Maps • Krichev • Postal services

Европочта

4.1

76 ratings

Closed until tomorrow

Krychaw, mikrarajon Sož, 11

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Krychaw, mikrarajon Sož, 11

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4.1

76 ratings

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Анастасия

Level 4 Local Expert

Today, on 07/28/2025, at about 12.50-13.00, I encountered inappropriate behavior from a European Post employee, it should be noted that I was a regular customer of this branch, I had not seen her there before. I ordered cosmetics from the Golden Apple, but the store mistakenly indicated my new last name in the order (although I still have an old passport, a new one is still in the process of registration). At the European Post office (Krichev, mkr. Sozh, 11) the employee did not even try to figure it out — she just shouted that "the package was not for me," but refused to say in whose name it was then issued! According to her logic, should I have just left the package I paid for and left? I wasn't offered any alternatives, no one was going to help, I didn't even know that the store had placed an order for a new name, or what was wrong with the package. I began to explain the situation and could confirm my identity with an old passport, in which a new surname is indicated in place of the stamp. Instead of help, there is rudeness, rudeness and a complete unwillingness to work with the client. She was constantly distracted by other clients, and served them carelessly. My complaint is not about the refusal to issue the parcel, but about the boorish attitude towards me as a client! The mood is ruined. As a regular customer of Euromail, (in the past, of course) I am shocked! This department urgently needs to be checked — frankly boorish and incompetent people work here. An official complaint has already been sent to the Europost support service. In the absence of a response, it will be sent to Belpost, as the regulator of postal services in the Republic of Belarus, and then to the State Inspectorate for Consumer Protection!

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алексей и.

Level 2 Local Expert

The department's work is disgusting. They do not send SMS notifications, they come up with weekends whenever they want, they can work for half a day and then close. Complete chaos.

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Андрей

Level 2 Local Expert

I sent the hood deflector, it came broken, I wrote a complaint, they unsubscribed that it was poorly packaged, although there was packaging in the form of stretch film and air bubble wrap, nothing else was offered.

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Европочта

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28 reviews