Ibis Aktobe
387 reviews
October 27
Back rooms loudly because of rail way train pass should change windows if you will stay front Clean good hotels
August 30, 2023
Useless place to stay. Rooms not upto standard, in toilet, soap was not available, in conference hall A/C does not work, poor multi media facilities. I wrote official complaint but no body from hotel tried to contact me. Horrible hotel.
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July 1
One of the best hotels I've been to! A very tasty buffet. And fruits are freely available, as well as delicious Tashkent tea and an excellent and inexpensive business lunch. Keruen shopping center is within walking distance, which has an ice rink and a luminous fountain, as well as cafes and coffee shops
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October 1
Hello. The IBIS is a good hotel. It is within walking distance to the Shopping Center. Friendly girls at the reception. And a delicious, not expensive kitchen on the ground floor, with a summer cafe. This is enough when you need to come to Aktobe for 1-2 days. Of course, the interior of the hotel is avant-garde and it is difficult to stay in it for a long time. There is not enough warmth and comfort, so 4 stars.
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November 10
Overall, it's good. The room is small, but cozy enough. Good noise insulation, great bed. The staff at the reception and at the umnichki bar. A good breakfast.
Of the cons: there are no bedside tables in the room, it is unclear where to put your things. The cleaning was done normally every other time, apparently it depends on the shift. The glasses were not washed periodically, and in general, it felt like only the bed was being made.
She lived for 10 days.
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August 28
The hotel is cool, fully meets all its 4 stars. The breakfasts are top-notch, there is a lot of choice, everything is delicious and up to 12 o'clock, that is, you can eat on the table. The interior is stylish, does not stink of dampness, as is often the case in hotels. In general, the impressions are the most pleasant.
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June 6
Overall, a great hotel. The location, modern renovation, cleanliness, the food in the restaurant is excellent. I lowered the rating for the following reasons: we stayed in the room for 5 days and were asked to bring towels every day, because every day they brought us only one set for two; at one of the dinners we waited a very long time for drinks to be brought, bread was brought after all the dishes were eaten, one of the ordered salads was not at all they brought it, and included it in the bill, they also included 2 teas instead of one. I would like to mention the waitress Aigul from the staff - she is always very friendly, friendly, and the service was always on top during her shift.
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August 18
Nice hotel! The staff tries their best in everything. From check-in to cleaning. Clear. The rooms are standard for Ibis. The breakfast level is excellent, you will not stay hungry. According to the main menu, the choice is good, the food is delicious. Thanks!
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March 7
The hotel is good for its category, the staff is polite, the breakfasts are delicious, even if it's something very simple, like a vegetable stew, but it tastes really delicious. The only drawback is that the water is not very tasty. I explain: the hotel supports a green policy and against plastic and offers guests to take water into a glass carafe in the lobby on each floor, um, I don't know what it's called, like a dispenser, but there is no bottle and water enters this thing from the plumbing, so it tastes terrible, I didn't even know that the water may be so tasteless, but despite this, the impression is good, just buy the water yourself)
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December 1
Nice cozy hotel. Polite staff, delicious breakfast.
There is a view towards the park. But the numbers that look at the railway, not really, because you can hear the train passing. So ask for rooms looking at the park right away. Overall a good hotel.
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June 5
I chose the perfect hotel for my first visit to Aktobe. Very stylish interiors, good location, friendly and sincere staff. The breakfasts are varied, delicious and hearty. Very clean, the renovation is fresh. There is a cooler on the floors, but there is no kettle in the room. There is a shopping center, a park and a water park nearby. I recommend it right here.
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March 23
Great hotel. Excellent service. Only one small nuance slightly spoiled the wonderful impression: there is a railway running behind the hotel ..... And ... Unfortunately, even soundproof windows do not help. I woke up a couple of times at night (( and I want a little different ..... After working days. overall a great hotel, great breakfast. Recommend 👍
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August 28
A great hotel. The rooms are newly renovated, clean, bright. Excellent breakfast buffet. The staff is very friendly and caring, always happy to help
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April 10
A great, cozy hotel. The staff is very friendly. The rooms are exceptionally tidy and clean. Excellent attitude to the environment, because the hotel has eliminated the use of disposable plastic. There is a Green Key certificate, which is placed at the front door. I was very pleased with the restaurant, the kitchen is 5 stars. It is very tasty, and most importantly not expensive, even compared to fast food in Keruen City. I only stay here. Transfer from the airport and back without problems.
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June 13
The hotel, as they said, belongs to the ACCOR international network, a standard room with a view of the park or the railway. Of the minuses, there are a lot of mosquitoes (near the river), but the installed conder does a good job, it's very noisy, so they closed the window. The staff is friendly, breakfast starts at 06:00 (which pleases!) before 10:00,
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October 22
Nice cozy room. A full buffet, delicious desserts for breakfast, fresh fruits. Clean, the room has air conditioning. Pleasant service and staff.
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June 2, 2023
Of the advantages, it is worth noting the staff: responsive and polite. Breakfast can be celebrated, but the choice is not so great, mainly flour products! The location is also not bad. Cleanliness can also be counted in the room!
But there could have been in the room for that price, but there wasn't:
1. Stained glass windows with a beautiful view.
2. Bathroom supplies (shampoo, gel, toothpaste/brush, cap, etc.). There are 2 in 1 shampoo/gel.
3. Soft thick towels.
4. There was no information (TV or brochures/booklets) about places of interest, entertainment, etc.
5. Complimentary: a bottle of water. There is 1 water dispenser all along the corridor, just like in a dormitory.
6. There is no minibar in the room, or rather, there is a refrigerator, but it is empty and disconnected.
In general, the price-quality does not match.
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March 4
The rooms are cozy, the breakfast is excellent, the administrators (guys, well done!) polite, customer-oriented!!! Cleanliness, silence, service - commendable! We decided to stay with the family on the second day - a compliment on behalf of the hotel not only with a present, but also with a discount! From which we were pleasantly surprised!!! The dish of the restaurant is gourmets, you are here!For me and my family - hotel number 1 in Aktobe!👏👏👏
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April 27
I stop often. Clean , neat! The staff is generally friendly! If you arrived in the morning and did not have time to change rubles to tenge, you will not be settled without payment . This moment is very inconvenient, because it is impossible to pay with a Russian card, you have to leave things in the storage room and rush to look for an exchanger. In other hotels in Kazakhstan, including Aktobe, they go to a meeting - you can pay during the day or accept a deposit in rubles. There's no way here... the snacks are delicious. The location is also convenient for me.
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July 8
It's a great place. Clean rooms, good air conditioning, delicious breakfast, nice people at the reception. A cozy atmosphere at the entrance, as well as pleasant in the rooms.
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March 3
A comfortable hotel with stylish rooms. Thoughtful ergonomics: I really like the system for storing things like an improvised dressing room, a workplace, a bedside table, a bed, a shower cabin without a side. But there are also inconveniences: on the fifth floor there is almost no water pressure in the shower, and the room was terribly hot (only an open window saved, but only at night and with the risk of freezing). The lobby with sofas is very conveniently organized on the ground floor, there is also a cafe where you can have breakfast, and in the afternoon go for a very inexpensive business lunch.
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August 25
A comfortable hotel, quiet (unless the windows of the room overlook the backyard, where trains maneuver all night), friendly staff, delicious and hearty breakfast
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August 31
A good chain hotel. The breakfast is quite decent, you can always find something to eat. One of the disadvantages is micro-numbers. It feels like they were inspired by Parisian standards.
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November 23
Guys, this is a very clean and cozy hotel. We came to the concert of the band "Irina Kairatovna", what a surprise it was that the guys also live with us, hence it follows that the level is high.
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July 19
The perfect hotel! The service is excellent, the staff is polite, the center is all nearby! Clean, neat, delicious! I recommend it!✊️
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September 19
A good hotel for business trips. Rooms with a modern, strict design. A good and inexpensive business lunch. Kerouene and the park are nearby
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October 18
Modern, very comfortable, clean rooms, helpful staff and a pleasant addition - a delicious breakfast buffet! 👍
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November 23
The receptionist is just a soul! He did everything so that we could comfortably settle in after two days on the road by car, helped with currency exchange, settled in a nice room. The hotel is clean, modern, meets all its standards, as well as a wonderful breakfast buffet and a good coffee machine
Thank you, Ibis Aktobe
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January 27
The staff is very friendly, the room is clean, the mattress is excellent. The breakfast is well filled with dishes. There is a large guarded parking lot, I left a dog in the car overnight and did not close the car so that the windows would remain open, the security service is highly professional.
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November 28
A great hotel. Comfortable rooms where everything is available. The service is pleasant. There is a very tasty food in the restaurant on the ground floor
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August 18
Nice hotel. After all, a brand is a brand. It's a little expensive, though. But overall a good location. And fresh enough for now.
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September 29
Everything is arranged. The breakfast is excellent. The staff is polite and competent. The rooms are nice, clean, and comfortable.
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May 22
A chain hotel is about quality standards, you start to understand with experience.
Everything in the hotel is fine, as it should be.
but! Still, there was one thing - the air conditioner in the room buzzed significantly louder than it should and at the same time it could not cool down
Update:
I visited again on 05/22/2024 - and again the same problem - the air conditioner buzzes, does not cool, it is uncomfortable in the room.
If you open the window, there are trains.
It is a pity that this issue has not been resolved in a year
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November 11
A very cool hotel, a cozy room, caring staff, checked out early in the morning, took care of and cooked breakfast,
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March 20
Accor hotel chain, known all over the world.
Strict but refined interior, excellent cuisine and courteous staff.
Don't forget to drink a vitamin shot at the reception desk before breakfast
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September 17
Service 5. Food 4. Staff 5. Rooms are clean and fresh 5. Breakfasts 5. The atmosphere is very pleasant.
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August 1, 2023
We arrived in Aktobe from Ufa, chose a time-tested network and did not regret it. A new hotel, neat and beautiful grounds, but the most important thing is the staff. Traditionally polite, smiling staff. The room is in very good condition. The breakfast is varied and what happens rarely is a good coffee in the car. A huge plus is the location of the hotel. Everything is within walking distance: the park of the First President, a shopping center, banks.
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December 24, 2023
The hotel impresses with its dissonance. It seems to be a network brand, but here you go:
1. Prices are different on different days.
To the same number. Moreover, if you stop on a day of the week with a lower cost, then on the next (more expensive day) you will still get a mark-up. It would seem, why not make one price per room, regardless of the day of the week? ...
2. Accessories in the room.
There is no soap in the bathroom next to the sink, only in the shower stall. Instead of glass cups, paper ones for coffee.. Do not put the brush, everything falls, the cup gets wet... Sad...
3. Breakfast
We should have put it first. I have never seen such a frankly dreary breakfast in Ibis hotels... there is no porridge, pathetic, chopped vegetables, some French fries, some strange sausages, fried eggs...and a lot of junk food like sweet yogurts, sweet juices, etc... In fact, if you try to stick to PP, you can not have breakfast at all because there is nothing to choose from.
4. Staff
The hotel is apparently new, the staff is untrained. On departure, we lost the account with the check. We searched for fifteen minutes, went to different offices and just sadly looked from side to side.. They say they searched everywhere, but did not find it... Then they did find it... But, I was late for a taxi, I had to call again.
In general, the hotel left the impression that the main money was spent on the interior, and then Lenin came, took the rest and sent it to hungry Moscow. There wasn't even enough for breakfast....
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May 10
Clean and fresh bed linen, delicious and hearty breakfast, use of the ironing room, presented with a razor, which is not included in the bathroom set. I recommend it!
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July 22
Wonderful hotel, top-level service. The staff is very friendly and hospitable
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February 4
I stayed here for the night, a wonderful new and clean chain hotel, the lack of a room service is compensated by the opportunity to take food from the restaurant to the room, I liked everything, but the rooms are a little small in size
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September 21
Great hotel, very polite staff and delicious breakfasts! Thank you, I recommend it!
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July 10, 2022
Hello everyone! When booking, I carefully studied the reviews, looked at the hotel's website, everything was fine and I stayed here! It is cozy, modern atmosphere, there are tables at the entrance to the hotel, you can have a great time on a warm day. The room is clean and comfortable, there is a hairdryer! There are not enough cotton pads, ear sticks and slippers for complete happiness. Breakfast in the form of a buffet- I can tell you with dignity, even the coffee is quite decent.
But! I sent the documents to the hotel three days before my arrival, how they upset me by losing my letter! It's hard to even imagine how such a thing is possible! But nevertheless, they practically disrupted my business trip!
I'm taking it off
Two stars! Or even three! I'll think about it while I'm here! And I'll think about whether to recommend this place!
I will add my review)) my letter was found the next day in the morning, which I was very glad about! There are slippers in the room, I just didn't find them right away) The room is cleaned every day, towels are changed. I was satisfied with my stay at this hotel, I recommend it
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February 23
One of the best hotels outside of Russia. Friendly staff, very tasty food, we stayed with breakfast. New, cozy rooms, I really liked everything.
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May 7
The hotel is good, but the location is not good, near the railway, it is very difficult to sleep. The air conditioning system is not working, so the window is constantly open.
Otherwise, the hotel is quite good
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October 31
The price/quality does not match. The rooms are small, not very fresh, and the breakfast is not of the best quality.
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February 6, 2023
A relatively new hotel, clean rooms, friendly staff. My single room is quite comfortable, albeit small. The breakfasts are varied enough not to get bored in a week. I had dinner at the restaurant 1 time, the portions are large, the food is delicious, but there are no dishes of national cuisine on the menu. The location of the hotel is quite convenient, close to the center and close to the airport.
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September 19
Nice hotel with excellent service, delicious food, pleasant atmosphere
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March 25
A hotel with excellent service and a cozy design. Excellent cuisine, kind and helpful staff, quiet, clean and tidy in the rooms!
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May 6
A nice, new business hotel.
The rooms are small and maximum for 2 adults.
The rooms are clean, the linen is fresh.
Overall, the best in the city.
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