The incident occurred on 10.10.2025 at approximately 4 p.m. in the form of a refusal to accept a statement of self-restraint. The receptionists, 3 or 4 people near the security post (reception desk) refused to accept this application. They started dictating terms and their own internal rules, trying to force me to go through to write an application on a narrow, dark window sill at the checkout, instead of writing on a wide and bright counter at the entrance. After I refused to go to the ticket office, I insisted that they start registration in the place where I am, namely the security desk at the entrance, inside the club, but there was a categorical refusal, and I quote, "yes, we refuse to accept your application for self-restraint." There has been an appeal to the tax hotline for advice (189), a violation has been recorded, and further work is already underway directly with the Ministry. I ask you to conduct an internal audit of the management, familiarize yourself with the current legislation in the aspects of submitting an application for self-restriction, the law on personal data, consumer protection, and give an appropriate assessment of what happened.

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Ольга Билейчик

Level 2 Local Expert

Goodnight! You had terrible staff in the institution today, constantly homies, and today we actually sat down at the device, which was free, but a male guard came up and told us to leave, because there was a man playing there, apparently a VIP client who had left a long time ago and the device was not reserved, but the guard and the girl continued We have to go home. We left... Leaving the establishment, a couple came in and stood until the guard deigned to come up to check their passports. In general, there are no workers in the hall because they constantly stand near certain players as if they are asking for alms, and of course they are served.In general, the institution is terrible, I would really like their management to pay attention

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Инкогнито 1656

Level 3 Local Expert

A good place. 👍

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