PriorBank
114 reviews
October 15
A terrible bank, Not competent specialists.
Especially, they have a specialist who is clearly not Belarusian (name is Zhann), the law "on personal data" is confused with the usual law of the "consumer", it is only visible that he learned this phrase. Not competent from the word at all!!!!! ! We paid for the child's studies, the ATM did not give us a check. We came to the bank and told them that we had not issued a payment receipt to the banks...... The answer was just wonderful, we will not give you a check, this is the "Law on personal data" ........ Advice, look for specialists who understand the laws.
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August 19
A good department with a large number of specialist jobs. There is an electronic queue, but sometimes there is a long wait due to the large number of customers.
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April 13
A good branch of Priorbank in a lively place. Polite and professional staff. Very large parking lot. ATM, exchanger. I recommend this branch for banking operations.
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August 13
The worst bank I've ever been to. When I arrived, all the ticket offices were closed. As a result, I sat for an hour waiting. The cashier Marina Klimova is very rude, customer-oriented zero. I will never contact this bank again and will not use the services
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September 13
In one word - horror!
The cash register for currency exchange has been working for 1 and so for more than 2 months (maybe even longer). I personally waited 1.30 hours for a queue of 5 people. Many employees are on their phones and do not call anyone from the queue.
Return the bank and the service in 2010, when this bank was at the level.
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August 5
The customer's number is called randomly, I waited in line for more than half an hour to withdraw money from the card! When I asked the cashier's operator who I could ask after all why they didn't call the number, the answer was "I don't know"
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July 4
Super slow service. There is 1 cash register. To do a 2-minute action at the checkout, you need to wait 1.5 hours. If this situation had happened once, it would be OK. But it's like this all the time. This really spoils the attitude towards the bank.
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March 27
I have been a client of the bank for several years (as a physical person. Face). At the entrance to the branch there are 2 cash acceptance terminals, ATMs (access to them 24/7).
For maintenance and service - there are no questions, everything is clear (electronic queue), a lot of specialists. The guys know their business perfectly well - they will tell you, tell you, answer all their questions.
The only downside is the parking problem. Since the branch is located in the office building, it is problematic to find a free place to find a car. If you do not arrive for 5-10 minutes, then you can prop up the cars (leave the phone number only for communication), as a rule, in 2 out of 3 cases, parked cars are office employees and do not start leaving before 17.00
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December 12
Terrible service on the internet. For the umpteenth time when they need to perform an operation, they have an error on the server, everything hangs. And sit and think about what to do. It's stressful and makes it difficult to work. You can't do that.
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November 17
Excellent department. A nice girl at the entrance repeatedly helped to hand over the proceeds, saving a lot of my time. The only drawback is the eternally occupied parking spaces.
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September 17
The staff feels like they are not trained at all, they communicate rudely, the queues are long, in a word - a nightmare. I don't know if this is the case in all departments, but two of the two visits are just terrible.
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September 27
A week ago, I received a card for an hour, today I wanted to replenish my account - one cash register, sat for about an hour and left. Does the management even know? Or are they sitting there in the cabin and they don't care?
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October 23
Excellent staff, well-coordinated team! I'm sure the second box office will open soon and the ratings will go up)
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November 15
A bank employee with long brown hair helped an elderly pensioner on October 15 at 10:00 to pay utility bills and treated him very rudely. It became so disgusting and I felt very sorry for my grandfather!
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October 7
You need to sit for more than an hour to get an unhappy discharge. There are a lot of people, few operators and they are slow. Very poor organization of work.
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May 28
Every time I come to the bank, there is a queue for at least 20 people, while one cash register is open and they always say "one is ill, the second is on vacation"
In fact, it is impossible to change money, and the ATM does not accept $ 100 bills, customer orientation is 0/10
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December 20
In general, the bank is good, but every time you need to go to the cashier, be prepared to spend at least half an hour of your time waiting.
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August 22
There is no toilet for visitors in the bank, two out of 14 specialists work on a weekday, because of this, the queue is stable for 40 minutes.
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December 26
One of the worst branches, the waiting time at the checkout is more than an hour, they see that people are sitting, they can't open the second one
Would be 0, put
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July 10
There are always some problems with the cash register, that 3 years ago, that now there is one cash register out of two available, because of this, there is a queue for an hour.
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September 16
There is a huge queue, waiting for an hour and a half to resolve the issue in 2 minutes.
The department is large, and more than half of the jobs are not occupied.
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September 4, 2023
Good evening.
THANKS A LOT!!!
Alena Vasilyevna for her impeccable attitude and support in all operations related to the loan processing.
We wish you prosperity and career growth.
Always stay like this.
Sincerely, your customers.
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December 12, 2023
Many thanks to Konstantin Dmitrievich for the advice on all the issues that have arisen and the issue of the card
I also want to note the absolute ignorance of the terms and products of the consultants in the support service - it is better to contact the bank branches directly
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April 16
13:45. Full house, customers in line: 30+
There is only one cash register. It's already lunchtime when the influx of people can somehow be cleared up because you work until 17:00.
That's horrible. I understand that you are targeting a b2b audience, but your style is customer-oriented.
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March 19
A very uncompetitive bank, if there is an alternative, I do not advise dealing with Priorbank and BNB Bank, the 2 worst representatives of the industry. Not convenient and unsuccessful applications, lack of high-quality support, slow and ill-conceived sites, a weak line of credit products.
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February 26, 2023
I rarely write reviews, but this time it's just some kind of mess. We decided to make a Bright card for the child. Online registration is fast and convenient, and all the advantages are over. As it turned out, to pick up the card, you need the presence of two parents, I found out about this when I came alone to pick up the card. The departments working after 18-00 can be counted on one hand. That is, in order for two working parents to get to the bank at the same time, they need to take time off, or better yet, a vacation. Bank employees will object to me and say that there is an online bank account, but I also passed this – the latest entry may be at 16-20 (hello to holidays and vacations). But we decided to do without days off for now and the naive ones came to the bank after work at 18-30 (the point in MOMO works until 19-00). The queue was about 20 people, and, of course, we did not have time before closing time. Once again, I took time off from work and arrived at the bank at exactly 18:00, took a turn, and later my wife arrived. As a result, we got to the bank at 18-56, left the branch at 19-30. There is a claim specifically to the bank's system, not to the employees, in order to pick up the card you need to sign so many papers that for a minute I decided that I was taking out a mortgage. And then the bank's employees will tell me that this is for security purposes, but in Russia, for example, cards are sent by mail to Tinkov Bank, i.e. there is no security there (sarcasm if anything). In the course of signing numerous papers, it turned out that the parents would not have any mechanism for controlling the balance and expenses (that is, in this case, the bank does not care that the child will be out of control at 11 years old), we had to change the data and register for mom. They issued it, took it away ... but the story continues – then they came to the ATM according to the instructions of a bank employee to activate the card. I had to call the call center, it turns out that we need to send an SMS to a special number (no one told us about this during registration), but that's not all. Due to the fact that we changed the phone number from the child to the mother, now we cannot attach the card to the mobile application. In the call center, they are sent to the bank branch again, and this is again a greeting to days off and absences from work. The card has not been activated yet. If I hadn't told the child in advance that we were making her a card, it would have been easier to forget about all this hell of registration and the card and forget it like a nightmare.
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8
September 27, 2023
A very expensive bank with terrible service. I've never written a review, but then I got bored. When trying to pay for air tickets, he writes that the limits on the card have been exceeded. Increase the limit - you need an A-code, which, of course, is forgotten. The bank's online support can only require you to contact her in a whisper. Without offering any options. Tickets cost $5,000 and writes that the last seats. Also, the M-code does not come in roaming. There's just not enough evil.
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September 30, 2023
I ordered a card. Everything is clear and to the point. Large, bright compartment. Excellent staff and professional service.
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August 4
Excellent bank, pleasant and helpful staff.
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September 5
The bank, my favorite bank. Staff, helpfulness, list of services
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December 13, 2023
The consultation is good, but the time before 17.00 and the absence of working days on Sat/Sun is nonsense. At least one day was made longer or one working day on Sat/Sun. Picking up the card is a real problem. You break off at lunch and logically stumble into a queue. There are many jobs and most of them are empty. Seriously?
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December 9, 2023
I don't know, but an unpleasant incident happened to me here! After standing in line for the ticket, then the specialist began to ask me questions without understanding the essence. As a result, having spent my time due to the lack of professionalism of the employees, it turned out that I need to start an investigation with my bank, not with theirs! I was angry and upset.
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September 27
For a C grade, I recommend to tighten up the service as a whole...
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July 31
No one works, I got old while waiting for my turn in an empty department
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September 23
Great service, great bank.
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May 20, 2023
The lowest level of service that I have met, blocked the login from the application after transferring money, to restore I write to Telegram in 4 days only automatic responses, wrote to the chat on the site, described the problem, the operator informed me that I need to write to Telegram and completed the chat, it is difficult to come up with a more stupid answer, I will close all accounts soon in this bank and more, this is the lowest level of service that I have met
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October 28
Such a huge branch and only one cash register works.
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August 10
People with tents come and rest for several weeks
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April 5
Maksimovich Tatyana Anatolyevna is the best specialist of the department!!!
She helped to solve all the issues quickly and explained everything politely!!!
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March 2
I liked the service
I ordered a card online
Everything was explained
The service took no more than 5 minutes
Thanks
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3
October 18
The ticket office works alone, you sit in line for an hour.
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June 12, 2023
Online lending is disgusting!
I have been served in priorbank (salary card) for about 1.5 years.
I needed a loan, I submitted requests more than 10 times, followed by a decrease in the amount, and each time I was refused!
I came to Belarusbank and was immediately given approval for the required amount!
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October 28
There are queues in the middle of the day, one cash register is open, it's creepy
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July 21, 2023
A wonderful bank, very pleasant staff, helped the man to get me and my woman cards for free and not pay for it + 4 years without any monthly contributions.
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March 15
A good point of the bank
Fast service
Polite staff
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September 27, 2022
Disgusting service, with covid it turns out you need to go to the bank can you imagine? It turns out that they have a robot and if the voice does not match with their robot, then they refuse service, you are dead ends!!! Repair and service your robot later, such as you are not employees there, you need to be fired and never allowed to work, especially since you hide pennies and do not give information about their expenses, I do not recommend this bank to anyone, think a hundred times before taking out a loan or services there!!!
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February 2
Everything is professional.culturally.quickly.There is a small problem.parking space.But it's not their fault.
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July 4
Sooooo long. It's rude. And expensive.
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July 18
A good bank! I recommend it!
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January 29, 2023
The attendant is disgusting. There was a time when I couldn't withdraw currency from my currency card, but they said that they didn't have it and would be able to give it back in 15 days... They did not explain how, they did not provide documents about any decree or order. I would not recommend this bank.
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