Audi Center Minsk
242 reviews
July 8
To say that I am delighted is to say nothing. Moscow dealers, learn how to work. In this center, you feel like you are visiting a premium dealer. And it is felt in everything. I was at the service on July 8, 2024, the master receptionist Vadim (sorry, I don't remember the last name). I changed the Silent blocks of the upper levers and did a camber-convergence. All the work was done first-class and quickly. In the Audi center Altufevo in Moscow, the car was changed for longer!!!than all these works have been done here. Guys, keep the brand on, I'll be coming to you from Moscow. You're just great. I repeat:Moscow dealers, learn from your Belarusian colleagues!
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August 31
They work very slowly. Everyone is so important in suits, but all this beauty quickly gets boring when you can't get what you came for. I also strongly recommend not to take cars to them for checking before buying. They will definitely dissuade you. Instead of just talking about the nuances, letting the person make the decision himself, they paint each of these very nuances as if the car would end tomorrow, imposing their opinion. And their question is: "do we check further, does it make sense? So that you just don't spend a lot of money. I think everything is already clear" The person, of course, refuses to buy. As a result, one did not sell, the other did not buy. And the buyer, according to his stories, has already driven the car to them several times and each time they categorically dissuaded. At the same time, these characters do not think that the car is not being sold at the price at which they are selling. I took the same car to a regular service station, and lo and behold, it sold out right away. All the nuances were told, they said how much it costs to do it, they haggled over the price and everyone was happy. And here it's a disgusting feeling after such a check. I do not recommend going to them to check cars and generally buy something. Terrible service and a complete misunderstanding of how to work with customers.
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November 11
Negative emotions. I came to fix the parking sensors and cruise control errors. It was suggested to make a primary diagnosis to find out the cause. After the diagnosis, they said that the cause could not be found and offered to continue to diagnose the car further, specifying that it would cost additional money. Three hours later, they called and said that they could not find the reason, that now they need to remove the bumper and look for the reason in the wiring of the parking sensor, but today they will not do it anymore. I came to pick up the car and was presented with an invoice for 367 Belarusian rubles, about 11,000 rubles, of which 3,000 and 8000 additional work. And they also voiced recommendations on the car. At the same time, without specifying some of the shortcomings that I had earlier. To my question about the poor-quality diagnosis, I was shown it. In it, I saw that the circuit break of the left parking sensor was indicated. To my question, why, seeing the reason immediately, they did not eliminate it, and they did not tell me about it, but performed work that was not worth doing. As a result, I paid an extra 8000 rubles and did not fix the damage. Fixed a breakdown in the club service. As in the Audi center, diagnostics showed an open circuit of 4 parking sensors, when replacing which, the situation did not change, as a result of which it was found that the wire was damaged. After repairing the damage to the wire, everything worked. There was no need to replace the parking sensors. There was also no need to fully configure the auto cruise system. The system has set itself up. Although the Audi Center claimed that after removing the bumper, a full system setup would be needed. The entire repair cost 6,000 rubles. So I paid 11,000 rubles at the Audi Center for nothing.
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October 4
Thanks a lot to the team.
I was passing through, the quest started.
I went to their service, checked everything, calmed down, gave recommendations, and let them go in peace.
Clearly, quickly, to the point, inexpensively.
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July 22
Good afternoon. Not Hayter! The attitude of AC Minsk to customers does not change from year to year. After replacing the cladding grille, they showed a dirty car and told me to look at work (???). They also installed a detail instead of a new one + the planned one was done in one shift, the other was given out - comments were given with the help of leading questions. With this attitude/service, I do not recommend considering the S/RS versions.
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September 10
I think it's worth coming here just for aesthetic pleasure. Look at the beautiful German cars. And, if possible, buy it for yourself as a gift.
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November 16
Professional service. Competent and friendly staff, excellent coffee is prepared by hand in the cafe.
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October 11
The worst center I've ever encountered in the Republic of Belarus!
Let me explain: we specifically agreed to buy a car, and tomorrow it was sold to others!
There was nothing…
And in the end they said: don't worry, we'll pick you up later.
This approach is unacceptable in a car dealership!
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May 9
I thank the Audi Center Minsk on Independence and Serov for the prompt solution of my difficult issue with the GPS module, everything is fixed under warranty.You're doing great as always. Thank you and I remain your admirer.
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September 22
They promised to call back twice, I'm waiting for a call...
If you promise to transport, then call back. If you are not going to do this, then tell me directly we will not call you back. Call yourself.
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October 24
Ah, well, I just want to stay there and live in this Audi center) beautiful cars, smart people and beautiful girls) What else is needed?)
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August 29, 2023
It's not the first time I've been here to remove component protection. Everything is fast, clear and understandable. Polite staff, a drink as a gift. It's nice to get in the car and see a compliment in the form of water)
It's a small thing, but it's nice. And the price is 260 rubles to remove radar protection instead of $ 300 from garage craftsmen
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July 10, 2023
Thank you very much to your center for the high-quality service and maintenance of the car. I would like to note the high professionalism of Maxim M. from the Service Department - Maxim advised us in detail, made every effort to solve the problem!We carried out repairs on the warranty case as soon as possible.
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September 4, 2023
It looks like there has already been a normal car dealership. This is how it should be in my mind (and time does not make everyone better).
I bought a car there 3 years ago, I still drive. I have applied several times under warranty - they work well. They do what depends on them in good faith. Now I have been waiting (for more than a month) for the cable to come to the front passenger door closer.
Although employees "fall short" on some issues, in general their managers close the problems.
Two months have passed and an employee told me that there would be no cable!!!
He was sanctioned along with something else. And there is no solution to the problem!!
Well, that is, I WAS SENT on a walking tour,,,
I had to go to the management and talk with adult uncles. Replaced by a FIFTH! the day after the conversation.
I think this is wrong.
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February 28
Thank you very much to your center for the high-quality service and maintenance of the car. I would like to mention the high professionalism of Vadim from the Service Department to Vadim
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October 30, 2023
A very good and ideal car dealership , a very solid and good range of cars is presented, from crossover to sports , well done, I recommend visiting this salon
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February 17
It's okay! Only to take money for a car wash at such prices for the service is not serious))) in general, the service is at an excellent level. The Volvo car wash is included in the service.
After the planned one, the husband always comes with a gift.
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August 19
I called to clarify how much the keyless access unit costs, since most likely the car won't start because of it, I clarified the cost of the unit with the manager, they said that the unit was not available due to sanctions. Since there is no block, I will not be able to make repairs, I asked to tell what number of the block I need to buy in order to buy it and bring the keys, to which I was refused to provide information on the number. What is the attitude towards the client? If you don't have spare parts, then it's better to let the car stand?
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April 26
I have been servicing my car at the audi center for many years. Qualified, high-quality, reliable! I advise you!
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September 2, 2023
I stopped by to service the multi-highway, everything was done efficiently and quickly, there are no questions.
There are minor quibbles about the bill. I paid with a credit card, I was not warned that the operation would be carried out as a "cash withdrawal". To clean the chain, a full spray bottle and a cylinder of lubricant were included in the bill, but they were not given to me when issuing the motorcycle. I doubt we've used it all up.
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March 27
A good salon, professional staff, high-quality service! I'm happy with everything .
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July 12
Fedya Is A Handsome Man! He is a salesman from God.
Do not pass by if you decide or are interested.
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November 6, 2023
One of the best car centers in the republic. Excellent specialists, reasonable prices. They will always prompt and help with solving issues in their competence
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July 6, 2022
It's a great place.
It is always clean and smells delicious, the staff is friendly.
The cars are among the best on the market, the service is also good (all controversial points were eliminated without problems). After the service, sometimes they give small but pleasant things (antiseptic, water, etc.). There are discounts when servicing post-warranty cars.
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August 3
I really enjoyed the service and the provision of services. Recommend 👍
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November 2, 2023
Excellent service , while waiting for the car service, customers are offered coffee, fruit. New models are also presented in the salon . The only thing is that there is no assortment of accessories.
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June 17
Special thanks to Fedor Fedkin for his professionalism and individual approach to car sales.
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October 1, 2023
I liked everything - the Parking is large, the staff is polite, the working hours are miserable, the cars are good, there is a choice)
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January 9, 2023
A wonderful car dealership. I did IT for my AUDI and was very satisfied with the service, the quality of the work, and the prices. The attitude towards customers is friendly. The staff is polite and friendly.
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August 27
Friendly staff with a good attitude towards customers
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November 21
I really love this car dealership. Especially on New Year's Eve to come. Everything is done politely, quickly, beautifully.
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January 20
Service level 👌🏻, good coffee. Good location. Far from home, but what to do. We don't have any more officials. Hopefully, for now.
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July 10, 2023
I came to the service with a problem that was not solved in Russian dealers, everything was explained, a diagnostic sheet was issued with recommendations, you decide for yourself, a very unobtrusive service, where you want to come again. Delicious coffee, all managers are friendly, you can feel the static of the brand (except for the girl at the reception, too many show-offs).
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April 2, 2023
The modern center, the staff is responsive, glad to provide services. I advise everyone to service their car here. The prices are adequate for spare parts and replacement work.
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October 12
Excellent service and a very good barista
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February 19
Qualified staff, a large selection of cars, I was satisfied with the process of buying a car
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July 13
Once upon a time, it is not necessary, as for car wash services, you need to check the work.
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January 30
I solved a minor insurance issue for more than half an hour, until I asked another specialist who solved everything. Car washing and calibration took less time than finding out the number of papers.
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November 12, 2022
The level of service does not correspond to the high Audi brand. If you just go in to see the cars, no one from the consultants will approach you.
When we arrived to diagnose our car, we went to the reception desk, the girl with a dissatisfied look suggested that we wait for our specialist at another table.
During the diagnosis, the master showed the nuances of the car well, but to the question "Is it possible to pour diesel Ecto?" He replied that ecto is biofuel and it is not worth pouring it (he was mistaken).
When we went to pay at the checkout, it turned out that it was impossible to pay with a card. You can withdraw money from an ATM with a 15% commission (!). Our diagnostics cost 240 BYN, cash was found. And if people come for THAT, for example? Do they bring bundles of money with them? THAT 120,000 may even cost 5000 BYN.
It was nice to receive two bottles of water stylized with Audi logos.
The service specialist girl spoke well about the prices and nuances, consulted.
On the second floor there are comfortable sofas and armchairs in the waiting area.
There are beautiful Audi cars everywhere.
This is where the positive aspects end.
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June 23, 2023
I left the service with the feeling that I also owed them something. The service is not worth the money. If the damage is significant, they cannot subdue, and it is very expensive to replace brushes for nonsense. The warranty engineer is a separate song, beautifully did not answer more than one question during a 15-minute conversation. I poured so much water. I don't understand, do they really have customers standing in droves for service?!
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December 30, 2023
There was a problem, we lost the secret from the wheel on the Audi sq8 and we had to urgently leave for Russia, we came, explained the situation, asked for help, did it quickly, did not help, refused .
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October 22
It's all good.. It's just too expensive!
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May 5
Excellent service. The prices for many works are quite adequate.
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September 13
Everything is fine, the professionals are working.
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July 5, 2022
At first, they were received rather coldly at the reception, but when they were escorted to the master receptionist, everything was fine. Prices for works are much lower compared to OD in the Russian Federation. I changed the timing chains to 3.0TFSI, met the deadline, changed all the bolts that were unscrewed and all the gaskets. There is a full-time welder (some work was required) The mechanic himself answered all questions without irritation and explained everything on the spot. The whole process, if something is discovered somewhere, is immediately coordinated with you via messenger with the application of detailed photos. In total 5+
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February 26, 2023
A pleasant place. Responsive people. I come often. They work quickly and strictly according to the regulations. The staff does not change steadily, with rare exceptions.
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December 30, 2021
A very cool center, a large selection of cars, and there are models of different price segments. The only (decent) disadvantage is that in the cars of the multimedia showroom, the surveillance is turned off, in order to watch you need to ask for a key, and then you can poke multimedia, listen to music:(And a new car is a decent aesthetic aspect.
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February 19
To be honest, I didn't go there. I'm not a car enthusiast. But it looks great from the outside.
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January 5
My personal opinion is that Audi is one of the European car brands where the most adequate service is provided, and this is the key to successful car sales
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September 10
Good car dealership and service, no comments
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