Yurkas
281 review
June 19, 2024
The technical support of the personal account is a laugh.
06/19/2024 at about 15:15, I contacted the technical support of the Yurkas company about the upload files for online stores in my personal account. I got through the third time (the first two calls were simply reset after a certain time). I ask the operator girl: "how to access the upload files in my personal account." She's asking me: "price list"? This was the end of the communication, the level of competence just went off the scale right away. Okay, I say, "OK, let's get the price list." Answer: "there is no such function yet, but you can contact your manager and he will send it to you." I'm trying to explain that I don't need a price list, but an upload file, as it used to be, and our manager doesn't dream at all about these upload files (they are for online store support). Answer: "If the manager doesn't know, then give him my regards. I repeat to you for the third time that there is no such functionality yet."
They asked me to say hello - I'm passing it on, only to the management of the Yurkas company: in such large organizations, when switching to new software, it is necessary to give the opportunity to work in both the old version and the new one. And only after the functionality of the new software includes all the functionality of the old one (and surpasses it) - make a complete transition. Well, okay, because the main thing is to pay a lot of money for the implementation of CRM, and the fact that ordinary employees will suffer is nothing terrible, the "cactus" is not so prickly.
I apologize to the salon staff, I wrote here, because this is the official address of Yurkas in the directory. This is not an assessment of your work, it is an assessment of the work of senior management and the work of the entire system as a whole.
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4
December 9, 2024
What an organization - such doors! Everything is fine! The wait was worth it! Natalia Ignatovich, a specialist, did all the checks! Delivery on time! Thanks! We will contact you again!
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September 27, 2024
The largest supplier of doors. The widest choice. Wonderful staff. A huge exhibition of doors and fittings. Interior doors, entrance doors for the apartment and for the house, everything is under one roof.
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September 26, 2024
Such an assessment is only due to the disorder in the warehouse. No one knows anything, they shift it on each other, but you actually stand and wait. As a result, I had to stand for 45 minutes to pick up the change. And this is after waiting for the configuration.
There are no questions for the girls from the office. The quality is also good.
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July 30, 2024
There is a very large assortment, there are promotional offers, but there are not many of them, I would like to see more, including accessories.
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April 23, 2024
We ordered the entrance doors in the yurkas salon. It turned out in the contract that we buy them from the door leader company. When they signed the contract 2 times, they clarified that they would be delivered to us and taken up by elevator to the apartment? Moreover, they stressed to the apartment, they said if you pay for the delivery, then of course.
At one point, when they were in another city, they called and said the door was ready, they should pick it up within 5 days. When asked about the delivery, they replied we can pay for it, but they will unload it on the street, we have never had delivery to the apartment. I had to give up everything and go to Minsk.
Recommended installers who can deliver, lift and install. The installers at the first call said we will install and deliver for 140 rubles, when they arrived and removed the door from the developer, they said it was with a mirror, and heavy, so it would cost 195 rubles. Without the front door, there's nowhere to go. By the way, the installers take the doors themselves.
After installation, I saw that the mirror was crooked. The installers said not our problems, the seller write a complaint, attach a photo, we will respond within 14 days. The next day they called back and said to send a photo with a stamp of the otc, we will make a complaint to the factory.
On the 14th day, I call and ask if 14 days have passed. They said you should have been refused before installation.
All dialogues after the purchase are conducted in a rough form, some sell, others manufacture, others install.
It hurts to look at the mirror of the door with your eyes, it seems that you have put on powerful glasses. Accept the door before installation, when it is closed and attached to the wall of the entrance with the inside side ... .
Go to a meeting and replace the cover plate with a mirror, this is taken into account by conscientious sellers.
I highly recommend not to get in touch!
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4
October 29, 2024
We went to sign the contract several times because we couldn't sign it
The production time was delayed
They were brought without half of the necessary doborov and platbands in length
We are suing, we are not recommended to anyone
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1
November 13, 2024
The best place to buy doors, a huge selection, a cozy salon and first-class staff
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August 29, 2024
At least someone would come up and ask... why did you come so far, dear man...
you can't find out the price of the door... accessories separately, delivery separately, installation separately... strange
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1
July 14, 2024
We took the doors from them, advised a super installer who could not put any doors exactly... The doors are good, but the work is just terrible, now I've called the guys to redo everything
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October 18, 2024
It is better to choose another company. I didn't like the attitude in the Bogdanovich Salon. To Natalia's consultant. There are no questions. It all starts when you want to pay for your order.
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1
October 25, 2023
I have no questions about the doors themselves, since I chose them myself and saw what I bought. I will note that everything that is budget-like and the quality will be there. But there are questions about the measurer. What was he trying to tell me? How did he do it? I don't understand... three interior doors were needed. I came there to measure all sorts of goodies, platbands, boxes, etc. In fact, when the door installer arrived, he installed the doors for me and it's good that the installer can see what he understands about this topic... so that's it!!! How did it happen that I ordered only for interior doors, and I had enough for the portal (although I did not order it) and there was still material left that you can lick another floor of the door?? Okay, the portal really took out the situation... but what to do with the rest?? Now my "money" is in the corner? To go somewhere and take it back will not work because it has been more than 14 days and for the sake of 50-60 rubles there is no desire to go to the edge of Minsk. But the fact that I got a measurer, to put it mildly, who does not understand what and how. Or do they have such a cunning scheme to sell more than they need and heat up?) In general, I do not advise. I will not address them again.
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7
1
May 5, 2023
There is a huge viewing ))) or an exhibition of interior doors, entrance doors, door fittings. Plus, there is an excellent staff who will tell you everything, tell you, arrange it. Plus there is a cafe with excellent coffee. On the downside, it's a bit far to go from Borovlyan. But if you choose the doors to an apartment or a house, then you go there once or twice at most, but you will choose what really suits, because to look live is important in this case.
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2
September 5, 2023
There is a large selection of doors!!! There is a huge retail network in the Republic of Belarus. We applied for the first time - we are impressed! Polite and timely staff, constant feedback - and on Viber links and I'll call you back on your mobile! We were in the pavilion Lake, where representatives of hardware suppliers are also located - you can pack "turnkey")) for both individuals and legal entities.
I recommend it!
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2
December 20, 2024
We took the doors, Oksana Lebedeva advised us. We want to thank her for the work she has done, we are very happy with the doors!)
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December 18, 2024
Many thanks to the seller Lebedeva Larisa for the professional approach in his business I recommend!
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November 12, 2024
The doors are excellent and the prices are good, the only disadvantage is that there are no installers, they give the phones of three people who have an appointment for a month in advance.
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July 31, 2024
Terrible store!
We came several times, chose a door with a mirror inside (a peephole above the locks to the side). The price indicated in the hall: 1145.17p
Upon registration of the door, the price soared to 1199.15p (which we were not warned about).
Okay, it's not a big deal. Let's move on.
Delivery is free, lifting to the floor and installation is paid, it is carried out by third—party sole proprietors, a list of which is provided (by the way, are they really third-party? Or they are simply registered as sole proprietors. They work in gray, without checks and a terminal).
We chose one of the sole proprietors and agreed on delivery. And then the most interesting thing begins!
On the day of delivery, the wrong door was brought! The peephole turned out to be embedded in the mirror, it looks terrible! While the issue with the managers was being resolved, the door was brought into the apartment, unpacked, the old door was removed and they began installing a new one, foaming the box for sound insulation. Why, if they said that the door is NOT the RIGHT one and now the issue of replacement will be resolved.
Then, when I realized that the situation was getting out of control, I went to the person who took the door. During this time, the door was thrown into the apartment, they were given to sign the act of acceptance and transfer and "they gave me slippers."
When I arrived at the address, I saw an idle apartment without a door, and a frustrated girl in tears!
As a result: the manager refused to replace the door, because the box had already been sealed and the acceptance certificate was signed. Arguments about the fact that the wrong door was initially shipped, and the box turned out to be frothy due to the sloppiness of the sole proprietors (with whom they cooperate) did not help. The transfer and acceptance certificate was given to the girl to sign with the argument that this signature was for the door being delivered. But, alas, the day was ruined.
As a result: I strongly advise you to avoid this store (and most likely all "YURKAS"). There is absolutely no customer orientation and terrible work of the call center staff, the head of the sales department. The whole situation was stretched out in time as best they could!
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1
December 20, 2024
Thank you very much for the work done, the doors are just super! especially thanks to Oksana Lebedeva for her work!
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February 5, 2024
This review was written on 06.01.2024 on the Yurkas website, but they did not publish it. The order was made on 05.10.2023 three doors (white) complanar, two of them with reverse (reverse opening), so they bring us this kit on November 23, until December 5 everything is packed, we are waiting for the installer, the installer comes and then there are questions after opening the boxes, there are a lot of them, the box that is ordinary comes multicolored (white and gray), the boxes for the reverse with the defect are all scratched, the installation is canceled, since the boxes with the reverse position are custom-made and they are not in stock in Minsk. We are waiting for the cars to arrive on December 20 and 22, the cars come holidays, etc. On the 26th we are informed that our boxes seem to have arrived, we call and agree with the installer on December 29, a couple of days and the new year, I would like to have doors, but it was not there, the installer arrived and put one ordinary door, the good thing that she was in the bathroom, and the boxes that came to the rooms with the reverse again with the marriage were all scratched, and they met NG, already 05.02.2024, and the doors are still not standing, at best it will happen tomorrow 06.02.2024 February, if our boxes arrive without marriage and the whole set will be in place. I would have attached a photo of the contract in the car. They said don't order at Yurkas.
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7
March 26, 2024
About the doors that they know that they sell, if not everyone knows, then almost everyone knows.
The range is large.
For buyers with different capabilities.
The atmosphere is cozy. 4 only for the fact that the cafe does not work on weekends, and I did not find a cooler in the hall to drink water for the child. Although he didn't ask.
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November 18, 2023
Very bad. And EVERYTHING! I fell for a kind of BRAND and with a name. I decided to order the doors to the house .....
1. The measurement is paid and does the sole proprietor, who then is unlikely to answer for something.
2. Made out in the salon. They convinced me to buy pens for the kit right away. Quite expensive, Italian. Well ok. We signed a contract, made an advance payment. And waited ....After 1.5 months, I was told that the doors were still in operation, but my handles were no longer there and would not be. How is it? I made an advance payment. Put them aside for my order. So no. This is the client's problem. I spent time again to solve this problem.
3. Installation is not done by themselves. They give IP phones that...... just don't send three letters. Of the three: one is busy then on vacation, the second is just busy, the third in principle does not do such work. Total: the first two said they could record well there in 4 months. Well, the price corresponds. I (the client) had to solve this problem myself.
4. The doors were brought. There is an arrangement for installation for tomorrow. The installers arrived, they didn't even take the tool for the first time. I ask why? Let's see what they brought you.... And the bastards are right! Out of 8 boxes, 4 were not brought by me. The installation is disrupted. The working day is lost. The installers said that the usual situation with YURKAS. Customer! Solve the problem!!!
5. Found my boxes. Unloaded to the wrong person. The driver said he would bring it over the weekend. It can't be earlier. I'm sitting waiting. The day off is passing..... There is no call. The day is lost.
6. We are waiting for the continuation. But such an attitude to the client that it is impossible to say in a fairy tale, nor to describe with a pen. There are no decent words left.
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5
February 28, 2024
The review is negative. In September 2023, 2 urban doors were purchased. Upon pickup, the warehouse doors were provided for inspection. They are packed in a translucent film, with foam around the edges. That is, it is impossible to closely examine the door leaf itself without opening the package and removing all protective elements. No mechanical damage was found on the packaging, and therefore we took the doors away. Subsequently, the packaging was opened by the master and a white adhesive tape was found on the canvas in a place hidden by foam, near which there was damage (tearing of the door covering material). Of course, after contacting the organization, there was a refusal to return, as we took the doors, signed the act, and at the time of inspection we found nothing. There was no answer to the question of how the tape with the mark of the damaged area turned out to be under the package.
At the moment, there is a long appeal process ahead.
The advice to those who still decided to purchase the doors of the specified organization is to be more careful, since the company is not interested in solving the problems that have arisen, refers to the formal clauses in the contracts.
Advice to everyone else - do not become their customers.
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3
1
January 6, 2024
The company simply forced me to write a negative review. We ordered 2 doors in the cafe, it was stipulated in advance that good locks were needed, since guests often broke the mechanism. The company's managers also stipulated in advance that the measurement is carried out by them for a fee, the money was paid by us in advance, the measurement was made by Yurkas employees. As a result, when installing the doors, it turned out that the measurement was made incorrectly, and we need to pay an additional 60 rubles. for trimming the bars. Also, the locks for the doors, which were negotiated in advance, were not completed. The door installer (recommended by Yurkas), made a scandal about the fact that we want to pay these 60 rubles by bank transfer, behaved inappropriately, threatened that he would not cut anything at all (since it was not his fault that the measurement was not correct) and would leave everything unfinished. As a result, after 2 days, the door sill and the casing fell off. The installation was not done efficiently, the measurement was not performed correctly and additional money and nerves were spent. The money was never refunded, as there was no receipt, due to payment in cash, and not by bank transfer (as we originally wanted). We do not recommend contacting this company.
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4
December 26, 2024
Huge selection,excellent prices, it's a pity there is no bonus system or discounts for wholesale
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February 12, 2024
When I ordered the doors, one of my most important conditions was the presence of a door and quick installation. As a result, on January 23, I ordered the doors that were available. As a result, only on February 12, the installer contacts me (already 3 in a row, so I'm not sure that something will not change again), with a statement that the installation will not be earlier (NOT EARLIER) on the 21st!!! Why mislead people and promise a quick installation if you clearly have problems with the installation time
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May 18, 2024
Large interior doors. There is a very large selection. The work of managers is unobtrusive, but they are always ready to help. The only drawback is the location
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3
April 23, 2024
I want to leave a review about the seller of door handles.After her rude attitude, I lost the desire to order doors there.She talked in raised tones, could not clearly answer my questions.Also, door sellers can't really advise and choose a door. I do not advise ordering there, so as not to waste your time and nerves.
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1
March 11, 2024
The presence of a large parking lot, a huge number of TV sets both entrance and interior, fittings. Prices for entrance doors from 800 - 7000 for any budget.
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January 15, 2024
Everything is fine, but it's a pity that the company does not provide its installers to install the doors. They give contacts to third-party installers who cannot install a door with hidden hinges, others bend the price tag (so I understand that they are not interested in going to install 1 door). The third entry is for March. In short, we ran into a problem (
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November 20, 2023
A wide selection of doors for every taste, color and pocket. A large number of models in stock. Pleasant managers who are interested in getting the buyer or just interested in getting all the necessary information. Of the minuses: there are no installers /measurers.
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June 10, 2024
I will make a change to the review. I ordered doors and accessories, almost all items were custom-made. When I came to pick it up, one additional bar was not in stock! It seems that they promised to resolve the issue. I've been waiting for 3 weeks! It's not serious!
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October 22, 2024
One person works, although there are 20 people in the hall!!! Everyone doesn't care about the customers and what they want
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August 4, 2023
I am extremely dissatisfied with the salon and the supplier of Yurkas in general.
In order
I came to the salon to look at and order the doors.
In fact, I stopped at the Winter Nora 1 DG model.
1. The consultant calculated the cost. However, she did not warn that these canvases are only custom-made. What was my surprise a month later, when I came to Yurkas to draw up a contract, that they were not available and it was necessary to wait for the canvas.
2. Okay, the deadlines were not very hot (there was approximately a month before the apartment was ready for construction) – when drawing up the order form and prepayment for the canvases, they said that in a month the canvases would be ready, most likely they would arrive even earlier. With a pure heart, I paid the prepayment and waited for the door.
After about 20 days, I asked when to wait for the order – to which I was told to wait for about another month for production.
After repeatedly contacting Yurkas and correspondence with the manager (they simply did not take the phone), I could not achieve anything. No apologies, no solutions to the problem.
We also managed to say that you are not satisfied with what we have in the contract for the production period of up to 70 days!!!!
I did not expect such rudeness.
3. The cherry on the cake – Winter Nora DG canvases arrived without preparation for a mortise magnetic lock. Despite the fact that on the website and when buying, I was assured that all the canvases come from the factory only with preparation for a mortise magnetic lock and there are no other options. When asked how we would solve the situation that arose during shipment, the manager began to assure by phone that this was how it should be. They refused to compensate for the difference in cost or resolve the issue in any other way.
An extremely negative impression of the company's work.
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2
1
September 21, 2023
I bought flush-mounted doors from Angelina's manager, the order for two doors took about 1.5 hours, taking into account that we chose them in 10 minutes !
I found an installation specialist after 3 weeks and when the upper bar was already sawn to fit, it turned out that the holes for the hinges did not fit!
It turns out that the manager is Angelina
I wrote out a box from other doors that are more expensive by 200 rubles than those that we needed (the box is already milled for hinges) and since the upper bar is already cut, it can no longer help!!! Write a statement on the website, but since we cut the bar, we can't help you in any way! I say that you should sell the loop bar separately! No, only in the collection of 400 rubles
In general, 570 rubles were paid for a box from the wrong doors, which will go into the trash !!!
As an employee who sold two boxes, an employee for 10 points
How to place an order for the time of 2 balls
For attentiveness and responsibility 2 points
Solving issues 1 point
Beware of the manager Angelina, the 4th in a row is sitting at the reception!
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3
1
March 8, 2024
IP Ziziko V.N., remember this installer and in no case agree to his installation. His hands are crooked, the flush-mounted doors were mounted so that without regret, it is not possible to look at huge and out of proportion gaps, the doors are very expensive. The salon tried to smooth out this negative a little, but the sediment remained negative.
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1
December 30, 2023
Awful. Do not buy doors in Yurkas! I had previously heard about the negativity, but I liked the doors, decided to take a chance. And in vain. They're cheating. They bring the wrong door on purpose, so that they can then demand an additional payment with thousands of explanations, confusing the client. Although we ordered two identical ones. Production deadlines are violated. They do not give any contract on measurements, then they use the same, saying that the client himself ordered the door incorrectly and require an additional payment. In general, I do not recommend it.
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2
October 13, 2023
There is a large assortment of doors.
There are excellent promotions with individual sizes at pleasant prices.
There is an opportunity to get to a very daring consultant))
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August 3, 2023
It's the best thing I've ever seen in my life. Thanks a lot to Olga, for the promptness in helping you choose at the sale, thanks to the courier for the next day's delivery, I am satisfied with all 6 stars. It's just a pity that there are 5 of them....
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August 17, 2024
We ordered room doors.I really liked them.They were done efficiently and not expensive.
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August 20, 2023
The girls are very competent and friendly specialists. They will provide excellent advice and help you make a choice both on the trading floor and by phone.
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3
2
July 25, 2023
The space is well organized.The impression was spoiled by the rude attitude of the employee sitting in the trading floor.It is clear that it was the end of the working day and that we came to watch the sale, but we need to control ourselves and be a pro. The question where is the specialist involved in the sale was answered: this other company, how should I know, and in general we have the end of the working day.In the appropriate manner.
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February 26, 2024
We ordered interior doors to the apartment of 6 pcs. Three doors of 80 cm each were skewed a month later, they have a backlash of the panel because of this, the free edge of the canvas fell to the floor. Yurkas ignores this problem, the complaint department does not respond to my calls. I haven't been able to get through for two weeks
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2
July 25, 2023
The doors are good, but the service is lame.
Managers do not follow the deal and are not interested in whether everything is fine.
Do the measurements yourself / call the master yourself.
Also try to catch the master.
It was installed the third time.
As they say, "for luck"!
I used to contact this company and there were no such problems.
Please monitor the quality of your employees' work so that such situations do not occur in the future.
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3
2
October 2, 2024
The largest selection of doors. It's a great place.
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July 13, 2023
A decent selection of doors.
The entrance is very decent both externally and in quality. It's not the first time I've ordered, I'm very pleased. Great thanks to the installer wizards.
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2
March 28, 2024
Long waiting time. The manager did her job quickly, but they waited a very long time for a response from the production or whoever answered the requests there. Then we waited a long time for the invoice to be paid.
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1
September 25, 2024
Competent specialists, a good choice of doors
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August 11, 2023
The doors are good, but it is impossible to hand over excess materials, as they accept returns up to 14 days after purchase, and installation is usually 21 days after purchase
No one in their office could explain this paradox. And we still haven't accepted a few extra cashless slats
It's not even about the money, but about the spoiled mood and the time spent while they were taking these long slats to their warehouse in the Lake, and now you can only throw them away
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1
1
February 28, 2024
Once again I ran into inexperienced consultants. Once again, I spent my time, money and for competent answers from consultants. And in general, this is not the right company to contact!!!!
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1