The service.... Well, it is.
I came for a suspension for 1 kopeck. (joint action with Mila). I was looking for a catch initially, I thought that maybe mandatory registration in the loyalty program is paid. No, they said it was free. I think okay, it's interesting. I come to this branch, give the flyer, go to the registration (thanks already at this step, the promotion is at least working, not like in the Layz). The seller Victoria asks: Do you want to buy a chain to the pendant? And then I begin to realize that the pendant, which is on the flyer in close-up, is free, and the chain, which is also on the flyer, is paid. I decided to clarify. The answer is literally: "pfft, a chain for one penny? Funny!"
...
It's understandable in general, but it's not clear what the reproach is. I tell you that now I understand what the catch is and where such an attraction of unprecedented generosity comes from. I filled out the questionnaire, then approximately verbatim.
- 1 kopeck.
- I don't have any cash, maybe a card will do?
- Of course not! The payment will not be processed.
- let me pay more then, as long as it takes.
- No, you can't do that!
- Mmm... I'll go and take it off then.
- Go ahead.
Maybe I was pampered by a good attitude, of course :) But I judge by myself and how I address and treat people myself (and not when I get paid for it, just when I communicate in a human way).
Honestly, I didn't want to go back. But it's good to be back. Either we had a conversation with Victoria, or the mood improved, I do not know. But it's as if the service has turned into an ordinary level of the center of Minsk.
Therefore, three stars, not two.
Once again, I am convinced that the attitude of the customer to the contractor is primarily formed by the people with whom you communicate. No matter how good the action is, if the attitude is bad, any action loses all meaning.
It is extremely unlikely that I will return there again.
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Show business's response
Дана Усандро
Level 5 Local Expert
September 4
A nice girl suggested the right bracelet, thank her very much 💕