Diplomat
293 reviews
June 12, 2024
Beautiful banquet halls and pleasant hotels
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December 7, 2023
The rooms require cosmetic repairs, the TV does not work well, the windows do not close. The cards for entering the room do not work.
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March 7, 2024
The location is super good. But I haven't seen any repairs for a long time! The breakfasts are meager.
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3
September 9, 2022
We urgently need a major renovation of the rooms. We lived here for three days. The rooms are spacious and comfortable, but already squeezed to the maximum. The breakfasts are very boring. The location of the hotel is tidal. We stayed for 25,000 tenge.
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3
1
August 17, 2022
The location is perfect, initially it was chic, huge rooms, a beautiful view of Bayterek ... but for today: The window is covered with silicone (does not open, does not ventilate), dusty carpet, tired plumbing, an atmosphere of decay .., but the cost was so pleased that it balanced the disadvantages
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May 3, 2022
Everything is decent. And the service, rooms, great food and staff, my wife and I personally liked everything, and most importantly, the location on the left bank is very convenient!
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2
2
September 3, 2023
Beautiful view. Great location. But the hotel is "tired" of life. Very overlooked. Miserable in general
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1
October 8, 2023
Very cold and old furniture and repairs. The windows are roughly smeared, the wallpaper has come off in places. The bathroom is tiny. A bath with traces of putty. Breakfast is so-so
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3
November 11, 2022
The Standard room is spacious, but the wallpaper is torn, the plumbing did not work - I had to call a repairman in the middle of the night, towels and bathrobes look like after a landfill with a plastic crawl. The breakfast is passable.
The standard room is not worth its 30,000 tenge per day in any way.
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3
February 1, 2023
An excellent hotel when traveling to Astana for work, all companies are within walking distance, plus you can take a walk in the evening.
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1
2
July 28, 2022
The rooms, in principle, are not bad. But, everything is old. The carpet on the floor is a few pieces of carpet. The water was replenished every day, as well as toothpaste, shampoo and shower gel. The location of the hotel is generally a super plus. Helpful staff at the reception.
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3
September 15, 2023
The staff is friendly, the magnetic cards do not work well, the room requires cosmetic repairs, it was cold, the air conditioner did not work
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3
April 13, 2024
The Diplomat hotel is good, although they could not settle us for a long time, but it is very beautiful and clean. The rooms correspond to 5*
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July 17, 2023
A very old and most importantly shabby building.
Just killed. The windows are not washed, very dirty. Sorry, there is no soap and paper in the toilets, everything is broken
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February 20, 2024
Excellent location of the hotel, generally not bad rooms.
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1
1
May 29, 2022
I work in this business center "Diplomat", the building is outdated, restoration is needed. All elevators do not always work, it is cool in the building itself, there is a cafe, a restaurant, a hotel, a spa, a notary, offices and tenants are rented.
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3
September 3, 2022
The hotel was built in 2007, and the rooms are already in need of cosmetic repairs. Electronic keys are constantly being reset, you have to go to the reception and update them. The breakfast is delicious, but meager. The good location and diligence of the staff helps out.
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April 23, 2021
A cool hotel with a high level of service: courteous staff, delicious food, clean rooms, good Internet signal, excellent location. And I don't know if there is a connection here - all the negotiations held at the Diplomat Hotel were successful.
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3
1
May 16, 2023
We booked a room by phone, verbally confirmed it, and in the morning a person arrived and said that there was no reservation and left it on the street!! It's a terrible hotel, I don't advise anyone to stay there!!!
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3
1
May 15, 2022
It's terrible! The rooms are old, everything is falling off, the TV didn't work, the phone didn't work! There is no mattress bed, I slept like on planks! The plumbing is all broken, dirty! Breakfasts are just terrible, there are no napkins even on the tables! I wanted to make myself tea, The water is hot in a kettle with sediment and extraneous flakes! There are no waiters! Dirty dishes on the tables after other breakfast are not cleaned by anyone!
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3
August 20, 2024
Parking problems
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1
February 8, 2024
Good, spacious
Currency exchange at a good rate
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July 14, 2023
A scoop. Smoky rooms. Noisily. The cleaning is so-so. But the coffee is good. All the repairs went to the lobby, which is nice to sit in.
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December 26, 2021
The hotel is located in the city center. A light bulb was flashing in the room, which was discovered at night when the lights were turned off. I spent 2 hours searching for the master. I went down to the reception 3 times. The restaurant accepted the order and forgot to send it to the kitchen. After 30 minutes of waiting in an empty restaurant, it turned out that they had not started cooking yet. The interns at the bar didn't know the menu. I forgot to order a taxi and I almost missed the plane. A taxi was called by a local resident who accidentally entered the hotel. The kitchen forgot to assemble the lunch box with breakfast. They didn't transfer it on shift. I strongly do not recommend it!
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3
1
March 24, 2023
Excellent customer service staff and everything you need for a stay!
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2
1
September 1, 2024
Good location
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November 20, 2021
18.11 early in the morning, my partner and I arrived at g-tsu and our confirmed reservation flew off. And so there are 4 more people. Only after 30 minutes we were given 1 double room with one bed. That's not all. In the evening, I was transferred to room 607. and at night I woke up because I WAS BITTEN BY BEDBUGS. I tried to call the reception, by the way, the internal phone did not work either, we communicated on a mobile phone. She refused to come. At 2 a.m. I went to the reception. After 30 minutes of hesitation, I was moved to another room. And getting on the plane at 5 a.m. Dirty water was also flowing from the taps that evening. They say that the breakthrough of the urban system. But what does dirty, rusty water have to do with it? As a result, they didn't even bring me a verbal apology in the morning, moreover, they made me wait 10 minutes for my number to be checked (this is the first time they checked my number so that I wouldn't steal anything). As a result, the taxi did not wait and left and I had to pay with a card for a refusal to call and call a new taxi. I waited for about 20 minutes. as a result, I almost missed the plane.
Photos are not attached
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3
2
July 16, 2023
Just terrible room cleaning. I'd say it's even missing. The used condoms in the drawer haven 't even been put away. The hotel is just disgusting
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3
September 3, 2024
Great restaurant
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October 1, 2024
The hotel has deteriorated .
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May 25, 2023
an old hotel, in the worst sense of the word. but the location is ok. the renovation of the hotel is not expected, apparently.
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June 26, 2022
In general, the hotel is not bad. But the rooms are very broken - the doors do not close in the closets, plumbing leaks in the bathroom. The window opens to ventilation mode in strong winds because the locking mechanism is broken. Tomorrow is extremely poor. At best, you can eat sausages. And it's not every day.
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3
November 23, 2024
Great hotel
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March 11, 2023
A minimalistic breakfast buffet. In the room on the 5th floor, it blows terribly from the window (the fittings are broken), only heavy curtains and underfloor heating save.
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3
2
November 15, 2021
For the money that a room costs, you can find a much better option, here for these days they only sell you a view from the window and a dead room from the 90s, even the pool is not included, you still need to pay for the pool separately! The restaurant is just terrible in the morning they will make scrambled eggs in a frying pan that never washes at all, there is a centimeter layer of fat on it, ask how I found out? This is how they cook in front of you and they don't even bother that they have such a frying pan, as if they are feeding dogs! In short, he left without breakfast.
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3
2
December 22, 2021
It seems that everything is planned quite well, but the quality condition leaves much to be desired - the sockets fall out, it is unclear how the climate is regulated, there is no comb at the window, etc. In addition, in order to receive an invoice (here this document is called an act of performed services), you must very persistently "ask". Well, otherwise everything is fine, the city center, you can live.))
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3
1
December 13, 2024
The breakfast is super
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June 2, 2022
Overall, the hotel is decent, especially in size. What I can say is that the breakfasts are Good. The repair rooms are already worn out in some ways. But the place is comfortable, the attitude of the staff is good and the most important thing is that it is not expensive.
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3
December 29, 2023
The entrance keys are constantly demagnetized, and the room is cold. Colleagues, on the contrary, have a fever
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November 4, 2023
We stop often, it is convenient that in the center of the capital
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2
1
October 27, 2024
It's actually cool
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May 2, 2024
It's beautiful, quiet and cozy there
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August 31, 2024
Dead numbers
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June 2, 2024
Great hotel! I recommend
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1
February 9, 2022
Great hotel! Good staff. The location is awesome! It's old, of course (you can see by the renovation in the room), but overall I really liked everything.
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March 21, 2023
Not worth the money... and not worth 4 stars...Adequate staff… And a convenient location in the center
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1
August 14, 2022
The rooms are affordable for their prices, but already tired. But you can spend the night for a couple of days. The breakfasts are not meager. The staff is responsive.
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3
November 19, 2021
I stayed during a business trip. A decent hotel. It's quiet in the room. The furniture is "tired". Breakfast for "three". There are several cafes and restaurants nearby.
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3
1
August 13, 2023
The breakfast is great, it's comfortable to sleep, but everything is old, there is no iron
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1
2
September 13, 2022
The bathroom robes are in holes, the towel is washed 😕 the electronic keys do not open the door the first time, you have to go down periodically to demagnetize . There are still nuances , of course, I will not paint much …
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3