Wildberries

4.4

510 ratings

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Родион

Level 5 Local Expert

you don't have to wait for the pros in this review, because here I saw only solid cons in the PVZ, it's eternal dirt,some unwashed floors,wrappers are lying around, they do their job slowly,a queue is gathering on the street and waiting for their parcels,the last case is out of the ordinary,put my orders for a refund when I I didn't even see them, I didn't try to smooth over the blame in any way, they communicate with you, we're kind of not friends, why do we immediately switch to you, in general, we order together to another pvz after all these moments

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Анастасия Комаровская

Level 2 Local Expert

I understand everything, there are a lot of orders, customers, but this does not mean that you can just lose the product and say that you will come in the evening, but what is my fault that you cannot find the product?! And indeed, as someone wrote above, that the service leaves the best No one has to wait in line for half an hour to be told, sorry, the product wasn't found, but did you at least try to do something about it?!

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Ирина Комбарова

Level 6 Local Expert

I stood in line for 50 minutes today. Very stuffy and very slow service. The girl worked alone to deliver the goods, while her colleague slowly scanned the newly received boxes. The queue to the street, apparently, did not bother anyone.

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Алёна

Level 7 Local Expert

The most terrible work of the staff, the queue to the street, and in two hundred minutes did not move a step, are you sleeping there, or what? 🤨 The administration needs to have a dialogue with employees about optimizing their work. Shame.

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dmitro

Level 12 Local Expert

A conveniently located online store, or rather a pick-up point. I can't say anything bad, everything is at the highest level. Cleanliness, staff, comfort - everything is available

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Алевтина Кирова

Level 4 Local Expert

A great point. All the negativity written is created by the clients themselves. They throw garbage on the floor, not in the drawers. Trampling the dirt. When will employees clean up and give out and lay out your goods????? It's a hell of a job. Respect the work of others for your benefit. And I wish prosperity and patience to the employees from ungrateful customers . P.S. dear manager, install the air conditioner. It is impossible to stay because of the heat. Feel sorry for your employees and customers!

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Артём

Level 7 Local Expert

People stand on the stairs in the sun for 40 minutes, don't come here.

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Анастасия

Level 4 Local Expert

It's just a disgusting pick-up point. I arrived at 20.20, stood for 40 minutes and when it was very close to receiving the goods, the girl said that we work until 9, so we will not serve anyone. If you realize that you will not have time to serve people, then why not say so in advance?? Why not tell people not to queue up?? I came in 40 minutes!!! How can I know how the queue will move??? To all requests to receive goods, the girls referred that they work for 12 hours, they are tired and work until 9, so they will not serve anyone. I understand everything, but such a disgusting attitude is unacceptable. People standing in line could also have plans, instead of coming, standing in line and leaving!

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аля ром

Level 4 Local Expert

the same PVZ with queues from the traffic light has both excellent specialists and brazen tantrums on staff , and yet in 90% the impression is terrible

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Соня

Level 5 Local Expert

the queues are long. the fitting rooms looked like they were being disassembled for sale, only one stall has a saddle and you can close the curtain completely. if the sun is shining, even the air conditioner does not help, make curtains for all windows

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Valerya S.

Level 5 Local Expert

Disgusting service!!! The girl did not give out one of the goods and did not even deign to go look for it, although they asked her about it 3 times, while they also ran into rudeness on her part. I would also like to note the situation with packages. Since when are packages given out based on POSITIVE reviews for PVZ ?????!!!??

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карина

Level 3 Local Expert

Eternal dirt . The staff leaves much to be desired, most often you will just be sent a glance for your goods, and then why do you work here ? They search for the product for half an hour , it feels like they are going out for a smoke break . I made a choice in favor of another item a long time ago , and you know , I WAS SATISFIED

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Anton Zubets

Level 12 Local Expert

The service is terrible, the room is stuffy, often the queue starts from the street all along the stairs, the staff is not organized, they have lost my parcels more than once, the room itself is dirty inside, a constant mess

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Ирина Ф.

Level 2 Local Expert

I can't take it anymore! How much can you bully employees and customers? This pick-up point has been operating for many years, and it has not bothered to create normal conditions! Why can't we install air conditioners for comfortable operation and maintenance? Every time I leave your place, I feel like I've spent time in a sauna— my clothes stick to my body, and it becomes impossible to try on things. It's at +20. Now imagine what happens there when the temperature is over 20. Guys, please FINALLY create good working conditions for your own employees. They really have something to worry about, because they're trying their best. The girls are great, they work competently and with a smile, 10/10, but the conditions in which they have to work are simply terrible.

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Alina P.

Level 2 Local Expert

Tonight at five-thirty, I went to the World Bank to pick up the goods and I want to say, the girl at the pick-up point is beautiful, kind, politely communicates with customers, I wish there were more of them)

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оксана Вейс

Level 3 Local Expert

I came for the goods today. I was told it was hard to find in a big box, so come back later. There were no people at all, by the way. I could have searched. Then why notify that the product is ready for delivery? The service is terrible.

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Anastasiya S

Level 3 Local Expert

It's a disgusting point, to stand in a giant queue for the second day and not pick up the order. The queue is not moving at all.why take orders at the pick-up point if you have such queues

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Алина Мироненко

Level 3 Local Expert

This. Simply. Horror. I feel sorry for the people who work there. 4!!!!! There is no air conditioner and none is working!!!! I almost fainted WHILE I WAS IN THE FITTING ROOM.

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Наталья Курчевская

Level 3 Local Expert

The service has become better and faster. There are no queues. The location is very convenient

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Екатерина Ковалевская

Level 7 Local Expert

The rented room, of course, has been in need of repair for a long time. In summer, the setting sun shines directly into the windows. Fortunately, they repaired or changed the air conditioner, but it would not hurt to solve something with the front door. The room is small. Now the season of discounts and sales begins, queues will be on the street. But the staff is pleasant, efficient, polite.

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Саша А.

Level 4 Local Expert

The worst service, on 18.05, an employee with the "watchman" syndrome worked. Owners explain to employees that they serve customers, and you need to assert yourself elsewhere.

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Руслан Д.

Level 6 Local Expert

There are no questions about the service and staff, but there are questions about the owner who cannot repair the room and solve the problem with the infernal heat.

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Артём

Level 4 Local Expert

Endless queues, you stand for 40 minutes, because instead of serving people, they sit and accept the goods. It was possible to take + 1 person on staff if they couldn't cope.

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Светлана П.

Level 2 Local Expert

I join all the negative reviews on this issue. Arrogant, ill-mannered, rude employees, especially the employee's boyfriend. He did not want to accept the product, which I could return under the terms of the store within 14 days. He told me to create a refund for the defect, although there was no refund, but just a part for the car did not fit the reinforcement, which later led to a problem and the seller replied with a part of proper quality and refused to return. Calling the call center, the girl said that he was obliged to accept the item for a refund and that there was no need to create any marriage applications, which now led to the problem of returning the goods. During the conversation, he sat on a chair with his feet in the air without shoes, while gnawing on sunflower seeds and behaving as if I had come to his house, and not in a proper way, as an employee of Valberis. I shot a video that will go to the management with my demand to dismiss this employee.

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Катерина Рутская

Level 3 Local Expert

I have never seen such rudeness and disrespect anywhere else. Not only do they work slowly, constantly queuing, but they also dare to aggressively express their dissatisfaction with the client and insult!

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Татьяна Ляхович

Level 2 Local Expert

Today, 12/16/2024, in the evening after 6 p.m., I picked up my order at the pick-up point Minsk, Rokossovsky, 145A. I had 8 items, I refused one, and paid for 7, packed it in a bag and left. Before that, I opened everything in front of the cameras and checked, there were a lot of people. At home, I saw that I had brought not 7 goods, but 6. I returned to the pick-up point (there were already few people), and I wanted to ask the specialist girl about the situation to find out if they hadn't given me the goods or if I had left them in the fuss. But before I could finish, the girl, munching (she was eating belyash), interrupted me and gave some kind of automatic response unrelated to my situation. I made a remark to her, told her not to slurp and listened to the question. But the girl began to complain and her colleague, Maxim, too. Instead of listening and understanding, they behaved arrogantly and with mockery, which of course "added oil to the fire." I asked to watch on camera the moment I picked up the goods. The guy had already quietly looked at everything on the phone, but continued to complain, instead of smoothing out the corners and fulfilling his direct duties and providing the consumer - me - with information and high-quality service. As a result, it turned out that my product was lying on the counter next to other boxes. I didn't pick it up in the rush. In the process of finding out, a couple of people tried to intervene, attacking me, saying that I was building sellers. A disgusting situation, which was completely provoked, was allowed by ill-mannered and incompetent specialists. I have faced their arrogance more than once, but today there was a crossing of all boundaries on their part. I demand consideration of my complaint and appropriate punishment for would-be employees. It was a blatant disrespect. They were rude, said like teenagers, "don't teach us how to live," and referred to fatigue. But I also have my own human factors and I came to find out the question of the product, and not to be cheated out, brazenly exposing myself to blame. Disgusting. I am filing a complaint against both specialists and this entire pick-up point, which is unclear how the staff trains. Do not interrupt and do not munch - this is the first remark I made to your employee, who was lounging in an armchair eating belyash. And for a remark, two employees on shift staged a circus. It seems that the employees at the specified pick-up point are not adequate and do not realize the boundaries and necessary behavior in the workplace

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Арина Кожар

Level 4 Local Expert

There are small disadvantages, since it is not uncommon for large queues to start their way from the street, but rarely .. The staff is excellent , 3 free dressing rooms , a comfortable ottoman for unpacking

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Виктория

Level 3 Local Expert

Employees working on 25.09 did not behave rudely, but simply as incorrectly as possible. It seems to me that the words in the direction of customers "leave, I told you" and so on are not quite correct behavior. It's just useless to paint everything for a long time here, but the point is not that 1, but even 0. It is advisable to close this point in the near future.

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Владислав Федоров

Level 12 Local Expert

I like this chain more than its direct competitors - prices are usually higher, but the quality of clothing and assortment are definitely better. The chain stores have an emphatically polite and attentive attitude towards visitors. On the days of delivery, there is often an emergency, but this is essentially everywhere.

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Дмитрий

Level 13 Local Expert

The room is located on the 2nd floor of the building and is constantly littered with goods that are intended for delivery. When it's hot and there are a lot of people and you have to stand in line on the steps of the stairs where the same people walk to enter and exit the room.

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Наташа

Level 7 Local Expert

the pick-up point is good, it's a pity that you can't go there on weekdays evenings because of the large number of people. The staff is good, there are no questions to the point.

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Елена Зеленкевич

Level 7 Local Expert

If you want to get your order quickly, then not at this pick-up point. Only one girl works all the time. By the evening, a huge endless queue is formed. People are standing on the street because they can no longer fit. How can one person cope with such a flow. And this has been going on for more than a month. I'm afraid to imagine what will happen in December!

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Андрей Синкевич

Level 13 Local Expert

There are always a lot of people, queues come from the street, the room is dead, you stand waiting like in the attic

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Анна К.

Level 7 Local Expert

Замечательный пункт выдачи, девушки, которые выдают посылки, очень вежливые, из минусов - иногда грязновато в примерочных и пару раз терялись товары, из-за чего приходилось долго ждать, но такое бывает редко

Наталья Ковалевская

Level 6 Local Expert

There were few people at the time of the visit. It seems that the service was normal... But the employees allowed themselves to talk to each other at the top of their voices on topics that visitors do not need to hear. It was unpleasant. And it's kind of awkward. It's like you came and prevented people from communicating.

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Екатерина Бернацкая

Level 7 Local Expert

The item is dirty, very dirty, it was time to refresh it a long time ago. The staff is polite and pleasant.

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Всеслав Князев

Level 4 Local Expert

There are good pick-up points, but there are often queues especially in the evenings

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Светлана Д.

Level 4 Local Expert

A disgusting item. Dirty, THERE are ALWAYS queues with a tail outside, the air conditioners do not work. If you want to go to hell, you go here.

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Ezhuka

Level 4 Local Expert

I ordered sweets, there should have been 12 candies in each box, the boxes were opened, there were 11 candies. Unfortunately, my brother took it, did not check it, brought it home and left, came and saw all this

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alenkara4itzkaya

Level 9 Local Expert

On New Year's Eve, the queue is huge, but due to the fast staff service, it was not necessary to stand in line for a long time

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Илья Федорович

Level 4 Local Expert

I always pick up an order in this department. Convenient location. Friendly and courteous staff. After the recent renovation of the interior, the department began to look fresh.

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Анастасия Васильева

Level 11 Local Expert

Kind and friendly staff, before the new year, of course, the queues were meter long, but it does not depend on the employees. Convenient location, convenient access by any transport

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Яна Мошкина

Level 3 Local Expert

The pick-up point is incredibly stuffy and hot, and the air conditioners are not working. It's just not realistic to be there, I'm already silent about trying on clothes. Terrible service. I'm not talking about everyone, but about the girls who worked on 07/18/2025. Due to the infernal heat in the PVZ, which significantly slowed down the fitting, I stayed in the fitting room for a couple of minutes after 9 o'clock. And at 21:02, they started yelling at me specifically with negativity, so I apologized first, because I understood that I was detaining a person. I came out of the fitting room with my things, and they immediately started being rude to me and told me they wouldn't accept a refund. Moreover, it was not the girl who accepted me who shouted and communicated with me, but her colleague, to whom I had nothing to do. The girl who interacted with me, it is clear that she was influenced by her boorish colleague, who would have been worth learning good manners. After all, yelling, meddling, and giving unsolicited advice doesn't seem to be OK. I went to this PVZ for at least 3 years. Even the stuffiness didn't stop me, but with such an attitude towards people, I decided to choose another pick-up point.

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Виктория Романюк

Level 8 Local Expert

It 's terribly stuffy !!!! You can lose consciousness while standing in line for your goods, and queues are constantly!

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Tori S.

Level 8 Local Expert

Great point, despite the queues, the girls are doing great)

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Anna Minchenko

Level 2 Local Expert

It's a great pick-up point, I pick up sunsets only there. Employee Anna, very polite and sweet, thank you.

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Елена Маковец

Level 7 Local Expert

Complete unsanitary conditions.,Dirty.I can't breathe. Heat. Poor people who work on the delivery of goods.

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Сергей 9414

Level 12 Local Expert

The most important pick-up point, everything in the gray area is empty, and there are wild queues in this one, right from the street. In the application, you order to another pick-up point, writes that it is full, I'm going past others, there is no queue, I don't understand how.

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Лора

Level 10 Local Expert

All errors have been accounted for and corrected. The guys are trying very hard to deliver the order quickly. Friendly and smiling staff.

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Кристина В.

Level 5 Local Expert

The worst pick-up point on Serebryanka. If you can't cope with such a volume of work, lower the limit, stop mocking customers who stand outside for hours to pick up their goods

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Wildberries

157 reviews