E-group
186 reviews
August 20
My first appeal, they worked at the highest level and the phone was taken away and the substitution was given and repaired qualitatively. I was satisfied.
After a while I came to them for old times' sake
I asked them to make the phone earlier, the time was agreed that they would cope before 17.00 pm
As a result, they held me until 20.00
They couldn't glue the back cover!
In general, the phone was taken away
Well, I didn't see how the phone was under the case
That the lid was not glued to the end
I came to them again, I had a warranty left, they said that I needed to change the battery, so I allegedly had the back cover peeled off
Replacing the battery would cost 150 rubles
But since I have a guarantee, they will make me 110 rubles
They didn't give me a replacement
The master offered to do it at their branch, but in another workshop he called me and agreed that when the battery arrived they would dial me
Approximately until 17:00 pm
As a result, no one dialed me, I approached myself, to which I was surprised to the master, I said that no one had given him anything instead of Shabanov, Green was transferred to Momo
This is all to the fact that over time people improve, but here, on the contrary, they did not initially work for the client and now they are not very interested
It's a pity that such a good company has deteriorated so much
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2
September 20
If you want to waste your time and not have your order given to you, then you should contact these masters!
I left the tablet for repair, no one agreed on the repair period with me, although I immediately notified the master that I needed it urgently, but the receipt indicated a period of 14 days, although the master said that a couple of days. Then I called to clarify if my order was ready, but the phones did not answer until I went to the workshop myself, I did not receive an answer. On the spot, the master said that everything would be ready tomorrow. Great, but it turned out to be a little wrong. When I received the order, I discovered that it was not my tablet. We have been repairing another tablet of the same model all this time. They just don't have markings on the equipment they take in for repair. And no one has even touched my tablet yet, although when I asked about the status of the order's readiness, I called the receipt number.
And if suddenly your device disappears, then according to the receipt you will be paid 5 rubles, this is the cost of the product, taking into account wear and tear, according to the master
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1
October 6
I gave the phone for flashing, warning the master that the SIM card was still in the phone, to which he replied that it was okay. When returning the phone, they found that it was missing. Two days later, they called and said they had found it, but upon arrival it turned out that it was not mine. They replied to my claim that these were my problems and I had to restore the SIM at my own expense. The manner of communication with the central office was also very parasitic, it feels like their main goal is only to attract a one-time client and I was offered to personally deal with the problem with the master. Not a foot in there anymore, they demonstrated all their "charms" from the first appeal.
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1
September 6
Where does such an assessment come from?! Are you screwed?
The service is terrible. For 2 weeks, the phone was cleaned, which was diagnosed there. Not a single call during this time. An erroneous SMS message about readiness. And the cherry on the cake is to pick up the phone. I rested on the sign for a technical break, from what time to what time it is not written, just a phone number that cannot even be reached is indicated.
The background was given a drowned phone for 2 weeks that everything was diagnosed there without even calls, this is already 2 times the phone sank. The first time I gave it to another repair. Everything was ready in 3 days.
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1
August 23
08/19/2024 I contacted this service on Timerezev for reasons of failure(?) a laptop (I did not see a gaming video card) was taken for diagnostics , an hour later they said that the repair would cost 700 rubles, to my question what was the reason, the answer was unclear , we will figure out expensive spare parts since the laptop is not cheap (although they estimated it at 200 rubles in the acceptance certificate) , but they knew the final cost , I refused and I paid 65 rubles for the diagnosis.
I am not from Minsk and the next day I applied for repairs at my place of residence , where I received a software repair for 80 rubles
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1
November 22
When the guy came to the point, they explained everything, told me, but after that dancing with tambourines began, not only did the price somehow bite very much, they also did not bring the phone 2 times to the point that we agreed on 2 balls, and then because the guy who took the phone on MOMO explained everything clearly and rolled out and the rest is all on 1 ball because of this company, I lost a lot of time, I do not advise you to get rid of the word at all
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October 24
At Dana Mall, I was changing the safety glass. The price is higher than the market price. The master searched for my phone number in the database for a long time, asked for my full name for mailing. I think I won't apply anymore. The glass is pasted poorly, a large air bubble has formed on the edge. In addition, there is a scratch on the glass, it may have been scratched immediately after pasting, which is unlikely. I don't see any point in redoing the ride, since taking into account the parking time and the workload of the shopping center, it's a big waste of time. I do not recommend it.
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1
January 16
It's good that I found the e-group! The screen and protective film were changed within 1 hour. Everything is fine, well done, a pleasant craftsman. The protective film costs 2 times cheaper than in other offices. I am satisfied with the result. I hope that the screen will be safe and sound now, but if anything, I will know where everything will be fixed. By the way, it is very easy to find, since the network is all over Minsk. I repaired in Dana Mall, if you enter not from the main entrance, but from the side, on the right, then immediately to the left, there is an e-group repair window among other repairs. 👍
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June 6
Yesterday I handed over the phone for diagnosis, they said that it would be ready today, to which they replied that it was not ready and I was not sure that it would be too by the evening, wait for an SMS, that is, according to them it was normal that I went the 2nd day that I was without a phone, although they said that it would be ready the next day, that is, not compliance with me an agreement , so they also say to pay for diagnostics , although the site says it 's free, that is, I'm disappointed, I won 't go there to make my phone anymore
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3
November 16
First of all: when I handed over the device, they said that they would do it within 20 minutes, as a result, I passed 2.5 hours, but that's okay ;
Secondly: when replacing the display, the master
deceived that the speaker was allegedly broken and needed to be changed. As it turned out, when checking the house, the speaker and microphone, in principle, everything works properly and does not need to be replaced. And the master is not the most pleasant person :
when you ask questions, he sighs heavily and rolls his eyes. Horror, in a word
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1
November 8
This is not the first time I have turned to the guys for help and I am satisfied with the work! In the shortest possible time, taking into account the wishes of their customers, as well as consulting for additional repair services, they perform their work efficiently and quickly! Thank you very much 👍🔥🤝
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June 14
I recently contacted the E-group to replace the battery in my phone. Everything was done quickly and efficiently. Everything is working fine now. Thank you very much.
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April 18
Excellent service, replacement of components was carried out promptly, responsibly and efficiently. Separately, I would like to thank the master Balbatun Dmitry, a man who knows his business from consultation to the repair itself. I recommend it
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June 24
Excellent service. Polite staff. They explain everything well and do the work on time. Convenient location of the service point.
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August 2
Excellent service. I turned to them several times with various equipment and each time excellent service, fast and high-quality repairs.
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September 10
Thanks a lot to the master. I did everything at the highest level. Plus, the problem was non-standard and the master stayed at the workplace for an extra half hour for this. If you are reading this, then thank you very much again!
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January 27
Today we applied for iPhone 11 repair. We were very satisfied, everything was fast, neat, and high-quality. Thank you so much for such a high level of service. The guys are really experts in their field and masters!
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July 17, 2023
Заказ D17271. Спасибо за качественную, оперативную работу. Хорошее и вежливое обслуживание. Однозначно рекомендую этот сервис. Была проблема с динамиками, причём всеми. Объяснял все нюансы в другом сервисе, сказали, что не знают даже в чем причина. Здесь человек сразу предположил вероятную проблему в контактах на самой плате и был прав, и все было сделано в течении 30 минут) Человек, явно знающий свое дело, если что-то серьёзное, то обращайтесь смело. Ещё раз спасибо и удачи!)
August 28
I contacted this service center in order to replace the speaker on my iPhone. The work was done professionally and on time, and a warranty was also issued. I would especially like to note Daniel's professional approach and friendly manner
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July 15
Thanks to the service for having it! Specialist Daniel replaced the matrix in Xiaomi's phone, there was no need to wait a week, walked around the shopping center for an hour and everything is ready. The guys even make a discount if by appointment!) they give a guarantee, they make out everything according to the documents, well done!
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October 11
Battery Replacement
I am very pleased with the service rendered. The options were explained simply and clearly. The replacement itself was made in a few hours.
Friendly and courteous staff
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June 26
I didn't even expect to be able to repair the phone so quickly. Everything is very high quality and decent). Thank you very much for the excellent service
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April 30
The screen was replaced with a Samsung A50, and a protective glass was pasted on. We did it earlier in time than we agreed, for which we thank you very much. Efficiently, quickly and inexpensively (when calculating the cost of services, it turned out to be lower than agreed).
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July 25
I arrived at 14:10, the inscription "Technical break" on the door, it is not written anywhere about the lunch break. At ~15:00, the employee talked to someone inside, and then left altogether. Sorry for the time spent waiting
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1
May 30
We handed over the poppy seeds when they were filled with milk, everything was cleaned, everything was normal. Two weeks later, somewhere the power supply, which was also handed over, stopped working. They began to watch - 67W. And they handed over an 87W unit. Put it together in short
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1
May 3
Good service, fast and clear. With the price, everything is more or less democratic, I did not take advantage of the discount for insta, my joint. And so, the people are nice, the phone was made quickly, they communicated adequately.
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October 19
Well done, they do everything well and quickly.Friendly and affordable prices Thank you for being there
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June 3
Thank you for the high-quality repair of the touchscreen in your smartphone.
A few months later, they broke it again. E-group did it quickly and efficiently
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August 27
Thank you very much for the high-quality repair of the tablet!The glass was replaced
, the case was leveled.Everything is fast and clear .I will contact you.I recommend.
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October 13
I changed the battery in my phone, it was done quickly and efficiently, thanks to the master for his professionalism and culture in communication. 13.10.24.
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October 18
The glass was changed on the phone, it was done in less than a day. The child is happy that the phone is working. We are happy with everything so far. There is a guarantee, which is important.
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June 6
We disassembled the phone for 2 hours, as a result, no new original spare part was installed on the device. In another place, it was done in 35 minutes and significantly cheaper. We couldn't, I understand. It happens)
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1
March 11
We quickly and efficiently changed the battery to the Iphone XS, with mandatory sizing when assembling the phone for a very reasonable amount.
As an additional option, the dirty speaker was cleaned for free.
Cultural communication between the operator and the master!
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April 3
We repaired the Apple Watch 3 38mm, there was a delay of about a week, although it's not scary, the repair did not need urgency, they fixed it, everything seems to work (although the response is worse than the original), but when they decided to untie the watch from the phone to connect it to a new one, it turned out that they no longer want to get attached no phone, plus they reboot and turn on for a very long time, it turns out that now it's a brick for 300 rubles, it wouldn't be a pity if everything worked at 100%
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1
September 21
A wonderful workshop! I have applied several times - no complaints, fast high-quality repairs!
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September 17
Excellent service, prompt problem solving.
I handed over the iPad pro for repair, the repair was carried out in two days!
Thanks!
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September 9
Friendly staff, the speed of work is not bad, the quality of work is excellent. I hope I won't have to contact you anymore, but if anything, I know where)
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April 11
Replacing the display and battery on the iPhone. Clear, understandable advice! Good discount! So far, the flight is great! Time will tell further on the quality of spare parts and execution!
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December 27, 2023
The service couldn't be worse. I don't recommend it to anyone. I had to ask for a replacement of the glass on the phone. Instead of the promised 20-30 minutes of technical break, the master was absent from the point for more than 40 minutes. The announced cost of repairs was on average TWICE as high as the average for a similar repair in the city. When asked to provide a 10% discount for an Instagram subscription, as it should be from advertising at the outlet, the master said that there was no money to replace the glass.
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1
April 25
I applied for cleaning the rear camera glass
Master Dmitry quickly disassembled, explained everything, cleaned and glued in the necessary places
I was very pleased!
Thanks a lot :)
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July 16
They cheated with a guarantee.
I received a response to the claim after 3 reminders, 7 days later
The disgusting attitude of Daniel's employee, I do not advise contacting this
company
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June 1
Always promptly, clearly. Thank you very much, it's a pleasure to do business with you!
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May 3
Quickly. I picked it up the same day. The repair is simple. Replacing the battery and checking and cleaning the charging connector. The polite young man explained everything: what happened, what was done. Clearly. + Warranty for 6 months.
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March 26
Good service and maintenance - flew off the phone, everything was correctly explained and fixed in half an hour! I recommend. The price is, in principle, considerable, but democratic.
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February 8
I changed the cable for the phone and the back cover here..in the evening they said that it would be possible to pick it up..we did everything quickly and efficiently..A big discount was made on the replacement of the lid..the staff is very polite..and another six months warranty.. I am very pleased..I advise everyone!!
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1
April 3
Very high-quality and professional service! They do everything quickly! We have repeatedly addressed various problems! thank you!
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August 5
Everything is very fast and high-quality. A work guarantee is attached.
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2
August 18, 2023
Ремонтировал там разбитый экран и разъем для подзарядки. Качеством остался доволен. Мастера культурные, вежливые и терпеливые при объяснении технических нюансов. Единственное, что при увеличении срока выолнения работ не смогли сразу корректно сориентировать. Дня четыре слышал уверенное "завтра будет готово". Но в целом сервис хороший, буду обращаться при необходимости.
April 15
The order number is D19895. Master Kirov Daniil Pavlovich
Replacing the charging connector. You forgot to give me your SIM card. But first he said that the SIM card was not taken, and then he found it. He offered to come pick it up or deliver it by courier for 5 rubles. We have to pay the money - that's the kind of service and the master👎
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1
September 17
Quickly. High quality. A pleasant master. I'm happy. I recommend.
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