5 Element
277 reviews
September 12
Recently, my wife and I decided to upgrade our kitchen appliances and turned to the store in search of premium models. Alexey, the consultant, met us, and we were completely delighted with his service! He is not only well versed in the assortment, but also knows how to share important information that helps to make the right choice. We were looking for high-end embedded technology, and Alexey spoke in detail about each device, focusing on key characteristics and advantages. Thanks to his recommendations, we chose the perfect oven with a microwave, refrigerator and a premium dishwasher. We recommend this store to everyone — they really care about customers here!
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August 15
A good store! There are many vendors in the store (employees from suppliers of various brands of goods) and their interests overlap in selling their goods, which must be taken into account when buying goods. Shoals of store employees happen, no one has canceled the human factor, but they are handled promptly, sometimes even with a visit to the buyer's house. My friends and I are shopping in this store.A sharp jump in negative reviews in July is a competitor's promotion - another proof that the store is good.
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December 7
I was very pleased with the staff, they chose everything turnkey. I needed all the appliances in the kitchen. Consultant Vladislav suggested and guided everything . They didn't try to get something in, but told me about all the pros and cons, they all bought it and were delighted with everything. The best consultants!!! Only on Denisovskaya Street, we were in different fifth elements, but it's always nicer here
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August 5
A very large hardware store. There are a lot of things: starting with a simple frying pan and ending with a huge TV. There are no complaints about the store as such. But to the network as a whole...
Because some services cause negativity.
There was a case when I bought a refrigerator and with it a door-hanging service. Without going into details, I will only say that the service was not provided by a subcontractor. I had to quarrel and demand a refund for a completely unpaid (but 100% prepaid) service.
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November 24
The consultant was so keen on selling additional services about additional guarantees and xs of some kind, which is not clear what is needed and what is better than Yandex and everything else that I can put on the TV myself, that when asked to choose the right bracket for the TV, I gave out such a hat without the necessary bolts, on which it should be hung, and not TV.
Bottom line: the modern world is evil - your additional services, what's in the Poppy, what's at the gas station, what's in the 5th element, the desire to increase the check and the eternally dissatisfied faces of sellers who are refused, kill all the pleasure of buying. All scripts are focused on this, and the basic things, then why do you need a CONSULTANT, go by.
The next time is online only.
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September 29
I bought a TV in this store, faced with the unprofessionalism of the consultant. The seller helped me pick up the TV, as I said that I wanted to visit it immediately on the wall, immediately issued a master, while completely forgetting to say that the bracket is not included in the package and installation services. Accordingly, the master just came to watch my TV. Also, during operation, it turned out that the remote works for at most 5 minutes a day, 4 days have passed since the purchase, I call them at the service, explain the situation with the remote and get tremendous help for 40 minutes, which consists in turning on and off the TV and poking at the dead buttons of the remote. Since my resuscitation did not help him, we decided to send a master. We made an application, the next day they decided that I had nothing to do and resumed communicating with me via messenger. Then I already lost my temper and filed a complaint, deciding to return the TV to them, which is just a problem. The consultant apologized to me, i.e. the management is not responsible for what happens in their store. A pathetic position. PS I went to the store on the weekend, it took the consultant a minute to realize that the remote control was not working. Replaced with a slightly better used one. My foot will no longer be in element 5, I actively advise not to deal with them. The management is silent. Although a written review on the site is considered as an entry in the complaint book.
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November 28
There are no questions about the store and the staff, the guys are working, well done. But why sell a product for which I can't buy a battery???
A year ago I bought a vertical vacuum cleaner karcher vc-7, the battery lasted for 1.5 years and it died. Everything is fine, but even in the service center and in general in the Republic of Belarus you will not find a battery anywhere, and if you find it, it costs half the cost of a vacuum cleaner. Tk karcher is under sanctions!!! It is better to buy another brand. I did not think that after buying this vacuum cleaner, now I will get an old and proven LG, because there are no batteries in RB. СюрприIiiz!!! The disappointment in the purchase is 100%.
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August 5
I thought that consultants were needed to answer questions of interest, and not completely discourage the desire to visit this store. I spent a week choosing a smartphone for myself according to certain parameters and now I came to this store for a purchase. I was surrounded by consultants so that my husband could not come up to me to stand next to me. After hearing the make and model of the phone I wanted to buy, they began to openly dissuade me, offering the product that I had not even considered and which (unsurprisingly) it costs 2 times more expensive. As a result, I spent a lot of time trying to explain to them that I want to buy the one I came for. After one of the consultants argued that I was a girl and I chose by the cover, not by the quality, I turned around and left. As a result, I bought the smartphone I needed in another store without unnecessary opinions and persuasions that I needed exactly the brand that was more profitable to sell. In general, element 5 has long deteriorated in terms of service quality, but it is already reaching outright rudeness. We will not buy anything else there
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November 3
If there was an opportunity not to put stars at all, I would take advantage of it!
I placed an order in the online store for Kitfort equipment, as a gift there was an irrigator.
About the delivery, the courier PUT a GUARANTEE on all equipment, including the irrigator!
After 1.5 weeks, the irrigator stopped working, although it was used according to the instructions.
I contacted the store on the issue of warranty repairs, which was refused, since it was a gift, to which the legal department added an article on the contract of sale and donation, it is not clear what this is for, if there is no contract at all.
As a lawyer, I did not understand this answer.
I will contact you in MARCH for clarification.
Since I sincerely do not understand if the guarantee for the gift is not valid, why did the employee put it on me when delivering it!
If they hadn't given me a guarantee, then there were no questions at all, and I never buy equipment without a guarantee, I would naturally refuse the entire purchase in this case, because the same equipment in another store was more profitable, but the store also offers a gift, the cost of which is clearly already included in the cost of the purchased equipment.
Previously, I always bought equipment in the 5th element, now of course I will not, because this attitude towards the client does not suit me, employees who apparently have not been trained or have not studied the terms of the promotion are misleading.
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October 19
I ordered delivery many times and everything seems to be fine .
The appearance is good, everything is clearly located and the room is always clean, I did not notice any dirt.
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September 3
I am very grateful to consultant Alexander Rizhkovsky for the high level of service. A professional in his field. Thanks! We chose the product thanks to him and are very satisfied.
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July 26
Apparently, the employees of this office themselves write positive reviews. I bought an e-book. It had not yet been opened and shown, when an employee appeared like the devil out of a snuffbox and immediately began to tell me about the expensive repair of the book, in case the screen breaks. I didn't ask anyone how much the repair would cost! This is an ordinary divorce for an additional one.a guarantee, and a very persistent divorce. If you want to stick something in, learn how to do it first. Breed your relatives for these extras.guarantees.....And if you ask sellers something specific about the product, they start asking each other. Because they are taught one thing - to sell something for more and more.a guarantee to him.
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November 3
Ivanov Kolya is just a handsome man. The best consultant!!! You have a great future ahead of you for your good nature.
It's nice to go shopping with such people. We will contact you again. Now if the 5th element is on Denisovskaya Street.
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November 16
The product was selected on the site, its availability was displayed in this store (on Denisovskaya Street), upon arrival at the store, there was no product, the consultant, at the request of the client, followed the search / warehouse, where the product also did not turn out. An hour later, after visiting the store, the product was added to the cart on the website and ordered for pickup from the same store, after 5 minutes an SMS message arrives that the product can already be picked up from the store)). Thank you for your work and efforts. For me, personally, it was not difficult to rush "back and forth" from the street.Mogilev, but for some, this is not entirely acceptable.
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September 4
All consultants are erudite, literate, knowledgeable.The team is cohesive, positive and friendly. Good sales and profits!
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November 30
A good store. Nice sellers. Thanks to the seller Vitaly for the quick registration of my Samsung TV and the guys for the timely delivery. 🙂🙂🙂
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July 18
I bought a washing machine, it says on the website it will be delivered today. We called - there are no available cars, we will deliver them tomorrow. It turns out that it was delivered a day later than promised. I ordered the installation and connection with the machine immediately on the website. They said they'd call back. They didn't call back. I dialed the call center, they said we'd get in touch right away. The master contacted us after 12 hours. And he said that he could only come in a day. Instead of the promised day-to-day delivery, at best the car will work in three days. The service is at zero. I will not buy here anymore
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December 1
This store has excellent staff, high-quality goods, a flexible discount system, and a very large parking lot.
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October 31
A great store. Prices are almost lower for everything. Friendly staff. Installments are quickly arranged on the spot.
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July 27
Some sellers are unqualified. Instead of offering to buy a product much more expensive, while coming up with absurd disadvantages of the product that the customer came to buy, they could really reasonably bring the advantages of the product that they offer to buy. Unjustified imposition of a loan.
Absolute ignorance of the assortment and characteristics of the product that is presented in the store.
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December 18
The consultant is inadequate to the question of whether there is a Samsung phone in the window that is not a dummy, said "there is, but I will not activate it," took out a box with a phone, put it on the table and says "open it." Who are you hiring there? I came to see the phone live, why should I open some boxes with phones? Why can't you say that there is no one in the window? It's crazy.
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September 5
The impression of the store is terrible. Consultants behave rudely with the buyer if he does not understand something in the process of buying goods. They are rude and rude, as if we have already become personal. There was a boorish girl in the installment department today, who was also rude when I asked questions about the installment plan. For the employees of this store, the customer's ignorance is an excuse to spoil his mood with its great importance
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October 15
The stated information about the product does not correspond to the real one. During the proceedings, none of the employees sees information about the full set of accessories on the website in the product card, but convince them otherwise.
The purchase was not a joy
But everyone knows about the extended warranty and they are obsessively trying to sell it, up to - "why don't you want to?"
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August 28
The store is good, the selection is large.
If you order online and cancel the order, despite the fact that you immediately order a similar product, the order is not canceled and notifications arrive that the canceled order has arrived, the shelf life expires, and then that the deadline has expired. I picked up the new order on the same day
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August 9
Extremely long service at the checkout!!! To train interns during rush hour and make people wait for half an hour to pay (the product is selected and postponed) is not quite an adequate move
The same way!
Cashless service takes place at a single cash register and closing it for collection at rush hour is a "stroke of genius"
Very slow and very unfriendly
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November 5
5 years ago, I did not understand who goes to such stores if you can find the same product with prices 500 rubles cheaper in online stores?!
However, now I am a regular customer of buying various equipment in the network of this store and that's why!
I bought an EXPENSIVE phone from a seller in an online store (it was posted on a well-known website with 3000 positive reviews), with a receipt! 2 years later, I learned from the investigator's call that a phone was sold to me, which was taken in installments!
Therefore, even with an overpayment (not always, by the way), but I buy in the official real store.
By the way, real points are accumulated here, which can be written off.
And you can also apply certificates for a "Motorcycle card", that is, it is really significant (I managed to reduce the purchase price by 100 rubles)!
I have already used both the RETURN of the goods and the REPLACEMENT of the goods, everything IS LIKE CLOCKWORK!!!
Well, a BEAUTIFUL, LARGE PAVILION with employees who really help you choose everything, and do not run away from you, this is only a PLUS. As well as the online store of the network, by order of which the goods will be delivered to the nearest store of the network, it is also CONVENIENT and PLEASANT.
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September 28, 2023
A great store, always a lot of promotions. A wide range of products, polite and attentive staff. The consultants are well done! You can apply for a loan on the spot, if necessary. Convenient location. There are two types of parking, underground and near the shopping center
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October 9
Very good attitude of the consultants explain everything in an accessible way.and in general, excellent service!!!
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June 9
A good store. They came with a child, they found a table for him with fresh coloring books and sharpened pencils. Although in some stores of this chain, pencils are all filled in and coloring books are over.
There is quite a large selection in the assortment, the staff is not intrusive, they came up, asked if they needed help and left when she said no.
The service is excellent.
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July 31
Thanks to the store staff.We helped in resolving the issue with the online store in favor of the buyer in accordance with the law.But the online store should study the laws
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May 13
I ordered a DVR as a gift from this store, but without waiting for confirmation, I came to the store to buy it, as it was listed in stock. I was confused by the fact that they sold the thing without factory packaging, i.e. opened, and at the same time assured that they always do this and that it is impossible to buy packaged, they say they are necessarily hidden for verification. A few days later, I was in the store on other business and just received a message that I could pick up the order. For the sake of interest, he came up to ask and look at my order. It was in the factory film and could be sold in this form without any problems. The seller, it turns out, simply deceived them that they were allegedly obliged to open the goods. I don't recommend going to this store anymore and I don't recommend it to anyone. Outright deception is immediately banned, without options.
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July 2
In the store on Mstislavets, the girls at the checkout communicate terribly. Some kind of undisguised dislike for the buyer. It's not the first time. The questions are answered even with some kind of aggression. Despite the fact that I communicate quite amicably. It's very unpleasant after this store inside.
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August 3
A separate type of service. A crowd of young people whiling away their working hours with empty conversations. I go there to pick up the goods ordered through the online store and it's a whole quest. At first, they search for your product in the rubble for 5 minutes, then they call one of those guys to check the product, interrupting their fascinating discussion. Over the past six months, I have picked up the goods about 5 times and each subsequent service is worse than the previous one. The guys don't know what subordination and a sense of tact are. When purchasing an induction cooker, a question was received from a "specialist": "do you even have special pots?" Seriously?) Are these your additional sales? I don't want to bring up other people's children, they have at least parents for this and at most an employer, who, apparently, puts up advertisements for admission in disadvantaged areas on the entrances. If there is an opportunity to purchase goods from the wrong place, I always use it.
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November 18
The staff is not very polite and friendly, they want to impose different extras (paid subscriptions, insurance, etc.), the 5th Element itself is not bad:promotions,discounts, bonuses👍
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May 20
05/19/2024 my husband and I visited a store to buy a TV.The desire to buy something disappeared after a consultant came up and began to "sniff" televisions, the brands of which we do not consider fundamentally.Not listening to our opinion and our wishes, he continued to walk and persuade....As polite people, we silently turned around and left, deciding to purchase the product on another network.Unfortunately, we don't want to use this network anymore, good luck element 5!!!
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June 11
A huge store, a large number of goods in stock and on order. There are not many queues, there are always promotions. Good and high-quality products.
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November 21, 2023
Great store. I bought a coffee machine quite recently. Successfully bought at a lower price than everywhere else.added a bunch of bonuses for the next purchase. Also thanks to the consultants who went to the meeting and made an installment plan not for 6 but for 12 months. A review of the purchased coffee machine will soon be on my YouTube channel. @D1mon4ig
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March 13
Extremely intrusive service)
1) they ask what are the expectations of the price. You answer "400-450r". They lead to a product for 699 with the words "we recommend this, it will be perfect for you." Shta?))
2) well, they try to cram in a bunch of additional goods and services, and when you refuse, they start spending time asking "why?" "why?" "or maybe let's buy a more expensive one?". It is clear that all stores have a goal for a person to spend as much as possible, but here it is done as unpleasant and annoying as possible.
I'd rather just go look at them, and buy them online, in some other store.
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November 24, 2023
Great store, polite staff.
Helped to choose the right model, consulted all third-party.
We were given a cumulative bonus free card. I recommend. I will continue to buy here.
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November 24, 2023
And so, I leave this negative for the entire team of the 5th element, especially those who work on the warranty check. The phone, vivo v25 pro was bought a year ago, after 2 months a crack on the 3-5mm case spontaneously appeared near the camera, I wrote an application for a warranty check, an allegedly third-party office checked, there was no verification, since there was a small dent at the bottom of the speaker, the result was that mechanical damage was recognized as non-warranty.
And the meaning of this review is that I am sure that the damage to the speaker did not affect the crack of the case in any way. The photos were taken on 11/24.23. That is, he is still for 10 months with a crack without changes, it's a shame only that he was not even given for inspection. Underwear in the 5th element has never in my life, as if it were not pressed. Better kufar bu, online and online store search, than such an attitude to the buyer.
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January 3
A very large store. But lately there have been few products on the shelves. For example, I really wanted to buy a speaker system, I came to see it and there is not much choice. It costs 6 pieces of speakers and there is nothing to choose. There are no cameras available, although 5 years ago there was some choice. Sadly. There is little choice for small appliances. Basically, there is a large selection of phones and televisions, refrigerators.
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February 7
The girls at the service desk do not know how to communicate at all, for every standard request like "I want to exchange a low-quality product for a new one", they answer that this is impossible. And only when I told them about the law on consumer protection, described that the product was purchased less than 30 days ago and I have all the rights to it, because the product has a defect, the girls at least stirred a little. They tried to convince me many times that I was wrong. Employees do not know the laws, they communicate passively and aggressively. When I said that I would write a claim, they replied, "Oh, do whatever you want."
The service is zero, there is not even an idea to listen to the client and try to help.
The funny thing is that they refused to register a service request, because "you came 3 minutes before the end of the store, we have already closed all programs."
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December 1
Very friendly and professional staff and a great choice
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June 29, 2023
The store is chic, spacious and the assortment is pleasing. If there are any nuances in the quality of the product, this is solved without any problems. The obsession of the sellers is a little annoying, everyone is trying to get into the wrong thing why you came))) And so everything is super!
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December 14, 2023
Dissatisfied with the service! We are dissatisfied with logistics! Lately, consultants have also been very unpleasant surprises. Sometimes such strange things are pushed in... in one store of this chain, they desperately recommend one thing - in another, the same product is frankly omitted ... saying that only a child will not understand that this product is terrible… so it was with the purchase of a vacuum cleaner and with a washing machine, dryer. And our situation with the purchased tubing from them is just the limit of indignation! Usually, when the prices in the store are significantly inflated, in conjunction with competitors, then the service and approach to the customer are such that you understand what justifies your expenses. And here... the attitude is terrible!!!!!!!!!
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November 12, 2023
the store is good, there is no dispute, the employees are full professionals, there are no questions for them either, but the network itself is the fifth element, it has already become a monopoly that displaces other stores dictating their prices and people have to buy, often sellers have plans for specific goods and they sell these goods to ordinary people who do not even really need a rare case when sellers there are precisely understanding views that need to be offered and customer orientation wants to leave the best
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December 15, 2022
A good store where you can buy household appliances, computer prices at a good price and a fairly good choice. Consultants will tell you everything you need and pick up the product on request. I personally purchased almost all the necessary kitchen appliances there, I recommend
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August 8, 2023
Being a regular customer of this chain of stores, I also faced a problem!!! In 2020, they purchased an LG TV for almost 3,000 BEL.rubles (at that time one of the not cheap ones), the seller also advised the program ," Protection +" Allegedly this is an additional guarantee for non-warranty cases!!! In August 2022, in the morning, turning on the TV, there was no image, sound and the response of the remote control was present. We asked the store for help. In the department, we were advised to hand over the TV for repair, because a courier arrived and took it away. Yes, we installed a tracking protection application, according to the data for the month of August, the repair part was supposed to arrive on October 10, 2022, we did not want to go without a TV for 3 months, and after contacting the store for the 2nd time, we were advised to pick it up ourselves and take it to the LG service center, which will repair it much faster. As a result, when we took the TV there ourselves in September, it turned out that the train was allegedly flooded!!! But no traces of the bay have been revealed!!! They say it could be like condensation, like any other accumulated moisture!!! Question: why was there no such problem when the TV was first picked up and taken away?! Did you immediately start ordering spare parts?! The primary repair was not performed as indicated in the warranty!!! How the liquid accumulated on the plume is also a big question!! Once again, turning to the store, the TV was taken away for the 3rd time and already there they pointed out that the liquid was poured without a place of entry!!! According to the protection + store, the coupon refuses to provide 80%, the terms for its provision are not specified in the contract, they could not explain the terms at the information center either, although they were going to purchase the new model there, now you just have to think about whether it is worth buying an unnecessary document for money, which does not play ANY role!!! WASTED MONEY, TIME AND NERVES!!! According to the results for October 11th, 2022, the issue has not been resolved!!! There is only one conclusion! The flooding occurred 10,000% already where it was taken for the first time and in order to avoid responsibility for their jamb, they acted in this way. The network does not value reputation! Not a little money was spent, precious time was spent, and trust was undermined!!! It's worth thinking about where to go shopping, now most likely in an electric power where they value their customers!!!
The store's answer
0
1 comments
The official response
is 31.10.2022
Good afternoon!
According to the terms of the Contract for the Protection + program (Contract), within 12 (twelve) months from the date of purchase by the Client of the Protection + Program, a single elimination of defects caused by foreign substances and liquids entering the Product is carried out.
If the Service Provider recognizes the inexpediency of repairs or the impossibility of carrying them out, the Service Provider issues a coupon to the Client.
Details of the terms of the Agreement can be found on our website.
Just on the off...
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July 4
I placed an order for an iPhone in installments without overpayments. I came to the store to pick up the order and sign the documents. As a result, they tried to fool their brains-they offered not an installment plan, but a loan, they listed a bunch of loan terms. One question is "Why?" if I immediately informed the deadline and the initial payment of the desired installment plan. Dear sellers, your persistence during the imposition of additional services and goods is terrible, I have not yet issued an installment plan, but the specialist already offers to buy a special charging unit, some kind of "protection" package and paste the glass. The story was longer, but I decided not to write everything. As a result, I bought it for the 21st century - everything is clear there, quickly and without imposing any nonsense.
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December 19, 2023
A terrible store , we bought two products , one did not fit and refused to return it a week later , although they assured us that they would be able to return it , and the wireless mouse broke after 2 months of use , I strongly do not recommend the store .
When selling phones , they do not say that phones , in particular Samsung , go through parallel import and with Caucasian firmware , while deliberately keeping silent about the defects of these phones , they are happy to sniff . I hope someone 's comment will warn you against buying goods of this quality.
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