Today we ordered a taxi with my son to go to class. But the driver started the trip without us .... Like he picked us up... They couldn't cancel it, because there was no "cancel" label. The trip was on. At the end, the money was debited... The driver did not answer the call. Then he answered and was rude... The support service did not help. They wrote that the taxi was at the specified addresses... I tell them that there was a taxi, but without us... In general, the service is disgusting...
we caused comfort.
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Goofy Goofy
Level 4 Local Expert
September 14
I ordered food yesterday. The delivery guy didn't even come to the yard. Although we were waiting for him at the entrance. Cancelled the order. And he left. The restaurant did not return the money. There is no food either. I'm writing to Yandex. They said they would return the money, but they never did. The result of any delivery is doing what he wants. He can take your order for himself. And the company says that the client did not pick up the phone. Although he never called us)))))). I'm in shoke
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Yulia P
Level 5 Local Expert
May 6
The worst service. Untrained drivers often arrive. A lot of people from the region do not know the city at all, they drive a long way, skip turns, and are rude. There is absolutely no selection of drivers, the company is not responsible for them, anyone can join and work ((
And yes, the support service is automated, it is almost impossible to talk to a real operator, the chatbot responds with monosyllabic standard phrases.