A1
332 reviews
November 5
According to the online store: advantages - free shipping, modern website design, confidence that they will not sell the Chinese or buggy version of the gadget. Disadvantages of the site and service:
1) on the site, consent to promotional mailings is immediately required from the phone, you can safely disagree - you will be able to use the site, but it looks as if you will not be allowed to go further without consent, 2) it is unclear where to look for information about delivery conditions - I saw the link only when I came from the general site, and it was necessary later - I had to to call, 3) when placing an order, it is not obvious which fields are required, it is inconvenient to enter the letters of the passport data (if you entered them in Russian, you cannot correct the letters separately, you need to re-enter the entire number), 4) it is unclear on what conditions payment from a mobile account works, you had to call to ask, 5) you cannot choose the date and interval delivery, the courier calls back the next day and says he will bring it in 10 minutes, I suggest the next day - he cheerfully agrees. 6) the widget of video experiments (by the way, they are already without video - consider it support, but the name remains) only on the main page, when it has passed on, you need to reopen the main page to call or call 150. "Video"experts: 1) who will you get to - the first call is pleasant, the second is spatial, not specific (and sometimes out of place) the answer to the question, as if I was reading general information from a piece of paper, hence the feeling that you are not heard or understood and an unnecessary waste of time and emotions, 2) for comments - objection, dispute, responds with me and no apologies (Order payment and delivery: 1) online payment may not go through for some reason (either a special case, or on weekends, or the human factor), and the money will unfreeze within 15 days, you will have to pay by card upon delivery, 2) the courier calls 10 minutes before delivery and asks to speed up when you say that you will in 15 minutes. To the remark that since the buyer cannot choose the delivery interval, you need to adjust to the client, he declares that he will not adjust 5) for some reason, in the contract for the purchase of smart scales, there are points about playstation, SIM cards, cables, batteries, which are not included in the product package, you spend time reading and comprehending unnecessary information
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June 27
I really didn't like the attitude of the staff. I wanted to order a certain service, but both consultants (they were mostly guys) looked at me condescendingly. The attitude was the same. I immediately warned them that I was very tired and could "blunt". However, they were disrespectful to me, but condescending. As if I were a narrow-minded person, although I was just very tired and it was really difficult for me to get information then + it was especially hot that day. I am very annoyed that the first consultant, instead of explaining about the service, told me to READ THE DETAILS ON THE BENCH AND Not HOLD UP THE QUEUE. Is this normal at all? Disgusting staff service. The second one sent me, but it was obvious that he did not want to continue serving. A1 disappointed me very much because of its employees. Moreover, this is not the first time a similar situation has occurred. The previous time, a male consultant imposed a service on me, after my refusal, he yelled at me and hung up on me.
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5
2
July 19
The staff service leaves much to be desired. Consultants behave as if the servants are asking them a question, and they are at least counts and barons here.
Would it be easier for you to close this office if employees do you a favor when they come to work?
Moreover, they perform it carelessly.
Turning to a consultant with a question, you get an answer with such an arrogant face that you immediately want to leave this office! I had to go to the crown castle, where the staff is always friendly, unlike the staff at the office on the international.
And for the first time, here on the international, I saw an employee of A1 company who rolled into the workplace with a glass of coffee!? There are questions about corporate ethics!
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3
October 31
A1 arranged a pre-order for Apple AirPods 4 headphones, where the end date of the promotion was October 18. Upon the occurrence of this date, a1 decided to change and increase the pre-order period to 30 numbers. And what do you think. After the 30th, they started selling headphones...... of course not, having again extended the pre-order period to November 11, and I think this date is not the last. In my understanding, the end of the promotion is the start of sales. However, a1 probably doesn't think so. (After all, there are suppliers with whom contracts have been concluded for the supply of gadgets and from this they write the terms of the pre-order. But it's probably in normal companies.) Then why announce something that you don't have and when it will be unknown. When communicating with representatives of the online store on the evening of 10/31/2024, they themselves do not know when the goods will arrive. I wanted to order for a gift, but the dates have already passed and there are no headphones and it is unknown when they will be. If this is the case, why not end the promotion, temporarily remove them from sale and apologize to customers.
And yes, the mobile Internet in a1 is very bad. I have been using a1 services for a long time, but I will probably close all obligations and think about changing the operator.
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November 1
This is the last month of using this "operator".Contact center- can't get through in the evening from the word at all, why are people sitting there???It's absurd...There are no sensible answers from the consultants, you understand more than they say, but you are tired of hanging on the line after 22.00 while they are sleeping and sharpening donuts with coffee (information from a retired employee).This is not related to customers...
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November 5
I would like to leave a review about the A1 cellular communication salon, which is located on Denisovskaya Street, 8. If you want to buy a phone, then you definitely are not here. For a whole hour, they made out the purchase of a phone, despite the fact that the payment was made without installments! No one is interested in the buyer. One consultant went to lunch, the other does not know how to properly process the documents. This is the first time I've come across this!
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July 20
There is no worse company. Never come here. Unilaterally, they change the terms of the tariff as they want and do not even warn the client about it. They are paying money and fines for everything they want, and you will not prove anything to them. They are openly rude on the phone and make it clear that people are not important to them as customers at all. Terrible company(((
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5
October 25
The worst mobile and home Internet in Belarus! I do not recommend connecting, I had the maximum tariff for home Internet with TV , the cost is 65 rubles per month , failures every week and the connection speed when measured by Yandex is 4 MB . The situation is the same with the mobile Internet, it simply does not exist practically.
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October 7, 2023
We came as tourists to the Republic of Belarus for the weekend. I liked everything very much, and, perhaps, the only unpleasant moment in less than two days is a visit to the A1 salon. The office itself is cool, everything is modern, spacious, light - there is something to compare with. It opens early in the morning. And I didn't like that I was deceived. We needed a SIM card with a Russian passport. I clarified that we had come for the weekend. They offered us a SIM card for 25 rubles. It is cheaper, of course, a little bit than to go online twice from our Russian. I clarified whether this is the most inexpensive offer. They assured me that yes - "this is the smallest package." Valid for a month. Already at home I read that there is a weekly tariff for 10 rubles.
A1 salon management - decide for yourself, it will probably seem to you that the employee should be rewarded. It was 23.09.23 at 09:56 in the morning, it seems, at the 1st checkout. We will definitely come back to Minsk, but we won't set foot in A1 again. On the contrary, we noticed Life!, that's where we'll go
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29
1
August 9
The staff treated extremely poorly, looked from a high point of view, they haven't given installments yet, they said a lot of loans, etc., in another store they didn't issue everything in a1, I don't advise you to take something from this company, they were ready to take the phone but didn't approve the installment plan, so I don't advise
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1
October 25
I don't care where to write a review, but on Friday my only holiday is to play tanks, but I come home, and the Internet doesn't work here, throws me out of the game, thanks A1 for high-quality service, you are the best (most likely there are no questions for employees)
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October 15, 2023
Many thanks to the operator for the student action – Internet, unlimited and video service for adequate money. There are no problems with communication, there is excellent speed on the Internet (and it catches even outside the city, I often go to my parents near Minsk in the direction of the Green). I can separately mention the video service, firstly, there is a large selection of high-quality content, and secondly, only VOKA has a normal selection of films and cartoons in Belarusian in professional voice acting (I have not seen anywhere else). A1 is really the best operator for me both in terms of the totality of quality services and the price for students!
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3
7
August 8
Excellent, fast, courteous staff. Who will help, solve, explain any question regarding communication
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1
July 5
The quality of home Internet services is disgusting. frequent breaks, speed mismatch. When connecting, they threw the cable into the apartment and that's it, then do it yourself. At the same time, money is withdrawn regularly, and when contacting the support service, we have no problems.
I do not recommend it to anyone
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4
October 27
Roaming and Internet in Minsk works without interruptions, I didn't even notice that I was not at home. Everything works fine, it practically flies.
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October 9
Terrible service. When transferring the home Internet to a new address, they were not fully connected, because they did not have free ports. They said everything would work within 48 hours. It's the 5th day, no one can give an answer when everything is done. With such service, you need to leave other providers.
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1
October 3
They became very intrusive. Not only do they call, imposing their services, they also come home, and if they refuse, they are also rude! A1, do not turn into a bottom, train your staff to communicate with people and do not impose your services!!!
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1
July 13
Minus 5 stars. Disregard for customers. The connection fell off, the consultant, who had to wait an hour, responds in style: we apologize for the inconvenience. There has been no connection for 3 hours.
The company is disgusting, because of the lack of alternatives, we have to put up with this game.
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2
September 20, 2022
Всё красиво, высокотехнологично, чисто. Персонал вежливый, на все вопросы ответили. Выбор товара хороший, для абонентов есть акции - было время рассмотреть, так как в очереди на консультацию простоял долго - около 45-50 минут, хотя людей было не много (но если честно, дозвониться на номер 150 в А1 по времени больше занимает, а если оставляешь заявку на перезвон, связываются не всегда).
Парковка рядом (по ул. Интернациональной вдоль дороги) платная, днем почти всегда заполнена. Так что рекомендую доехать на метро до станции Октябрьская и там 2 минуты пешком.
3
7
October 3
They counted the corpses. The number was counted 1315 rubles for overspending traffic twice the tariff , the tariff costs 13 rubles for 10 rubles , do not contact them ever
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1
December 2, 2023
A good connection is all.
An error occurred in crediting cash (a large amount - 900 rubles)
There is a receipt, but there is no full name in the receipt. It is clear that she is to blame, but A1 could not offer me a solution like that. He asks the post office to enter the full name by hand and make sure to put a seal, but the post office does not have a seal!
There was neither the opportunity nor the desire to freeze money on the company's account for 4 years.
I talked with 4 employees of the company. Everyone was just sympathetic.
I was looking for a way out myself, no renegotiation of the contract with the preservation of the number could guarantee me, nothing.
As a result, I had to change the operator. Then go to the office for a refund, but that didn't help either. Almost a month has passed, the money has not been returned, and in general the application was rejected due to the lack of a receipt. That is, it is normal to appropriate someone else's money and find a reason not to give it back!
It's a miracle that I didn't throw away the check, but the issue has not been resolved yet.
I was thinking of returning, since another operator has big problems with communication, and all relatives are on A1. But I definitely won't, and I don't recommend it to anyone!
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10
3
July 10
Home Internet from A1 is the worst thing that has happened in my life. Lies on every word. The most expensive Internet in my life . I can't wait to forget it like a bad dream
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6
June 22, 2023
А1 - оператор мобильной связи в республике Беларусь. По приезду из Москвы в Минск сразу пошёл в центральный офис, чтобы купить СИМ-карту и быть на связи. Всё красиво, электронная очередь, вежливый персонал и прочее. Тариф на месяц примерно 450 рублей РФ при большом трафике и куча звонков по стране.
И тут возник нюанс! ЭЛЕКТРОННЫЕ СИМки, то есть е-SIM, приезжим НЕ ПРОДАЮТ!!!
А физическая СИМ-карта мне была не нужна!
Вывод: этот оператор задержался в прошлом - не в состоянии оказывать современный сервис!
PS. У другого оператора вопрос решился за 2 минуты - e-SIM продали по российскому паспорту без лишних вопросов, чуть дороже только.
8
August 10, 2023
Снова потребовалась помощь А1 и как всегда все быстро и понятно. Там короче такая схема - подключаешь домашний интернет, VOKA и два номера с бесплатным обслуживанием (а у меня анлимы, это по 30 руб каждый). При этом интернет и так и так был нужен. Пришла в офис, сказала, что хочу, быстро все оформили, проверили адрес - подходит. В общем и целом, сейчас не только с двумя бесплатными номерами А1 на анлимах, но и домашним интернетом, и сериальчиками от VOKA по вечерам. Довольна ли я? Конечно)) рекомендую! Крутая акция
1
5
March 7
I wanted to get an eSIM, they said I was a non-resident, so we won't give it to you. What kind of nonsense is this?
P.S. The network itself covers the whole of Belarus, wherever it is - there is a connection, payment is convenient, without problems. The service in this office suffers, there were 2 people in front of me, who were served by two managers, so I waited 25 minutes to hear the above
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2
1
February 11
I don't understand where so many highly rated reviews come from, apparently they have already started buying reviews for themselves. One of the worst providers for home internet. Be prepared for outages 4-5 times a month in the evening and usually on weekends. I would never recommend this provider. Even if they did the recalculation of the subscription fee or apologized, 0 feedback.
And the mobile Internet leaves much to be desired, it's for show, the speed is only enough to answer everything in messengers.
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15
1
October 29, 2023
We are from St. Petersburg, we went to connect a SIM card for the Internet. I was very surprised by the staff... Everyone doesn't care (if you don't use profanity)... The staff, if you do not ask, will not tell you anything..I suggested replacing the SIM card with a paper clip (in St. Petersburg, such nonsense, poking such a phone at a price of 150k). We came because we needed the Internet, but we won't come here anymore... (think 100 times before coming here)
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10
2
April 21
xs, where to write reviews for employees, but one excellent specialist helped me fix my Internet today, thanks to engineer Maxim for helping me, I'm happy:D
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1
August 8
Связь - отстой
4г- отстой
отношение к клиентам - ниже плинтуса.
Не рекомендую. Если есть выбор, то идите к другому оператору
3
November 25, 2022
Всегда нет больших очередей. Есть в доступе холодная и тёплая водички, приятный и вежливый персонал, всегда подскажут и помогут, и что важно, в пользу клиента. Неоднократно пользуюсь вашими услугами и с удовольствием продолжу это делать. Спасибо!
4
May 14
We bought a SIM card for communication in Belarus, everything was done quickly, everything works
See original · Русский
January 21, 2023
(ps. Глубокоуважаемый эксперт, почему заблокировано фото офиса А1? Вам не нравится, что на нём много машин - и припаркованных, и едущих по Интернациональной? Или Дворец Республики на заднем плане? Просто теряюсь в догадках). ИНТЕРЕСНЫЙ ТАРИФНЫЙ ПЛАН, ДЛЯ ГОСТЕЙ. ВОЗМОЖНО, И С ЛИФТОМ. Хорошее обслуживание в отделении одного из двух крупнейших белорусских мобильных операторов. Благоприятный для российских туристов спец тариф "Без Лимита 2.0": на месяц, с безлимитным и быстрым интернетом, 600 мин. во все сети, по доступной цене 15 бел.руб (примерно 400 российских), предоставляется 1 раз. Вот только два приёмных окна для физических лиц в "пиковый" период может быть маловато. Остальное пространство большого холла занято белорусским Альфа-банком и неким "инклюзивным" кафе (с чего? почему? - и выбор съестного небольшой, и цены высокие). Но в главном - всё устроило, рекомендуем.
Ps1. Ответ на официальный ответ" организации. Повторим: никакой "видимой" инклюзивности в вашем партнёрском кафе не заметили. А насчёт "невидимой" - боюсь здесь и предполагать, с учётом сугубой, хм, "рискованности" для обычного человека нынешних западных (без)гендерных трендов этой самой "инклюзивности" (чтобы Яндекс не блокирнул). А если А1 действительно хочет помочь инвалидам и маломобильным (как реально самой незащищенной категории инклюзивных) - предлагаю профинансировать строительство эскалатора от низа Интернациональной до входа в офис продаж (одновременно входа в тоже самое "сильноинклюзивное" кафе). Или, в крайнем случае, лифта для инвалидов и пожилых туда же. Все вам за это спасибо скажут. И будут благодарны долго
3
November 17, 2023
The most terrible service! In fact, one window is working, and the other 3 workers are sitting in the rest room and went to their jobs only when the queue began to resent that there is a very long service. 5 people in rcheredi a were accepted after 1 hour
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10
1
March 26
Disabling the home Internet is still an epic. If you want to get a contemptuous look in your direction and a conversation through your hand at your mouth, you are here.
Two stars for the fact that the Internet was still turned off
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3
December 30, 2023
The situation is not clear, the Voka TV equipment does not work, and they refuse to replace it. New users should keep this in mind. The work of the front office is non-client-oriented. It seems that for our money we are also to blame for bothering them. Think three times before entering into a contract.
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11
2
July 11
07/11/2024 I worked at night (Internet access is required for work), the Internet disappeared, I called support, for a continuous 3 + hours (the call lasts 1 hour after it resets, and so on in a circle) no one answered. The level of "support" is immediately visible, which is "promptly" ready to help you. I do not recommend this provider, because Internet access has been lost very often over the past 6 months (in my case at night). I plan to change the provider.
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2
October 21, 2023
Conveniently located head office in Minsk. The seller helped me choose the right tariff. The working hours in the morning coincided with my schedule. A large selection of devices.
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1
June 12, 2023
Лишили возможности связи из принципа. Из принципа перейду на другого оператора при первой же возможности, хотя являюсь клиентом velcom/A1 уже лет 25.
Находясь в Бангладеше, связался с менеджером А1 через приложение, что бы узнать почему у отца роуминг перестал работать через пару дней нахождения в стране, а у меня работает нормально (и звонки и смс). Параллельно попросил сестру в Минске подъехать в офис А1 что бы выяснить не по телефону а лицом к лицу. В обоих случаях был получен формальный ответ - "услуги роуминга в Бангладеше не предоставляются", и в тот же день роуминг мне А1 отключили специально и окончательно, видимо что бы больше не задавал вопросов, оставив без возможности пользоваться интернетом-банкингом, интернет-платежами (3D secure без смс не работает).
11
1
July 2, 2023
Отвратительная компания! Каждый месяц нахожу в лицевом счёте всё новые списания! То одну услугу подключат, то другую! Каждый месяц звоню туда разбираться. Каждый раз извиняются. В следующем месяце всё по новой. Да, что вы всё клиентов доите, всё подключаете им всякие услуги невзначай! Видимо у вас целый отдел над данной стратегией работает, как больше сорвать денег и чтобы бы такое клиенту ещё невзначай навешать!
Клиенты А1, проверяйте свои счета за прошлые месяцы, уверен что многие найдут там какие то дополнительные услуги, которые даже не подключали, но платили за них. Будьте бдительны с данным оператором сотовой связи!
17
1
May 31, 2023
Отличный сервис и классные специалисты. За 15 минут до закрытия оформили проконсультировали и оформили две сим карты, загрузили приложение, активизировали и пополнили баланс. Респект!
5
July 18, 2023
Оплатил подключение тарифа 75 byn в начале месяца. Через 2 недели пришёл мастер и подключил интернет, телевидение, телефон. Поработал 2,5 дня и оказалось, что я оплатил только какое то мнимое «подключение», и теперь ещё должен оплатить 40 рублей за пользование. Итого «подключение» + использование в месяц у меня вышло 115 рублей. Мало того, что ввели в заблуждение, взяли вместо 75 рублей 115 byn, так еще и нагрубили по телефону, когда хотел высказать жалобу. Отвратительный сервис.
9
October 25
It's a pity there is no rating of -5 stars! Disgusting home internet! We pay money for air!
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August 19, 2022
В прошлом отзыве на офис на Мельникайте писал, что все нравится, сервис на высоте, но пока не столкнулся с проблемой. Одну звезду ставлю не за обслуживание, а за решение проблемы. Пришлось идти в головной офис, чтобы решить проблему. И сразу возникает вопрос с парковкой, негде оставить машину, зоны платных парковок все заняты.
О проблеме. Брал роутер в аренду, оформляя бизнес пакет, но он некорректно работает, очень часто пропадает связь с терминалом, причем что с таким же роутером, взятым у партнёра, никаких проблем. В сервисе забирают мой, дают подменный, который плохо работает за пределами Минска. На уговоры выдать такой же, так как очень важна скорость интернета, ничего не смогли ответить. С таким подходом мне нужно остановить продажи на месяц, пока А1 будет проверять его. Пришлось купить такой же новый, а не ждать пока починят или забракуют старый.
От А1 не ожидал такого подхода, так как считал лучшим оператором в РБ.
11
1
November 22, 2023
The logic of home Internet tariff plans for new customers is to give them everything, and for customers who are already connected to accept and tolerate that even changing the tariff plan from 100 Mbit/s to 200 Mbit/s is not available for them, because this is the privilege of new customers.
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9
1
December 1, 2022
Здравствуйте, я была в центре "Велком" 29.11.2022 вечером в районе 18.45. Взяла талон на обслуживание физических лиц, работали пять операторов, плюс еще одно рабочее место было активно по техническим вопросам с телефоном. Два оператора были заняты обслуживанием клиентов, а три просто сидели за рабочим столом в компьютерах, я думала, что поскольку три оператора были не заняты клиентами, меня быстро пригласят к определенному рабочему месту, увы, чудо не произошло. Меня пригласили лишь через 15 минут моего ожидания, да еще оказалось, что я не тот талон выбрала. У меня вопрос, почему, когда три оператора не были заняты клиентами, они не приглашали людей по очереди. Почему такая крупная компания, как велком, позволяет себе простои людей 15 минут и более? Почему руководство компании не обеспечивает оперативное обслуживание клиентов? Это огромный минус в работе организации и я буду жаловаться по данному факту в соответствующие инстанции, это не единичный случай, в предыдущий раз я простояла, ожидая своей очереди, 40 минут, плюс меня еще гоняли к разным операторам. И вот такое обслуживание в велком на улице Интернациональная.
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May 19, 2023
Всё на уровне очередей практически нет,приветливый персонал места для парковки и приятная атмосфера внутри.
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September 30
You will be standing in front of the seller, and he will be sitting. They have such a design))
See original · Русский
October 4
Disgusting people work, cheat and cheat a lot
See original · Русский
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August 23, 2023
Хотели купить симку в Беларуси, а воскресенье выходной, по Минску в основном 3g только работает, в Бресте всё норм 4g везде
July 22, 2022
Для этой фирмы вы будете хорошим клиентом только когда выполняете их требования.
Если у вас будут проблемы с деньгами то заплатите ещё гору штрафов. Внимательно читайте каждый договор.
На встречу вам пойдут только при наличии справки.
А ещё есть сторонние организации которые будут выбивать из вас долги. Называют они себя юристами. Но обычно таких зовут коллекторами.
Вообще хорошо думайте если что-то берёте в рассрочку.
И ещё. Даже бухгалтер с 30-ти летним стажем не смогла разобраться в ихних отчётах, которые они высылают вам каждый месяц.
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