Dear Clinic Manager's
I hope this message finds you well. I would like to bring to your attention an issue I recently encountered with one of your receptionists, Ms. Daria, which left me quite disappointed.
I had an appointment scheduled for BBL therapy, but on the day of the appointment, I received a call from the clinic informing me that the session had to be canceled due to a machine malfunction. While I appreciated the clinic’s effort to notify me, I was offered a rescheduled appointment on a day that coincided with Eid, which, understandably, I couldn’t attend due to family commitments.
When I inquired about alternative availability on my off days (Monday or Tuesday), Ms. Daria informed me that the doctor would not be available on those days. However, instead of assisting me in finding a suitable alternative, she abruptly stated, "So then we can't book an appointment for you, goodbye," before ending the call.
I was quite shocked by this approach, as it felt dismissive and unprofessional. As a loyal client, I expected a more accommodating and supportive response, especially given that the initial cancellation was due to the clinic’s issue. This experience has made me reconsider my trust in the clinic’s service.
I hope you can address this matter to ensure better communication and customer service in the future. I appreciate your time and consideration.
Best regards
Show business's response
Maria Bogd
Level 2 Local Expert
January 24
A very positive experience. I took the child to see Laura Samer and neurologist Aida, everything is very clear, to the point, attentive, experienced, get along well with children. It's great that there are specialized specialists for children, as in Russia, and not just a pediatrician. And at the same time, everything is insured directly, and not reimbursed, as is usual in Russian clinics. The insurance covered everything. The child liked the children's area and was allowed to paint on the wall.
See original · Русский
1
Show business's response
Анна Билан
Level 2 Local Expert
January 12
I had a consultation with Dr. Anastasia Sakovskaya. Overall, the doctor made a positive impression. There was a basic consultation with the delivery of tests. The second consultation was about the results of the tests. Since one test was not normal, the doctor prescribed a course of antibiotics and told me to repeat the test after taking it and come for a consultation. At the same consultation, she said that she would prescribe iron treatment later. That you could have run away right away so that I wouldn't come back. After passing the reanalysis, I made an appointment with a doctor.
I was not informed about the prices, and subsequent consultations on the same issue will be paid. At the consultation, I was prescribed the treatment that should have been at the last iron consultation. No consultation was provided on the reanalysis, as the analysis was practically normal. I asked the doctor if the consultation was worth the money, to which the doctor said it didn't seem to be, but please specify. On the respawn, the Girl said this consultation is paid and it's our fault that we didn't warn, sorry.
I wrote to the clinic so that they would sort out the situation and reimburse me for the money. I was given a 10 percent discount for a month on their services. Of course, after such unprofessionalism, I don't want to return to the clinic. Inform the client about your services.
See original · Русский
Show business's response
Наталия Б.
Level 6 Local Expert
November 5, 2024
I have not faced such indifference and unprofessionalism for a long time.
1. Let's start with the fact that the pediatric neurologist was late for an appointment, came running soapy into the office, without a medical uniform. Despite the fact that at the time of recording, she was allegedly scheduled all the time and had only 2 available "windows", in one of which I recorded the child. It turns out that until our time (at 11:00) there was no doctor's appointment at all (the clinic is open from 9:00).
2. During the appointment, the doctor did not examine the child, did not offer to perform any tasks, collected an anamnesis from my words, immediately began to offer to undergo additional examinations at the clinic, began to show and comment on the test results of another child who is being observed at the clinic to demonstrate how it looks (what is this all about?! Are you out of your mind?a medical secret?). She said that she would send all the recommendations / conclusions through WhatsApp, so as not to detain us with the child. By the way, we were at the reception on October 17th, and it was November 5th... We are still waiting for recommendations...
3. This clinic does not cooperate with our insurance company, a reimbursement was agreed that the clinic would fill out the form and send it to us along with the invoice within 24 hours. Actually, we are still waiting for these documents... They are endlessly fed breakfast, they do not send documents for insurance reimbursement.
The first impression of the clinic was pleasant, polite administrators, a small neat children's area with toys, fresh repairs. Unfortunately, the pleasant impressions ended there.
highly non-recomended
See original · Русский
Show business's response
Mila Radich
Level 4 Local Expert
February 13
I've been to Dr. Eset several times, everything is clear, on the case, the necessary tests, he knows what is covered by insurance and what is not, and about the prescribed medications too. Thank you for your professionalism, knowledge, and success in your work, and I wish the clinic prosperity!
See original · Русский
Show business's response
Полина Кораблева
Level 5 Local Expert
January 25
I came to this clinic on a recommendation with acute ear pain, the pharmacy recommended a medicine, but it got worse, I became deaf. Dr. Yana immediately identified the cause, cleaned my ear and told me what to do. Hearing returned right at the reception. It's a miracle. I'm alive! Thank you, now just for you.
See original · Русский
2
Show business's response
julia s.
Level 2 Local Expert
February 6
I went to the clinic several times and was satisfied each time. I recommend it to anyone who is looking for quality medical care!
See original · Русский
Show business's response
Татьяна К.
Level 5 Local Expert
February 6
The best clinic in Dubai, all the staff are responsive and they are real professionals in their field.
See original · Русский
1
Show business's response
сергей Ж.
Level 4 Local Expert
June 28, 2024
Visited Polyclinic.ae for consultation with a dermatologist. The doctor was very competent and gave many useful recommendations. The clinic is clean and well equipped. Overall, I am very satisfied.
See original · Русский
1
Show business's response
Леонид Мизюрин
Level 7 Local Expert
June 28, 2024
A wonderful clinic, with Russian-speaking staff. All the questions that arose were quickly resolved, I will definitely contact this clinic, there was no practical queue.
See original · Русский
1
Show business's response
jora b.
Level 3 Local Expert
January 15
I was at the clinic today, Russian-speaking doctors. The quality is similar to that of Russian paid clinics, compared to local clinics, the service is simply space.
See original · Русский
Show business's response
Анастасия Спасова
Level 7 Local Expert
June 24, 2024
There is a wonderful Russian-speaking clinic in Jumeirah, most of the doctors are Russian-speaking. Excellent service, everything is fast and clear. The prices are good.
See original · Русский
1
Show business's response
Jama Nakhchivani
Level 2 Local Expert
June 24, 2024
I was pleasantly surprised by the level of service in Polyclinic.ae . All the staff were friendly and helpful. I especially want to mention the work of nurses 👍🏻
See original · Русский
1
Show business's response
Инкогнито 2175
Level 4 Local Expert
June 28, 2024
An excellent clinic with attentive and professional staff. The doctor explained in detail all the details of my treatment. I am very pleased with the service!
See original · Русский
1
Show business's response
Константин К.
Level 7 Local Expert
June 24, 2024
Excellent Russian-speaking clinic. Doctors and service are the level of expensive Moscow clinics. I definitely recommend it, especially if you have children.
See original · Русский
1
Show business's response
Григорий Ч.
Level 3 Local Expert
June 24, 2024
- The clinic is very clean and modern. The doctor explained all the stages of treatment to me, and I felt in good hands. I recommend it!
See original · Русский
1
Show business's response
Никита
Level 9 Local Expert
June 29, 2024
Excellent service and qualified doctors. I recently visited the clinic for a routine check-up. The doctor was very professional and attentive to all my questions. I am very pleased with my visit and will definitely come back again.
See original · Русский
1
Show business's response
Александр
Level 27 Local Expert
July 26, 2024
I use this clinic in the Russian Federation, they told me that a branch has opened in the UAE, I recommend this company for treatment