Mom ordered a fur coat. I came to pick it up. I went into the fitting room with this fur coat. It didn't fit because it was narrow in the shoulders (it was too small) and there were bald patches on the sleeves. She informed the employee that she would not pick her up, but he refused to let her go back. He referred to the fact that she had been replaced. Mom didn't have any packages with her to change the goods. And it was visually clear that she could not change the goods in any way (she did not come in a fur coat). The fur coat was accepted back only after they offered to call the police. Why force an elderly person to pick up a low-quality product if it is clear that it could not be replaced?

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Стас Кот

Level 3 Local Expert

Lovely staff The room is comfortable and cozy It's always nice to come in There are no queues , the checkpoint is always clean and quiet The goods are brought out quickly and in a fun way

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Anna Bulitskaya

Level 3 Local Expert

The employees first add a message to the phone, only after that they scan the QR code, after which they write a message on the phone, after which they go for the order itself (all this time the customer is standing and waiting, despite the fact that there is no queue). It is also more important for an employee to listen to a voice message on their phone than to say goodbye to a customer and inform them that the order has been paid.

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