5 Element

Rating 4.4
387 ratings
Rate this place

123 reviews

Level 3 Local Expert
October 18
Thanks to the 5 element store. I would also like to thank an employee named Alexander, an excellent specialist, sincere conversation and professionalism helped me feel comfortable, and then I was happy when buying new headphones among a large selection.
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Level 3 Local Expert
August 20
I ordered a robot vacuum cleaner in advance, as I wanted to come and pick it up right away. But at the pick-up point, they told me that only a consultant who is busy can give out the goods. After 15 minutes of waiting, no one came up, and I was in a hurry, and I had to leave empty-handed. I am disappointed in customer orientation, as I spent a lot of time to get to the goods that no one could give me. After that, I don't want to buy anything else, much less order
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Level 3 Local Expert
July 24
We wanted to buy a fan, we chose the model OURSELVES, because none of the consultants could serve us. We just needed to figure out which box the color we needed was in. We approached the consultant, who was free, he explained that the fans were not his territory, that they would come to us now. But this never happened, the purchase simply could not be made. Do not skimp on staff, consultants are apparently not enough, this causes negative emotions among potential buyers and you deprive your store of sales.
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Level 4 Local Expert
September 18
The best!! Kirill, Anton, Maria - thank you so much for your help in choosing. The guys are masters of their craft. They know and understand technology!
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Level 5 Local Expert
August 27
We bought headphones, they turned out to be not working. They tried to refuse a refund or replacement, citing some kind of sign on the counter. I don't understand why the staff of element 5 behaves like this, what is it counting on? That I'll take the broken headphones? Is this an attempt to deceive another simpleton client?
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Level 6 Local Expert
October 1, 2023
Cool store. A huge selection of products. I'm a regular customer here. I like bonuses with which you can pay for the purchase. Friendly staff. Most importantly, you get professional advice.
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Level 2 Local Expert
September 18
I bought a wall clock. They didn't fit the interior. I applied for a refund within 14 days - they refused, referring to the rules. Customer focus is at zero.
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Level 3 Local Expert
November 1, 2023
We came to choose Samsung, but at the same time 23 series. After us, people came in and actively watched xiaomi and all sorts of uavs. The gentlemen consultants managed to fly up to them twice. A little later, and most likely reluctantly, a person pulls up to us-also a consultant who wanted to dissuade us in favor of Xiaomi. Of course, this is the job. Out of politeness, we looked at the products offered, but we needed Samsung. The guy obviously wasn't thrilled, but he started making out a check for installments. Talking about the guarantee, lazy persuasion-everything is like in any store, plus, the spouse noted picking her nose. He is pleased-we are not. I suggested sticking a super-turbo-ultra film on the armor. The cost was not reported, so we went to the representative of the bank for registration, and on the way we looked at the checks. Sizing the film-70 rubles. Compared to the cost of the phone-a penny, but somehow overstated, pa ashushennyam. We returned the receipt, saying that it was cool, but it was too much for us. The check was immediately significantly torn. And then, in the same way with the psychos, this subject retired to the office. Mood and desire are spoiled. The spouse is delighted with the evening. I can understand the lack of profit and non-fulfillment of the plan, because every day hundreds of people come to the store to pay over 3000 rubles for some phone, and it is difficult to replace reputational costs with profit, but thank you, it was fun) have a good shopping, but already in other places)
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Level 3 Local Expert
September 11, 2023
09/10/2023 I bought an electric toothbrush in the Gallery store. Olesya, the seller, advised us. To say that an employee knows the product is to say nothing. I came for an Oral-b brush and the only request was that there be modes. The consultant said that there are modes, while searching for a long time with another employee for how long one discharge is enough. When they arrived home, they found on the box that there were no modes. Without using or opening the nozzles, we came to the store today to return the brush, but they refused us. I understand everything, but the product was not correctly consulted and the fault is not mine at all. If the employees do not know anything about the product, then what is the point of consultants in the store at all? I don't want to go back to this store for shopping anymore.
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Level 4 Local Expert
December 2, 2023
Disgusting attitude after delivery of a crooked product. I'm not talking about this store, but in general the policy of the 5th element. We ordered a sledge for our son. The goods were delivered the next day. The courier asked to sign, the goods were taken away. At home, after unpacking, defects were found: "a dented arc and traces of a soldering curve." We contacted support, to which we received the answer: "the acceptance certificate has been signed, we will not change the product." PS: if we ordered tubing, then according to the store, the courier had to wait until we pumped it up, and then spend the night with us to check if it was going down? Well, I'll attach a photo, just in case
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Level 7 Local Expert
January 8
Why is the purchase process so complicated? It is necessary to take the goods, go to the cashier to clarify the price. Then you need to go for a check so that everything is OK. Then go to the cashier to pay. Return to the inspection area for the product. To take the package, go back to the checkout. I JUST WANT SCALES, not a shuttle run.
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Level 3 Local Expert
March 9
I waited for half an hour until they came up to ask for the goods. There was no one at the department all this time. They did not consult, they did not check for efficiency. I had to run around the store myself to look for "free specialists". When I asked the seller to give out the goods, I was freaking out that I was busy. I was surprised. But the guys stood and chatted.
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Level 8 Local Expert
April 14
The inconvenient organization of the delivery of goods, the professionalism of the consultants leaves much to be desired, some consultants were annoyed when we refused the supplement. guarantees, others on the issue generally ignored us and laughed at their company. An unpleasant impression.
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Level 2 Local Expert
October 17, 2023
Hello. I bought a phone on 10.07.2023, the SIM card slot broke 3.10. 2023. They took the phone, identified a factory defect. I wrote for a refund. It turned out that the warranty is only a MONTH. Sellers do not inform about such a guarantee. I was refused a refund. I do not advise buying phones in this store. Not high-quality goods. The film was pasted badly, moved out. If I had initially been told about the warranty period of a month, I would not have bought in this store.
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Level 8 Local Expert
September 28, 2023
There was a sad case. LG No Frost refrigerator with Wi-Fi. The compressor flew out. The refrigerator is under extended warranty. Contacted the 5th element. The Master arrived a day later. I replaced the compressor, did the necessary flashing of the control, refilled the refrigerant. The result - the extended warranty works !!! thanks to the 5th element for your attention and efficiency. There were no problems in solving the issue !!! It's not for nothing that it means a lot that they bought in the 5th element with an extended warranty. Special thanks to the master - Andrey !!! We will continue to cooperate with the 5th element further!!!
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Level 7 Local Expert
May 19
I bought headphones there, they are very cool and the staff is responsive and friendly
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Level 7 Local Expert
December 10, 2022
The most friendly and professional staff, there is any kind of equipment, if there is not what you were looking for, they will pick up an analog, there are always discounts and a cool bonus system, delivery is on top
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Level 2 Local Expert
August 13, 2023
I rarely write reviews, if I do, then only positive ones. To the store itself on the ave. There are no winners, 9 claims, everything is correctly arranged, clean. But there are a lot of questions for the employees, or rather two employees, who surrounded us like kites and openly dissuaded us from the Bosch vertical vacuum cleaner we chose in the 5th Element online store. I really wanted to turn around and leave this place, but the product was the last and it was in this store. The receipt for the payment of the vacuum cleaner we chose literally had to be torn out of our hands. The Tefal promoter was very obsessive about the superiority of her product, despite the fact that we had made the choice. The cherry on the cake was given a discount coupon for Tefal dishes, which we were certainly offered to use. I just wanted to run....
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Level 2 Local Expert
October 24, 2022
Many thanks to the head of the store 5 element in the Bonus shopping center (Golubka str., 2) Misnik Nikolay Nikolaevich!!! A professional, decent, conscientious employee of this store!!! Thank you so much for the competent advice and help!!! I wish there were more such employees who are trying for the benefit of people!!!
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Level 11 Local Expert
April 19
There is a lot of choice. The consultants are polite and will always help you.
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Level 11 Local Expert
November 25, 2023
I am a regular customer. I always like everything: the assortment, the price, and especially the consultants
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Level 11 Local Expert
March 20, 2023
A very good store. A good selection of household appliances. And most importantly - professional advice and service. Recommend.
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Level 12 Local Expert
September 10
Some kind of left-wing office is engaged in "warranty" repairs, which refuses warranty service for fictitious reasons and without providing any documents. It seems to be a serious organization in which all the equipment has been purchased over the past 10 years, but not a foot there anymore.
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Level 6 Local Expert
January 24, 2022
The store is like a store. But you have to run after the staff. Recently, a washing machine was bought at the Castle shopping center. I haven't seen such a lazy atmosphere in stores for a long time. Sellers walk around the hall and do not pay attention to customers. Until they came up and asked to bring us a consultant, no one moved in our direction. For comparison, when they looked at the car in the electric car, they immediately offered help. But to be fair, in element 5, the consultant guy (unfortunately, I didn't remember his name) explained everything intelligently, answered all the questions and patiently waited until we made a decision.
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Level 5 Local Expert
December 30, 2022
The best team I've worked with. A lot of equipment. Of course, there are shortcomings in the knowledge of household appliances, but I think it will be trampled over time.
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Level 2 Local Expert
November 7, 2021
We visited the store yesterday, we bought quite a few goods. The sales consultant was Vironika. The girl knows the product well, intelligently consulted, answered all questions about the product, works quickly and clearly. The staff is polite. Only good impressions remained.
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Level 3 Local Expert
April 29, 2022
We bought a Polaris brand vacuum cleaner robot. We are very satisfied, they said that he is considered an assistant and will not completely replace the cleaning ... in reality, he cleans well, we also do not go after him with a broom). We have parquet at home, we all walk barefoot and there was a feeling of dust all the time, after vacuuming it became clean and pleasant to walk. Now we always have a clean floor and save time and effort)
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Level 9 Local Expert
October 19, 2022
Awful. When buying a phone for the promotion, headphones are promised, but these are only promises, they are fed breakfast, saying that they are over and will be soon. It's been a week. Interestingly, the same model of headphones is available on sale, but as a gift, as promised, they are not willing to give them. Is it normal for such a store with a name?!
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Level 6 Local Expert
September 1, 2021
For several years, I promised myself never to order anything from this store. Recently I had to buy a TV. Unfortunately, element 5 had a stock TV with suitable specifications. KIVI 32F710KB. Remembering the previous experience, I did not want to order here, but the toad strangled me. I ordered it. A day later, the courier brought the TV, took it out of the box, and put it on the floor. I turned it on for ten seconds, said that there were no broken pixels and folded it back. A week later, I was going to hang it up and when I took it out, I saw scuffs on the screen. I immediately called the store, they listened to me there and said that a week had passed and they had nothing to do with it. The claim was answered briefly: "Good afternoon. You did not have any complaints about the quality and appearance when accepting the goods. The product was accepted by you unconditionally. There are no grounds for replacing the product." But how could I accept it with the courier if he quickly turned it on/off, packed it in a box and left. And there wasn't even a film on the screen. Only at the edges. I'll have to go to court. There is no other way with this office.
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Level 3 Local Expert
September 17
impolite staff
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Level 3 Local Expert
August 18, 2022
I ordered a video recorder. He was supposed to pick it up at the store on Kalvariyskaya. I came and looked - the product is 100% bu. Scratches on the case, dusty, the SD card slot is badly scratched. Complete decommissioning, I do not recommend the store.
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Level 10 Local Expert
November 24, 2023
Customer Orientation Is Zero. They bought a car, connected it, the start button does not work-that's it, the store's refusal to go for a refund, they do not want to do repairs at their own expense, they were advised to go to court. This is nonsense. Not a foot more.
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Level 16 Local Expert
September 11, 2023
Of the disadvantages, only the prices, and so you can order on the website, the choice is large
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Level 11 Local Expert
June 21, 2022
A large and cozy store, you can order goods for pickup and delivery. There are many consultants.
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Level 7 Local Expert
November 16, 2021
One of the ones I often sit with, good choice and staff. I bought a lot of things here and have nothing to regret) the only minus (well, it's probably mine) this is not an SMS message about the receipt of the product that was ordered) and so everything is top.
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Level 6 Local Expert
November 25, 2021
Well done consultants, they explain intelligently, they know their product well. Unobtrusive. Nice to talk to you.))))))
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Level 4 Local Expert
January 31, 2022
We bought a TV set, we were recommended to buy a warranty for 192 rubles, since even if our fault is in the breakdown, they will change us, nothing broke, after 2 years the remote control stopped working, as a result, they answered this is a consumable, replacing the remote control costs 150 rubles, as a result, the store gave a warranty on the TV and the remote control is a consumable.... This is some kind of fraud
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Level 12 Local Expert
December 15, 2022
Competent consultants. A large selection of equipment. The bonus program
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Level 11 Local Expert
June 6, 2022
A terrible store, unskilled workers, said at first that there would be a discount, then suddenly some kind of malfunction allegedly in the system, also *** with the price they wanted, dear customers, be vigilant and attentive when buying any goods in this store!!!
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Level 3 Local Expert
September 8, 2021
The first and definitely the last time I was in this store.I spent three hours buying a phone.They offer a model, tell you what a good model they go to the warehouse and there is none.So four times.There are a lot of unnecessary extras and headphones that are not available as a gift either.How can you put a product on the window that does not exist!!!???This is not a tent in the market..Although there may be more decent service in the tent...
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Level 13 Local Expert
October 31, 2020
I bought a lot of equipment there, and a TV, and a tablet, and a MacBook, and I plan to buy a graphics tablet there for myself by the new year! Very good specialists work there, the assortment is rich, a decent site, in general, I love it)
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Level 4 Local Expert
August 29, 2021
In all stores of the chain in Minsk, as well as in electrosila, the behavior of sellers is outraged. If something is from the budget category, 150 questions, and why do you take it, and to whom do you take it. Then they dissuade you from taking it, with an undisguised hint, take it more expensive, are you beggars and do not respect yourself? Even if you insist on your own, this product suddenly does not exist, the last one is in the window. If they do sell, then the pleasure of buying is zero. Your consultants are the best anti-advertising.
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Level 9 Local Expert
October 26, 2021
A good store, if the staff did not know something, they quickly found someone who knew, they were not rude, everything was super in principle, they even helped to place an order. 4 stars because I don't understand where all the employees were, there were at most 2 of them.
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Level 3 Local Expert
September 6, 2021
I didn't like the service at the Gallery shopping center. I bought a phone and several accessories for it. I had to wait for the consultant for 15 minutes from the warehouse, and then 30 minutes after placing the order. Everything is very long and unfriendly. There's nothing to add a point for. 0 out of 10
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Level 2 Local Expert
April 16, 2021
I bought an Electrolux washing machine in the fifth element in June 2020. In addition to the warranty, I additionally took an extended warranty from the 5th element "Protection +". After a short period of time, problems began, namely: a fungus appeared on the internal elements of the washing machine. I decided to use the warranty, 2 representatives from various independent Service centers came. As a result, they said it was not a warranty case. Then I decided to contact Patio CJSC (5th element) according to the acquired program "Protection +", which, according to the terms of the contract, covers even non-warranty cases. However, it turned out that not everything is so simple: according to this program, element 5 also refused to take the washing machine for repair. After a long conversation, the store still took it for repair to fix the problem. The 5th element was "fumbled" for about a month, as a result, what they did: they replaced the rubber seal and that's it! Mold and dirt were still coming through from the drain hose. And 1 more pleasant surprise: the front panel of the washing machine was chipped and scratched, which simply negated its entire appearance. I immediately sent it back for repair in the next few days. The repair lasted even longer than the first time: it took about 2 months. According to the results of a long repair, what was done: anointed with a brush on the chips! And besides, the paint is not in color! Even the hairs from the brush are left! This is a service! This is a repair that took almost 2 months! Then I sent them for repair again, and they kept them for almost a month! And ask what they did this time! And nothing at all! They called on the phone and said that the fungus is not a warranty case, but the defects of the paintwork that they made are painted over and that's it! Another question is how ... On this we can conclude that element 5 is far from the store from which it is worth buying equipment, and buying the "Protection +" program is generally a deception!
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Level 21 Local Expert
August 22, 2021
I really like that in the store you can always touch the product, ask a consultant about it and order cheaper on the Internet.
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Level 8 Local Expert
April 20, 2022
Overall, not bad. For the 5th element. The staff is not to say that they are friendly, but they will not turn to call it some kind of boorish language. Something in between.
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Level 10 Local Expert
February 16, 2022
It takes a very long time to get a loan.... Wednesday / 1 employee / 2 hours standing. Customer focus is on top (sarcasm). I will avoid buying something here by any means.
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Level 3 Local Expert
May 3, 2022
A great store. Polite sellers. They do not offer any marketing tricks, unlike the same Electric Force.
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Level 5 Local Expert
May 27, 2021
Any company needs to learn from this organization. The most responsive and professional staff. You can come without knowing anything about technology, and leave with a lot of knowledge as an employee of an IT company.
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