21vek.by
127 reviews
April 3, 2024
The Huter MK 13000 motorblock was invented. Everything would be fine, but my omission is that within 3 days I checked its completeness externally due to lack of time. On about the eighth day, I purchased all the technical fluids and started the tillerblock. During the start and check of the back-and-forth movement, I tried to mute it by pressing the button on the handle - it did not stall when I pressed it. I turned it off by cutting off the fuel supply. After communicating with the service, you recognized this breakdown as a non-warranty case and requested repair of 30 rubles. There were no grounds for recognizing non-warranty, the act from the service was not provided, and after delivery, the warranty service cut off the coupon. Okay, I need to work - I paid for it. The couriers delivered the goods and during the on-site inspection of the goods, the courier started the tillerblock and "lost control" and drove into an obstacle in the garage, which caused the nipple on the wheel to come off and left traces on the concrete from grinding the wheels on the spot. I bought a new product and haven't used it for a month and I'm participating in some kind of quest.
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8
March 24
Disgusting handling of clints, postponement of deliveries 10 times, delivery of the wrong product and problems with replacing the wrong product with the right one.
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December 7, 2024
I handed over the game console to the service on 11/21/24. 15 days have passed, they did not meet the deadline. Yesterday, 06.12 I wrote a statement about the replacement of the product. I'm waiting for 3 days, 09.12. in court if they don't answer.
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3
June 9, 2024
I ordered the cabinet in installments, the delivery was supposed to be 08.06.
The operator called the girl and said that the delivery would not be delayed and the order would be delivered on 09.06 in the morning.as a result, I called myself to clarify what time they would arrive, since they did not send an SMS in any way, to which the girl told me that the delivery would be on 10.06 from 10 to 15.00
There are no words for such a date, no one agreed
And this is not the first time
Linoleum for a month
They are not responsible at all and there are always some delays
I don't want to get involved anymore
There were a lot of complaints
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3
October 12, 2024
They ordered a crib on 19.07, a son was born on 24.09, and today they still send that she is delayed, they are sorry.The product is available on the website, even if you order by courier, I think they will recover by winter
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2
May 3, 2024
I will start my review by saying that I have already had a negative experience of buying goods in the 21st century store.
This time I decided to give the store a chance to correct my opinion about its work, and the price of the product (Logitech Pebble M350 mouse) was the lowest on the market. So it's decided! I'm buying!
Less than 10 days later, the left mouse button began to be pressed every other time, and sometimes even the third time. I read the reviews, realized that I was not the only one and decided to hand it back, returning the money. And that's where the problems started to show up.
To deliver the product under warranty, you can't just bring it, you need to fill out an application on the website, but that's not all, you need to wait for a specialist to call you and confirm the legitimacy of your application and allow you to come to the pick-up point (according to the specialist: "preferably to the one where you received the goods"). 04/27/2024 at the pick-up point, they refused to refund the money immediately, they drew up an acceptance certificate to send to the supplier for "diagnostics". They asked me to specify my requirements. I have indicated the termination of the contract and the refund. To my questions about why diagnostics, and not quality control, what deadlines, and so on. I didn't get any answers. All I was told was "wait"!
02.05.2024 without receiving a call, I wrote a question about the fate of my property in the chat of the site and a specialist in dealing with complaints called me back. To my question about the product, she explained the following: the product was delivered to the supplier only today, when there will be a check, she finds it difficult to tell me, approximately, they will dial me on 05/07/2024 and inform me more accurately. But wait, how is that, because according to the law, 7 days are allotted for quality control. But my interlocutor insisted on 14 days. Saying that it's okay if we miss the deadline, the company will pay a penalty of 1%. When I tried to explain to her that she was wrong, I heard one thing in response: "if you do not agree, you can write a written complaint and send it to the legal department." Well, then I demanded to be present at the quality check (by the way, when drawing up the acceptance certificate, the employee was obliged to notify me of the place and time of the inspection and of my right to attend it). The specialist took a time out and called me back with the phrase: "I gave your phone number to the service center, they will contact you and set a check time" I.e. without my consent, my personal data was transferred to third parties! I asked the supervisor to call me and ended this conversation. A few hours later, another specialist called me, who immediately said the following: "we asked the service center to delete your phone number," word for word, well, just like children. As if, if removed, there was no violation of the law…Another specialist said the following: they are waiting for me tomorrow at the importer's service center of DNA Trade LLC, although another company of the NWAO "ASBIS" was listed on the website and on the importer's sticker. In response to my comments on this matter, I again heard the familiar phrase: "if you do not agree, you can write a written complaint and send it to the legal department."
Well, there's nothing to do, I'm going to DNA trade LLC, where there was a great company, excellent service and professional workers (the only ray of sunshine in this story). The conclusion has been made – marriage!
A few hours later, I receive a message in Viber from the 21st century that a defect has been identified and a decision has been made to replace it, a link to some kind of test with a choice of another product is attached. Well, as it is, in the act and with the specialists it was about the termination of the contract of sale, but no, there is also a failure and I need to contact the specialists again and remind them of what I demand. Well, the cherry on the cake, since the purchase, the cost of the product has increased and to my question about the refund amount, I was given the answer "at the purchase price". Failure again, failure at every stage of the work. It seemed that there was no place for another blunder, but they continue. Only by insisting on his own, the specialist agrees to return the value of the goods to date.
On 05/03/2024, after receiving a refund to the card, the employee demanded to sign a receipt for my receipt of money, about the absence of claims against Triavist LLC, etc. This is just the height of amateurism. There are no simple words.
In the dry balance, upon the return of the little mouse:
Breaking the law at every stage!
Specialists in dealing with complaints do not know the rules and procedure for applying the Law on Consumer Protection.
They do not know how to work with customers, they are slightly away from the script and there are no answers, just silence into the phone.
There is no protection of personal data!
Filling in the information in the product cards is a fiction, as are the importer's stickers. I am completely misled.
I do not know what these problems are related to, but they are systematic. Business processes are not debugged, there is no training of specialists, scripts are either missing or outdated!
Dear management, please pay close attention to this situation, it is small, but very revealing! After all, I'm sure this is also present on more serious levels! These are huge financial and reputational losses.
Solve this problem! If you are unable to decide, hire me. It will be cheaper than the losses that your organization is suffering right now!
At the time of writing, when the contract is terminated, bonuses for this purchase continue to hang in your personal account…
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8
March 7, 2024
In early February 2024, I placed an order for the product on the website. The delivery was supposed to be on 02/16/2024. On the 15th, the operator called and informed that the delivery was postponed to the 23rd.
On the 22nd, the call again and again the postponement for technical reasons on 03/01/2024. To my question, what is the reason for the next postponement of delivery dates, the operator replied that the 21st century had nothing to do with it, it was all the supplier.
Wait, I'm ordering from where? ON THE WEBSITE!!!!
Who offers specific delivery dates? WEBSITE!!!
As a result, the operator offered three solutions to the problem: 1. wait 2. choose a similar product 3. change the supplier
I chose the third option and ordered exactly the same product, but from another supplier, the delivery time was indicated on 03/08/2024.
And lo and behold, on the 7th the operator calls and...... Again the transfer to 03/16/2024, again for technical reasons!!!!!!
Dear 21st century!!!! I never thought that I would leave such a negative review! You just don't leave a choice!!!!
Sheer disappointment!!!! It's not serious!!!!! For almost a month and a half to feed breakfast and blatantly lie!!!!!!
Let people know, let them think better before ordering something from you!!! I don't want anyone to go through what I had to go through!!!!
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9
October 4, 2024
We ordered a cabinet, came with missing parts, sent a request, as a result, we called back only 2 weeks later, they said that the return period had expired, so they could not replace the goods. They offered to look at the cost of individual items for the cabinet and buy them. Disgusting service. I don't advise anyone.
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3
March 11, 2024
I wanted to purchase a split system Mitsubishi Heavy Industries SRK35ZS-W/SRC35ZS-W with a price of 5160 rubles, because the price is not small, we decided to choose the payment in parts that the 21st century offers. When pre-calculating payments on the 21st century website, you can calculate a payment schedule without overpayments, which was quite acceptable to us (the first payment of 20% is 1032 rubles and 12 payments of 344 rubles). But when we started placing an order with payment in installments, we need to register on the 21vek.finance website with all personal data, subscription to the advertising newsletter, etc., there would be nothing, but the final calculation of payments was very much surprised already on the 21vek.finance website itself. It turned out that with the first payment of 20% - 1032 rubles, all other 12 payments will amount to 432.76 rubles, as a result, the total cost comes out to 6225 rubles. Honestly, I don't understand why mislead people and indicate one price on the 21st century website itself, offer payment in installments and even with the "no overpayments" option, and when placing an order, a loan with not a small overpayment is obtained!
Reviews on the site are published only those that are beneficial to them (only positive ones).
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9
August 28, 2024
It is impossible to put into words how much time and nerves I spent on this store. He refuses to be responsible for the goods that he delivers. It takes time to resolve the issue of replacing low-quality goods or returning money. It's a disappointment.
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8
February 26, 2024
I would put 0 stars if I could. Disgusting service!!! They handed over the pump under warranty, they said that it was not subject to warranty service due to damage to the wire. And now they haven't returned it for 1.5 months!!! I call them almost every day, the answer is the same: we will call you back tomorrow. No one calls back, no one knows where the pump is! They said once that they had been picked up from the service center and would call back in a couple of days, but no one has been calling for almost a week. I dialed it myself and it turned out that no one took anything and again no one can answer anything properly! I guess I'll have to go to court soon!!!
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8
April 30, 2024
We bought a dental irrigator. At the pick-up point, the employee stated that they do not unpack such things on the spot! It is necessary to check at home within three days. I found an incomplete package at home (there is no USB charging cable). We have made a request for a refund. Today is the third day so no one deigned to call! Yesterday we called there ourselves all day - to no avail. Wait for it.... That's horrible. I would not have taken it right away if I had seen on the spot that there was no charging cable. And now we need to call to return the incomplete goods to them.
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3
March 21, 2024
03/18/2024 we placed an order on the website 21vek.by 298.058.044. The order was delivered on 03/21/2024 at 17.00. We ordered 5 boxes of this tile of the same size and texture.
In fact, one of the 5 boxes turned out to be of a completely different texture (Tile Cersanit Evolution Bricks Relief (200x440, white), i.e. the goods were mixed up in the warehouse when assembling the order. The other 4 boxes are completely different in color and size. If it was possible to attach a photo to the remark, then you could see that the tile sizes are not 200*440mm, as needed, but 195*450mm, 196*435mm, etc., I.e. the order is assembled from residual "garbage, rejection". The color of the entire tile also varies, even in the same package.. The most terrible attitude towards customers, and to wait for a refund for 5 days, and the repair was partially stopped.. I do not recommend buying at least tiles here..
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5
February 28, 2024
Over the past year, I have been disappointed several times. How inconvenient, impractical and far from its customers has the 21st century become.
If you want delivery, then not quickly or at a time convenient for us, not you.
The website says that pickup is possible tomorrow, and when you place an order, then not earlier than 2 days later.
You turn to consultants, they don't know what prior plus is and they can't politely advise you. I saved the correspondence.
Almost everything on the site has a discount of at least a couple of rubles, which means that additional promo codes cannot be used.
And there are many more things that I have encountered over the past year. I'd rather even overdo it, but next time I'll place an order somewhere else.
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6
January 24, 2024
Good afternoon, 11.12.2023 I ordered a sofa from you, on the same day I received an SMS on Viber about delivery on 12.01.2024, 1 day before that date I received a call and saying that the order was not ready yet, they postponed delivery to 14.01.2024 (I reacted to this with understanding, and there were no conflict situations), further On 01/14/2024 at 10:08, an SMS about the cancellation of delivery arrives on Viber (the delivery time was from 12:00-12:50), we were already on site and waiting for the order, I dialed the call center for this situation, called back several times and sorted it out, as a result, the girl said that she could transfer to a convenient for my day and time (saying that I would be able to choose the delivery time), I chose delivery on 01/22/2024. 01/21/2024 I received an SMS in Viber about the receipt on 01/22/2024 from 17:00-17:50, I started calling to choose a more convenient time, but I was told that there was no such possibility, the girl on the phone I lied!, Wait from 17:00 to 17:50. On 01/22/2024 at 13:01 I received a call from the number (29)302-10-21, I did not pick up and called back to the same number at 13:07, then they told me that the order would not be delivered!!!!! (Delivery is postponed 3 times!!!) that day, 2 sofas were traveling to me (the girl clearly said on the phone "your order will not be delivered"), I asked the authorities to call me back to clarify the situation, after asking how long the call would be, they answered within 2 hours (that is, I should receive a call before 15:12) No one called, I dialed it myself at 15:37, to which I received an answer. Wait, busy, the specialist is talking to other problematic clients. That is, when I called at 13:05, they lied to me again!!! At 16:16, another girl calls me back and says that yes, the order will not be delivered, the sofa was damaged.
I started asking questions.:
1) How can I reschedule the delivery 3 times? - the answer is sorry 2) why the sofa was not checked at acceptance from the supplier - the answer is - we do not check this is not included in our regulations, the driver checks before loading for delivery, therefore, it does not matter to customers who have already been transferred 2 times before, we will then see low-quality goods and reschedule delivery 3 times 3) what the regulations for the delivery period (during which time the order must be delivered from the moment of its registration) - the answer is not regulated, we can transfer as much as we want 4) why do I see that the driver is coming to me (in the morning they sent the tracking of the driver To beltransputnik) - the answer is - you are being taken a sofa!!!, it turns out they did not cancel the whole order, but only 1 sofa, and 2 sofas are being transported. That is, the girl I talked to at 13:05 misled and gave incorrect information (again a lie on the part of the company's employees) 5) how can you compensate for this situation, the answer is - we sent a 7% promo code for the next order valid for 31 days!!!!!!!!!!! , I will not order from you with such deliveries anymore, I do not need this code, let's solve the question now, the girl's answer is not allowed according to the regulations (that is, there are regulations for this, but there are no regulations for the delivery period to customers). I ask you to look into this situation and listen to recordings of conversations - how your employees misinform and openly lie to customers. I asked off from work 2 times, as a result there is no sofa. Let's sum up 1) postponement of delivery from 12.01 to 14.01 2) cancellation of delivery on 14.01 on the day of delivery, they reported it in 2 hours 3) the employee's lie about the possibility of choosing the delivery time 4) the employee's lie that the patient will be contacted within 2 hours (they called back 3 hours later and then after my repeated call) 5) the employee's lie that the order will not be delivered (1 sofa was eventually delivered) 6) there is absolutely no customer orientation, we postpone delivery 3 times, we give time to customers by phone
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5
July 27, 2024
A week ago, I ordered both matoas and the bed confirmed the order. As a result, on the day when everything was supposed to be delivered, a message came that only the bed would be brought. You can't get in touch because they send you to communicate by telegram and there's the same thing, sorry, then we'll deliver it. In short, the service is terrible and unreliable. It is better to order from others
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3
1
July 28, 2024
I ordered bedside tables! The website says that they promised to bring them in a week! Then a week later and so 5 times! In the contact service, they told me that availability does not mean availability!! And no one knows exactly when they will arrive!
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3
1
January 21, 2024
Hello. I bought a column in June 2023, and after half a year it stopped charging. I passed it under warranty, they promised to repair or replace it within 14 days. After the expiration of 14 days, another 5 days have already passed, today they must (by SMS from 11.10 to 12.00) deliver. At the moment it is 15.00.I didn't receive any goods, phone calls, or text messages.
Who is to blame for this, the service center, the delivery?
One girl from the service center said that for every day of delay I should be paid 10% of the cost of the goods, another said 1%, where and how can I find out specific information and how to teach 21 vek to work normally.
It is clear that weather conditions, everything happens, but you can call in advance and warn the consumer.
Order number 0000-171890
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4
3
July 6, 2024
At first, the delivery was postponed several times, then it was canceled altogether, because the product is out of stock. Apparently it took two weeks to figure it out.
As an apology, "we are very sorry, you can choose something else."
Yes, I advise you to choose something else, but instead of a 21st century store
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3
1
April 25, 2024
I bought a monitor in March in the 21st century , two weeks later the matrix flew to the floor of the screen , took it to the service center to be replaced , as a result I had to call myself and find out what was with the product , they always fed me breakfast , today I ate enough , I called just to return the monitor , I'd better fix it for my money than wait a month and a half , so also they called and said to wait for a response on the return of their own goods for half a week , it's just a horror and not a service, I will definitely sue!
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4
March 26, 2024
The credit department, to put it mildly, is insincere with its customers. Installments without overpayments at registration eventually turn into installments with significant overpayments. I had to make a row to arrange the installment plan without overpayments.
But this negative more than covers the service department in case of warranty!
When the refrigerator broke down, a replacement refrigerator was brought the next day (!), the broken one was taken away. A couple of weeks later, a new one was brought, since it was broken into scrap.
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2
2
March 6, 2024
We purchased a car battery for 400 rubles with a 2-year warranty, for two years it actually did not live (it began to discharge spontaneously), so it was sent to a service center, where, according to the results, they said that the operating conditions were incorrect. I have a question for the person who wrote this, AND HOW SHOULD I USE A CAR BATTERY IF NOT IN A CAR????? or should it be in the garage for 2 years after purchase so that you don't have to make a refund? And even sadder, hoping for an adequate assessment and refund, we immediately ordered another battery for 500 rubles and a 3-year warranty, which I regret, I found similar reviews on the batteries on the site. There is no trust in you, just like the desire to order something. The 21st century has turned from a cool store into a very mediocre office. I don't advise anyone.
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4
1
March 22, 2024
We could not collect and deliver the order (order number 298.081.339) consisting of a pack of coffee and a bath curtain during the WEEK, constant postponements!!! They couldn't even clearly explain whose fault it was, the supplier or the company.
At the time of writing the review, the order status is in limbo. The offer to smooth out the situation and change the delivery method from PVZ to home delivery at the expense of the company was gently sent.
Customer loyalty is 0, work organization is 0. Marketing Department train your employees (in particular department heads) what is customer orientation and how to extinguish conflicts. I don't think any of the family members will order anything at this office.
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3
January 14
I bought a sofa, it started to creak and the upholstery sagged, no matter how much I didn't write or call, they feed me breakfast, I don't give a damn
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3
April 1, 2024
The last 4 orders say everything about the work of this store! If you have cash, they will bring it immediately, if you have made an installment plan, you will wait forever! The furniture is completely dark, everything is on the site, in fact, in a month it's good if you get it! Again, the site is only for those who ordered the cash (I didn't check, but I'm sure it is)! Don't waste your time and nerves!
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3
March 6, 2024
Disappointment is all .
We have always used the company 's services and advised others . I will continue to use it, and even more so I will not advise anyone, alas.
We handed over the car battery under warranty , and were refused .
The saddest thing is that the new battery was purchased from the same company before the previous one was delivered under warranty. I have already regretted 10 times that I bought a new one from you. Because if something happens again, they will refuse me again.
I do not recommend it
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4
November 14, 2023
I used it for the 2nd time in my life and the last. I decided to order a sofa (which I really regretted. Back in mid-September, I ordered the delivery date was designated 19.10.2023. I think, okay, I'll wait 3 weeks. In a couple of days, they called me and said that it was postponed to 31.10. Then they called me and moved it to 06.11.. , then to 13.11 And ! Oh, a miracle, they called me today and said that it's not strange, but the delivery is postponed to 19.11.
I'm just wondering what date will be next)!? Terrible service, terrible attitude to the customer. There are no clear answers to the question of the exact delivery and the reasons. Here I sit and think to wait or not (
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7
March 10, 2024
03.03.2024, an order was made for winter tires in the amount of 2 units in the amount of 478.2 Belarusian rubles, the order was supposed to arrive on the 17th of this month, on 03/10/2024, an employee called and said that they would not be able to bring rubber, but they could offer a similar one at a price of 1200 Belarusian rubles, that's how they deceive their customers.
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3
1
September 25, 2023
Not an action, but a complete deception? Or briefly about how to stay without a gift for the holiday, trusting this "online shop".
14.09 the promotion was launched, immediately after receiving the newsletter, the product was ordered on the website. The product was ordered as a gift on 26.09
The delivery of the goods was promised for 20.09, which, in general, was fine.
From 15.09 of the 21st century, notifications began to arrive about the postponement of delivery another day later.
18.09 there was an attempt to contact them, to which the usual unsubscribe was received "we are trying and we will bring everything"
as a result, after 18.09, the final delivery date was postponed as much as 25.09, which was end-to-end, but still in time.
there were no more transfers, so hope grew stronger.
25.09 sms from the 21st century, that the goods at the pick-up point were expected almost on a par with SMS about salary.
As a result, on 25.09 at 17:07, the manager of the 21st century called and immediately postponed the delivery on the 28th WITHOUT a GUARANTEE THAT THEY WOULD BRING IT. But they offered to pick up something else, already without a promotion, at a price higher than on the shelves of that 5 element or electric power. Really?
A terrible company, shares are deception - the scheme is simple: we breed a person to order, pickle, change shoes for another product without a promotion.
Zero respect for the consumer.
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6
1
December 16, 2024
They approve the order and cancel it after 2 weeks, "excellent" service and customer orientation
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5
September 9, 2024
Online hypermarket 21vek.by ordered a TV and a coffee table from you. The product cards indicated that delivery costs 4.50 rubles. As a result, I paid 18 rubles for the delivery of 2 of these goods. I thought it was some kind of mistake, I wrote to support. I was told that the delivery is calculated automatically. The operator didn't even want to understand why I paid 18 rubles instead of 9 rubles. The communication style is boorish, there is no interest in helping. After my insistence, the operator replied that the cost also depends on the weight. Your shipping cost calculation system is opaque and misleading to customers. It would be possible to make 2 separate orders and pay half as much for delivery. I thought that a store like yours was a guarantee of an adequate and honest partnership. It turned out that it was not. It is a pity for your older clients, who do not understand such subtleties at all and pay 2 times more. In any situation, you need to remain human, not a greedy machine for making money.
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2
October 23, 2023
Not a good day. I bought the Vostok Amphibian watch from you. Since the clock is needed to show the time, and they were in a hurry for two days for five minutes, the 21st century sent them to the service center. Two weeks later, they called me back and informed me that the clock was adjusted and they would be sent back soon. And THREE weeks later they called me and started talking nonsense about my watch being dried (since moisture was in them) and recommended reading the instructions. To my answer, a hundred brand-new watches did not see water even in the form of rain and were sent to adjust the stroke, hung up. Yesterday I received a watch at the pick-up point and, at their request, wrote that the goods were repaired. At home, adjusting the date and time, I saw that it was an old recessed watch, all rusted in hard-to-see places and with a remote link on the bracelet made for a child's hand. On my claims at the pick-up point, I was given a non-existent service center number and washed my hands of it. Now I'm without a watch and without money. I would like to get an explanation of how the criminal who replaced the watch will be punished and how they are going to return MY watch or its value to me?
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6
June 11, 2024
Installment fraud, they offer installments, they slip a lease agreement, when you try to repay the contract, they say the amount is less than 3 kopecks, thereby the contract is not extinguished and after a year they write that because the contract has not closed, you owe them about 50% more of the cost of the goods.
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3
1
March 20, 2024
They bring defective goods and refuse to replace them, while the book of complaints and suggestions is only in Minsk, that is, they have complicated the complaint process as much as possible. The service center is just a song, the staff communicate extremely politely, hang up the phone. The question is not answered. If a low-quality product is delivered to you, then the 21st century will make every effort to keep it with you.
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5
May 27, 2024
I would like to say a special thanks to the consultant guy and the drivers who delivered the table on time and promptly!
I've dropped the video of the table below.
Think about FIXING the table!
It is possible to put washers and screws in a more stable way!
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3
May 21, 2024
The delivery is so-so. I ordered a sofa, arrived fully assembled, the couriers said they had the right not to bring it into the apartment if it did not fit in the doorway, gave advice and left. In total, I just laid out the sofa and brought it in. And they didn't even try.
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4
September 7, 2023
Where to start, but simple - I'm doing repairs, I had to have a dishwasher, the choice fell on gefest 60313, nowhere in stock, on the 21st century website the opportunity to bring it to order, the period is 46 days, I think okay, there is time, I'll try to order (error). I make an order through the website - since July is the month of sale for the 21st century, I can't get through, because they have a grand sale. A couple of weeks pass, August has come, the furniture makers should come, I think let me call, find out about the order and, lo and behold, I got through. The girl takes off, I dictate the order number, yes, there is such an order already on the way, I ask if there is a chance that she will not arrive, there is a minimum, I think she is going to arrive (error), I threw off to the furniture makers that she will stand. September 4 evening (on the 5th day of delivery) a call from the 21st century, your car will not arrive, when asked why someone intercepted it 0_o it's like, well, excuses went, it's not us, it's them, etc. And 5 months ago I ordered a bath, too, did not arrive, although it was available, then the warehouse, then the application, etc. Ordered elsewhere, arrived the next day. Something like this. And yes, they naturally did not post a review on their website.
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6
2
April 3
The 21st century is not what it used to be. they don't hold on to the client. prices are rising very fast. especially for a product that is in demand. Are you specifically raising the price so that fewer people buy it? I have a purchase amount of 5000 rubles, but looking at how prices are rising, I doubt that I will be your regular customer. ozone is cheaper to offer
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November 11, 2023
In August 2022, I purchased a geyser coffee maker, which fell into disrepair in October 2023, there was no warranty card when buying, only a sticker on the box stating that the warranty for this product is 2 years. I contacted the managers, who reported that the warranty for this group of products is only a year, despite the sticker.The coffee maker went into the trash at the same moment) The next day, specialists of the 21st century contacted me and told me new information that I could come to them with the goods and I would get my money back. Unfortunately, there is nothing left to return, I ask you to deal with this issue.
See original · Русский
6
February 7, 2024
The service is terrible.
Previously, everything was fine.
It'S TERRIBLE now.
I ordered a trampoline for the children on NG- they brought it in a "GARBAGE" box, barely made a refund.(if I had waited for the summer, I would have stayed with this GOOD)
Then I made an order for a swing on an advance payment, as a result, we drove for a month and made a refusal. and the funds have not been returned yet...
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4
November 20, 2023
I bought a washing machine, two weeks later the door began to creak, I handed it over to the service center on 10/22.23 two weeks later I arrived with another defect, a crack on the top cover of the washing machine. I sent it again by courier . Two weeks pass again and I hear from the service that you need to order a lid and wait two weeks again. I bought it because the old one stopped working , there is no washing machine at hand to wait for it for months, the service center treated it obscenely . I want to refuse the product
See original · Русский
6
August 17, 2023
Good time of the day, we took a washing machine in installments, we pay installments regularly, it's rush hour for the miracle of technology and she washes herself as she pleases, the brains flew at the washing machine. Upon contacting the service center for maintenance and warranty, we were told that the master would contact us within 48 hours and clarify how best to repair and diagnose the miracle machine. After 62 hours, a friendly girl calls us and says that we should call the Veco service center in Russia and resolve this issue with them. The question of the administration of the 21st century is if people start to import your equipment to Russia China under warranty, then why do you finish the warranty with the Belarusian namers of the operator if in the end I have to call a Russian number, maybe I still have to take it to Mozhaisk district under warranty, it's stupid. I think that if this issue is not resolved, I will never buy anything on your site again. Perhaps the review will be instructive and useful for someone, thank you all in advance
See original · Русский
9
1
February 26, 2024
Good afternoon! For about 10 years I have been ordering different goods from you in a / g Kolodishchi, delivery was free of a certain amount, and now the price is 36 rubles., I would like us to be returned to the Minsk area...
See original · Русский
1
3
April 3, 2024
The service department staff is incompetent and every effort is being made not to refund money for bad goods. I demanded to open the law on consumer rights, so the operator could not tell me and read article 20. The only goal is not to return the money at any cost. The law is not written! Although there is all the evidence, but no one wants to consider it initially. . The paint clearly does not match the declared one. Another barcode was pasted on top. This is a different tone of the manufacturer's paint. In the first photo, the normal paint is for comparison and the color matches. Moreover, they took several cans at different times. And everything is fine. The difference is obvious. It's paint! And I needed to open it later than 14 days. If opened earlier for inspection, it would have dried before use. An obvious marriage. A fake barcode is pasted on top. There is a warranty period for the goods! Why was the refund rejected?where is the expertise that is required!!!! Do it? Offered at your own expense))) Order 295.096.114
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3
July 26, 2024
Hello.
We ordered a refrigerator to my grandmother in the village, as the old one broke down.
The delivery was on 07/25.
24. They called back, warned that it was postponed to 07/26.24.
Okay, we are waiting.
As a result, on 26.07. we dial for the 21st century ourselves, since there is no car, no call.
And they give out information that the delivery will be only on 07/29/24.
How can you work like a solid company, like. 🤔
Granny without a refrigerator for a week.
What a 21st century it is.
It looks more like 19.
It's all negativity and misunderstanding!
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3
July 24, 2023
I ordered tires. the order was confirmed. through the chat, the bot asked to change the delivery day. everything was confirmed. A couple of hours later, a courier from the warehouse calls and says I'm loading tires for you.. I explain what I moved to the next day. and the next day they call and say there are no such tires.. How not? I lost a week of time because of such negligence.how can I confirm an order if it is out of stock?. how can it be out of stock if the courier says I'm loading tires for you?? why was it sold to someone if your order is confirmed? punish those responsible or just lose customers! A nightmare!1 point for the service!
See original · Русский
4
1
May 17, 2024
Perhaps things are better at the head office, but the way the branch in Mozyr works requires the involvement of inspection bodies...
See original · Русский
3
May 17, 2024
I ordered a tablet for the promotion, the order was ignored for a week until the promotion ended, then the manager called and simply said that they could not sell at that price, pay 1600 rubles or cancel the order. And this week I adjusted my plans, refused other normal sellers, waited, but there is no customer orientation. They just politely sent and canceled the order, which is not even visible conditions. Trust has been completely lost.
I do not recommend it to anyone!
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3
April 3, 2023
A comfortable, cozy office designed for maximum convenience of employees. It's a little cramped, but it's what you need for work.
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3
March 24, 2024
The store has deteriorated very badly.
I don 't know where the management is looking .
The prices there are higher than the market, even taking into account the shares.
There is also a problem with the service
See original · Русский
3