We had a rest on June 6 and bought a "verromantic package" with champagne and cakes upon arrival. As a result, the reception successfully ignored the request to bring all this immediately upon arrival. At 21.00, upon returning from a walk, we found that there was still nothing in the room. I expressed my bewilderment to the reception staff and asked them to delete all this from the bill. As a result, after a few minutes, the girl from the reception asked to accept champagne as an apology from the hotel. In the morning, however, this champagne was included in our bill. I reiterated my position to the staff, but this did not affect the hotel's decision in any way not to be financially responsible for the holiday spoiled for us, we came to celebrate our birthday. I consider this behavior of Inga's employee to be a real fraud. I have never seen such a disrespectful attitude towards my guests at any hotel. I do not advise anyone to take this "romantic package". The hotel itself is very good. The rooms are cozy, the breakfast is wonderful. But thanks to Inge, there is no desire to return .
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Inessa Vish
Level 18 Local Expert
September 7, 2023
Отель в центре города, рядом торговик и вокзал , очень удобное расположение, всегда чисто , хорошие завтраки.
1
Dmitry Somov
Level 30 Local Expert
October 20, 2023
Interesting hotel.
Only the facade remains of the old building.
The rest is rebuilt.
Everything went great