VTB

3.3

208 ratings

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Arsh

Level 3 Local Expert

They're asking for 50000 AMD to open an account for the Russian citizens, knowing other people that didn't pay this amount (yes i even ask them if the money is deposit and will be in the account, and they said no the account will be empty) they're just scamming people

Baback A.

Level 6 Local Expert

The best bank with the most polite and co-operative workers.

Александр А.

Level 5 Local Expert

I visited the bank in early October 2025 in order to cash out 10,000 rubles from a VTB world card with conversion at the bank's exchange rate into drams. To which the operator immediately refused the operation without hesitation, arguing that there was no cash in the cash register. What a brand to hear such a thing from a bank employee (sorry, but there is no money in our bank). Or maybe this is the attitude towards Russians? I don't know, but I don't want to believe it.

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Татьяна В.

Level 6 Local Expert

Everything is fine, the only disadvantage of this bank is that you have to sit in queues for a very long time. I make transfers to Russia every month, and it takes about an hour to go to the bank. From the moment of taking the electronic ticket, until the completion of the operation itself. Otherwise, everything is neat, the employees of this bank are very polite and attentive to details.

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Amigo Seven

Level 6 Local Expert

It took almost an HOUR in this bank to exchange currency! We waited 40 minutes to be called to the window. When called to the window, the employee was genuinely surprised: "Why did you come to me for a currency exchange?" Although the coupon clearly says "Currency exchange". I directed it to another window, it took another 15 minutes. Plus, the device for receiving coupons has a very bad sensor. It was not the first time that I managed to change the language and choose the right service. At first, we turned a blind eye to the reviews, but unfortunately, the service at the bank really leaves much to be desired.

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Митя Авинов

Level 8 Local Expert

Transfer, cash withdrawal, acceptable exchange rate. No queue. If through the main entrance, then go from the right to the end and immediately to the right. By the way, there is an exit to the alley and if you turn left, you can exit through the stairs to Leo Street.

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Dennis

Level 10 Local Expert

I deposited 200,000 AMD into the ATM, but it gave an error and the funds were not credited to my bank account. In addition, the ATM did not refund the deposited money. I contacted the bank by phone 87 87, and also personally visited the branch, however, apart from providing a pen and paper to write a complaint, the staff did not offer any real help in solving this problem.

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Վռամ Ջանջուղազյան

Level 2 Local Expert

Terrible service. And it's not about the employees, it's about management. There are only a couple of people sitting at the ticket offices, the rest are empty, queues of 2 hours. There is also not always a person at the reception. Among other things, the software is always slowing down and failing. I spent about 5 hours in this department in two days!!!!

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JJJ SSS

Level 5 Local Expert

The service is abominably organized. We waited in line for 1.5 hours to withdraw cash at the office. Not to mention that VTB cards are not accepted almost anywhere in Yerevan. Don't make the same mistakes. Do not take their card, do not contact VTB

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DGK

Level 9 Local Expert

I sat for an hour and a half to make a simple translation, they work like sleepy flies, 2 windows with such a stream of people, a lot of employees run from window to window and nothing happens. I never made the transfer.

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Василя

Level 4 Local Expert

The bank opened on time, the staff is friendly and ready to help, the operator processed everything quickly and told us about the nuances of the transfer. When the program hung up, the girl apologized: they communicate very politely and kindly. The transfer came immediately to the Russian VTB card.

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Петродент

Level 3 Local Expert

I sat in this department for more than an hour,08/06/2025,coupon C 155,after 40 minutes of waiting, when coupons C156,C157 and so on were served, I turned to an employee, he replied that only 3 employees work, although what does this have to do with the fact that they do not serve in turn, then the girl from the table asked I answered what my number was, and she couldn't think of anything smarter than to say that maybe my turn had passed.....how did it go if I was sitting in front of the monitor, in general, if you want to waste time or have nothing to do...visit this department....I left without performing an operation... I have never seen such a thing even in third world countries.... I gave one star for a working air conditioner!

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Инкогнито 4339

Level 3 Local Expert

Bullying . I waited 50 minutes for 6 windows , two employees who serve people without waiting in line . Management, please take a look at what's going on with you. the queue has accumulated and people are standing stupidly .It was the first time I saw this in a bank

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belovolov e.

Level 3 Local Expert

Disgusting and disdainful attitude on the part of employees. They were constantly distracted to chat among themselves, and I had to repeatedly pull them back to answer my question properly.

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Мария Т.

Level 7 Local Expert

You can withdraw money from the Russian mir card immediately in drams, a small commission, pleasant Russian-speaking employees, no queues

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Наталия С.

Level 4 Local Expert

They work very slowly and poorly. They gave me a transfer voucher instead of exchanging money. In half an hour, only two were served in 10 windows (!!!!) clients. As a result, I had to leave and make an exchange at the exchange office across the street.

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Дмитрий

Level 11 Local Expert

There was no queue on Monday evening, 2006 dollars were exchanged at a good exchange rate, everything was very polite, I recommend it

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Денис М.

Level 4 Local Expert

Terrible bank, terrible service. 45 minutes in the queue and 50 minutes of paperwork for issuing the card. This is the first time I've seen this

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Edgar Pettrosyan

Level 3 Local Expert

I can't describe the disappointment that I felt in this bank, out of 6 windows, only 3 work, in the first window the girl does not serve, but finds time to explain something to the interns! Definitely not a foot in here!!!

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Tatevik Mkheyan

Level 2 Local Expert

I am writing a review about the branch at the address Komitas 41. Absolutely disgusting behavior of employees. No other bank with an electronic queue had to wait 20 minutes and listen to the indignation of employees, they say, all employees are sick, one window is open. They don't value their clients' time at all. I sincerely do not recommend this bank, I will not contact you anymore.

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А А

Level 2 Local Expert

There are nine windows, but only two people work. There is an electronic queue, but some just lie in wait for a busy employee, and he doesn't mind.

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Рамиль Валеев

Level 6 Local Expert

Polite receptionists, provide fast and high-quality service. Besides, they are very pretty) especially the girl at the second desk)))

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Андрей Винн

Level 8 Local Expert

Absolutely disgusting service. I came on 26.07 to receive an instant issue card. Once again, July. The validity period of the card is 2 years. The card is offered until November 25. We don't have any other maps, they have already been printed. The issue is 5000 drams. I ask - are you recalculating the cost? Oink. Moo. No. Give me a card for 2 years! Oink. Moo. Call support. 27.07. Spit, choke. Keep it for your poverty. I came to take what I have. 11.40. 4 operators. There is no queue. We served one customer. The operator left. The second one. The operator left. The third one. The operator left. I was left alone. Ow! If the window is working, then before closing!

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Liliana G.

Level 4 Local Expert

They work at the speed of a sloth, disgustingly slow. If possible, look for another bank, save your time

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Алексей

Level 10 Local Expert

The exchange rate is higher than any bank. They take advantage of the fact that they can serve the World on the map. Everything is as it should be: on whom to make super profits if not on your own.

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Лус Марк

Level 3 Local Expert

Disgusting service. Employees walk around like on the boulevard. 7 cash registers, but only one cash register works. There are always queues until you get bored and leave. They serve visitors by acquaintance, without coupons (which I personally witnessed) Where does the management look???

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Арина

Level 7 Local Expert

On December 30th, we closed 45 minutes ahead of schedule! I drove across town to them! Disgusting attitude towards the client!!!!

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Лилия Зубкова

Level 9 Local Expert

The waiting time is 15-20 minutes The staff is excellent, polite, Russian-speaking!

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Арсен Арсен

Level 4 Local Expert

Everything is sad here, in fact, we go inside, there is no administrator, we have been waiting for an hour, we approached another staff, he said that he would now call a person to return us a bank card that was stuck in an ATM. We are waiting and waiting

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Иван Г.

Level 10 Local Expert

On Friday afternoon, we waited in line for 1.5 hours. The bank's staff is clearly not enough for such a large number of visitors.

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Т Ш

Level 13 Local Expert

Queues, slow operation. The service takes at least 40 minutes.

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Julio Cox

Level 7 Local Expert

We opened an account for an hour! Chaaaaas!!! I thought VTB, but it's not the VTB you're used to)

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Алексанна Срабян

Level 11 Local Expert

A very good consultant girl helped me withdraw money. Thank you, I do not remember, unfortunately, the name

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Себастьян Бах

Level 10 Local Expert

They are very slow, you have to sit in queues for two hours.

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Антон Захаров

Level 25 Local Expert

Important and useful! It is possible to withdraw cash from the account from the Russian VTB Bank mir card. It gives out no more than 10,000 drams

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Настасья Клементина

Level 13 Local Expert

Polite staff who understand Russian well

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Level 14 Local Expert

VTB Bank does not accept its own cards issued in Russia, which is ridiculous.

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Гaгик Мугнецян

Level 10 Local Expert

What they say to purchase a VTB card, 50,000 was required at a time when in Russia it was free or they could bring it home, but it was not clear what the half-party was for

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Виктория Арутюнян

Level 7 Local Expert

The ATM is in the sun, the sensor is all "burned out", it is impossible to use, once again I cannot pay the loan. And next to the total. It would be convenient to stop...

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Hovhannes

Level 14 Local Expert

The worst bank in Armenia, no service, underachievers, rude....

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win win

Level 7 Local Expert

The ATM is located on the street, so you can use it at any time of the day. In May 2024, he removed dramas from the cards of the WORLD of two different banks.

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Роман

Level 7 Local Expert

Professionally! Quickly!

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Юлия Лаушкина

Level 14 Local Expert

I am glad that it is possible to withdraw dramas from the VTB card in Yerevan. Thanks to our countries and VTB Bank Yerevan!

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Нарек Даниелян

Level 9 Local Expert

Set aside a couple of hours to get the service done.

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Владимир Гусев

Level 9 Local Expert

Of the Russian banks, only VTB bailed out-drams were withdrawn from the Russian card.Otherwise, we would have to switch to potatoes...)

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Шехроз

Level 8 Local Expert

A good bank, not far from the center and near the market, and most importantly excellent staff and service.

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Gnuni

Level 4 Local Expert

Minuses.. Queue, orientation, work time.

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ENIGMA

Level 30 Local Expert

A good bank, but I still take off one star, for the fact that working with MIR cards, the bank can not create an application for Russian customers, where you can exchange currency, make transfers from the Russian card of the MIR system to other systems, say VISA…

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М.Кан

Level 10 Local Expert

At the ATM on the street, the keyboard does not work well

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Армен Агаджанян

Level 5 Local Expert

I do not recommend it!!! Customers have been waiting all day(((

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VTB

69 reviews