Европочта

4.1

76 ratings

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Анастасия

Level 4 Local Expert

Today, on 07/28/2025, at about 12.50-13.00, I encountered inappropriate behavior from a European Post employee, it should be noted that I was a regular customer of this branch, I had not seen her there before. I ordered cosmetics from the Golden Apple, but the store mistakenly indicated my new last name in the order (although I still have an old passport, a new one is still in the process of registration). At the European Post office (Krichev, mkr. Sozh, 11) the employee did not even try to figure it out — she just shouted that "the package was not for me," but refused to say in whose name it was then issued! According to her logic, should I have just left the package I paid for and left? I wasn't offered any alternatives, no one was going to help, I didn't even know that the store had placed an order for a new name, or what was wrong with the package. I began to explain the situation and could confirm my identity with an old passport, in which a new surname is indicated in place of the stamp. Instead of help, there is rudeness, rudeness and a complete unwillingness to work with the client. She was constantly distracted by other clients, and served them carelessly. My complaint is not about the refusal to issue the parcel, but about the boorish attitude towards me as a client! The mood is ruined. As a regular customer of Euromail, (in the past, of course) I am shocked! This department urgently needs to be checked — frankly boorish and incompetent people work here. An official complaint has already been sent to the Europost support service. In the absence of a response, it will be sent to Belpost, as the regulator of postal services in the Republic of Belarus, and then to the State Inspectorate for Consumer Protection!

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алексей и.

Level 2 Local Expert

The department's work is disgusting. They do not send SMS notifications, they come up with weekends whenever they want, they can work for half a day and then close. Complete chaos.

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Андрей

Level 2 Local Expert

I sent the hood deflector, it came broken, I wrote a complaint, they unsubscribed that it was poorly packaged, although there was packaging in the form of stretch film and air bubble wrap, nothing else was offered.

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nos noms

Level 6 Local Expert

Huge queues, prices have increased, tracking does not always arrive, the parcel just lay on the shelf for a week with all the correct recipient's data, the branches are closed and people are not given alternatives . If you have plenty of free time for all these showdowns, you are welcome

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Юлия Пронь

Level 4 Local Expert

It's an outrage, parcels arrive faster from regular mail! Not only do parcels not ship for 5 days, but they work as they please! A small town, unemployment, is it really impossible to find a responsible employee who will perform his duties on time???

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Дмитрий В.

Level 4 Local Expert

In three months, I contacted Europost twice, the first time the branch did not work, although they had a working day, the ad did not hang. The second time the parcel was sent on 12/20/2023, it was sent on 12/29/2023. Complete laxity and lack of control on the part of management. I do not recommend this department. It's better to send it to Belpost.

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наталья З.

Level 4 Local Expert

A disgusting item, the service is generally slow, specialists answer questions reluctantly and not competently, the regime does not correspond, it is forever closed. It is better to receive the parcel by Belpost. Tell me how to understand their mode of operation on 16.03

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Никита Маруденко

Level 5 Local Expert

Everything is a bomb, I don't even know how you can write bad reviews, people from below are offended by life, the parcel arrived, even though there were two people - they let go in the blink of an eye, took the parcel and was happy with life The cameraman is well done, a cheerful and cheerful girl, always with a smile. At least 5+

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Марина М.

Level 5 Local Expert

Euromail has a schedule and needs to work on it. And not to do weekends according to those.for reasons when you want.

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василий климов

Level 8 Local Expert

A good relationship, if it is written (carefully glass) from the parcel, after inspection you can refuse, in case something is broken.

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александр тулуп

Level 10 Local Expert

The points of sale are not always correct in their work, you come, and it's closed and the ad is not hanging.

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Анна Кемиз

Level 2 Local Expert

I use Euromail services from time to time. Everything is fine in the system itself, but there is a disgusting employee sitting in the office at sozh11. I don't know her name, she's young and thin. She's just a professional boor. Once a lot of people gathered, because the printer was not working, she tried to fix it somehow, while communicating with a friend on the phone and saying something like this "they gathered, they stand here as if they (the people who came for the parcels) have no business, they can't come at another time, which is why everyone goes in the evening, and not in the morning" and so on. She says it on the phone, and people are standing there listening to it... it's like we came to her house and we're bothering her, and we still have to choose the time so that it's convenient for her... Then she smokes, then she watches movies, answers questions through her teeth, SMS notifications about the delivered goods come to close. In short, take her to the World Bank and show her how to work and employees from whom she could take an example.

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Илона Н.

Level 2 Local Expert

I don't understand what kind of haters write reviews earlier… The employee's service is decent, always explains what and how, if something is unclear… Always polite and smiling! Thank you for your good work!

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Level 5 Local Expert

Just a boorish attitude, always, only one employee, according to the description in the review above, did not see a badge on her, unfortunately. If it's hard to work with people with such a nervous system, then most likely this is not her place. Take action already, please. I just open the door and close it if I get on her shift. It's a nightmare

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Илья Агапов

Level 6 Local Expert

Fast delivery. Friendly staff)

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Игорь Анохин

Level 3 Local Expert

A new employee, very inexperienced and disrespectful to customers, speaks rudely and the like, but the mail itself is not bad

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CZAOFANY KLAN

Level 7 Local Expert

A great employee! She served me very quickly, explained everything in detail how to fill out the application!!!!

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Иосиф Иванов

Level 3 Local Expert

It works intermittently and it is impossible to plan the time of the visit.

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Надежда Машкетова

Level 13 Local Expert

Terrible service) very rude manager) I don't often use the services of Euromail, it's better to overpay the money, but so that you don't get rude and snort)

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Вадим М.

Level 5 Local Expert

Alina does not respond to SMS and does not want to give my money for rubber . The horror is simple, there is also no scotch, it makes you pack your own

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Никита С.

Level 4 Local Expert

Fast and high-quality service

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Ми Я

Level 7 Local Expert

A normal point of sale

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Светлана Кислова

Level 2 Local Expert

Excellent location and service

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Влад вишневский

Level 11 Local Expert

Normally

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Кристина К.

Level 2 Local Expert

Excellent staff, everything is fine 👍

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Вячеслав Еремеев

Level 14 Local Expert

Good and fast service

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Виктор Святкин

Level 10 Local Expert

They work great, there have never been any problems

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Лана Ильязова

Level 4 Local Expert

Regular mail

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Европочта

28 reviews