I rarely give bad reviews but these guys really got under my skin. In short: they recalled the car I was driving because they needed to renew the registration and they charged me as if I came back earlier than the end of rent voluntarily. This is ridiculous. Because of this deduction, I was given 2x less than I should have been if the days were deducted on a pro-rata basis, which is considerable, given this was a long term rental. In detail: this was actually what we agreed for with one of their managers!! He mentioned that the car MAY need to get the registration renewed and I will be reimbursed should this happen. But of course, this should be (at least) on a pro-rata basis or better - as this interfered a lot with our travel plans. Upon car return, they lied to me on 2 occasions: (1) that they viewed the camera recording of my conversation when I was taking the car, and the manager told me that I will HAVE to return a car earlier than the term I booked it for (100% lie - I would NEVER rent in this case as I was traveling far from Serbia. Of course, they refused to rewatch this recording with me present); and - (2) that I confirmed I will extend the rent and they couldn’t rent this car to someone else because of that - I was never ever asked if I want to extend. And the best part - they mentioned that should I informed them 48 hours before the car return I am not “extending”, then I avoid being charged a penalty, and (of course) no-one has EVER mentioned this to me and we were on the constant contact over at least 5 days before the return date… It all sounds like a bad joke. Also, I was asking many times if I could talk to management - to which I got many negative answers. Not sire for Serbia, but in many countries this would be seen as consumer rights violation… If this happens in such occasions, I can’t see where it will not… you are bound to be ripped off. Also, car quality and condition was plainly poor - I got a “check engine” alarm throughout all my rental - and engine actually was sounding weirdly, so thanks god it didn’t break down at all. I actually had to get under the hood to check the liquids level upon their suggestions (photos attached). Car smelled of cigarettes. And it was pretty old and basic - probably around 4-5x of the price I paid for my rental oveall.

Андрей

مستوى 24 خبير محلي

Зашли к ним, разочарованные предыдущей попыткой проката машины. Приветливый, позитивный персонал. 1. Принимают и наличные и любые карты, независимо, карта ли это водителя или его спутников. 2. Ничего не «накручивали». Всё, за что брали деньги было изложено в договоре заранее. 3. Рекомендовали автомобиль под наши потребности. И этот автомобиль полностью оправдал наши ожидания. 4. Быстро осмотрели сдаваемую нами машину. Мы её сдавали после дождя, заставшего нас в дороге, и они не просили нас помыть автомобиль, в связи с этим. Претензий не было. 5. Дополнительно вручили карту лояльности с дальнейшей 10% скидкой. Никаких подводных камней, никаких напрягов. Отличная работа - комфорт клиента.

Елена

مستوى 4 خبير محلي

Ребята сильно выручили, когда нужно было взять машину без предварительного бронирования. Другие компании отказали по ряду причин либо не было подходящего авто в наличии. здесь удалось достигнуть договоренности благодаря персональному подходу к моему случаю, по итогу получила отличный wv t-cross за адекватные деньги! Считаю своим долгом оставить положительный отзыв этой компании ! Сотрудничество прошло на 5 баллов! Теперь еще есть скидка на будущие брони, надо будет непременно воспользоваться!

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