Beltelecom
322 reviews
October 12, 2024
Everything is perfect, it cannot be compared to what it was before, everything is for customers!
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3
3
December 18, 2023
That's real, God forbid you have to go there! the queues are crazy, three specialists work, the choice of tariffs is meager, but the Internet itself works well!
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5
1
June 22, 2023
Very slow service. It is expensive to change an ancient router to a two-lane one, competitors have almost free of charge. At the same time, he showed correspondence with technical support, they said it was necessary to physically come to the service center to solve the problem.
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4
December 14, 2024
Nothing special. An Ordinary Office.
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3
June 30, 2022
I really liked the fact that I solved my question without any problems, without queues. Currently, a new communication line has been established, in connection with which the possibilities of the Internet and television have been expanded. I was invited in writing to change communications and equipment without unnecessary questions. There is no need to visit this company. We have drawn up an act of transferring old equipment, which needs to be redone by the master when it is connected. Very convenient
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3
6
November 28, 2023
Great. I didn't have time to call, specialists have already arrived to connect the Internet. That's what efficiency means. Internet in every home.
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3
October 18, 2024
I strongly advise against the Internet, it's worse than Nedeltelecom, Beltelecom!!
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1
2
September 16, 2022
I recently applied to disable the service and return the equipment. After sitting in line for an hour and a half, (here for the sail, as I did not go there, I see nothing has changed) the operator could not help me in any way, because, as it turned out, I returned the wrong components. Before that, I was advised by the Beltelecom 123 hotline. Apparently they work in different ways, but all I have to do is run back and forth. A question for them. Another question for them on debt notification, etc. They assure that they have sent letters, most likely they have been doing this for two years already. It is also unclear why it did not reach the court.
Again, how to connect so they will come and bring what they need. And how to turn off the equipment, so come yourself. I don't want to understand this so much that I would know what to disconnect from what and where and what they connected there. Ruined the day.
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12
May 18, 2024
Everything is very good, friendly from the staff
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3
2
November 28, 2022
I haven't seen such a shitty provider yet, not when I arrived. In the Republic of Belarus for work for 3 months, I apologize for such shit for expressions I have not seen when. Prices for tariffs are charged 2 or even 3 times more than in Europe. And the networks themselves are just terribly falling. Then the speed is just 0. I saw the declared speed only 1 time during use. Usually 2 times less. You still have to work and work. I just can't imagine how this nedokantor can be the main one in Rb, it's just a horror 1 point out of 100.
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13
1
October 7, 2022
Good afternoon! The Internet is constantly hanging up. The master was called. He offered to change the cable himself, supposedly it would be cheaper that way. They asked him to replace the consoles - he offered to drive up to the office himself to choose, because he himself would change to what he would be given. When asked why the Internet is worse in one of the rooms, he said that we should try to change the cable (but not the fact that it will help) and move the modem closer to this room, but we have a small apartment, and the possibility of a modem allows us to have good quality. As a result, we talked about nothing, the job was to replace the terminal, 17 rubles for his work and send us to the office. Good. We arrive at the office, we have brought the consoles for replacement. There are a lot of people, only 4 operators work. At first, they drove from one employee to another, finally replaced the consoles, but they did not offer a choice (as promised by the master). I asked to offer a cheaper tariff (I pay about 50 rubles) - they answered very impolitely, I don't even want to repeat it.
As a result, a negative opinion about the company. The staff is incompetent, impolite; time is wasted; the rates are high and do not match the quality. It is a pity that Beltelecom does not have a normal competitor so that they can learn how to work for each client in market conditions.
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12
1
January 12, 2023
That's horrible... The work is not organized... The terminal issues payment receipts to you... Experts explain that the tape is over... There are more than 90 minutes in the queue... the reception in the hall is conducted by less than 50 percent of specialists ...
The above shortcomings indicate the negligent attitude of the MANAGEMENT of the Vitebsk branch and the responsible employees to the organization of the workflow...
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8
1
October 25, 2022
Everything is calm, the electronic queue, the issues were resolved promptly. If payment is required, then you can use an ATM, but you can also use on-site service personnel.
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1
August 15, 2022
We wanted to change the console. After sitting in line, we signed a new contract. It took about 40 minutes, a lot of people. They gave me a zala set-top box with a cord and plug, a wire with HDMI, entered a password in the 14th window, etc.
We arrived home with the equipment, but it does not load. 5 consultations were held on 123. Everyone in the family quarreled, blamed each other and the TV. At 7 p.m. on 123, we were told to wait for the operator (who understands this).
The next day, the master arrived: he replaced the wire with a plug-it was broken (I noticed it and said it for the first time on 123)... It doesn't load...
Ma ter brought his own bag-ours turned out to be just BROKEN, too.
That's who will say what kind of service???
Parents are retired, they do not live in the city center (to put it mildly). Where is the conscience of those who prepare the equipment for delivery?
It is clear that with such would-be workers there will be work for the master on the road (but then supply him with normal consoles)
What's the result: the image is again of poor quality. I don't want to go there anymore. And I really wanted the meeting with Beltelecom not to be a lump in my throat.
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7
October 27, 2024
Repair and maintenance at the highest level!
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2
2
January 11, 2024
The money in the account is running out!!! There is no Internet, the phone does not work!!! And the obonen fee is coming!!! Question: What am I paying money for???
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5
1
August 31, 2024
It became very beautiful, well, for a long time as always
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3
October 14, 2023
Convenient maintenance system. Attentive and professional operators.
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2
April 30, 2022
A large and spacious room. There are a lot of specialists and almost no queues. There are many different sculptural compositions near the entrance, there is something to keep the children busy.
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3
10
February 17, 2024
There are always queues, especially in the evening. The administration needs to pay attention to this issue.
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4
September 26, 2023
How can you give your colleagues a bad rating!!!
Further prosperity and grateful customers!!!
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3
2
July 7, 2023
Not to say that it's a very cool place. But it has become a very rich assortment of gadgets. A large selection of TVs. Even recently I noticed that electric scooters appeared there
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2
September 7, 2024
Great company, good services
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2
2
November 4, 2023
An exemplary enterprise. Top service! They will always help, there are no queues
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3
1
September 27, 2022
Huge queues! Constantly. Out of 13-14 jobs, no more than 3-5 work...Get ready to spend at least 30 minutes in line. 2 stars for the fact that in these difficult conditions of cuts, the staff tries to be polite and competent.
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6
August 23, 2024
The queue is huge, only two of the 6 windows open
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3
May 21, 2024
Friendly staff. All the best and happiness
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3
April 22, 2022
The staff is very nice and polite. They will help you, clarify and explain any issue in an accessible and understandable way. I am very pleased with the work of the staff
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3
9
July 29, 2024
I haven't been there for a year.The repair was done-super.It was clean, beautiful, and there were no queues at all on Saturday.Maybe you were lucky, or maybe you learned))).
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2
1
December 8, 2023
A terrible queue, if they leave for lunch, then almost all employees at the same time, take a very long time
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4
1
November 22, 2023
The queues are huge. The Internet, to put it mildly, is not very good, and the price is off the scale. Also, the contract to terminate the whole quest.
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4
1
December 22, 2022
Sooooooo long! But the service is excellent. The staff is polite - it can withstand any visitor)))))
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3
2
December 19, 2023
The work is poorly organized. There are 3 specialists working during rush hour. I have to wait in line for an hour
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3
April 25, 2024
Of course, the issues can be solved. But you can get old in the queue.
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3
December 7, 2023
Excellent service. They treat each client with kindness.
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3
June 12, 2024
You will buy everything you need and they will advise you on which tariff to connect to
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1
August 29, 2022
It's a disgusting place! Queue for 2 hours to solve the problem. The specialists do not know the capabilities of the company, I have to explain myself how I need to do it. There are only 2 operators working on Saturday.
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6
2
September 22, 2023
The hourly queues have finally disappeared. A small parking lot. Friendly staff
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3
May 20, 2023
All communication and Internet in one place. Comfortable. Polite staff.
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4
1
October 25, 2024
The Internet is disgusting.
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3
1
October 3, 2021
Cherkan and I will write a couple of lines. It totally sucks, but T. to have no choice, you have to endure. I put the console in a bag and didn't use it for three years. Occasionally throwing money at it.In 20, trouble came to the house, and in this regard it was necessary to reissue the contract and change the owner. Before that, the Internet and Wi-Fi worked almost without problems, and that's fine. But then they sniffed some kind of clear, offered to change the tariff. Good. The master came., there was only a woman at home, so you can guess how the work was done. Of the three TVs, only one was working, where the set-top box was. The computer didn't work either. I called 123 and prescribed gateways and DNS together.there is no wifi, they say you do it yourself.,according to video memos. I'm looking for these memories, according to the modem model, but everything is completely different. There's a prom connection, ZTE opens. I'm calling again, explaining that they can't find such a modem. They say stay on the line, and they put the phone down, which I understand after about five minutes only, waiting for an answer. I call back again and explain everything in a new way. Then they read to me in white English what to open and where to press, and they say it should work now. But the miracle did not happen, there is no WiFi. No... How to deal with this for people who are generally far from all this, or who do not have a computer and laptop, I do not understand at all....
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21
3
September 13, 2022
The phone was disconnected on September 11, today I went to terminate the contract, they demanded 3.10 rubles from me. What if the phone didn't work and I didn't use it. It's called daylight robbery. And your service is not very good
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6
2
April 17, 2024
They don't even serve small things for less than one hour!
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4
1
February 15, 2024
Pleasant and helpful staff
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2
May 23, 2022
Excellent service. The waiting time was 35 minutes, but everything was resolved quickly. The rest of the issues can now be solved online.
Thanks!
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3
4
April 14, 2024
it can't be worse, I'll turn off the score 0 for that kind of money
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3
4
March 24, 2024
Queues ... beyond the limit, especially on Saturday!
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3
February 27, 2023
As always, there are a lot of visitors. But the queue is electronic, so it moves quickly. The service is also normal. The main thing is that they work on Saturday.
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1
3
February 4, 2022
Terrible service, an incompetent employee gave us information when I arrived to hand over the equipment because we moved and did not use it, said everything is fine, you can not hand it over, you may still need it, the debt of 17p came, well, we will pay for nothing)) it was not there , pay 138 rubles . delays in the delivery of equipment 😱 at the same time, not a single call, not a single notification, not that we owe . Tin, and they say how can you confirm that you came ??? So you need to record every invitation to such employees on video? Yes..... you can't confirm anything else)))) For the 21st century , we were a subscriber to Beltelecom at 3 addresses , we remove and return all the equipment without thinking that we would not become a debtor once again . Dear management, pay attention to the work of your employees.....
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13
2
January 7, 2022
Good afternoon!
The broadcast is constantly frozen, like TV shows, like the Internet.
When contacting customer service, the advice is frankly questionable , i.e. it is advised to move either the router closer to the TV , or connect via cable .
And I don't want wires running through my apartment to the TVs.
Tariffs are rising regularly, the quality remains much to be desired.
I will think about changing the company.
I understand what you say is your business.But I still hope that you won't say that and make your service better.
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7