Wildberries
17 reviews
November 10, 2024
It was 11/10/2024 at about 11:20 a.m.
The employee Alesya (today she was wearing a blue sweatshirt or bike, with a tail, thick build, height about 170-174, at first glance not a friendly woman) clearly lacks manners, rules and norms of communication with clients, customer orientation is zero. I consider it necessary to replace this employee with a more friendly and competent one at best, and at worst to send him at his own expense for professional development and certification. The bottom line is that we take the goods with our wife at this PVZ from this employee for the second time, while the latter has obvious signs of aggression and rudeness, she enters into a dialogue, asking stupid and rude questions that relate to the personal opinion and choice of the client, namely one of them: why did you order this again The product, didn't you order it last time?!Do I have to pay for refunds from my own pocket?! At the same time, the employee does not react to repeated remarks to change the tone, introduce herself, apologize, believes that everything is fine on her part, that she adequately serves customers, thereby confirming her actions with an audio recording from video surveillance cameras. In addition, he allows himself to communicate by phone outside the cameras and while waiting for clients. I think if you get any fines and still work there, there's nothing to whine and pour all the dirt on the first client you come across, because you are to blame for your problems, so change your place of work, go somewhere for three kopecks where there will be neither people nor fines.
At the same time, I will add that on the last visit, which was approximately a week ago, she also spoke rudely in our direction, took the initiative in the dialogue and she did not even deign to look for the goods (scrapers), but simply said: "let me cancel them, and you order new ones." I think that this employee is absolutely not suitable for this service, on Partizansky Ave., 13, the work is much better than the top employees in comparison, now it is clear why there is always a queue.
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1
December 31, 2024
Terrible rude service!!! 12/30/2024 An employee named Anastasia was rude, threatened, and ridiculed visitors. I just had terrible impressions of this manager's behavior. No badge with the full name, no contact to contact the owner of the PVZ. We will have to look for the owner, contact the police with a statement about the boorish behavior of Anastasia's manager. I would not advise anyone to be serviced at this pick-up point.
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April 13
The service is simply "excellent". How employees are selected here is just a mystery, is the first person they meet put down or how)))) There are always some kind of breaks, you stand waiting for the pick-up point to open, for the second day in a row. The World Bank has never seen such a circus in any PVZ.
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January 9
I ordered 2 jackets and pants, tried them on, chose one jacket, told the girl I was taking it away, it was a refund in RUSSIAN, in the end I returned both jackets and one pair of pants, I took one pair of pants. It would be possible to give a negative rating, I would put -5
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March 27
Disgusting. I do not recommend ordering here, the specialist could not find the order, and when other people came in, he served them instead of looking for the product. When asked if this approach was considered normal, the answer was I did not accept the product and I do not know where it is. There is no desire to order here anymore!
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March 9
A good point, close to the house, good responsive consultants work.
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March 16
Convenient location. Courteous staff, no queue
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July 25, 2024
Point as a point
It's just stuffy in summer
But I think it can be solved by air conditioning in the future
But it was possible to learn how to say hello (to a young guy)
It doesn't seem difficult to say "hello"
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3
2
February 21
Employees do not always greet each other, apparently the head of the PVZ did not teach the most basic things..
The application indicates the working hours from 9:00 to 21:00, and the sign of the PVZ indicates 10:00 - 21:00
It's unpleasant to stand in the cold and wait for the opening..
Solve this issue!
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May 10, 2024
Near the house. Excellent service. I like everything very much. Thanks!
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1
June 2, 2024
Super, there are no queues, everything is fine. There was a great lack of another pick-up point.
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1
November 17, 2024
It is convenient for those who need to take the train.
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October 23, 2024
Excellent pick-up point. Everything is fine.
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April 17, 2024
Everything is very well maintained, and close to home
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1
May 7, 2024
Near the house, well, the service is excellent!
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1
May 16, 2024
A great place
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May 1, 2024
Everything is OK :)
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