Золак
7 reviews
April 2, 2023
I contacted the Zolak company on Thursday with the problem that the heating element in the BOSCH PPM does not heat. The next day they called and said that the heating element had failed which costs 400 rubles, I tell them that the heating element and the dishwasher are new, (before that I wanted to do it myself and disassembled the PPM, measured all the resistance on the heating element from a video from the Internet, assembled it by connecting it through a stabilizer, but the PPM still did not heat the water.) Then I say I'll come now, I asked if the PPM was disassembled, they tell me yes, we disassembled and found out the breakdown, I arrived in 5 minutes because I was not far away, they did not expect that I would arrive so quickly, and SUDDENLY found that the chip flew off the heating element, and the PPM was assembled. Anatoly the owner came, and says, like, how do I deal with electronics with knowledge, and I say that there is a circle at school. I didn't immediately understand what the trick was, then it dawned on me that the man was mocking me because I didn't understand electronics. Then Anatoly started to load me that I need to reset the board, as the program flew off, then he says that they are changing pipes and there is no water in the workshop. As a result, I arrived after the weekend on March 28, took it away and disassembled it on March 29 to check for "honesty". After bringing home, I decided to make sure of the honesty of this company and disassembled the dishwasher again, my guesses were confirmed, a pump with a built-in heating element was stolen from me and a rusty old pump with an old but working heating element was installed, apparently they suspected that this would not end. I brought this rusty pump to this workshop and demanded to return mine, but I had no chance to prove only photos that Anatolik did not even look at and sent me far away, saying that now there are no guarantees, but his guarantee is out of the workshop... On January 14, the photo of the native TEN shows on the right the light line, which was the TEN before the repair in the company ZOLAK, and what it became after the repair in ZOLAK. As a result, I came to the conclusion that I screwed myself by connecting the PPM through the stabilizer, since the PPM takes 2.5 kW, and the stabilizer passes only 600W. By connecting directly without a stabilizer, I solved my problem. The price of "repair" in the workshop "Zolak" working PPM is 80 rubles
See original · Русский
6
April 9, 2022
Absolutely not competent managers!!!..not only do they not know the name of the models, Bosch technicians are also not competent and do not know their product that they sell and its characteristics..The horror! I needed to look for all the characteristics of this spare part myself...all the questions were answered, But I DO NOT KNOW..we do not replace it if it is not available..BUT I DO NOT KNOW.
Although the question was only about the hose to the vacuum cleaner..I can imagine what would happen if I had the equipment itself repaired
I do not recommend it!
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5
January 11, 2022
In the Bosch washing machine, when turned off, water from the hopper began to drip a little into both channels, respectively, and onto the rubber band of the drum as well. They called support and sent it to Zolak. When I said that 99% was a problem with the valve, they replied that it was 99% a problem with the dispenser. That's the logic: the washing machine is turned off, and the dispenser is to blame for the water leak! On the appointed day, the "master" came, informed his wife that I had misled the master, then tried to remove the valve (unsuccessfully). Finally: 1) It drips quite a bit, so it's okay, because it doesn't pour into the drum, a la, and so it will do 2) Accordingly, from paragraph 1., it's not worth ordering a valve in this situation, it will cost about 100 bel. rub. 3) For an unsuccessful call - 12 rubles.
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5
July 21, 2023
It was hard to find .but when we find it .I brought them an oven, they accepted it without question, they did it in two days, and not much and expensive
See original · Русский
3
December 19, 2021
I applied for the repair of the weesgauff dishwasher. I did not heat the water during washing. We arrived two days later. They took 15 rubles for the call, but said that they would take this amount away after the repair. After the bell rang, he said
that the ten was not working. There are no such spare parts available and he left. Probably about 4 hours later, the office called back and asked for the make and model. They said to wait, we'll call you.
A month has passed. Silence. I called. The dispatcher answered me and said that they did not have this spare part and could not repair it. To the question: "And order"? I got an answer: We did not order it, we will not be able to repair it, all questions are to the director. I arrived at the office a few days later, and the director recently left, that's how they answered me.
I concluded that this service installs used spare parts. My heating element wasn't there, that's why it wasn't repaired.
On the Internet, PRO100SERVICE ordered a ten for its dishwasher. Five days later, he was with me. I changed it myself in 50 minutes . Everything works.
Without respect, Alexey.
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7
July 25, 2022
I have been a regular customer of this household appliance repair company for many years. The rating of their work is always 5+
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5
October 28, 2020
It's a terrible place, and their eldest is generally a redneck, they repaired it three times without changing it to a new spare part until the warranty came out.I DON'T RECOMMEND IT.
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7