Kit
112 reviews
November 15
Of the good things, I can only mention the relatively low cost of shipping services. We used it twice, we were outraged from the very beginning that they asked to put a signature for the absence of claims even before you actually see your cargo. Like, if anything, you'll come back later... surely you can insist on a preliminary inspection, in which case you would have to trudge to the warehouse, then return to the office, located at a decent distance from each other. Well, this is the first one... Further, the wait for the search for your cargo in the warehouse, judging by my experience and the waiting time in the queue at the warehouse, is always long. They search for a very long time, as if they themselves do not know where they have what lies... At the second receipt, we had to wait in line at the office, although there are not a few reception windows, but not all of them work. In the office, the staff is polite and pleasant, in the warehouse - frozen and angry. Well, the apogee of my personal impressions was the appearance of my box, it contains children's things and toys as a gift from relatives, it left intact, but arrived with a huge rush from above and a little less from the side. Miraculously, nothing fell out, got lost or got dirty. From above, the gap looks like it was deliberately picked and rummaged inside... I didn't have enough time to go to the office to investigate the situation, the children were already tired of waiting in the car, but in general, in my opinion, the situation is quite outrageous.
See original · Русский
1
November 17
Where to start . For the first time, we applied to TC Kit on the advice of a friend, allegedly the low cost of services. We sent the parcel from St. Petersburg to Minsk, the site showed the delivery time of 3 working days , i.e. it was sent on Wednesday, it should be in Minsk on Saturday, but alas, we managed to pick up the parcel, only on Tuesday the trace of the week, but come on, it became clear that there was no point in working with them. But fate decided to bring us together again. I needed rubber on a car, and a friend in St. Petersburg turned out to have it. Other TC have a ban on the transportation of rubber (combustible materials), and TC Kit turned out to have a Tire L tariff (at first the manager indicated the cost of 1900, then it became 3900 for PVZ). Well, I'll wait a week, I thought, because the site showed exactly this waiting period. The parcel was sent on October 30, along the route St. Petersburg-ORSHA (delivery on the site on November 6), a week passes, I call the manager and ask where my parcel is, and in response I receive information that it is in stock in Moscow and the site already shows that delivery has been postponed to November 11, there is a big weekend ahead, we will wait more a week, but it was not there, on the 11th the parcel did not arrive, and on the 12th it turned out to be a joke, a friend calls me and says that he received an SMS saying that the parcel was handed to me. I write to the manager on Wednesday, the 13th at 11 p.m. and ask where my parcel is, at 6 p.m., I receive an answer that it is in Minsk. In short, the tires were delivered on Saturday, the 16th, at 9 a.m. (although they dialed on Friday, said they would be at 8 a.m., sat and waited ...). As a result, we receive delivery of 4 tires from St. Petersburg- ORSHA for 18 days (parcels go faster from China). I do not advise you not to contact this TC, I strongly DO NOT RECOMMEND it, save your time and nerves.
See original · Русский
June 9
I was waiting for delivery from Moscow to Vitebsk. Firstly, there are no Belarusian numbers or addresses in the forwarding receipt. I had to look for the Belarusian number and the address of the office in Minsk myself to find out where the parcel was. They told me that the parcel had arrived in Minsk, asked for the delivery address in Vitebsk and said that we had it the next day. The next day, I was informed that the driver's car had broken down, and when asked to send it by minibus or whatever else (the parcel was very urgent), I was told that they could not, that the driver had all the documents, and the driver was repairing at a service station (or tire shop) and could not leave. They said they would definitely bring it on Sunday (quote from the operator). No driver contacts, nothing is left. Sunday comes and nothing is brought. It's useless to call the office - they have a day off. As a result, I was deceived, due to the lack of a parcel, I suffered losses, since the contents of the parcel were necessary for work. I will never use the services of this company again.
See original · Русский
3
November 11
A very unreliable company. Delivery dates are constantly shifting: on October 31, the cargo was delivered in Yekaterinburg - on November 6, they reported that the car with my cargo was unloading, on November 8 they were going to pick up the cargo, they said that there was no cargo - the car was at customs inspection, postponed to November 11, and then from November 11 it was postponed to November 12. And such moments arise all the time. It is difficult to get through to the managers in Minsk - they rarely pick up the phone, and if they do, then you need to wait another 5-10 minutes and listen to how they let other clients go. And you won't get any explanations from the cargo managers - "Wait for the call" and they hang up. The prices for transportation are not the smallest, taking into account all the above points.
See original · Русский
1
June 5
I have been using the services of TC KIT for the second year and everything suits me. The delivery can be tracked on the website. Sometimes the date changes, but it's understandable-the road, everything happens. When the cargo arrives at the terminal, they always call to pick it up. There are adequate guys at the delivery, they always help with loading. Perhaps the price is too high. But the market is big, look for the best deal.
See original · Русский
1
June 20
Do not use the services of this company! We are currently waiting for a shipment from Russia and every day, according to the track number on their website, the estimated delivery time is constantly changing the next day. It is simply impossible to get through to 2 phone numbers, they do not take the handset. Once, after 30 minutes of trying to get through, they picked up the phone, checked the number and said that the car was at customs inspection (goods from Russia, what customs inspections could be, but that's okay), they couldn't orient the time of arrival of the cargo, they said they were waiting for a call, I've been looking for a new driver to pick up the cargo for days, but the deadline is constantly it is being transferred. Very bad TC, we will not apply here anymore!
See original · Русский
3
June 10
The cargo has been traveling from St. Petersburg to Minsk for 18 days. Delivered to the warehouse on May 23. It shows the delivery on June 12th (it will be 20 days already!!!!!!!). And it's not a fact that he will arrive - the deadline is constantly postponed. Guys, this is from one capital to another, it's not from the far north! It is not yet known in what condition the cargo will arrive in the end, or whether it will arrive at all. Judging by the reviews, there is no point in contacting insurance claims. This is my second and last collaboration with TC KIT. There is no need to hang noodles about logistics - we are going from a million-plus city to a million-plus city, from warehouse to warehouse.
See original · Русский
3
November 3
I've read a lot of negative reviews here. But I'm giving it 5 stars. Maybe I was lucky. It's all done. as promised. I'm from Minsk. I ordered a package from Altai. And this is 4000 km away from me for a minute. The parcel arrived in Minsk in 2 weeks for 24 rubles. And I also paid 8 rubles for delivery to the door, I am 100% satisfied. In a month I will order another parcel from Altai and apparently I will lean back to the KIT company.
See original · Русский
2
May 6
A friend sent a parcel from St. Petersburg to Minsk, everything arrived quickly and without damage, and the cost turned out to be excellent, despite the rather bulky cargo. In Minka, the whole procedure for the fence also went quickly: thanks to the girls for the quick registration, thanks a lot to the boy in the warehouse for the neatness - he took everything out of the warehouse, neatly folded it on the ramp. In general, thank you very much for the excellent attitude to other people's things!
See original · Русский
1
3
August 22
I do not advise anyone to transport goods by this transport company!!!!!!!! Delivery is postponed every day!!!!! If you manage to get through, they rudely answer that they have no delivery time at all!!!!! This is just nonsense. That is, you paid for the transportation and it is not clear how long it will take to receive the cargo. 18 days have passed ((((( . Where no one knows the cargo, there is no responsibility, they do not want to find out anything, the management is constantly hiding according to employees. Last time, the cargo traveled from Moscow for 2 weeks, when other companies deliver it in a day.
See original · Русский
1
July 8
I want to tell you a little bit about this wonderful transport company.
Everything they tell you about deadlines and delivery in general is a lie.
Delivery from Moscow to Minsk has been going on for a week. The cargo is missing, the pick-up point in Minsk does not take the phone off the word at all (they can pick it up, but this is very rare)
Do not believe the pre-delivery dates, which are completely different in the application and on the site. So they also increase every day.
I am disappointed with this transport company.
See original · Русский
1
September 13
The office is clean. You can pick up the parcel on the territory by car. Quickly, clearly, everything is in order. It's just a pity that there is one office in Minsk, it's a long way to get there.
See original · Русский
September 26
Of the advantages, if only the prices, service and timing are just a nightmare, if you need to quickly DO NOT CONTACT THEM from the word NEVER!!! Even their website is working, clumsily, like the organization itself, they have been carrying cargo from Moscow to Bobruisk for a week and there are no specifics, the chatbot is hilarious, every time specialists feed them with promises. I can't get through to the phones on the site, in short, it's just a quiet horror.
See original · Русский
1
November 11
Good afternoon. On October 31, a parcel was delivered in Moscow for delivery to Minsk. Today is November 11th. The package is located in Moscow. They do not respond to requests for shipping and delivery dates. Managers in Moscow do not have information and cannot contact the warehouse. The order is urgent for me, but 1.5 weeks have already passed, and the parcel has not been sent. Maybe at least through a review I can get information about the timing of shipment and delivery
See original · Русский
1
August 6
The assessment does not relate specifically to this point, but to the kit company itself. I do not advise using the services of this company, since the operators on the 8800 number do not try to help at all, but behave like robots. Change, if you are asked for help, then you need to help the client, and not rattle his nerves.
See original · Русский
August 31
Disgusting service. Disgusting customer feedback. The delivery timing is disgusting. I am waiting for delivery for 2 weeks from the Transport to the address, managers promise "tomorrow" constantly, then "forgot", then "the driver did not want to listen to me." It's a mess! I advise you to use another transport service.
See original · Русский
February 5
Many thanks to the KIT transport company. We bought a Ricoh printer and a muffle furnace. We were worried, but in vain, the equipment arrived safe and sound, very well packed. Polite staff, everything came on time. Thank you very much, good luck to you. Sincerely, Kozlov V.V.
See original · Русский
3
2
August 2
The most convenient option is to bring something from Russia. I have been cooperating with this company for many years, there were different situations, but the cargo always arrived
See original · Русский
February 21
The most terrible transportation company we've ever worked with!!! I do not recommend it, there are more responsible companies where everything is in order with the deadlines and the service is at the level. And this place is a mess!!! You need to spend half a day to get through, stand in line for the cargo for a long time, and most importantly, there is no exact delivery time, the cargo may arrive in a week, or even two or even more.Every time you're lucky. And this is the most important criterion for us! Many years ago, when we worked with them, the goods also disappeared from the cargo periodically and nothing could be proved!!!
See original · Русский
3
1
June 3
It's just a horror the parcel Moscow time-Minsk is being transported for 4 days, the status has been sent, none of the 2 phones are being taken, I can't get through for 3 days, as a result, I arrived they said that the car either did not reach or was not unloaded NONSENSE!
See original · Русский
November 5
Disgusting delivery. The cargo has been shipped. We promised it within 7 days. As a result, the trip did not come together, we will have to postpone it for another 7 days. Wait for it. It is better not to take the cargo at all if you cannot do it in a timely manner
See original · Русский
1
October 17
I had to wait for an employee to come up, although I was the only visitor. Probably - there were some other things. I have no complaints about this, but I'm lowering my rating.
See original · Русский
March 10
Greetings to all! I really like the KIT company, I have been cooperating with the company for several years, I can wish your COMPANY PROSPERITY. I will be very glad if your representative office appears in Mogilev, I am sending all parcels from Russia to Mogilev. Thank you for being there..!
See original · Русский
2
1
July 25
The transport company has never been worse than this one. If you like to wait for shipments for 3-4 weeks, then you are here! Customer orientation? The company has obviously never heard of this. I do not recommend it!
See original · Русский
1
December 15, 2023
I have been working with this company for a long time, but I changed my mind and stopped cooperating, my personal manager also quit, who could somehow help with questions, sent an expensive engine to the Vladikavkaz terminal to change the consignee. The engine arrived and an interesting event happened, a man came to the warehouse, unknown to me, without changing the consignee, they opened the package for him and most importantly allowed him to unscrew the candles in the engine, inspect it with an endoscope, in general, turned his nose and left, although the engine is in perfect order. To my questions to the staff - What was it, who was it and why he was allowed to open the packaging and the engine itself, a blurred answer from some Daria Nikolaeva (a specialist in the quality control department of customer service) did not open anything, did not show anything to anyone, the client came in, looked and left, then as it turned out it was just a prepared the template that she copies and inserts. In general, what's the point, you as customers are absolutely not insured and your cargo is too. Anyone can come to the pick-up point and look at your cargo, and in response to complaints you will receive an unsubscribe from Daria that you have confused something.
See original · Русский
1
2
December 18, 2023
Hi!
I have used the services of this TC several times already. When reading reviews, many will refuse to cooperate with them. At the same time, the company does not fail. They are delivered on time, prices are lower, there is delivery to district centers, a support service in the Republic of Belarus works.
An ATV was delivered from Surgut. I was on a business trip myself. The manager contacted me, agreed on the shipment to the area from the warehouse in Minsk, resolved all the issues that arose, of which there were quite a few since he could not pick it up himself. Thank you for that. TK is satisfied and I will continue further cooperation.
See original · Русский
1
2
August 2
Disgusting!!! The delivery time has been postponed for the fourth time, they do not respond to the number indicated on the website, they do not respond to the request for a callback.
See original · Русский
2
October 7
Everything is fine, they were delivered safely, the delivery cost was also pleased.
See original · Русский
July 8
Our cargo has been standing still for 10 days now, they can't say any information, although this is not providing information about the property! The cargo is still not clear where
See original · Русский
1
May 3
They sent me a cargo from Tolyatti to Nalchik on 04/22/2024, supposedly the cargo will arrive on 30.04.2024. Since that day, I have been calling daily for 4 days, the cargo cannot be found, and every day they are postponed to tomorrow. I advise EVERYONE not to contact this company at all. The operators talk very rudely. Be CAREFUL, KIT is not a serious company.
See original · Русский
1
September 18, 2023
Отследить свою посылку невозможно, в лк только начало и конец пути (дата, которая постоянно растёт). В службе поддержки, на вопрос "где сейчас, на каком этапе груз? " ответ "убил". Цитата:"Политика нашей компании, это неразглошение о настоящем местонахождении вашего груза" Чего? 🤣 Ладно, с горем пополам груз пришёл(с задержкой естественно, уже плюнула и просто надеялась, что вобще придёт), но в каком виде? Товар находился в мешке и в доп. плёнке-упаковке, если бы не она можно бы было выкинуть товар(гамаковый шнур). Весь в масле, которое впиталось внутрь, внутри вонючие, просаленные доки. Ни за что и никогда не свяжусь с этой компашкой. Первый и последний раз. Общение с офисом в Смоленске на 5-ку,только поэтому не одна, а две звезды
4
1
January 23
The most adequate prices for transportation. I have been using the services for several years. Polite staff. Good delivery conditions. There may not be enough staff in the warehouse, but I haven't been waiting for anyone for a very long time. Large boxes will always help you get out of the car
See original · Русский
1
1
October 4
good organization. fast delivery. I have been using it relatively recently.
See original · Русский
3
February 7
They take a very long time to deliver. If they write on the site for 3-4 days, then everything goes 7-8. The last time it took 3 days from the moment the application was created to the arrival of the courier, another 1 day before the acceptance and then another 9 days for delivery (St. Petersburg - Minsk). A horse-drawn wagon train would have arrived faster. And tracking does not work correctly at all, it is not even worth paying attention to.
See original · Русский
1
2
February 2
Disgusting attitude towards customers. When you finally manage to get through, you hear "KIT Transport Company, wait" and then you can hang on the phone for 10 minutes listening to them serving other customers in the office in the background. Please appreciate not only your time, but also the time of your customers, i.e. those who bring you money.
See original · Русский
3
1
October 12, 2023
Disgusting, 300 km from Ivanovo to Vologda, has been traveling for 8 days, has not arrived yet, date (number), tracking does not correspond to reality, but the cost of 850 rubles for 8 kg of cargo, once again terrible, disgusting, I will not use it anymore, before, (sometimes I used the services of this campaign)it was better, now it's just awful, sorry, but it is, reconsider the logorhythm of work.
See original · Русский
5
August 31, 2023
Хотелось бы побольше сервиса. Ибо при работе с Китом, ощущение, что совок до сих пор никуда не исчез. Из последнего, груз должен был приехать за 4 дня, но катается по РФ уже неделю, и никто мне ничего не компенсирует за мои неудобства. И ещё, иногда груз бывает нужно погрузить в грузовик, но чтобы это сделать, нужно договариваться с человеком на Каре, почему этого нет в стоимости доставки я незнаю и это доставляет неудобства. Из хорошего, конечно самая доступная цена доставки из РФ. Успехов и большей клиентоориентированности.
4
November 5
They called and informed about the delivery of the goods. I am satisfied with the transport services, inexpensive.
See original · Русский
November 22
A good transport company. He will always serve you quickly and explain in fact.
See original · Русский
October 2
They send them quickly and always try to help even in very difficult situations.
See original · Русский
November 4, 2023
The delivery time was constantly postponed. The parcel went from Moscow to Minsk for 6 days! Although it is really possible to bring it in 1-3 days. An employee was barely found in the warehouse to receive it. He didn't even say 1 word, just silently rolled the load and left.
The service leaves much to be desired. I put two stars only for the fact that the parcel arrived whole
See original · Русский
1
2
October 25, 2023
The cargo from Moscow to Minsk has already been traveling for 7 days..... it was already possible to get to Vladivostok. The term is constantly changing in the direction of increase. On the phone, no one can tell where the cargo is. To the question "maybe they lost it?", the answer struck me - maybe they lost it. Cheap, yes - but such a nerve from waiting for an expensive cargo is annoying. God grant that I would have reached at all.
See original · Русский
3
February 7
When sending, the arrival date was February 6, smoothly replaced by February 7, issued on February 8, despite the fact that he himself came from Mogilev for guzam! The deadline has been shifted by at least four days !!!! Think about it and don't send it by this company!!!
See original · Русский
1
August 3
A parcel from Moscow to Minsk, a week, this is a record for delivery, do not contact this office
See original · Русский
January 12
Never contact this company in your life. They are disgusting about their work. They write one delivery date, then it turns out that they don't even send it for shipment, as a result, they can't deliver the cargo for two weeks from Minsk.
See original · Русский
3
May 17
I don't recommend it . The package arrived in such a way that it seemed as if it was overloaded with feet . Everything is torn . Horror. If you value the package, then send another TC. !!!
See original · Русский
1
December 29, 2023
It is impossible to deliver the cargo faster than 40 minutes, even if there is no queue. And if you are already sitting in the queue for paperwork and it is 18.00, then you will be kicked out (come tomorrow for registration) and the cargo will not be returned.
See original · Русский
1
September 6, 2023
Крайне не рекомендую. Счета не высылают, пока сам не позвонишь и не попросишь. Оплаты еще несколько дней не видят. Когда на офис звонишь - трубки либо не берут либо заняты. Когда наконец трубку снимут - еще минут 7 приходится ждать после слов "ожидайте", и ты слышишь как на заднем фоне они занимаются своими делами. В общем фу. Полный СССР.
1
November 23, 2023
Good service, I was there after 18.00 freely and quickly handed over and processed the cargo, advised the type of packaging more profitable for the customer.
See original · Русский
1
February 22
The service is super, the waiting time is 30 minutes, the staff is polite and pleasant.
See original · Русский
1
2