Very poor service. I brought in my Dreame robot vacuum under warranty: it turns on and moves, but stopped understanding where it is. Without any inspection, the technician immediately claimed: “the entire board needs to be replaced, water damage, not covered by warranty,” and offered a repair for half the price of the vacuum (300+ GEL) with no guarantee of success. I refused. Later it turned out the real issue was the wheel sensor – a typical warranty defect, with no water damage inside whatsoever. Conclusion: it feels like they try to push paid repairs instead of providing proper warranty service.

Roman Tagiev

Level 3 Local Expert

The service center serving the Xiaomi store in Batumi has demonstrated complete incompetence and disregard for the customer. According to the contract, the diagnosis of my device was supposed to take 3-7 business days. In reality, this process lasted for 1.5 months, and I did not receive any of the promised notifications: – they did not inform me when the product entered service. – they did not inform when the diagnosis was carried out. – they did not inform that the goods were returned to Batumi No explanations were given to my questions, either in terms of timing or results. I was also not provided with any documents confirming the diagnosis. There are zero apologies. There is zero feedback. Responsibility is zero. Such an attitude towards customers is not just negligence. This is a blatant disregard for the basic standards of the service. If you value your time, nerves, and technique, I strongly recommend that you do not contact us here.

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Владислав

Level 4 Local Expert

I contacted this service center with the problem of a broken microphone on the DualSense controller. At first, they said that the microphone was working, and advised resetting the settings. After repeated testing on different devices, I made sure that the problem persists. Upon repeated contact, the staff performed diagnostics again and claimed that the microphone was working on one device and not on the other, citing the need for software updates. However, I had the latest versions of the software, and the problem persisted. As a result, I tested the controller on another PlayStation and computer – the microphone did not work. I also tested the functioning of a serviceable controller with my PS and the microphone works on it. I filmed and sent a video with the evidence, but there was no response. When the device was returned to the service center, they performed diagnostics again, but insisted that the microphone was working properly, although in fact it did not work. The staff constantly violated deadlines, did not call back, and I had to remind myself. I felt that the staff was not interested in solving my problem and wanted to get rid of me as soon as possible. As a result, the controller was returned with the same problem, and no real repairs were made. I note that the controller is under warranty. Absolutely incompetent service with substandard service. I do not recommend contacting them if it is important for you to get a real solution to the problem.

See original · Русский