I signed up my mother for a manicure on October 10, at 19:00, to remove the coating and possibly a pedicure. We arrived in 10 minutes, during all this time we listened to the conversations of the administrator and some master, sitting together and loudly communicating on obscene personal topics. The impressions were already so-so from the beginning, it's not about high-quality customer service. Your personal should be at home, not at work with a loud hum. But then after waiting 20 minutes, we realized that no one was going to serve us, and we had limited time. Master Julia went out, giggled with the administrator and left with the second girl with the words "ah there is a withdrawal", apparently to drink tea. My mother left upset, and I asked for a complaint book, which by the way is 2008, or they gave me an old one on purpose, which made it worse for themselves, because this is a complete violation of the law and doing business, and I will deal with this issue. After that, they started telling me that we were at another time, although we came to the salon to make an appointment, not by phone, and immediately marked the recording time of my mother, which we specially chose to make it, plus our time sounded when confirming! The mood is spoiled, I did not think that going to the salon would end not with a smile, but with stress, the service is not performed, the service is disgusting, I do not advise anyone! Honestly, I haven't seen this in a long time. It is better to find a good place with high-quality and friendly service!
See original · Русский
Паша Ф.
Level 3 Local Expert
August 21, 2023
Неоднократно пользовался услугами ваших мастеров.
Огромное спасибо мастеру Анжелике и Анастасии за их труд!!! Мастера-выше всех похвал. Максимально вежливые, тактичные, оставляют после общения и своей работы только приятные эмоции. Такое отличное поведение и отношение к работе, к сожалению, огромная редкость в наши дни...
И отдельное спасибо вашим администраторам за их приветливость, доброту и вежливость в общении с клиентами как по телефону, так и лично. Всегда попадаю на Анастасию (отдельный вид искусства в общении). Уйти от вас с плохими эмоциями или испорченным настроением нереально. Всё на высшем уровне (всегда улыбнутся, угостят кофе ещё и найдут решение с любым вопросом по записи к мастерам). Всё на высшем уровне. Вы лучшие!!
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Show business's response
Sofi R.
Level 3 Local Expert
September 14
In principle, everything was fine, but when I came home it turned out that the floor of the bangs was cut off to zero and there was no way to hide it. I am very unhappy with this