My husband and I were buying rings, the employee mixed up the tags and punched the wrong ring. After 2 weeks, they called and asked us to come with tags so that we could get a refund and redeem our ring. They promised that they would return the difference, and in the end they also tore off 30p. We went to the store for a meeting, and he's making money. What can I say...

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lovelytarget

Level 11 Local Expert

I came to get a suspension for a promotional coupon. Unfortunately, I didn't check in advance that I didn't have any coins with me. If I remember correctly, I got to consult Victoria. Who, when I gave her 5 rubles, looked at me like I was a piece of you-know-what. An evening sunset cannot be compared with such a sunset. The way the change was counted out to me is terrible. At first, the girl lost her way, then knocked coins on the cash register plate so that the ringing stood after leaving the store. It is worth teaching your employees to respond adequately to the lack of small things. I like ZIKO branches, but I no longer want to visit this one.

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Люся Ромашкина

Level 8 Local Expert

I faced a very unpleasant situation. I ordered earrings through the online store. They called and said that they would be available on Denisovskaya Street within 2 weeks. No more calls or SMS came (even SMS did the detailing ) upon arrival (after 2 weeks, as the manager said when ordering), the store told me that you were repeatedly written to, you did not pick up (they say after SMS 3 days to be stored and go on sale) and your earrings were sold ((((as I was told they were not a week after I ordered ) they say we have nothing to do with it 2 days before the new year, there is no gift or desire to come to this store. They didn't even apologize, they say, we wrote to you (but there is no SMS!!!!!) And these are not our problems. Set up an alert system!!! And then within 2 weeks it will be and in a week everything was sold!!! The client himself must call, write and beat the thresholds along the way so that he can squeeze his own order from others who wish!!!

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