21vek.by
127 reviews
June 21, 2024
The order with the service (at your time) was not completed at all, they did not even deign to notify that there would be no delivery
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3
1
November 6, 2022
I made an order on Tuesday, they wrote that they would deliver on Saturday, OK. Saturday. We receive SMS messages that the product is "delayed", but the same day of receipt is indicated. At the end of the working day, I call myself and ask if I can drive up. It turns out: "the product is not in stock, we need to order it from the supplier, it will be available in about 5 days." How is that even possible? Why do I find out about this on the day I receive it? As a result, I will not bring the promised thing to my grandfather. Since it is impossible to find the same product on the weekend.
Not only is it a deception, but they also did not bother to warn at least a day in advance so that they could find another store.
For the first time I ventured to order on this site. Previously, their deadlines were always confusing. It's a pity I didn't read the reviews earlier, it turns out that this is a widespread attitude.
Why frame people? I really wish you to go bankrupt, as there are plenty of competing stores that value customers now.
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15
January 18, 2024
Special thanks to HR Kovalevich Olga, who refuses just for fun, even if you fully meet the requirements, while they cannot find a sysadmin for months
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4
1
August 24, 2023
Good afternoon! 08/15.23 I made an order for a bed and a mattress, I specified the delivery time, but everything is not received in the 21st century . delivery on time .
Today it is already 24.08, but in the 21st century and today there has been an embarrassment of delivery.
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5
1
February 9, 2024
I'm just in shock. I don't have the words.
I decided to buy a product for myself. I left a request.
The product is in stock, you can take it.
Since the amount is large 5000 rubles
I took out a loan and paid for it.
A message has arrived, the goods will be delivered in 10 days. When there is one day left before receiving the goods. I get a call and they tell me, sorry, but THE PRODUCT IS OUT OF STOCK. And we don't know when it will be. It's like in general.
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5
September 30, 2024
The staff and the product are weak, although not all the staff.
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1
February 25
Excellent organization!
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August 20, 2022
The logistics center is the most low-quality and boorish service. We ordered the product 9 days ago, the day of receipt of the order came, the delivery time. They dully typed themselves and opa, but it turns out they were not going to deliver it. And the operator offers delivery time on a weekday or wait another week. For a moment, we ordered the plumbing and agreed with the plumber to install it. Now the question is, when were you going to tell us about this?Moreover, no one apologized for their mistakes. They only see how convenient it is for them and not for customers. And moreover, these are not the first shoals with these online stores. It's not a set, it doesn't fit. Next time I'll think 1000 times before ordering.
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10
June 13, 2022
Good afternoon. The work of the warehouse and the service department is disgusting. We bought a shower cabin on lease - on June 1st there was a delivery. The wrong product was brought-or rather, the doors were the same, and the components and the pallet were from another shower (the correct information is on the box with the components, but in fact there is another inside), the replacement was appointed already on the 9th, but...the wrong thing arrived again, then the replacement was on the 10th, but...That's not it again.. Leasing interest is dripping, what to do in this situation, no one can really say anything. The service says that this shower is not available, but it is on sale on the website. Today, on the 13th, I had to call the 21st century MYSELF from the very morning-it's already one o'clock in the afternoon, but no one contacted me. And when you ask for any more contacts from higher management, then naturally no one wants to give them. So much for the super service in the superstore.
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8
1
November 21, 2021
We ordered the product, for 48 positions, by bank transfer in the amount of 2000 BYN. The goods were collected for a week. In advance, the manager of the company called: we agreed on the date and time of delivery. Because there were a lot of goods and bulky, we organized two movers ourselves. As a result, the car arrived and brought only 1 (one) pack of napkins for the computer!! To put it mildly, "they closed their eyes" is a human factor, but the fact remains: the working time spent, the organization "in vain" + attracted movers in vain!!! AS a RESULT: the delivery came to us SEVERAL times (three to four times) for our one order and each time the product was defective!!! The photo below shows the "product" that the 21st century brought and considers it "new"!!! We contacted the bank transfer manager to resolve the issue of replacing the product, and eventually received an answer: "You have accepted the product – goodbye!" "We could not remove the stickers from the stationery, using all possible methods! The product is sticky, not usable!!! The paper arrived with a torn package – dirty and spoiled! The sharpeners are not working and in terrible condition! Why are the folders so dusty? The heater arrived with a "dent" on the front side!!
As a RESULT: everyone makes mistakes – this is understandable, but to have so many "joints" in one Order, I'm sorry – this is TOO MUCH!!! After placing an order, we: spent a lot of time, received a disgusting quality product, wasted money, and there was a "huge residue" from such work done and cooperation with the 21st century company (Triovist LLC)!!!
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11
September 19, 2021
The store is disgusting, and the service.Guys, do not buy goods there, because you will regret it.It's not really worth it.
My story began with the fact that my mother decided to buy herself a blender because hers had been broken for a long time.And it broke down while she was cooking...and as an ordinary person, she took all the blame on herself that it was "her fault, she broke" even though the old blender was already many years old..Therefore, it was decided to buy a new one.No matter how hard my sister and I tried, mom decided to buy a new one with her own money, especially since her first pension came.
As a result, the main criterion for choosing was two knives....In short, I don't want to tell you what kind of * but they sent us, albeit a working one.But I was surprised by the store itself.Boorish employees who interrupt do not even listen to problems and reasons on the phone, if you want to return something, then no one will listen.Yes, they send it to the service center, they say that they turned on the outlet, everything works fine" and tomorrow they will send back this miracle device for 80 re)
Of course, I'm working, and I can order a normal blender for my mother-I won't be impoverished.But I will never order in this store again.Of the advantages, anyone who decides to order some kind of **** in this store-go to Picody, there will at least be coupons for this non-store.
They were supposed to bring it yesterday, but they LOST MY PRODUCT)Is this even normal??
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8
3
January 3, 2022
I want to share the disgusting work of triovist LLC, an online store of the 21st century: they treat animals like animals, goods are constantly delivered broken, scratched, forced to carry goods to choose from and for fitting, a refrigerator of 90 kg to the 9th floor, which does not fit into the elevator, lift to measure the door will open or rest against the battery, and then it take it back. What the hell is going on in warehouses, the goods are dirty, the packages are torn, the goods are hurting, the constant delays in issuing documents and goods, for which buyers then take out the brain not to the call center, but to couriers, they are tired of enduring this miserable attitude. And there's a lot more of this mess going on. Therefore, I would like to sincerely wish all those who want to get a job at this company, then avoid it, you are like garbage there for them, free labor, no one respects or appreciates.
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8
1
July 18, 2022
I ordered a board game as a gift for the child, and immediately paid for it. It was all on Monday 11.07.22. Delivery on Saturday evening 16.07.22. Birthday on Sunday morning at 9:00. I thought everything was clear. It was not there (On Saturday, 19:00, a 21st century specialist calls me and says that the game will not be delivered today!!! They won't bring it on Sunday morning either!!! These "experts" did not bother to call me during the WHOLE WORKING WEEK and inform me that they would not be able to deliver this game on time! The 21st century has let me down very much! The vaunted "service", "automation" are empty words! I WILL NEVER BUY ANYTHING THERE AGAIN AND I DO NOT ADVISE YOU, because at the right moment they will dump YOU!!!
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7
April 5
Terrible customer support and warranty department
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January 20, 2022
Guys, I'm sorry if I'm writing in the wrong place. We are talking about the online store itself, the 21st century website. The most terrible online store. I've never met the worst in my life!!! It's one thing in the photo, but in reality it's completely different. Game, not a commodity! Especially if you want to take something in installments
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6
1
November 21, 2022
The delay in the order is already clear. Waiting for a response to the request from 12-30 to 23-35 pm. The answer is no. I refused the order.
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7
January 2, 2023
The only online store with such a volume of sales and service. They always go to meet the client and even to the detriment of themselves.
Yes, shoals happen, but who doesn't have them? The guys are doing their best to make the client happy!
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4
December 23, 2021
Of course this is the best online store!
The assortment is the best, the service is the best,
the delivery is fast!
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8
November 24, 2021
04.11.2021 an order was placed for a voltage monitoring relay! Everything was delivered on time, but the product turned out to be defective! Where to apply? we want to write a statement to the police!
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4
1
July 13, 2023
Fast, no queue, service.
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1
4
October 9, 2021
We bought ondulin. We cover the roof six months after purchase. A defective sheet was found in the pack. They changed it without any problems.
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2
5
March 20, 2024
short and clear
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3
September 7, 2021
The goods have not been delivered!!! I waited an hour, no one deigned to inform me that the courier was running out of breath.
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9
1
November 6, 2021
I bought it on lease easily and quickly.
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4
April 22, 2021
The prices are not the lowest, I would say, but in general they are normal
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1
4
December 5, 2021
It's good how everything is in the 21st century
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3
January 8, 2023
Great company
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6