During the return process, the employee, having learned about my verbal complaint about the dirty state of the fitting rooms, began to demonstratively delay the process and refused to accept the goods, communicated rudely. The refusal came solely after my comment about cleanliness. The order was accepted only after my insistent demands.

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Наталия

Level 10 Local Expert

The staff is being rude. She asked me to introduce myself, and they pretended they didn't hear her. They sit looking askance and giggling, they are amused by people's orders, the girl introduced herself only after the repeated question. Katya, an employee, knows only her rights, but her duties are probably not very good, it's good that there are other PVZS, because she was left with a sediment after such communication, I've been making orders for many years and for large amounts, this is the first time she encountered such an attitude, the owners should consider their staff!

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