

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Алексей Ильенко

Level 2 Local Expert

I do not advise it, every day they cut off the Internet five times in the evening, on holidays once, not for long, for about a minute. Then he throws them on iPads to the Ukrainians. I'm tired of it.

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Wlodzislav

Level 3 Local Expert

I do not recommend it as much as possible, for the last year they have simply turned off the network without questions or explanations, technical support either does not pick up the phone or they turn it off. The telegram says, "We know." Seven times a week, dump the network, without recalculating anything.

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Ирина

Level 2 Local Expert

Everything is fine!!! Polite, friendly, patient, professional communication between specialists and staff of the department! A cozy and comfortable atmosphere in the VTB branch! Thank you very much! Keep it up !!!

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Костя Л.

Level 2 Local Expert

The speed is constantly lower than stated, daily drawdowns are up to 0, and the best part is that they are always turned off on time and without warning.

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Александр Коренев

Level 2 Local Expert

Whoever writes bad reviews about this branch is probably evil goblins. A wonderful department with excellent staff. Daria is a separate love and eternal respect. Thank you so much

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Алексей Вадимович

Level 3 Local Expert

After each visit, you should thank the staff.I would like to express my respect and gratitude to the staff Marina, Sergey and chief Gayana.

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Елизавета Евсеева

Level 3 Local Expert

And so, there is no longer any need to tolerate the services of this provider. To begin with, in order to get a meter of cable into a new dorm room, when we were already active users of this Internet, we had to wait 3 weeks, they said, they had a lot of requests (although this was not the case), the operators were rude, threatened to report to the police, although it was unclear what. When the repairmen arrived to run the cable, they immediately started being rude to us. Further, Internet services and speed are complete SHIT, there is nowhere worse than the Internet, it disappears every five minutes, does not connect, constant Internet outages, that is, what students should do is unclear. Although, in principle, it is based only on students, because no one wants to use such shit and for free!

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Uriah

Level 5 Local Expert

Mageal is better than LDS.The speed is fine (more LDS).They talk politely.They explain the breakdowns on the lines, etc. They complain about those who are not familiar with other providers.Guys, I'm here for you!Incoming connection 88.14 Mbit/s=11.02 MB/s Outgoing connection 93.57 Mbps=11.70 Mbps where is even better?

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Никита

Level 3 Local Expert

The connection speed is not even close to the stated speed Sometimes it's easier to turn on the mobile Internet to download a banal video.

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Артём

Level 10 Local Expert

A bank with the best offers, high-quality service and professional staff.

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dgse egseg

Level 2 Local Expert

the Internet is full of bullshit 1kb per second the Internet does not connect and constantly crashes do not take this provider ever it is a terrible provider

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Ен В.

Level 3 Local Expert

I don't have the strength anymore. The Internet cannot be described in words how bad it is. It's banal that the video does not load into the tick current, the photos also load for about a minute. And the most fun thing is that the Internet can disappear for an hour or two, and sometimes four. They always have problems on the line. First they do anything, and then people suffer. And they're also unhappy when you call and find out what's wrong with the Internet. "Girl, well, there's a breakdown on the line that's not clear. Expect the specialists to leave when we don't know" and hang up. Or they don't take it at all. I've been using it for a long time, more than 4 years. Now I plan to switch to another provider. I don't recommend it

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Марина М.

Level 3 Local Expert

The Internet is constantly disappearing, I will switch to other providers. There is no technical support. It's very bad

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Виктормя Валькова

Level 2 Local Expert

Not a serious organization, to put it mildly. On Saturday, the router settings went wrong, I called support, they said that the master would be able to arrive on Tuesday. An attempt to connect via cable on your own was unsuccessful. The words gained support, but their phone is stupidly disconnected. They work until 14.00! As a result, 4 days without Internet. Guys! Are you serious???

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Кристина Шагова

Level 3 Local Expert

Convenient location, fast and high-quality service

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Юлия Кормильченко

Level 2 Local Expert

The worst Internet in the city! The network is constantly falling off, this can happen several times a week for several hours. They always write in the telegram about some kind of accident. Without a proper explanation. We'll be changing the provider as soon as possible.

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Влад Приходько

Level 8 Local Expert

What can I say, there doesn't seem to be a VTB bank machine anymore, but I'll tell you about the company's machine itself for more than 15 years, poor equipment, terrible service, both the call center and the service in the store. God forbid you run into them. The Internet is constantly lagging, servers are freezing, overloading, and I'm silent even when there is no Internet, they don't compensate you for anything. A friend had this provider, God forbid, I got carried away, and we suffered. They were gorgeous only until 2008, then it was just a nightmare the prices went up, there were no more customers who didn't change the server, the IT people were poor.

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Seda

Level 11 Local Expert

The most incompetent office , when closing an account , they require a migration card , although there is already a PRT . Teach your employees how to work properly.

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Амалия

Level 3 Local Expert

I recommend VTB at Frunze 4a.The department helps to solve problems.In a week, they solved my issue of blocking and the problem was not solved in Moscow for 2 years.

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Артём Яровий

Level 3 Local Expert

This is not a bank, this is some kind of trash BANK, I've been sitting for 2 hours now, I can't get to a specialist to restore the business account, I already regret that I contacted this bank in quotes in the PSB there is no such thing!!!

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Vano Octavius

Level 4 Local Expert

I only use VTB and their banks are always good in all subjects: service, interior, etc.

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Александр Шендрик

Level 3 Local Expert

I am writing to tell people who are thinking of using the services of this provider. Don't try to get rid of the word at all. I was a user, I paid regularly, I understood, and I entered the situation when the cable was broken due to weather conditions. The last straw was when the Internet disappeared, I contacted the support service, I say that I do not have an Internet, to which I get an answer, we show that there is an Internet. On the third attempt to reach the staff of mageal, the master was sent to me, but the Internet did not appear, although, as I was told, I have the Internet. I ran out of patience to fight with the mageal staff, and I switched to another provider. In short, the mageal company is not serious and I do not advise contacting it.

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Роман Г.

Level 2 Local Expert

The contract has been in place since 2008. Everything suits my needs. There were no serious breakdowns. I was absent for a year on a business trip, accordingly, I did not pay, on arrival I just went to the terminal, paid and after 5 minutes the Internet started working again. What can't be said about LDS, you will pay there, and then you need to have a laptop and call the office, and there the girl will tell you where to enter to connect the Internet, and if there is no laptop, wait for the master. I do not know the quality of the LDS connection, I did not use it, but I connected my daughter several times. A firebrand.

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татьяна к.

Level 3 Local Expert

You can never get through to find out the reason for the lack of Internet.. The Internet has been missing for the last time during the day and into the evening

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Анна Харламова

Level 2 Local Expert

The operators are working now until 18.00, which is good news.On call, they arrive as quickly as possible, always.The Internet pleases

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Михаил Дайнеко

Level 2 Local Expert

Thank you to the entire Frunze office team for their help. I'll come here again!

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Виктор

Level 7 Local Expert

The Internet is not bad, but the list of ip TV channels does not work.

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Gantzgats

Level 9 Local Expert

the masters took money like for connecting the Internet and configuring the router. when I wrote to support that I needed a check or receipt for the service rendered, they said that the masters did not need to give any money, but simply pay a personal account. I wonder if the craftsmen work there.

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ВТБ

98 reviews