Minsk, Smaliachkova Street, 9комната 116
Zed.by
Directions
Ploshcha Pieramogi
780 m
Zmitraka Biaduli
470 m
9 reviews
September 25
They refused to change a defective phone! I purchased a tecno pova 5 phone from this online store. The order was placed on September 20, 2024, delivery was agreed on September 24 during the day. On September 24, no one dialed during the day, at about 17.00 he dialed himself to clarify the delivery, to which the consultant replied that most likely the delivery would be on September 25, said that do not worry, mind your own business, the driver will dial in advance. On September 24, after 20.00, the driver dials, says in 5 minutes I will get out (there was no "advance" in sight). Since the phone was brought in the dark, it was not possible to inspect it on the street, and the courier stood on a truck in the yard cluttering up the passage, somehow I did not want to delay it all. I pay off the driver and return home. I turn on the phone, and there are broken pixels on the screen. At about 20.30 I dial the store, but no one picked up the phone, although the working time is until 21.00. The next day I dial into the store, they give me the number of the service center and say that you can dial only after noon. In the afternoon, I dial the service center, they asked me to send a photo of the warranty card and a photo of the defect. After that, they sent a message in Viber that this is not a warranty case, referring to the ISO 13406-2 standard (this standard was outdated and canceled back in 2018). After that, the service center said to contact the store for a refund. I dialed the consultant, he said that he would give the information to the management, they would call you back. They called back only almost 5 hours later. They said that this is an absolutely serviceable device, there can be no question of any exchange and return, and in general you opened the box as we will take it from you. In fact, there were two broken pixels and they are located next to each other. In all open sources that could be found, this is described as a factory defect and is subject to replacement of the device or screen. But the management of this online store considers this absolutely normal. It's a pity for the time and nerves spent, and I was left with a defective phone. I strongly recommend not to place orders in this online store. Spare your time and nerves!
See original · Русский
September 25
We ordered a phone for a gift on the 20th and told the courier to call you. Until they called and clarified, no one bothered to call. No one warned and the phone was brought only at night and called in 5 minutes. And as it turned out, it wasn't even a courier, but just some kind of cargo carrier who blocked the entire yard. It is not possible to watch in the dark, so the phone was taken away and they began to watch at home. When turned on, they found that the pixel was broken. They immediately dialed the store where the work schedule is indicated until 21.00, the time was 20.30 and no one picked up the phone. Apparently their work schedule is only on paper and remains. The next day, a manager who can't connect 2 words redirects anywhere, or just debugs the phone and that's it. After a few hours and calls, he figured out that he needed to contact the management. After only 5 hours, they bothered to dial. The girl who has no understanding or clear answers, as well as the manager, could not connect and explain 2 words to such articles of non-existing laws, they refer to that they DO NOT WANT to return the money or exchange for another SERVICEABLE phone. Apparently, they have never heard of consumer rights laws in their lives. Although what kind of leadership is such a manager. If you want a high-quality product and competent managers, then you definitely are not here.
See original · Русский
November 17, 2021
Обычно. Покупал устройство для определения кислорода в крови. Оплата только наличными(что является нарушением).